This was our first time to use Progressive. Service tech, Seth, came to check our system that was…read morenot cooling. He was professional and yet super personable. He was extremely knowledgeable and did a great job of taking the time to thoroughly explain what he was doing, what he found, and what he recommended. I truly appreciated it. I'll be using Progressive again.

This was our first time using Progressive and we were impressed by their service. Our hot water…read moreheater went out Saturday, so we had to find emergency service to replace. The lady that answered the phone was very nice and empathetic and said technician would be able to come out in a few hours. Mike was our technician and Anthony, and they called on their way and showed up on time. The hot water heater had to be replaced and the piping done and had to be brought up to new County codes. Mike did such a good job, making sure that everything was done correctly. It looks so much better than the previous tank we had because the pipes are wrapped and it's centered. It looks good. You know its a good job when you can say a water heater looks good! LOL Both Mike and Anthony were super nice, which was good because I wanted to cry because this was the last thing we needed to deal with. We will use them again for any plumbing or HVAC, as I feel this company will give you an honest opinion on what needs to be done and not just for the money. Thank you!!!!

Great company. Trustworthy, honest in assessment and recommendations. Goes beyond accommodating…read morein response and service. Highly recommend after many years of service.

awesome service quick reliable goes above and beyond very fair and honest people…read more Have used them several times over the years I highly recommend them

This business installed a retro-fit air filter into the trunk line of my HVAC system. Each time I…read morecheck the filter I am re-impressed with the tolerances. What a tight, perfect fit. There has not been noticeable dust in the house since the day that they did the instillation. Kudos.

I would not recommend this company. I called them concerning a warranty problem with a compressor…read more They wanted to charge $1827 to replace the compressor under warranty which I agreed that is fair. The problem is that they wanted to rob me on the price of Freon - they wanted $1950 for 13# of Freon that I just bought a 25# drum for $326. I told them that I would provide the Freon. They refused to do the job. This is really bad business for both them and the Trane Company. i am a retired HVAC and Refrigeration engineer and technician and even asked for them to get the compressor from Trane and I would install it myself. They refused that as well. They are set and determined to rob senior citizens with excessive markups on Freon.

Showed up on time as scheduled. Very polite and professional. This was the first visit for a tune…read moreup of my Ruud unit. Will use again

Service was quick and well done. This company was correcting the bad work that another company…read moreperformed. These people were honest and did not find phantom problems. These people corrected a problem that the builder missed. I have saved money all year long. You are the best

I had a 30 year old HVAC unit and I was anticipating having to replace it. The heat pump went out…read moreand put feelers out to three companies, two answered and one actually showed up and it was Reece. Nathan assessed what I needed and came up with several quotes in about a half hour, and he didn't strong arm me towards the more expensive options, he even suggested the budget friendly unit. I chose the option above that one and I couldn't be happier! I even suggested them to one of my friends already...Brian and Diego installed everything in less than eight hours and were very professional and helped me set up my new smart thermostat. 10 stars! Probably not ever calling anyone else. Thank you!

My heater was running all the time and found there was a leak in the coil. The tech was very good…read moreat describing the problem

Royal Air heating and cooling is consistent and extremely knowledgeable. They are always courteous,…read morethorough, fair prices and don't upsell if it's not needed. A homeowner's blessing if you have HVAC issues or just need a tune up. Mr Jon always responds to my call and always nice. Never makes me feel like I'm bugging him. Zack is an awesome young man, he cares about the legacy and integrity of his family's business. Would highly recommend them!

Jacob was great and thorough. Checked the inside unit and outside unit. didn't try to over sale if…read moreit was not needed. Gave me the spare filter and communicated that my current one was still clean. Comfortable calling for any issues knowing It will be an honest reliable service. I would definitely Recommend! Thanks again.

Best HVAC experience we've had in 30 years…read more Our upstairs unit stopped cooling and we called another local HVAC company out to look at it. Took their tech just 10 minutes to tell us we were low on freon due to a bad coil and we were looking at $3500 to replace. Guy never used a leak detector he just knew the leak was in the coil. I wanted a 2nd opinion before spending that kind of money so I called J&R based on their 5 star Yelp rating and the things people were saying in their reviews. Joe showed up, immediately took the unit apart, and spent over an hour using a leak detector to try to locate the coolant leak. Couldn't find a leak. He ended up leaving the system pressurized with nitrogen over a weekend only to come back on Monday and find no pressure loss. No leak - no bad coil. The issue was the other guys (who've serviced our units for 2 yrs) had left the valve caps loose on the exterior unit. Joe's diligence and honesty saved us a lot of money and earned him a customer for life. Its really rare nowadays to find someone with this kind of ethics. Joe's a likeable guy, explains what he's doing and why, and isn't out there trying to run up the tab on the repair. You sometimes hear companies saying they'll treat you like family. Joe never said that and its not on their website or their marketing material but that's definitely how I felt I was treated - like family.

100/10.... Joe & Robin were great! I explained my AC issue and Robin got me booked right away. Joe…read morecame within a few hours and treated me like I was his niece. He explained everything to me and even gave me tips on how to avoid future problems. Great customer service, amazing pricing, and EXCELLENT work.

Ok so i rarely ever review a business BUT The ladies my wife…read moreand I dealt with today were simply amazing We requested a few photos of a few of their larger capacity washing machine We received them with clear detail and pricing on all (yesterday) Went there to exactly what was shown and ended up making a purchase actually I'd recommend them to anyone looking for a great experience and a very fair deal BTW Veteran friendly always a plus Thanks Ladies When we delivered it to them they loved it

Mr. Andy and Mr. Waylen just delivered our Amana top load washer (as low-tech as we could get) and…read morewe could not be more excited about an appliance! We have been window shopping for about three weeks, just before and over the winter holiday break. I spoke with Ms. Sharon just before Christmas and she advised they'd be open yesterday, Tuesday 12/30/2025. I liked her phone manners and made it a point to stop in. Walking in the door, she wasted no time greeting us and finding out what we were in the market for. She showed us about five or six models, all affordable, and reputable brands we recognize or have owned before. We were thrilled that the installation and haul away were under $100! There were a couple of payment options and we're glad they told us about the 4% service charge before tendering payment with a card. We chose to pay with cash app to avoid that fee. We have been keeping house for 36 years and we used to shop Circuit City, then we became Best Buy customers. One of the aspects we came to expect was a quick delivery promise, then ridiculous delays in actual delivery. So, neither of us reacted when Ms. Sharon kept saying, "We can bring it tomorrow!" In my mind, I was like, "Yeah, right! We'll see." Well, we see! Thank you, Mr. Andy and Mr. Waylen! We have been fortunate enough with our purchases to seldom have to replace major appliances, and when we do, we usually bit the bullet and buy new. Right now, we are trying to economize wherever we can, so we decided to try Gently Used Appliances. We are so happy we did!