Pretty sure I left a review back in October for this god awful company. Like it should be called NO hope towing. AAA sent them to the scene of my accident. [[HIGHLIGHT]]The guy wouldn't say a single word to me[[ENDHIGHLIGHT]], didn't handle my car with care and literally dropped it 4 feet from the curb. My 83 year old dad had to come with his towing dolly's (which I'm pretty sure the driver had) to push it closer to the curb. [[HIGHLIGHT]]I thought I'd be nice and tip the driver ten bucks. Considering it was LITERALLY around the block I felt that was more than fair. That was the only moment he barely broke a smile.[[ENDHIGHLIGHT]] Like thanks jerk! [[HIGHLIGHT]]I was just completely traumatized and now you're gonna treat me like dirt?[[ENDHIGHLIGHT]] In case you're wondering it was Friday October 17 probably about 3pm Larch and Palm in Colton. read more

[[HIGHLIGHT]]I would like to give a BIG SHOUT OUT to OMAR at Hope Towing.[[ENDHIGHLIGHT]] My car suddenly died on the 215 South at around 10:00 PM, and I could only manage to steer the car into the triangle space between the freeway and the merging downward ramp on the right side. There were big rigs flying down the ramp to merge onto the freeway, so you can imagine how scary it was. Despite having my emergency light on, I was in a very unsafe location. [[HIGHLIGHT]]Omar called first to make sure he knew exactly where I was.[[ENDHIGHLIGHT]] He showed up so fast and he must of sensed how panicked I was because he quickly took charge in the most compassionate and empathetic way. [[HIGHLIGHT]]The customer service was off the charts.[[ENDHIGHLIGHT]] It turned out that my fuel gauge was stuck on the halfway mark and I had run out of gas. He put in a couple gallons of gas and escorted me to the nearest gas station and stayed with me until he was sure the car started correctly and I could get home safely. Hope Towing, if you are reading this, please give Omar a raise. He deserves it. He's out there giving outstanding customer service and providing the best marketing/advertising for your company! [[HIGHLIGHT]]If I could give him 10 stars, I would! Thank you again, Omar![[ENDHIGHLIGHT]] read more

ZERO F'ing STARS. The initial driver aaa sent out from HOPE towing in San Bernardino, CA was either completely incompetent or on substances. He was called out for a battery change. When he tried jumping the battery he placed the cables on the wrong terminals. He put the positive cable on the negative terminal, and vice versa. TWICE! The first time my battery started smoking. I pointed it out to him and he said I had a bad battery, and he was able to tell because it drained the power from his portable charger. He recharged it to try again, and he put the wrong wires on the wrong terminals again. Now he said I had a grounding problem when it started smoking again. I'm not a car expert but I can read people fairly well and his body language was off, and his explanation didn't make sense. He left hurriedly without providing me a read out/print out of my battery performance. Once he left I looked up a local mechanic. I called them and told them what happened. Right away he said that doesn't sound right. The only reason that would've happened would be because he mixed up the wiring, not because of a grounding issue. I then called a mobile mechanic to come give me an assessment. I explained to him what happened. He told me the exact same thing the previous mechanic said. No way that occurred because of a grounding issue. He even showed me that if anything my vehicle exceeds other vehicles normal ground wiring. [[HIGHLIGHT]]I called AAA back explained what happened and asked for a different company to be sent out. They filled a complaint on my behalf but never put out the second service call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I then called AAA a third time that day and asked for another technician. They finally sent someone else out.[[ENDHIGHLIGHT]] When they arrived I explained the whole fiasco and after hearing the story he said sorry but he couldn't in good conscience do anything without assessing the car further because due to the first technicians blunder their was a possibility that he fried the computer or burned the wires to the starter. He did share that this isn't the first time someone from HOPE has a blunder this major. I then proceeded to look up HOPE on Yelp and the reviews were, YIKES, to say the least. I did ask the last technician to please report his findings and opinion to AAA. Fast forward a week later. [[HIGHLIGHT]]AAA has been giving me the runaround to finding a resolution to this. I was told to give HOPE 48 hours to get in touch with me and fix the problem with me directly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm not naive I get AAA doesn't want to make themselves responsible for any cost, but as a member of over 20 years I find this a bit insulting. I pay AAA. I don't pay HOPE. AAA should be resolving this and then figuring things out with HOPE after the fact.[[ENDHIGHLIGHT]] HOPES 48 hour grace period came and went. Radio silence. I call AAA again to let them know I haven't heard from anyone at HOPE. Their response is give them one more day and then AAA will step in. I ask again, where's the customer service you pride yourself in? It's been 5 days without hearing from HOPE. Fed up I decided to just bite the bullet and buy a new battery myself from COSTCO. I installed the battery and the car turns on right away. Easy fix. [[HIGHLIGHT]]I don't understand why AAA refused to send anyone else out again and just did as I asked and installed a new battery.[[ENDHIGHLIGHT]] Believe me I am submitting a claim and getting the battery paid for by either HOPE or AAA. Someone is paying for this screw up and it isn't going to be me. read more

Ater got there exactly like he mentioned. Quick and efficient. We had in issue putting the truck on neutral, he got on the internet and solved the problem. [[HIGHLIGHT]]Overall, great experience, and completely satisfied with Hope Towing and my man Ater.[[ENDHIGHLIGHT]] 5/5 read more

Great, fast, professionelle service. I got stuck in the mud, sitting on the trailer hatch, trailer on. Omar got it out, step by step. Smart, save, professionelle. [[HIGHLIGHT]]Thank you so much, Omar and AAA, how send you.[[ENDHIGHLIGHT]] Best regards Elke read more

The towing service was prompt the driver was polite and knew what he was doing he safely told my car and took care of me and my son got us home safely we appreciate it everything I will use this company again read more

This towing company is above 5 star in my book. [[HIGHLIGHT]]I requested a tow and 10 minutes later the nicest guy , Omar, was there[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He was so pleasant and handled my situation with the best attitude.[[ENDHIGHLIGHT]] Could not have had a better experience. Thank you Hope towing for your top notch service!!! read more

[[HIGHLIGHT]]Taylor responded to our AAA call within five minutes and he was great.[[ENDHIGHLIGHT]] He was very efficient, courteous and professional. We need more men like him behind the wheel thank you Taylor great job. read more

[[HIGHLIGHT]]I received excellent customer service from tech Chris.[[ENDHIGHLIGHT]] He went above and beyond the expectations and made sure that he did what he needed to do to get my car towed. I feel the "wrong" tech probably would've told me that it couldn't be done and left, but he did what he needed to do to get the tow done and [[HIGHLIGHT]]I am very appreciative for his service.[[ENDHIGHLIGHT]] read more

Highly disappointed with this towing company Hope towing. I have AAA, and this was the company they dispatched to me after my accident. When the driver arrived, he did not put my car in neutral before towing it, instead dragging it up the truck. [[HIGHLIGHT]]My boyfriend and I both expressed concern because of the loud, damaging sounds it made, especially since I had just been in an accident and stated shouldn't it be in neutral where he brushed it off saying it did not matter.[[ENDHIGHLIGHT]] Before the tow, my wheel was still connected to its axle -- but after, it was not. [[HIGHLIGHT]]The driver brushed it off, claiming that since my airbags had gone off, my car was "already salvaged" and that any further damage "didn't matter," which is appalling.[[ENDHIGHLIGHT]] He caused significant additional damage and then denied responsibility. Ironically, when dropping my car off, he did put it in neutral, proving he knew it should have been done in the first place. read more

After our car died suddenly on the highway in San Bernardino, Hope Towing was dispatched by AAA to provide assistance. [[HIGHLIGHT]]Within minutes of getting off the phone with AAA, Abdul from Hope Towing called us to inform us of an ETA on the tow truck.[[ENDHIGHLIGHT]] We asked if there was a truck that could take the four of us in the car. [[HIGHLIGHT]]He said they had dispatched a truck with space for two but that he would send a second truck to get us safely off the highway. Minutes later he called back to tell us he had found a truck with space for all of us.[[ENDHIGHLIGHT]] The tow truck arrived quickly and the driver Muhammad was very polite and professional. He made sure to get us all safely inside his truck before hooking up and loading our vehicle. We even enjoyed chatting with him on the ride home. They are up front about the pricing and tell you how much it will cost before loading the vehicle. Highly recommend their professional, polite, and above and beyond service. read more

It gets better. Today both AAA and my mechanic told me Hope Towing sold me the wrong battery for my car, not strong enough, nor did they reprogram the electronics to accommodate the new battery. As a result I have been stranded three times when car would not start or car locked in,park. [[HIGHLIGHT]]Asked Hope towing for money back, $267, from battery purchase. They are not returning my phone call[[ENDHIGHLIGHT]]. read more