On Friday afternoon my AC stopped working. I called Hammond & I was told they could come out on Sunday. The heat was unbearable & I'm a platinum customer so I called back and asked for a mgr to call me. I have used Hammond to install flood light, 3 toilets, AC, ecobee upstairs and downstairs & I am on their maintenance plan. Brian called Friday & talked me through some checklists attempting to get my AC going. Brian even gave me his cell number so I could send him photos of AC in attic. This was Friday night, June 27 around 6 pm. Brian was off on Saturday but he told me he would be at my house on Saturday June 28 at 9 am. He was at my house at 8:55 am. He fixed the issue and I offered to buy him breakfast and he didn't want anything but to get my AC working so I wouldn't be in the heat. Hammond is loyal to their customers. Brian is the best & so dedicated. He was off on Saturday, yet showed up early Saturday in full uniform with a positive attitude. He also texted me throughout the day to ensure my AC was still working. Thank you so much!!! read more

Horrible company. Horrible service. Quoted $12k and then $5k to fix an HVAC issue by replacing the entire unit. A different company quoted $150 to service the unit and it now works fine. Company has an unethical work force. Newnan, GA. Buyer be warned... read more

do you not use the service they try to sell you over priced parts for plumbing for air conditioning for electrical you name it anything they cover. Do you pay them $72 a month for nothing they do nothing they come and look, and then try to sell you a $600 Faucet or an $800 trap for underneath the sink!!! if you try to cancel services with them before 12 months they charge you $50 for a cancellation fee. They are all about money and not customer service. They are a disgusting money grubbing company. Put your money to good use and support the little man not the big contracting companies. They don't care about quality over quantity. I had one of their plumbers. Tell me while you can buy the part and fix it yourself. read more

I don't know why we even call Hammond now. Hammond used to be our first choice and we used them multiple times, but they are a joke now. The quote just sent, no details, twice the price of the two other bids we got. We had to call four times got a response. Last time, your tech treated my wife as if she were stupid. Same thing we got 18 months ago when we replaced the full furnace. Nice work with the click farm reviews too. 17000+ great reviews for a local HVAC company, yeah, that's not suspicious at all. Don't worry, we won't be calling again. read more

aii i can say about hammond services if you want to get ripped of hammond is the company to call. never buy a service plan from them that is really a ripp off!! suppose to save on service charge.they will find something wrong to make that money back!!!ihad a leaking shower wanted to charge 399.00 to put cartridge in the shower.don't deserve 1 star read more

overpriced. i got services for exhaust fan installed. i provided my own fan. it just needed to install in the bathrooom as my old fan was installed. they charged $366 for the simple installation. never ever going to call them. refer to anyone. i will make sure all the people i know are aware of the robbers in town. read more

Crooked, criminal, dishonest, and untrustworthy is how I would describe this business. Called to check my upstairs unit out and the technician(more like salesman) diagnosed a bad compressor on my unit. He tells me it's a better option to just buy a new unit. I go with the repair and spent $3000. Same exact issue the very next year so I decided to call a different company to repair. He spends all of 5 minutes and finds a rusted coil and fixes the issue for $350. Update: 2 years later and I've had no issues after dealing with a new company. read more

Complete RIP OFF! They charge you $95 dollars just to come out there and then for replacing a gas leak they charged me $400 dollars which they were supposed to text me and they didn't. NEVER AGAIN THESE PEOPLE WILL RIP YOU OFF!!!! read more

Had Brandon, one of Scott's employee's show up and he was respectful, courteous, honest, and very helpful. Explained everything to me and even took the time to show me how to clean it. I thought this was going to be a bad day as I was not sure what happened as it quit working, my wife and I looked up on a local neighborhood site and got a great recommendation for them---called and could not be happier--- Thank you all! Danny Bishop read more

I had a very good experience. I just called them again for an A/C ducting issue and they gave me a very fair quote. And why did I call them back even though they were about 10% higher than other companies for a complete install on another house??? They did it right the first time. read more

For the most part, I love the service I've gotten from Hammond. So I was completely taken aback from the service I received today. I bought the maintenance plan and scheduled an appointment for a fall check up. The original technician had a family emergency and the dispatch called me to let me know. She asked if I wanted to reschedule or take a different technician. I agreed to a different technician, so no harm no foul. I left my job early to ensure that I would be home in time to meet the tech. At the appointed time, no tech, no phone call. I called Hammond and spoke with a young lady, Naomi, who listened to my query and informed me that she would have the tech call me. Again, no harm, no foul. 40 minutes later I was still waiting for a call, a text, smoke signals, anything. Call the company again, and spoke with another young lady, whose name I cannot remember, but she listened to me whine and complain, and told me that the window for my appointment was 3:30 to 5:20. I work in construction so I am fully aware that sometimes things happen. I would have been a happy customer if I had just received a courtesy call to let me know the tech was running late. I tell the young lady to cancel my appointment, and again inform her of my disappointment with the service. So appointment is cancelled, and I go to the store when my phone rings. Its Hammond Services. A very rude lady starts the conversation with "Your appointment wasn't till 4:20 so we aren't late!" I proceed to tell her that the appointment was for 4:00, and explain rather quickly the events up to this point. Her level of rudeness increases to the point where I tell her that I am done talking to her and will contact a manager later. Now, I am willing to accept the fact that the appointments are not set in stone, and I am willing to accept the fact that the young ladies have no control over when the technicians call, but what I cannot and will not accept is when someone calls me and basically comes at me when they have no idea of the situation. Whomever this "supervisor type" person was, she does not need to hold that position. She was the straw that broke the camels back on this one. Now I think I may try to cancel the rest of my maintenance contract and find another company. UPDATE: A very nice woman named Ashley contacted me about this issue. She was truly a professional and extremely kind in her words. This company is true to its philosophies and values. While I had considered leaving, the way they handled this issues has made me a life long customer read more

Absolutely terrifying morning. I passed this guy below back on 16 West, didn't think much about it as he was going 45 in a 55 and I figured he was looking for a house. Passes him without problem. At the intersection I saw him fly up on my car, taking pictures of my car, screaming out the window, and trying to get out of his vehicle. I I locked my doors, held my pepper spray and watched him through my rear view. I was terrified. He then proceed to follow me into Peachtree City. I decided that was enough and slowed to take a picture of his car--which he kept trying to avoid by swerving dangerously around other vehicles. (Because he knew that taking out your frustration with morning traffic by threatening someone is wrong) I finally got his license plate as well and called the sherif and got to a safe place. I've called Hammond Services, Inc. and they were very sweet and understanding. They apologized for his behavior and said they would handle it immediately. Very sweet company and they didn't tolerate his behavior. So moral of the story is stay safe ladies while you are driving, and just because someone acts ugly in a company truck doesn't mean that company is bad at all. I don't know why this man decided he was mad at me, I don't know if his dog died that morning, or if he thought I was an ex wife, or if perhaps I just wasn't going fast enough for him. I could even understand it if I had done something rude or started the altercation by cutting him off or flipping him off or something. However, I was just a small woman in a car trying to get to work and I had no idea why he decided to go road warrior on me. read more

Well expensive for a simple in line valve replacement. (550 bucks). I resolved to doing it myself. Trip to Home Depot, 10 min and 40 bucks later all is well. read more

Astoundingly expensive. Had them out to look at a intermittent problem on one furnace and do a yearly service. The following ensued: 1. Wanted more than the agreed on price for the service. The online rep said it would be $49 for each furnace. The tech said that probably was only for the first one... 2. Wanted to replace a capacitor for $105. It was not needed and if needed the part would cost $2.50. When I asked about it he just smiled and confirmed it. 3. Wanted to replace control board on one furnace cost $600. Two minute repair if needed at $200 for parts. $400 markup? 4. Wanted to replace draft blower at $600. Another quick repair with parts cost of $82. $500 markup? Your mileage may vary but for now I will do my own simple repairs. Also tried to sell me three time a year cleaning and inspections with a 10%! discount on repairs. I don't think so. Highly recommended to check for alternative solutions and get bids on any service before it is performed. read more