I was recently traveling on vacation when I noticed a roof problem on my motorhome. I contacted…read moreMid-State and talked to Kevin who asked me to bring it in. I did as requested and they looked at it and started the roof repair immediately. The repair was finished in under 2 hours and I was on my way thoroughly satisfied. What could have been a disaster with RV repairs while on vacation turned into a pleasurable experience dealing with Mid-State Camper Sales. I can not recommend them highly enough if you need service on your RV.

As two older women who are traveling in a new (to us) 2019 Class C RV, imagine our surprise when…read morewe lost all power. Called Mid-State before they even opened and they brought us in and fixed us up in no time. They literally dropped everything to help us! We were on the road in no time! They are amazing! Cant recommend enough.

The Guys at Campers Inn in Collinsville are Exceptional! I recently bought a Grand Design Imagine…read more2300MK from Jeff and he explained the workings of the camper and answered all of my questions. Also, Chris in Finance did the same. I called today about an amperage question and Rob in Service patiently answered all of my questions and explained to me how it works. I'll definitely be driving up from Texas again to buy from these guys!

If I could give this place no stars I would be happy, I dropped my 5th wheel off at this location…read moreon a saturday. I asked the tech who wrote down the info on it needing my awning strut replaced and a compartment latch replaced. I was assured that they could get both fixed by Tuesday at noon. ( i already diagnosed the strut and gave part numbers) Tuesday I dont get called so I figured im good to pick up at noon. I get called right at 1230 as I am about to pull into the lot stating that they haven't started working on it yet. They told me I would need to pick it up the following day. I told them that I already had a vacation spot for that night and that I am going to be out of pocket by 20.00. So I thought to myself and said just go ahead and get it fixed. Wensday comes up no call, so I reach out to them. They tell me they cant find the strut and that they are waiting for an email from the manufacturer. I asked them what size were they looking for, they said it was a 30inch which is funny bc it is riveted in place and only way to find true size you have to remove the strut. I asked them is they removed it, response was no not yet... so I told them I looked up the part number and found it in less than 30mins. I also asked them to drill out the rivets and I will just fix it myself ... I drove up there to pickup my camper noticing that the compartment latch wasn't fixed either... I went inside and they said they had no idea they were supposed to do that... So now im thinking I dont or won't have a bill... Mistakenly they tell me I owe 50.00 for a half hour worth of labor which my friend and I opened up the awning prior to this and I told them it took us less than 5 mins to do so and to drill out two rivets maybe extra 5mins ... They overcharged me, didn't complete and of the jobs I gave them and told me to have a great day .... I could have had all this done prior to today if I would have known I wasn't dealing with unprofessionals. I dont not recommend this company to anyone, not only buying, selling, or letting them work on your camper ... This place will scam you out of your hard earned money and tell you to have a great day...

This was the most amazing RV buying experience! Grady (our salesman) was so awesome. He was low…read morepressure and gave us a ton of his time and attention to show us so many options. He was an extremely nice guy and made the experience fun! Dirk was the RV tech that got everything set up for us and gave us the walkthrough. He was very thorough and patient. He was also very friendly and helpful! I can't say enough good things about my RV buying experience. Everyone at Apache Village was so friendly and welcoming. They went above and beyond in everything for us. From the front desk , to the finance dept, to even shopping for the accessories was enjoyable! The parts department guys were also extremely friendly and helpful. I wouldn't even bother visiting another dealer if I was buying another RV. I would go straight to Apache Village!

We love Apache Village. We just purchased a new Pinnacle 5th wheel and Grady helped us through the…read morewhole process to make sure that we were getting exactly what we wanted. The whole staff were very helpful and friendly, making a big purchase a lot easier. If you want an RV check out Apace Village, it's family owned and they are very helpful.

First time purchasing an RV. Our plan was to just look around and then go to another RV dealership,…read morebut that did not happen. Our salesman Jim M. was awesome, very friendly, knowledgeable and informative. Could not have asked for better service. We are very excited to start our new travel journey in our home away from home. Thank you Jim and Midwest RV. Your Newest Happy Campers the Shaws

Service department says that's not a cracked weld. A year later the frame is twisting and the floor…read morecollapsing. Photos for evidence. Save yourself some grief and do not buy Keystone. Starkey the GM called me on the phone and threatened me. Sorry Starkey, defamation is only if I make an untrue statement. I brought this RV back to the selling dealer for warranty because the frame was bent and one of the jacks was bent. They blamed the damage on me and told me to file an insurance claim instead of addressing the structural problem. This was separate from the other weld cracks that they claimed were "not cracks." They made several repairs but the situation kept getting worse. It became clear the dealer was working for Keystone rather than advocating for their customer. To the owner -- I brought the unit back to you for a structural defect and you let Keystone run over me. 3 YEAR UPDATE: After a lot of screwing from Keystone I got them to buy this junk back for 90K. I still lost about 30K but it's better than nothing. My recommendation to you all is take lots of photos and get everything in writing. Use ChatGPT for help. Never trust your dealer. Hire a lemon law lawyer before they make a buyback offer. Once they make a bad offer you are stuck paying your own lawyer bill. Good luck.

I bought a Travel Trailer from them about 5 years ago in Hartford, Illinois. The whole experience…read morewas Great! From sales, financing to delivery was exceptional! Great RV Dealership!

I was very pleased with the service and knowledge of the staff. Definitely would go back. I…read morepurchased a Flagstaff 41OTG, which is the most basic model. The staff was wonderful, from the service guy, the finance guy, etc... Matt, Dave, Cody, Eric, Amber, etc.. (Didn't catch the name of the gal at the service desk, but she gave me a t-shirt and was very friendly).

Do Not Shop Here !! Untrustworthy !! Buffs R.V Discount Center are thieves do not do business with…read morethem . They will sell you a part and if you try to return it they will say No or give a partial refund because "they feel like it " no signs that day final sale or returns. They get salty if it's not what you need and they have to give a refund . This is stealing. You can not deny your customers a refund if the part is not what they need and it is still in box and they have a receipt same day within 2 hours. I had to make a claim with my credit card company to get my money back . Shame on you taking advantage of people! Buff's R. V Discount Center will steal your money and keep the returned parts. I will also make a BBB claim .

Our family purchased a used 5th wheel RV from Buff's. Shawn and Carla were both very kind and…read morewelcoming throughout the entire process. Shawn was very well informed about the trailer, and was extremely helpful. The entire process was seem less. We would definitely recommend Buff's to friends and family alike. Should we ever need parts or service, we will be back.

Great service experience. They fixed our problem of a moisture leak and they answered all of our…read moreother service questions. The cost was very reasonable. This is not a fancy operation but their employees know what they are doing and gave us honest feedback about options for service issues. We will be back!

Although we rented an RV, what friendly and helpful service we received from MB Thomas. Seamless…read moreand no incidents...enjoyable experience.

So here is the latest update after a continued debacle with Camping World Springfield and the…read moreawning replacement. First of all, they finally got back to me and scheduled a date for me to drop off the camper to have the new awning installed. When I picked up the camper, took it home, and opened the awning, I was appalled at their selection. I was clear that it had to be blue fade, but the one they ordered had polka dots all over the second white fade section as well as all the other fade blue sections. I NEVER would have agreed to this pattern. Second, Jason Lowe told me over the phone they bought the new awning from Shad Pro, and that it was their second quality awning, or what Shade Pro calls "Premium" with a full white underside. But what they actually ordered and installed was a lesser quality awning than the original Dometic awning I bought that also had a full white under side. Third, to make matters worse, they never installed the two set screws at the top right and left side of the rails which prevent the awning from shifting left or right, thus creating misalignment and uneven wear. Fourth, the neglected to add enough spins to the torsion spring, so when I try to close the awning, I have to physically push on the arm brackets to get it to close completely. Fifth, as if the previous four were not bad enough, I still have no resolution on the improperly installed awning. It is now September 8, and no one calls me back to get this resolved and make it right. Here's my original complaint from August 20. I needed to have my awning replaced on my 18' Toyhauler. They wanted to charge me $800 just for the awning, so I bought it myself for half the cost, and asked them to install it. Well, they ripped the awning when installing it back in early July, and here we are nearing the end of August, and I have no resolution, and nobody calls me back. I even met with the service Manager Jason Lowe two weeks ago and he said he would take personal responsibility for a resolution, but he has not called me back even once. I am highly dissatisfied with their service. Aaron, who I originally worked with and who informed me that they ripped my awning, has not replied to my emails, nor called again for an update. I hope they get things figured out soon because I have another trip planned in October, and want my awning repaired before the trip. As of this moment, I would NOT recommend using their services. Um, Awning Replacement 101...remove all sharp edges on the rails. This is basic stuff even a do-it-yourselfer knows. I can't believe they don't practice even basic knowledge.

This Camping World has left me with the WORST EXPERIENCE while buying a camper from them. I've been…read moretrying to get a refund for scheduled service on my 2024 Keystone Cougar that they convinced me to purchase at the time, said they would call me when the parts come in. Fast forward 4 months and no call was ever made. I called to see what was going on and they claimed they lost the service ticket but have my parts. Now I'm out of the state and unable to come back so we jumped through hoops to get a refund started for me. It's been a month since a check was supposed to be mailed out and this so called "sales manager" Aaron apparently is only in the office 1 day a week it appears because I've called about everyday and he's never in or able to return call. It's been months and yall continue to SUCK.

These guys were absolutely amazing! We were bringing a motorhome from California and encountered…read morebelow freezing temps requiring winterization. They were so accommodating and helpful! Jan did her very best to fit us in as we traveled. What a great group of people who take pride in their customer service!!

Extremely Disappointing Service Department!…read more We brought our Holiday Rambler to Byerly in June for several repairs, including a significant water leak near the door. After more than two months, nearly $4,000 in charges, multiple trips, and two assurances that the leak had been fixed, the RV continued to leak when it rained. What was especially frustrating was learning that one repair was supposedly tested by spraying water on the RV while supervising staff stood outside rather than inside checking for leaks. Eventually, we were told the problem was the awning over the door, the same area they claimed to have repaired during our original visit. We had recently purchased a separate and expensive RV from Byerly, so we expected a much better level of service and workmanship. Unfortunately, this experience has eliminated our confidence in their Service Department. Our Holiday Rambler is finally back, although we still don't know whether the leak is actually fixed. One thing is certain: we will not voluntarily bring our RV back to Byerly for service. Having an extended warranty that may require us to deal with this department in the future makes the experience even more disappointing. A message was left for the Service Department Manager, Steve, asking him to call me back in reference to a complaint about the service we received. As of this writing, he has not called me back. If I could leave 0 stars, I would.