We had a sunroom installed many years ago. It took a couple of years before they managed to stop all the leaks. Within the past 2 years, we had 2 walls replaced. Whenever it rains with the wind blowing from the south, the sunroom floods. We were told the installers neglected to put in the drains and someone came and put gobs (and I do mean gobs) of caulk along the bottom but still did not put in drains. I've called and left messages and gotten no response. Yesterday, I drove to their business on 9-Mile road and it looks as if they have moved or gone out of business. They really deserve no stars based on our experience. read more

Owner of Horizon, David Touchstone (850) 860-4284, took my $6000 deposit, never took out a permit on the contracted job, dodged my calls for two months, and now--with zero work completed--is refusing to return my deposit. Horizon is a fraudulent operation. read more

Our own experience with this local company has been very poor. Delay after delay accompanied by multiple excuses and false promises. The front end people come out and promise prompt results and excellent service. We have waited 9 months for our project to be completed. It is a simple project of a screened in room. We signed A contract in August. We have had to call weekly since December 2022. Each time they are pleasant and promise it will start next week and every week since then when I call there is a new excuse as to why they are unable to start. I would be hard pressed to say anything good about the situation. I would sincerely think twice about any further projects with this establishment read more

Signed a contract with Horizon Improvements in December, 2021 to have our master bath tub/shower combo remodeled into a walk in shower. 16 months later, job remains unfinished. We opted for the 0% 12 month financing so they have been paid in full for many months now. Sent a demand letter to the owner, David Touchstone, via certified mail return receipt giving them 21 business days to finish the job. He called and left a voicemail stating they would have no problem meeting that deadline. That deadline was April 13, 2023. Job remains unfinished. Along the way, because of our numerous follow up efforts to get Horizon to meet their contractual obligations, we discovered that employees have lied to us on 5 different occasions. At this point, I wouldn't trust these people to build a dog house for me, you shouldn't either. Nothing left to do but pursue legal action against them. read more

I had Horizon Improvements to install a carport. The entire experience from beginning to end was respectful and exactly what I asked for. The installers, Hai and Quin arrived on time, never took a break except for water and worked thru the lunch hour and returned the second day to finish the installation and cleaned up behind them. I highly recommend Horizon Improvements to anyone. Thank you, Cheryl Simmons read more

9 months after paying $2500 deposit for a simple porch screen install these people have nothing but excuses. We have now filed complaints with Escambia County Contractor Review Board. An Investigation will begin and we will insist this companys ability to secure building permits will be suspended. All we have heard from this company is lies and excuses and they refuse to refund our money. We will take every measure to make sure they are held accountable in a Very Public Manner. DO NOT GIVE THESE PEOPLE MONEY ! READ BBB REVIEWS ! HORRIBLE COMPANY. read more

HUGE WASTE of money and time! We hired them for a home addition that was supposed to take a few months. It took TWO YEARS. There was always some reason/excuse no one was at the job site. Then, if they did decide to show up they broke everything in the house. We had to replace a $600 vanity they destroyed. When we contacted the owner about it he said "we think you broke it." Really? We had to repair and re-do so many things after they left that we might as well have built this ourselves. Horizon is a total nightmare and I highly recommend you run as far away from them as possible. read more

See all

I wont even give this company 1 star but required by Yelp for this review to go thru. We signed a contract with Horizon Home Improvements with their agent named Ray, an old fellow you cannot trust. He will sweet talk you but with no intention of delivering what he promised, even if it's written on paper. Spare yourself headaches, do not trust HHI... we had to file a complaint to the Escambia County so we could cancel the contract they breached. Thank God for the good men and women on the Escambia County Contractor Competency Board for the priceless assistance extended to us (Ms. Melissa Reber) we got our money back, loan was cancelled and we did not have to pay any cancellation fee. HHI realized their mistake and didn't want to have the same fate as other contractors that went to jail or lost license as reported in the news lately. This afternoon (Feb 27, 2023) it became official that the hearing set on March 8th is cancelled because HHI returned the money to Greensky. May this serve as a warning to other people who will do business with Horizon Home Improvements located on 9Mile Road. Our story is too long to post here... but can send you copy of our documentation and complaint filed to the Board, if requested (after positive ID). read more

We contracted with this company to remodel our master bath and hall bath in May of 2022. We were advised it would be approximately 16 to 18 weeks to start which would put us into October. October came and went with no contact. We reached out to them and was advised November and again November came and went. After hearing excuses of why they couldn't start in November, we were then advised end of February possibly March. Again both months came and went and again no contact. Finally got a start date of end of April after speaking with owner of company and someone actually came out. They completed the hall bath after 4 days, I guess because of their 4 hour workdays and unbeknownst to us they had no plans to complete the master bath. We were told by the worker someone should be out on Friday or they would be calling us after he finished on that Wednesday. We went a full week with no call and decided to call them this past Tuesday and their excuse this time was that they need to order the materials for our master bath. The entire time we've been waiting and after $21k given to them already, we were under the impression all materials were ordered as we were told, and they were only waiting to get someone scheduled because they were so behind on jobs. The customer service for this company is horrible, their contact with customers is horrible, and I ABSOLUTELY DO NOT RECOMMEND THEM TO ANYONE. honestly believe they came to do our hall bathroom to pacify us. read more

We signed with Horizon in April of 2022 for a screened patio and bathroom remodel. Yes, it took much longer than originally stated and yes, I was extremely frustrated. We were told 10-12 weeks, and the porch was completed 8 months later, and the bathroom completed one year (almost to the day) later. I was beginning to get worried that this might be an instance where the company takes your money and never completes the task. BUT..... The wait was worth it in the end. The patio I now have is exactly what I wanted. The work was done quickly and professionally. My bathroom is also better than expected. The guys that came for the bathroom remodel (which, today is the final day, actually) are so friendly, professional and very very good at what they do. (I think their names are Casey and Adam). They have come in every morning this week with a positive attitude, they work hard all day, and they communicate thoroughly every step of the way. I know the staff at Horizon was probably a little frustrated with me because I did start getting a little "snippy" when April 1 came around and my bathroom hadn't been started. If they were, though, they hid it well and were always polite, professional, and very apologetic when speaking to me and/or my husband. I will always give credit where credit is due. The wait times were much longer than I had hoped, but the end result was quality, professional work. Thank you for giving me a patio that I can enjoy and a new bathroom for my guests. Patience is key sometimes and this was an opportunity for me to be reminded of that. read more

Big Delays. Dishonest management. We contracted with them to install a patio in our backyard. They were 16 weeks late on their timeline. They lied several times about the permitting process. Their communication was sporadic. We eventually contacted the city to find out about our permit. When they arrived to do the work, the crew left with just poles in the ground and weren't schedule to come back for another two weeks. The only way each issue was resolved was after insisting on speaking with the owner. The project manager, Mack, lied on seven occasions and said our job was continually pushed back because it wasn't big enough to take priority. Mack was condescending on the phone, didn't inspect the job, and left materials in our yard that were never picked up. The patio, on the other hand, is beautiful. We really like the finished product - however, every company is using the same materials and could have done the same work without the lies or delays. I will never recommend this company. read more

Horizon has done me wrong and I have major regrets for using this business. They charge up front and there is nothing you can do after that. I paid nearly 8 grand for a shower renovation, that price was just parts as I am capable and not willing to pay them the additional 4 grand for the install. Ray the salesman was out to my place and did initial measurements just how I wanted everything. I later followed up with him in his office and got his quotes for full install and self install. I was a little shocked by the cost but he really sold his product, he did use some unethical sales tactics though. When I said I could tile the whole shower for a fraction of the cost he responded that I must not love my wife for making her clean the grout... so I did ultimately agree to purchase their "onyx" product. I paid on the spot and he said their installer would contact me to come take final measurements. So John the installer did contact me and came over and took measurements, was a nice enough guy and assured me that he would personally provide any assistance if I needed it. Within a few weeks they notified me that my parts arrived And scheduled a time to deliver and set the base pan and do the plumbing (this part was mandatory for them they told me). So after they set the base I noticed it was different than what I requested And what was represented on rays quote. Also my glass shower door and the wall panels was not there. I expressed my concern to John about the change in base pan that I felt the original was necessary to accommodate the glass door swing radius. He assured me it would be fine, that the glass installer has hinges that swing out farther. Well fast forward several weeks and I finally get my wall panels and install them. This onyx product is not stone so don't be fooled. It is 100% acrylic, plastic. Scratches If you touch it with anything besides your bare hand. Several more weeks pass and I finally have the glass company out , they are actually really good small company. Anyway he immediately sees my concern about the door swing since he only has one mounting option but says he will see about a different style hinge. I contact John at horizon again and Express my concern, he assures me it's not a problem, that the glass company does have hinges that extend past the 90 degrees point. Well weeks pass and my door gets installed and wouldn't you know it. The door will not open past 90 degrees so it leaves only about 24 inches to get in or out of the shower with the door fully open. We are not large people so ok, but if you spent 8 thousand dollars on this and even called out this concern on the first appointment would you be ok with this? Now I am searching every place I can to find new custom hinges to replace at my cost. Never again pay up front. Horizon is not an honorable company And they have never addressed my issues and never followed up on my satisfaction or lack of. Look elsewhere and I'll say it again, don't pay up front. Ohh, and this job was almost 6 months in the making. Not due to my self install either. They did not provide all parts at one time, it was piece by piece and I had to call and bug them on many occasions. Once they had my money the customer service and appreciation was gone. Every time I recieved parts I installed immediately so the hold up was not on my end. Horizon, if you give a single care about your business then come see my work and see where you went wrong And do right by your customer! read more

See all

Horizon is a dependable company to hire for home improvement, I hire them to build a screen in patio at my home, they did a wonderful job and I'm pleased of the quality of work they did. I'm recommending them to anyone who need home improvement, they stand by their woFl. read more

Sixteen months and over $5000 later and still a leaky patio cover. I have called the owner 8 times and been to the office once. There is promised response, but never happens. I have heard every excuse for delaying repair from the installer is sick to we are talking to the manufacturer about improperly built panels. This is the sorriest company I have ever dealt with. Shoddy installation, over priced, and NO CUSTOMER SERVICE. I too will be reporting them to the Contractors Board. Do not deal with company. you will regret it. read more

We had a patio enclosed and the workmanship was excellent and the crew amazing. They errected the panels and windows and door in 2 days. Our electrician was the only limiting factor. They had to wait 2 additional days on him before finishing up. This is our second sunroom with Horizon and we recommend them highly. read more

Horizon Improvements, Inc. installed a patio cover approximately 5 years ago. I noticed the cover leaking a few months later when it was raining. Initially I thought it was the gutter so I didn't think much of it. about 12 months later I had someone look at the gutter who told me it was the patio cover that was leaking not the gutter. I contacted Horizon Improvements, Inc. who sent Employee A out to look at it. He told us he needed to get one of their roofers to come out and fix it but it would be a few weeks. After approximately 8 to 12 weeks I called to see what the status was and he said he was still working on it. I waited another 8 or 9 weeks and after we didn't hear from him we contacted the company again and they said Employee A no longer worked there and they would send someone else out. After not hearing from them we tried contacting them several times and each time they said they were still working on getting someone out to look at it. After several months finally Employee B from the company came out and looked. He said he would have someone come out to fix it soon. It was almost two months later before someone finally came out to fix it. He put some kind of silicone sealant on the roof which didn't fix the leak, I called again and after a couple weeks he came back out and tried to fix it but was not able too. He said he would have to get someone with more experience to repair it. After several months of back and forth with Employee B who kept stating he was waiting for his roofer to get out to me, they apologized and said they would elevate the issue. Finally after several weeks they sent another individual out (Employee C ) who said he would be able to fix the leak and would be out in a few days. He never came back. I have contacted him a few times and was told he was working on it. I have not heard from him as of this date. I have been getting the run around now from this company for several years now just to fix the patio cover they put up. I had a roofer come look at it who told me it was put up incorrectly (something about the pitch). The salesman gave me all kinds of guarantees and ensured me they backed their work, however that does not seem to be the case. This is the worst company I have ever delt with. One of the most regrettable purchases I have ever made. read more