The office was very busy when I arrived, but to my surprise, the wait was not long. The ladies at the front desk were nice, although they seemed very busy and overwhelmed. My husband and I were brought into the same exam room. There were two young ladies handling the intake process -- one working at the computer and the other performing the vision acuity testing. The woman at the computer, who had black-and-white hair, did not greet or acknowledge us in any way. Before leaving the room, she also set up the vision machine incorrectly, and the doctor had to adjust it before beginning the assessment. I just hope the charting in the computer was entered correctly. Thankfully, the doctor double-checked the machine before starting. The other young lady who performed the acuity testing and administered the eye drops was very sweet, outgoing, and professional. She explained everything she was doing, and you could tell she was experienced. Dr. Kelley Cherchione was very friendly and professional. She explained everything clearly and gave us time to ask questions. There was also a scribe in the room with us who was quiet but very pleasant as well. read more

Oct 21, 2024 On 1/6/24 I had an exam by K.Sedlock at the Manahawkin office. She gave me a prescription which I had filled at Walmart in Naples, Fla. I knew something was off as I couldn't see good out of the lower left lense. I went back to Walmart and was told that the prescription matched the glasses. I returned to NJ in June and went to Horizon to discuss my problem. The technician said my prescription matched the glasses. A very nice receptionist gave me an appointment for a refraction on 7/29/24. At that exam, I was told by K. Sedlock that she had given me too much power in the lower left lense. She gave me another prescription. I feel that Horizon should pay for their mistake. They told me no way as it was over 30 days when I reported it. I was in Florida and I never used the glasses I purchased as I couldn't properly see out of them. The attitude on 7/29/24 was not friendly or understanding. I was disappointed and insulted at their attitude as my husband and I have been going there for probably 15 yrs. We will no longer be using them for our checkups in the future. Karen Van Zile read more

will never go there again. prescription was wrong they tried to fix it. went to Costco for glasses. they filled the prescription properly. glasses are wonderful and $250.00 less. read more

Very disappointed with the level of care. They made an error on my prescription and I am being told it won't be corrected for 6 days. The staff was nice when I went for my appointment but clearly the level of detail and customer service is lacking. read more

Will never go there again but will go to other offices. called first thing in the morning with an eye issue and no one ever got back to me when they said they would and I've been a patient for a long time. Horrible! read more

This business told me not to park in handicap anymore because someone that worked there said something about it the last time. I have a disability that is necessary and requires a handicap placard due to arthritis and other issues. Therefore this was an act of discrimination to assume that I just blatantly parking in handicap for no reason. I really hope they never treat another customer like this again. There is no reason to focus their attention on what is happening in the parking lot across the street. The inside of the office and the customers is what they are getting paid for. Not embarrassing, shocking, and utterly disrespecting, and discriminating customers because they assume I don't have a placard to park in handicap. Which was hanging from my mirror! read more

Beware the many layers of administrative ineptitude at Horizon Eye Care! I was a new patient back in April, and at that time I was advised my visual-field test would have to be booked separately from my eye exam & contact-lens exam. As a 54-yr-old daughter of 2 parents with glaucoma, I have had an annual visual-field test for many years. I made the separate appointment, which Horizon then called me to postpone by a few weeks "because the doctor won't be in the office that day." I had been told when I made the appointment that a technician administered this test, not a doctor, but, whatever. So I show up today for my appointment -- which Horizon called to confirm several days ago -- and the receptionist greets me with, "Did anybody call you yesterday?" (Tip: That is never a good sign.) No, nobody had called me. Well, it seems the technician in the other room refused to administer my visual-field test "because the doctor didn't order it." I was astonished. I explained this has been an annual exam for me for many years and has always been considered part of my routine eye-health check because of family history. I also pointed out that my appointment had been scheduled months earlier, and then postponed at their office's request, and then confirmed by them, yet nobody had *ever* suggested I was ineligible for this test ( which is bullshit). The receptionist shrugged. "We have different people answering the phone." Hello and goodbye, Horizon. read more

Doesn't look like much from the outside but Horizon Eyecare is the go-to place for all things eyes. Staff is friendly and efficient. Dr. Nick is knowledgeable and takes the time to answer all my questions. Andrea in the optical department is honest and patient without being overbearing. The selection of eyewear surpasses Costco, EyeFirst, and Walmart. I will be returning for prescription sunglasses and a 'spare-pair' because the service is so excellent! read more

Very professional Friendly Staff got my yearly eye exam was very satisfied with the honest service i received with our first visit at this location Thank you read more

New office is very nice! Didn't wait long for appointment. Was happy that they had already checked insurance and knew what was covered and what wasn't. Saw Dr Ryan...really liked her. She was thorough and spent time with my teen daughter who was getting contacts. Eyeglass frame selection was OK...that's from my teen (need I say more?) Overall good experience. Would recommend to folks. read more

Thank you to all of your professionals at the Manahawkin location for helping my granddaughter look and feel so beautiful. She is 14 and say no more so pleased with her experience. Also much love to those who made this a pleasurable experience. We will definitely return. read more

My son got his exam, contacts, and glasses here. Staff is friendly and we were happy with the product. The only thing they don't have consistent hours. read more

This was a terrible experience. First after waiting over 3months to even get an appointment. My son was scheduled in Oct. 2022. We arrived early for appointment and ended up waiting 40 minutes past our scheduled time (2:15). My son saw two techs and a Dr. Bonafinni and the exam was ok. Time to order glasses. We were told it takes 14days for glasses to come back from the lab. Picked glasses up on October 20 and that is where everything went down hill, my son's script had what they kept referring to a "Slight change "IMMEDIATELY Andrea was informed my son wasn't seeing correctly she told him it would probably take two weeks to adjust?! This is not good business, when my son got home I called the store and was told and dismissed by Andrea that it takes time to get used to a new script, I said maybe there is a problem with the way the lenses were made or maybe a mistake occurred on the script itself. She dismissed me and said we would have to wait. My son was getting headaches and dizzy and not comfortable driving (not safe). I called again on Monday to get this issue resolved and was told to come in they would fix it. I could not go on Monday but we went on Tuesday 25th and it was very unprofessional. Front desk doesn't have customer service experience, they don't seem to know how to handle a problem. We were sent to Andrea again who most definitely lacks customer empathy. All she was prepared to do was adjust his frames again! I informed her I was told that he would be reexamined and the mistakes corrected she acted like I was being unreasonable for expecting that level of professional service. Now I am being told no one is availbable to re exam my son would need to see original doctor, even though one was on duty. Put off again another 11days. November 4th. So let's do the math. collected my money on October 10th and it will be well over 1 month before my son even has the glasses we paid for. Also Andrea never put the anti glare on order, but I paid for it it is on the receipt, but never went to the lab. Something she should have noticed immediately! I ask to speak to the manager, of course they don't have one and would not give me their name which is also not right. Then a man comes from the back and stood over me telling me I am Rude and when I asked who he was he said he was Dr. McGlaughlin, so he had the time to come and say that, but did not have the time to resolve the problem. I asked for my money back and that was not an option either. This place looks like it is going to close. Hours are terrible and I would never recommend it to anyone . Can't imagine how they treat their surgery patients. Very disappointed. read more

Unfortunately, need to blast the staff at Horizon Eye Care in Egg Harbor Twp. For the 3rd time in 4 years, they have messed up a contact order. 4 years ago, they forgot to place my order and it took a month to receive contacts and of course, I ran out before the order came in. Last year, I ordered 6 months of right and left eye from them and they sent me 12 months of the right eye only. Because I still had Right Eye stock from a prior order I did not open the box from HEC for 3 months. (I know, should have opened immediately). So I had to buy from 1-800-contacts to make up the difference. (BTW- they never mess up an order). AND finally, last week, Dr. Mazur & I decided to try Bausch & Lomb brand for my prescription instead of the J&J Accuvue I have been using for 5+ years and what the did the STAFF order.....................you guessed it J&J Accuvue trials. My wife & I LOVE Dr. Mazur and she is the ONLY reason we still go there. This staff clearly is incompetent, apathetic or just plain old hate their job. Message to staff: There are PLENTY of jobs out there, please leave HEC so they can replace you with people who don't check their brain at the door. I drive 45 miles each way to see Dr. Mazur so this continued failure to execute a simple contact orders is beyond maddening. I really didn't want to write this but it needed to be said. read more

I'm new to the area and needed an eye exam/eye dr, and this place came recommend by a few of my friends. I called to make an appointment and spoke to a woman named, Georgette or Georgina something like that, I asked her about what my insurance accepted and told her I spoke to my insurance people and they gave me a reference number if they needed to verify the plan. She seemed peeved that she actually had to do her job and verify my insurance. Told me she would call me back and never did. I called 3 days later and spoke to someone else, who wouldn't give me there name, after I explained everything that went on 3 days prior and then was hung up on. I guess this is how they want to run a business. They lost my family as new patients and my friends said they weren't going back as well, all because someone didn't want to do the job they get PAID to do! Hope it was worth it! read more

Helpful staff but not management. Emailed both Corp and local office and never got a reply, about unacceptable lab work. UNACCEPTABLE. Showed the type of management running the COMPANY. 0 star for management, 5 star on staff not manager. read more

Last Year I had an Eye exam and got new glasses, The Exam was fair but as far as getting glasses from there is was not the best experience. The fist time I picked up my glasses. The seemed fine until I got out in the open and things started to not look right. everything had a funhouse mirror effect. I went to return and the person who we saw to get my glasses fixed Didn't understand what I was talking about and gave me attitude. (BTW this was a different person than who first helped us...) so I had my eyes rechecked and got the lenses redone to which they were now worse than before. so again I had to get the refashioned and once again and now they were a little bit better I had to switch back and forth between both pairs untill I could be more used to the new pair... (BTW again, on the third attempt they rejected my insurance and I had to pay out of pocket...) Now after a year I now have Double vision in the left eye. and because of their poor and rude service I will not go back to this place. I went to Lens Crafters Instead and had a THOROUGH exam in which the Doctors talk and listen to their patients . I mean the Dr.s here at Hor(able)izon do their best to exam their patients but the last time they finished my exams, they never told me about any eye symptoms or what my vision status was. That just raises a red flag and because of that I will take my business elsewhere. read more