I was recently traveling on vacation when I noticed a roof problem on my motorhome. I contacted…read moreMid-State and talked to Kevin who asked me to bring it in. I did as requested and they looked at it and started the roof repair immediately. The repair was finished in under 2 hours and I was on my way thoroughly satisfied. What could have been a disaster with RV repairs while on vacation turned into a pleasurable experience dealing with Mid-State Camper Sales. I can not recommend them highly enough if you need service on your RV.

As two older women who are traveling in a new (to us) 2019 Class C RV, imagine our surprise when…read morewe lost all power. Called Mid-State before they even opened and they brought us in and fixed us up in no time. They literally dropped everything to help us! We were on the road in no time! They are amazing! Cant recommend enough.

The Guys at Campers Inn in Collinsville are Exceptional! I recently bought a Grand Design Imagine…read more2300MK from Jeff and he explained the workings of the camper and answered all of my questions. Also, Chris in Finance did the same. I called today about an amperage question and Rob in Service patiently answered all of my questions and explained to me how it works. I'll definitely be driving up from Texas again to buy from these guys!

If I could give this place no stars I would be happy, I dropped my 5th wheel off at this location…read moreon a saturday. I asked the tech who wrote down the info on it needing my awning strut replaced and a compartment latch replaced. I was assured that they could get both fixed by Tuesday at noon. ( i already diagnosed the strut and gave part numbers) Tuesday I dont get called so I figured im good to pick up at noon. I get called right at 1230 as I am about to pull into the lot stating that they haven't started working on it yet. They told me I would need to pick it up the following day. I told them that I already had a vacation spot for that night and that I am going to be out of pocket by 20.00. So I thought to myself and said just go ahead and get it fixed. Wensday comes up no call, so I reach out to them. They tell me they cant find the strut and that they are waiting for an email from the manufacturer. I asked them what size were they looking for, they said it was a 30inch which is funny bc it is riveted in place and only way to find true size you have to remove the strut. I asked them is they removed it, response was no not yet... so I told them I looked up the part number and found it in less than 30mins. I also asked them to drill out the rivets and I will just fix it myself ... I drove up there to pickup my camper noticing that the compartment latch wasn't fixed either... I went inside and they said they had no idea they were supposed to do that... So now im thinking I dont or won't have a bill... Mistakenly they tell me I owe 50.00 for a half hour worth of labor which my friend and I opened up the awning prior to this and I told them it took us less than 5 mins to do so and to drill out two rivets maybe extra 5mins ... They overcharged me, didn't complete and of the jobs I gave them and told me to have a great day .... I could have had all this done prior to today if I would have known I wasn't dealing with unprofessionals. I dont not recommend this company to anyone, not only buying, selling, or letting them work on your camper ... This place will scam you out of your hard earned money and tell you to have a great day...

We love Apache Village. We just purchased a new Pinnacle 5th wheel and Grady helped us through the…read morewhole process to make sure that we were getting exactly what we wanted. The whole staff were very helpful and friendly, making a big purchase a lot easier. If you want an RV check out Apace Village, it's family owned and they are very helpful.

This was the most amazing RV buying experience! Grady (our salesman) was so awesome. He was low…read morepressure and gave us a ton of his time and attention to show us so many options. He was an extremely nice guy and made the experience fun! Dirk was the RV tech that got everything set up for us and gave us the walkthrough. He was very thorough and patient. He was also very friendly and helpful! I can't say enough good things about my RV buying experience. Everyone at Apache Village was so friendly and welcoming. They went above and beyond in everything for us. From the front desk , to the finance dept, to even shopping for the accessories was enjoyable! The parts department guys were also extremely friendly and helpful. I wouldn't even bother visiting another dealer if I was buying another RV. I would go straight to Apache Village!

First time purchasing an RV. Our plan was to just look around and then go to another RV dealership,…read morebut that did not happen. Our salesman Jim M. was awesome, very friendly, knowledgeable and informative. Could not have asked for better service. We are very excited to start our new travel journey in our home away from home. Thank you Jim and Midwest RV. Your Newest Happy Campers the Shaws

Service department says that's not a cracked weld. A year later the frame is twisting and the floor…read morecollapsing. Photos for evidence. Save yourself some grief and do not buy Keystone. Starkey the GM called me on the phone and threatened me. Sorry Starkey, defamation is only if I make an untrue statement. I brought this RV back to the selling dealer for warranty because the frame was bent and one of the jacks was bent. They blamed the damage on me and told me to file an insurance claim instead of addressing the structural problem. This was separate from the other weld cracks that they claimed were "not cracks." They made several repairs but the situation kept getting worse. It became clear the dealer was working for Keystone rather than advocating for their customer. To the owner -- I brought the unit back to you for a structural defect and you let Keystone run over me. 3 YEAR UPDATE: After a lot of screwing from Keystone I got them to buy this junk back for 90K. I still lost about 30K but it's better than nothing. My recommendation to you all is take lots of photos and get everything in writing. Use ChatGPT for help. Never trust your dealer. Hire a lemon law lawyer before they make a buyback offer. Once they make a bad offer you are stuck paying your own lawyer bill. Good luck.

I bought a Travel Trailer from them about 5 years ago in Hartford, Illinois. The whole experience…read morewas Great! From sales, financing to delivery was exceptional! Great RV Dealership!

I operate a camper rental business, and I purchased a camper from this company specifically to rent…read moreit out. I am in my second year of working with them, and they have consistently gone above and beyond to support me, as well as all their customers, from what I have observed. I suspect they may have new management, which could explain the contrast in experiences compared to a few years ago.

Do Not Shop Here !! Untrustworthy !! Buffs R.V Discount Center are thieves do not do business with…read morethem . They will sell you a part and if you try to return it they will say No or give a partial refund because "they feel like it " no signs that day final sale or returns. They get salty if it's not what you need and they have to give a refund . This is stealing. You can not deny your customers a refund if the part is not what they need and it is still in box and they have a receipt same day within 2 hours. I had to make a claim with my credit card company to get my money back . Shame on you taking advantage of people! Buff's R. V Discount Center will steal your money and keep the returned parts. I will also make a BBB claim .

Our family purchased a used 5th wheel RV from Buff's. Shawn and Carla were both very kind and…read morewelcoming throughout the entire process. Shawn was very well informed about the trailer, and was extremely helpful. The entire process was seem less. We would definitely recommend Buff's to friends and family alike. Should we ever need parts or service, we will be back.

Great service experience. They fixed our problem of a moisture leak and they answered all of our…read moreother service questions. The cost was very reasonable. This is not a fancy operation but their employees know what they are doing and gave us honest feedback about options for service issues. We will be back!

Although we rented an RV, what friendly and helpful service we received from MB Thomas. Seamless…read moreand no incidents...enjoyable experience.

We were staying at the fairgrounds for a week long horse show last week. Had a busted toilet valve…read moreand ran to Camping World. They were actually closing when we arrived due to not having electricity, but Bill from Service was walking out and stopped to talk to us and find out what we needed, he took us back inside to get us the part we needed to be able to keep using our water. Josh in Parts found the part for us in the dark. They took our name and number and sent us on our way to settle up the next morning when power was restored. Huge kudos to Josh, General Manager, Bill in Service and Josh in Parts for saving our trip! You don't find customer service like that much anymore!

Several issues but the most prominent would be: we were supposed to pick up the unit at 9am Friday…read moremorning. We didn't leave camping world till 130pm. This wouldn't have been an issue except: -my husband works night shift and were told the unit would be READY to go at or around 9 am. It was specifically planned this way to accommodate his sleep schedule. -We were dealing pending and financing secured Monday. Told to come pick the unit up Tuesday and sign the papers. Husband drove an hour to the store to find the finance guy (who draws up the paperwork to sign) is off on Tuesdays. (Not just this Tuesday every Tuesday as per what he told me when we finally met Friday) on Tuesday (since finance guy is out) they make a plan for us to pickup Friday at 9am to accommodate husbands schedule. Cut to Friday morning... -we waited over 2 hr because the unit was being detailed.... I will attach pics of the detailing. We actually almost left, got to our truck and were called back because the detailing was finished. Edit to add: post won't allow pics but there was food mess splattered on the cabinets, dirty diapers in the bathroom cabinet, rat poop in the drawer, a dirty toilet and shower, the previous owners washcloth.... I can go on. Long story short we won't be doing business here again and suggest you don't either. I wasn't going to post this but as I was cleaning the "detailed" camper... I got angry.... I shouldn't be cleaning rat poop and dirty diapers out of a camper I just bought from a DEALER.

Extremely Disappointing Service Department!…read more We brought our Holiday Rambler to Byerly in June for several repairs, including a significant water leak near the door. After more than two months, nearly $4,000 in charges, multiple trips, and two assurances that the leak had been fixed, the RV continued to leak when it rained. What was especially frustrating was learning that one repair was supposedly tested by spraying water on the RV while supervising staff stood outside rather than inside checking for leaks. Eventually, we were told the problem was the awning over the door, the same area they claimed to have repaired during our original visit. We had recently purchased a separate and expensive RV from Byerly, so we expected a much better level of service and workmanship. Unfortunately, this experience has eliminated our confidence in their Service Department. Our Holiday Rambler is finally back, although we still don't know whether the leak is actually fixed. One thing is certain: we will not voluntarily bring our RV back to Byerly for service. Having an extended warranty that may require us to deal with this department in the future makes the experience even more disappointing. A message was left for the Service Department Manager, Steve, asking him to call me back in reference to a complaint about the service we received. As of this writing, he has not called me back. If I could leave 0 stars, I would.

People told me not to buy or use Byerly bc of the lacking service. I didn't listen. It's true, crap…read moreservice department. They Didn't know my camper was on site even though they gave me an appointment. Now two weeks gone since drop off and a simple fix is still not resolved.