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    Hopper RV

    2.3 (3 reviews)
    Open 8:30 am - 5:00 pm

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    2 months ago

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    8 years ago

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    5 years ago

    They might be friendly and helpful when buying a new camper but I will not use them again for service nor will I recommend them to anyone.

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    Camping World - Springfield

    Camping World - Springfield

    (12 reviews)

    So here is the latest update after a continued debacle with Camping World Springfield and the…read moreawning replacement. First of all, they finally got back to me and scheduled a date for me to drop off the camper to have the new awning installed. When I picked up the camper, took it home, and opened the awning, I was appalled at their selection. I was clear that it had to be blue fade, but the one they ordered had polka dots all over the second white fade section as well as all the other fade blue sections. I NEVER would have agreed to this pattern. Second, Jason Lowe told me over the phone they bought the new awning from Shad Pro, and that it was their second quality awning, or what Shade Pro calls "Premium" with a full white underside. But what they actually ordered and installed was a lesser quality awning than the original Dometic awning I bought that also had a full white under side. Third, to make matters worse, they never installed the two set screws at the top right and left side of the rails which prevent the awning from shifting left or right, thus creating misalignment and uneven wear. Fourth, the neglected to add enough spins to the torsion spring, so when I try to close the awning, I have to physically push on the arm brackets to get it to close completely. Fifth, as if the previous four were not bad enough, I still have no resolution on the improperly installed awning. It is now September 8, and no one calls me back to get this resolved and make it right. Here's my original complaint from August 20. I needed to have my awning replaced on my 18' Toyhauler. They wanted to charge me $800 just for the awning, so I bought it myself for half the cost, and asked them to install it. Well, they ripped the awning when installing it back in early July, and here we are nearing the end of August, and I have no resolution, and nobody calls me back. I even met with the service Manager Jason Lowe two weeks ago and he said he would take personal responsibility for a resolution, but he has not called me back even once. I am highly dissatisfied with their service. Aaron, who I originally worked with and who informed me that they ripped my awning, has not replied to my emails, nor called again for an update. I hope they get things figured out soon because I have another trip planned in October, and want my awning repaired before the trip. As of this moment, I would NOT recommend using their services. Um, Awning Replacement 101...remove all sharp edges on the rails. This is basic stuff even a do-it-yourselfer knows. I can't believe they don't practice even basic knowledge.

    This Camping World has left me with the WORST EXPERIENCE while buying a camper from them. I've been…read moretrying to get a refund for scheduled service on my 2024 Keystone Cougar that they convinced me to purchase at the time, said they would call me when the parts come in. Fast forward 4 months and no call was ever made. I called to see what was going on and they claimed they lost the service ticket but have my parts. Now I'm out of the state and unable to come back so we jumped through hoops to get a refund started for me. It's been a month since a check was supposed to be mailed out and this so called "sales manager" Aaron apparently is only in the office 1 day a week it appears because I've called about everyday and he's never in or able to return call. It's been months and yall continue to SUCK.

    Midway Trailer Sales - Aluma Trailers

    Midway Trailer Sales

    (4 reviews)

    I can't say enough good things about my experience with Midway! I was first sent to this…read more business by Dometic because my husband and I were having trouble with our camper furnace not working and they explained to us that Midway was the closest Dometic dealer to us. Previous to hearing about Midway we had a horrible experience with a mobile RV maintenance business that essentially left us defeated and without any answers. With the weather calling for lows expected under 20 degrees the next couple of nights we felt like there was no hope of getting it fixed in time. From my very first phone conversation with Midway they were friendly and offered to have a couple of guys take a look at our furnace despite being a busy time for them. The next day two employee made time and after hours of experimenting and repair they were able to fix our furnace! Mike and Daren were exactly the type of people you could only wish for when you're in a predicament like ours. They were friendly and explained everything that they were doing and why. They went above and beyond to help us out to get our furnace working which is something we just don't experience very often anymore.

    Very disappointed in the assistance I received. Needed help hooking up my trailer upon pick up …read more.. the pin had been moved so cranking down was impossible. Went in for help ... slowly got it .. and then the mechanic stood there while this 62 year old woman cranked down her trailer! It never occured to him to help!! Very disappointed in my experience today.

    Hopper RV - rv_dealers - Updated June 2026

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