My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Great service.. very professional attention to detail. If I has a question Jarrod (insurance…read moreassociate). My new agent. I thank you.. way to go above and beyond.. I have background in customer service and call center in banking. If I would of been your manager I would of recommended a raise and a reward of appreciation.. Thank you again.. Jarrod for working with me and fixing my issue sir.. .

I don't know why I am always skeptical about insurance agents. I can't help but feel that they have…read moresome motive besides making a buck off of me. I, however, am not skeptic at all when it comes to this place. Paul one of the agents in Upgrade Insurance made me feel like his intentions were pure and genuine. I truly felt that his goal in one of our many calls is to just simply get the best deal he can for me. I can't speak for every agent, but I do imagine that they are all as helpful as Paul is. Thank you Mr. Paul!

horrible customer service. Follow through is non existent. They charged me for insurance on a…read morehouse that I did not own. After I told them, they waited to respond to my email after billing me for another month. Real sleazy

I like Farmers insurance but I LOVE the customer service at this Farmers Insurance location…read more My representative Ana is dedicated, detailed, knowledgeable, helpful and an absolute delight to work with. She made sure I found a plan that worked best for me and covered everything that I needed. I hope that she is recognized for her amazing work! It is hard to find this type of customer service and hers is something that I've always appreciated! I would also like to add that Julia was very kind, understanding and sweet. While Ana was out of office, Julia stepped in to assist me and answer some of my questions with ease and certainty. Ana and Julia, thank you ever so much for making what felt like a stressful process, such an easy one!! You guys are such a dream team!!

I went to YS Insurance and they quickly find me a dissent insurance for price i was looking to…read morespend. I will definitely recommend them to all my friends. Very nice and professional stuff.

simply the best. i ran across YS frim a friend and could not be happier with the services and the…read morecosts!! 5stars!

First I'd like today when you buy insurance or any kind, you want to make sure your agent gives you…read morethe best customer service. One who's detail oriented, caring and follows up with you no matter how busy his schedule is. I have a bundle of car, renters and life insurance with Erick. Only because he really took the time to explain everything to me. And for things like accidents, or life incidents you want a person you can get in contact with. Erick is the guy. Being a single mom has been a struggle and can get scary if not covered by any insurance. one thing I can assure is an insurance agent like Erick I can depend on to walk me through any process. Thank you so much. I really appreciate you as an agent.

Erick drew me in with his warmth, and after working with him for some time I've learned that he is…read morea consummate professional. He carefully considers clients' needs and prepares an insurance plan to meet those unique requirements. I have found him to be easy to reach and very responsive. Look no further than Erick Garcia for your insurance needs! Highly recommended!

We've been with State Farm for 7 years, and working with Alicia at Zaven Paronian State Farm has…read morebeen an absolutely wonderful experience. She consistently goes above and beyond to make sure we're well taken care of. Alicia is knowledgeable, responsive, and genuinely cares about her clients. She always takes the time to explain our options clearly and makes sure we have the right coverage for our needs. Anytime we've had questions or needed assistance, she's handled everything quickly and professionally. We truly appreciate her outstanding service over the years and highly recommend Alicia and her team to anyone looking for reliable insurance support!

I had to remove a car from my policy and get a new quote for my new car. I dealt with Jackie and…read moreshe was amaaaazzziing. She was prompt, got me a quote the same day and sent me my new insurance card. Also she let me how to bundle my insurance and save. Everyone at that office is great and super helpful luckily I got Jackie on the phone and got me insured for a great price quick

Amazing service! I went in to finalize my life insurance and the experience was fast and easy…read more Vivian explained everything and was very thorough. Highly recommended to ask for Vivian for all for insurance needs!

Can't complain at all, always willing to help and such nice people. Vivian is my go to! Highly…read morerecommend

Melvin prepared my personal taxes and was very detailed in asking all questions pertaining to my…read moresituation, because of his services he was able to maximize my deductions. Thank you Mel!

From the owner: I am a local individual in the North Hollywood area that does income tax services, please give a…read morecall today for a free consultation.

I love this office and the staff. There are ready professional, polite great staff everybody you…read moretalked to. I usually talk to Inessa she is amazing and wonderful person, again very professional, kind, she is great, answers all my questions anything I need she takes care of it regarding about my account. I would defiantly recommend this insurance agency to anybody.

I highly recommend this insurance agency, they are very knowledgeable and assist with all our…read morepolicy questions, I spoke to Aram few times today regarding policy question and changes and he was very kind and helpful with everything, they resolve everything within few hours. Thank you Statefarm team

I had a hard start. About 40+ min waiting and because of that I feel I can't give 5 stars. But my…read moreagent Alex Cruz was worth waiting. He got us a deal even better than what we expected and everything ended up well. _______________________________________________________________________ I absolutely hate when owners acknowledge whatever is their best interest and ignore part of the review where they can improve. I said agent was great, but also that I had a rough start with an over the top waiting time - that was ignored and no apologies for that. Because of that I am removing another star from my review.

Hi I just had Javier help me with an issue I was having with the DMV about my insurance. He was…read morevery polite and assured me I had nothing to worry about. He walked me through exactly everything I had to do to verify my insurance. He also answered all my questions with great explanation and care. Thank You Javier!! I will recommend ADRIANNAS INSURANCE to all my family and friends!!