I fell and broke my ankle while walking on my college campus last September 2022 and needed surgery…read moreif I ever wanted to walk again. As soon as I arrived to Medical City's ER in Denton I was immediately met with probably the rudest group of staff members I have ever encountered in my entire life. The front desk receptionist (I'd say in her mid 40's to 50's) was extremely rude to me as soon as I walked in. She had an attitude the entire time and acted as if she was mad or annoyed at me for "bothering" her with my injury. The nurse (mid 20's to early 30's with dirty blonde/brown hair) who checked me in/started triage was EVEN RUDER than the front desk lady, which I honestly didn't think was possible. She also acted as if she was annoyed at me coming in and "bothering" her, as if this isn't her job that she went through years of school for and CHOSE to do. I was in severe pain as I had just suffered a very bad break and obviously wasn't able to walk. Before I left the ER, the nurse gave me crutches to use to get around until the day of my surgery the next week. I have never had to use crutches up until then as this was my first time ever breaking a bone. I immediately had trouble using the crutches and lost my balance while trying to walk. The nurse told me to stand up and try to walk with them and then walked away to do something. As soon as I took my first step I immediately lost my balance and fell. The ONLY reason why I didn't fall all the way to the ground was because my boyfriend was able to catch me at the last minute. When this happened the front desk lady turned around and very angrily SCREAMED "YOU NEED TO GET UP AND BE MORE CAREFUL RIGHT NOW!!!". This was pretty much my breaking point with this ER as I OBVIOUSLY was being careful and would not just choose to fall on purpose. It's absolutely ridiculous and unnecessary to SCREAM at a person for not being able to use crutches after just suffering a severe ankle break. The last thing you want to deal when you are at your worst are rude staff members. These 2 women made my experience so miserable that I now refuse to ever go back to Medical City's ER in Denton when it used to be my go to ER for years. If you need to go to an ER I recommend going to a stand alone ER or just any ER other than Medical City's ER in Denton. I have had great experiences with other stand alone ER's located throughout the Denton/Flower Mound area. Despite this, I do want to mention one of the male staff members in particular. He was the X-ray technician (male, probably in his mid 20's to early 30's) and was the best ever. He was so so kind to me and just absolutely wonderful the entire time. He definitely made my shitty experience with the nurse and receptionist a little bit better and just my injury in general.

On some days they are great . But this last trip it was awful. I broke my ankle at work and my boss…read moretook me to the ER. The Dr comes in yanks my sock off my foot sending me into a crying fit, they took X-rays looked at me and said " just a bad Sprain here is some crutches, ace wrap and you can go " called my workers comp people and they send me to another Dr and my ankle was broken in 2 places.

A family member of mine visited this facility during 3rd shift (sometime between 2a-3a) this week…read moreand was treated terribly. They went in and was not greeted properly or taken seriously. The male nurse at the check-in desk made him feel as if he didn't belong there because he didn't "look sick." When my family member got to the back, he was given a breathing treatment and was left in the room over 20 minutes after it completed. He also told the healthcare provider that he hadn't eating in over 10 hours and they still proceeded to give him medication that needed to be taken with food. When he got back home, he was vomiting all over the place. When he got his diagnosis, the male nurse (same person who checked him in) was surprised! He shouldn't have judged a book by it's cover. Just because a person doesn't look well does not mean they don't feel well in their body! Again, he was made to feel as if he just wandered in there off the street. We have wonderful insurance (even if we did not, it shouldn't make a difference b/c healthcare providers should treat each person the same). This family member is a college student in his senior year and needed the help and what does he get? Mistreatment and prejudice! I told him to not visit this place again; at least not on the 3rd shift. The people there obviously didn't want to do their jobs! High reviews? How? I'm very concerned for my family member to get care being so far from home while in college. THIS is why I worry because of people like this! Shame on you, "Total" Care.

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

Really good care & patience - even for difficult patients. Excellent referrals given & skilled…read moremanagement of medications.

It is rare for a provider to take the time to listen, educate, and develop a treatment plan WITH…read morethe patient. Mary is hands-down the best in Denton. I highly recommend her holistic approach to patient care. She truly cares about her patients, their families, and their overall health. Five stars all the way!

Medical Lewisville is a great big hospital, multiple offices around the hospital providing…read moredifferent types of medical treatment and services

WORST HOSPITAL AND STAFF IVE EVER HAD I came in and they…read moreCOMPLETELY IGNORED anything that I had to say did ONE test no blood work NOTHING this terrible nurse was handing out UTIs like candy saying everyone's diagnosis very loudly even after I told them I have NO burning and a pain in my side they completely dismissed it, I'm currently at a different hospital three weeks later still sick with an inflamed kidney yall were wrong I told you it was my damn kidney I hate this hospital I would sue if I could

I just wanna shout Ms Nicole Sherman Out And Tami Barton When I Say They Made Me Feel So…read moreComfortable And Like Family Best Doctors Ever I Was Nervous About Getting And Meeting New Doctor After Kerry Gamble Left But When I Say They Were Awesome And Very Caring Understanding And Loving I Mean It I Highly Recommend Health Services Of North Texas To Everyone Definitely An Amazing Team Every Concerned They Handled It They Go Above And Beyond Quickly Thank You Ladies Love Always, Tamara Broomfield

This place is horrible! Every time I come here they seem VERY unorganized and I have to wait…read moreFOREVER! This place will cause you more stress than anything. DO NOT COME HERE! If there was a zero star option I would pick that one! Update: It is Monday, May 8th. I Got here at 7:40 to do some blood work and pick up a prescription. Blood work went sort of quickly but I had to wait on my prescription because they could not located it. However, my doctor called me on Friday and told me it was ready to pick up. This place still seems extremely unorganized.

Don't go to Dr Dauphinée! Just don't. He took xrays many times, racking up the charges, but I…read morenever got the results. He is terrible at explaining things. He lied to me about my nail fungus and refused me further laser treatments, costing me 600 dollars and I still have nail fungus. I got a second opinion who said it usually takes 4 treatments and he still refused. 15 mins of a techs time and 50 cents worth of electricity and refused me. When I complained, I had no evidence because he hadnt put any notes about it in my chart. He never uploaded any of my results to the portal, either. Also, he once acted like a fancy bartender, squirting the local anesthetic from a distance missing the target completely, then gave me a plantar fasciatis shot with full pain. If you go to this office, make sure you see Dr. Hussain (he's fine) but stay away from Dauphinée!​

Dr. Daughinee was very good, but the ball was dropped between his office and the referring doctor's…read moreoffice, resulting in a bill that should've been covered by insurance. When I called for the second time, trying to resolve it, the woman who handles billing and her office manager were both extremely unprofessional, angry, combative, and rude. The office manager actually wanted to tell me her personal stories about how hard it is to deal with her own insurance. Really? Now it has escalated when it could've easily been resolved. These two women are miserably poor at their jobs and hurt the practice of a good doctor.

Excellent and prompt care in a medically professional manner. Highly Recommended for unexpected…read moremedical needs.

Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

Twice in 3 months I have been here. Horrible schedule keeping. Both times over 2hrs to see someone…read more Not very cost efficient. I will let my people know this place costs us more than just sending them to a place who actually keeps appointments. All said and done, this will cost us 3-5 hours vs 1.5-3 hours. Time is money. If I calculate how much I make per year for the companies people i work for, I think it's fair to say it would be a huge loss. This is not PTO or personal time, so this time is not only not generating revenue, it's cost revenue. Quality is not up to par. A hearing test where I hear everything outside the testing parameter is not good. Makes our people and families unsafe.

I went to this urgent care for a sharp pain in my right shoulder. They immediately got me in and on…read moresome pain medicine! Very quick, very easy process! I will definitely be back anytime I need a doctor. Thank you for the amazing service!!!

This place was recommended to me by a trusted source while I was extremely ill, so I went to seek…read morecare. I had numerous symptoms (high fever, enflamed lymph nodes, sore muscles, slight ear muffling, dehydration, etc) and Ryan the PA who saw me did not run any tests, but just looked in my ear, said I had an ear infection, and prescribed me amoxicillin. I didn't have any ear pain and it didn't explain my other symptoms, but I'm not a doctor so I trusted his expert opinion. I began taking my antibiotic same day, but two days passed and I saw zero improvement and my symptoms actually got worse. I decided I needed to return to urgent care since I was clearly misdiagnosed at my first visit. At the second visit, I told Megan the NP (she's great) my symptoms and she looked in my throat and immediately knew it was mono. She ran tests to confirm and I did indeed have mono. She switched my antibiotic -- which turns out I didn't need, but she did not want to stop mid-antibiotic treatment so I wouldn't build resistance -- because she said taking amoxicillin when I have mono could cause a rash. I had already taken amoxicillin for those two days between my two visits, and switched to the new antibiotic. A week later, I developed a full body rash that lasted for 14 days, all due to an antibiotic that I did not need because of a MISDIAGNOSIS at my first visit. I never had an ear infection, did not need amoxicillin, but because of a careless PA and a misdiagnosis, I took the antibiotic i didn't need and had to pay for a useless visit and physically suffer through a full body rash caused by the amoxicillin taken while infected with mono. Now rapid med is taking ZERO accountability, and will not refund me for my first visit because they said the care I received at my first visit was "appropriate". I didn't realize they consider misdiagnoses and prescribing medicine that then causes unnecessary suffering appropriate care, or else I never would have gone here in the first place. They are careless and lack accountability, and just want to get you in and out of the door, regardless of whether they actually treat your illness or not. $450 later after two visits wasted due to a misdiagnosis the first time around.

Appointments are followed, no waiting. Anton took time and explained everything. Second time we…read morehave used community Med, both have been excellent.

First time here today. Jen, front desk, was absolutely fabulous. She helped me over the phone and…read morewhen I got there. Anton Applequist has been a favorite of mine for many years. He always knows what he is doing and treated me on many occasions at his previous work location. After stage 4 cancer, I became sick on my daughter's wedding day. I thought I was not going to make the wedding. I was treated by Jon and another doctor for over four hours and was able to attend the wedding and lasted the whole day. Today was an easy in and out. I like waiting in the car because I am immuno compromised. I was in and out in no time. Thank you!!!