Bob W. - Plano, Texas The doctors (Cardiologists) here at…read moreBaylor in Plano, Texas are excellent....all 5 Star in my book. I do have a problem with the 7 story Parking Garage. The lighting in this 7 Story Parking Garage is very poor...so I reported it to the Baylor Police Force as well as to The City of Plano's Inspection Department. The City of Plano told me that the Hospital Garage Lighting is in violation of the City's "Lighting Codes"...and they have 30 days to ensure ALL lights are functioning. It's dangerous to walk through that garage & even drive through it. 4 months ago, I tripped over a concrete curb stop that IMO shouldn't have been there...luckily caught myself with both hands (as I have a Pacemaker & an Aortic Aneurysm I need to protect). Now, 4 months later both of my hands and my arms are still a bit sore. At age 76, falls can be very life threatening. I also informed OSHA that IMO, this 7 Story Parking Garage is not safe.... due to the poor lighting situation and the inappropriate placed "curb stops" in this garage. There must be thousands of patients who use this 7 Story Parking Garage every week....it MUST be safe for ALL patients an visitors! Also, IMO, both ER's are very understaffed and overwhelmed...3 to 5 hours to get in and out. Otherwise, I feel this Baylor Scott & White Hospital really is a 5 Star Hospital....I do highly recommend it to everyone! NOTE: I am in Plano, Texas...NOT San Francisco, California.

Let me start by saying that I have used doctors in this system for over 30 years. (I miss Dr…read more Hoss.) The doctors, nurses and medical staff working for Baylor are always great. However, BSW is now adding an extra $300 "Hospital Facility Fee" to every doctor visit, even when it is not in a hospital building, setting, or procedure. My last doctor visit to an internist, not at the hospital, was $300 to see the doctor, $150 for blood tests done in the office, and a $300 Hospital Fee. $750 for a single office visit. I have to find new providers for everything, because that's just obscene and they should be ashamed. Baylor is "nonprofit" in the same way the Epstein Class are "taxpayers". (Their CEO made 10 million dollars last year, and nobody on the board was paid less than a million. Jesus would be so proud.)

Jenny Bair is an extraordinary woman!…read more I highly recommend Jenny at Living Well Dallas for all of your Organizing and Life Coaching needs! With over 20 years experience, Jenny can help you organize your home, office, and any aspect of your life! Her life coaching skills can benefit you during the organizing process or just "one on one" talking with her face to face in her office or even over the phone if that is more convenient for you. She is always willing to work with your schedule and is accommodating to her clients in some many ways! Don't wait, call her today and start working towards a better future for you and your family!!!!

I've met with Dr. Rice, and he really has tried to help unpack what was going on with my health. He…read morechecks very thorough Labs and he really listens to your health concerns. The dietitian also was helpful here.

From Crystal at the front desk to the Anissa in triage to Dr. Evelyn Imah, everyone was so nice and…read morequick. I had a bladder infection so I wasn't in a good mood either!

A very sad excuse for medical care. Despite the signage out front, this isn't a Baylor Scott &…read moreWhite facility. They are a partner with BS&W, so they don't communicate or cooperate with other BS&W facilities. The are BS&W in name only. My advice is to seek care elsewhere -anywhere.

My dad was transported to MCP on June 19th after a fall in the nursing home. The staff here were…read morewonderful. Kaitlyn my dad's ICU nurse was phenomenal. Anna my father's second nurse was also wonderful. The doctors, nurses, therapists and everyone I spoke to were super friendly and helpful. When I had to leave my dad I felt that he was in safe hands and would be well taken care of. My problem didn't arise until I tried to get my dad's caseworker Natali to help me send my dad to another facility because I was worried about my father's safety at the facility he came from. She absolutely would NOT help me get my father to a facility that I felt he was going to be safer at. She informed me it did not matter that I was his POA and his only point of contact. I had transportation lined up and the facility was waiting to take my father but Natali thought she knew better than I did what my father needed. I even sent her the Texas law number stating a concerned family member can remove a loved one from an usafe facility but she refused to acknowledge anything I was saying. So, while I say if your loved one ends up in ICU know they'll be in safe hands. But if you end up with Natali as a caseworker and you're tyring to protect a loved one, I would suggest having an attorney on hand and every legal document you can find because she simply will NOT help you protect your loved ones.

Go Any Where But Here. They USED to be so good that's why I…read morechose them last month and today when told to go to the ER by my doctor. Never again. On both visits I have been in the er unit over 12 hours without getting a room. This time it has been multiple hours since anyone has even come in to talk to me or update me on anything. It is now well past breakfast time and no offer of anything to eat has even been offered. I am shaking and diabetic but apparently they could care less. I had some crackers in my bag but they haven't helped much at all. I have a huge headache and nobody is telling others to at least keep the music on their phones down. This is just ridiculous. They are just shuffling us some chair to chair. Want to feel like no staff member or Doctor gives a crap then go ahead and go to Medical City Plano. I will go out of my way to tell others to Never go to Medical City Plano if they are looking for even half decent care. 13 Hrs in here, Super shaky and need food.

The lady at the front desk was so rude!! After dealing with her, I didn't have high hopes for the…read morevisit.  But, the doctor I saw was amazing and had a good bedside manner. After figuring out the check in process, I only had to wait another 15 minutes or so. It wasn't long; especially considering I didn't make an appointment in advance.

If you want to not only waste your time and money but have to make an extra trip to get them to…read moresend the Rx to the right pharmacy, this is where you want to go. I'm ill enough to go to urgent care on a Sunday, registered online. The MA asked me all the same questions I already registered including verifying the pharmacy. I told her that was not the right one that I entered the right one I registration. $230 for a 40 minute wait and a 3-minute evaluation by a PA only to have my Rx sent to the wrong pharmacy. Waited on hold for 25 minutes before having to drive back up there where the MA proceeded to argue with me about which pharmacy I entered, then found the right one, and said it will be sent to the right pharmacy later today. No thanks. I'll wait until it's done before I leave so I don't have to drive back up here. COMPLETE waste of time and money. I should have just waited another 18 hours to see a competent medical staff.

Today was move in date. My mom will be 99 next month. She was pleased with her hair appointment…read moretoday. Everyone was so friendly and helpful. Mom is on a puree diet. She loved that the food tasted good. Thanks Chef Andy!

The office staff and doctor are amazing. They Do not rush…read moreyour appointment. Listens to your concerns and properly, promptly address. I was referred to the office by my rheumatologist. Wonderful results.

I want to give a special shout-out to Kathy Hernandez at Medical City Dallas. Our baby was admitted…read morefor 3 days, and overall our experience was amazing. But Kathy truly made it exceptional. She was there during the day shift, so we got to spend more time with her, and she went above and beyond in every way. Her kindness, attention to detail, and genuine care for our little one gave us so much peace of mind. If being a 'nerd' means being incredibly knowledgeable, thorough, and passionate about what she does--then Kathy is the best kind of nerd. Thank you, Kathy, for making a difficult time so much brighter. You're a gem!

This wasn't my first nor sec time here and each time it doesn't get better. The staff move slow…read morewith no sense of urgency. Each time I come they say nun is wrong but the last time I came they said nothing was wrong with me but I ended up having to have surgery at a whole Nother hospital because I wanted a second opinion on my problem, that I felt wasn't being seen.

Dr. Perijoc is the absolute best, to the point that we didn't hesitate to stay with her practice…read morewhen she went to a concierge practice. If you are wanting someone who sees you within 5 minutes of walking in the door, spends 5 minutes with you and writes you a prescription, you may not be a good fit for this practice. Dr. Perijoc spends time with you, asks a lot of questions and runs tests to determine what going on with you. She writes prescriptions when needed, but she also addresses prevention and suggests supplements to keep you from needing prescriptions. Her knowledge is extensive and she works hard to ensure that you are not put into a box as many providers are forced to do when they have to see so many patients per day to be able to actually make a living. But if you are looking for a quality provider, she is the best we have ever seen. She is careful with your health and works to not over or under treat any condition. I am glad we finally slowed down enough to put our health and that of our kids first. We all see her and all are healthier for it!

The doctor does not do what they say in ordering bloodwork. For me they ordered more than what I…read moreexpected and asked for a specific price on and then sent me an huge bill. Have not been back.

Travelled 800 miles for a procedure at this facility, having been in medical field for many years…read moreand around many hospitals for different procedures.. hands down the very best experience, from check in to surgery everyone was truly what healthcare professionals should be... not to mention the anesthesiologist was the best! I'll be seeing them again in a few weeks!

The facility is very nice as is the staff, that's where it ends. I had two injections in my lower…read moreback approximately 2 months apart. I paid ~$750 each time and met my deductible. After getting the first injection, I never received a bill for anything else. Fast forward 9 months after my second injection and I received a bill for ~$2,200! Same injection, same exact procedure yet I was billed for the 2nd procedure and not the 1st. Mind you, both times I paid my $750, I was assured I didn't owe anything else. After looking over the "itemized" charges for the 2nd bill (still waiting on the first) I saw they charged insurance $40,000 for the "operating room"! That's not a misprint, 40K for what was literally a 2 minute procedure which is also documented since they send a text to your designated driver when the procedure starts and when it's over. Emminent is a physician owned hospital so be careful, they are unethical and not trustworthy. I wouldn't care if I could barely walk and they were the last hospital on earth, I wouldn't give them another dime. There are multiple people I have recently recommended this hospital to for similar problems as mine but after receiving this bill I'll be sure to tell them to steer clear and use another physician and/or "surgery" center. Proceed at your own risk.

What are we ever gonna do about taking care of our family and friends in need of long-term care?…read more It's so hard to find good care that you can get excited about. Why? Because this is a difficult business and its expensive. However,that should be no excuse for a country like ours. I was here today to visit a friend. The Hillcrest of North Dallas, as a significant number of other facilities, struggles to provide more than the minimum expected safety and daily nourishment. I can only urge them to push on and try to continually improve and do better.

There is no landline phone in my sister's room. I have several messages and rarely get a response.t…read moreThe attendance are helpful. There is not a non smoking sign within 25 in entrance door. Jayne