When you're driving a company vehicle that is clearly marked with your business and phone number, you should probably drive reasonably and professionally in a manner that represents your company. Southbound on interstate 15 driving through Murrieta, your truck with license plate 56425S2 was cutting vehicles off and not utilizing their turn signal in between dangerous lane changes while driving at speeds in excess of 85 mph. I have photos and a video to prove it. If their employees and their expectations are any caliber of their lack of professionalism and safety for the community and its residence, I would highly suggest avoiding this company. read more

Horizon Window Care - Window Washing Near Me - Murrieta, California

THE WORST! RUN AWAY FROM THIS COMPANY! POOR CUSTOMER SERVICE. BAD PEOPLE WHO DON'T KNOW WHAT THEY ARE DOING! TOTAL RIP OFF! We were preparing our home for sale and needed to replace just one small dual pane glass of an old Milgard window. We provided Horizon Home Heroes aka Horizon Window Care, with the Milgard "line numbers" so that they could get the correct size, silver metal spacer, Low E glass and appropriate breather tube to match all the other windows in our great room. Instead, these idiots took away our original glass and installed glass that had a breathing tube dangling from a corner of the glass, instead of having the small capillary tube being embedded through the top side. This is a requirement to prevent the glass from breaking if the air pressure inside the dual pane glass is not in equilibrium with the pressure inside the exterior of the glass. So the dangling breathing tube was not only a hazard, but was an unsightly mess. To make matters even worst, the worker, Tony Rodriguez, who claimed he had been replacing glass for over 15 years with this company, left pieces of adhesive foam insulation dangling from the other corner of the window glass. This type of symmetry is almost laughable, except when we pointed out the problem with the window glass AND the the poor installation, Tony Rodriguez refused to do anything to correct the foam insulation problem the he created. This horror show of a company got much worse after over 20 phone calls to the the manager named "Veronica" refused to send anyone back to fix the problem caused by the installer and attempted first, to blame the manufacturer of the replacement glass for the dangling breathing tube, and then "swore" that the tube was supposed to be visible and dangling instead of being inserted from the outside of the dual pane to the inside if the sandwiched glass. But the story doesn't end there. Since Horizon, through their manager "Veronica" refused to do anything, we asked for our old window glass back so that we could change the glass back to the original. "Veronica" first agreed to do so, and the after further phone calls, inexplicably refused to return our original glass. Unless you actually like entering litigation with these bozos: Manager VERONICA, installer TONY RODRIGUEZ, and HORIZON WINDOW CARE aka what could be the last HORIZON HOME HEROES, do not hire these people to do anything to your windows or anything for your house. Oh, and if you do change any windows or replace fogged glass, never pay with cash. Only pay with a credit card so you can protect yourself. read more

Horizon Window Care - Worker installer - Window Washing Near Me - Murrieta, California

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We just experienced our first heavy rain since the installation of our new Crystal windows by Horizon Window Care. We should have replaced the 40+ year old windows sometime ago. The house is warmer with double panes, transmits less UV light and much of the outside noise is gone. If you are in the market for a professional company to install retro-fit windows you need to get a quote from Horizon Window Care. We installed 2 sliding doors and 6 windows at a fraction of the cost of the company that floods your mailbox with ads. The installation team of Tony, Forest, Drew and David were on time, knowledgeable and kept the jobsite clean. During the installation they informed me of any issues they encountered and even finished ahead of schedule. I highly recommend Horizon Window Care if you are considering replacement windows. I understand that they also fix problem windows that were installed by other contractors. They are located in Murrieta but work throughout southern California. read more

I was so impressed by the company. The staff was excellent, informative and throughly professional You won't be disappointed read more

Amazing work and team. I had a few windows that had broken balancers. After calling a few places and hearing no, I got a quote for new windows. After a few expensive quotes I decided to call Horizon. The team came out took the balancers and a week later my windows were back working at 90-95% less than the new windows which would have required frames that don't match my other windows. The installer was nice, quick and informative. I plan to use them for other projects. I highly recommend them. A read more

I would like share my experience Horizon window care. I've used them twice and they've been spot on with their quality of materials and services. When ordering they get right on it and come thru without delay A+ read more

We had a master bedroom window replaced by Horizon Window Care. The team of Tony, Forrest and Drew were excellent. They arrived punctually, were friendly, and got to work straightaway. They communicated what they were doing and advised on follow up actions from their side and ours. I can heartily recommend their services. read more

Absolutely horrible! Their website says free estimates once the measurements were taken at my house they asked for 75 dollars that would be deducted off the bill at the end. I agreed even though it said free estimates. Once the contract was agreed to they then send you an invoice for half of the total payment in my case it was a total of 2000 $ so they wanted to 1000$ to start the order. This is against the law for contractors may only request 10% of total bill to start the order . They are fraud and will be following up with law enforcement for filling a police report at to get my 75$ back to me . Please be aware of them! Attached is the California law for construction deposits . file:///var/mobile/Library/SMS/Attachments/fd/13/5EB9FBE7-BD88-474B-83C7-C5806DF06280/IMG_8299.heic read more

Customer service is great. Folks re very friendly and prices are somewhat reasonable. The only reason I'm giving them 3 star instead of 5 is because they had to come out to my house 5 times. Yes 5 times are they weren't successful as measuring the glass size of my window. I can understand making a mistake once and maybe twice but 5 times. I recommend that management provide training to their employees on how to do class measurement. read more

Great service! Technician (Forest) has been out twice to replace sliding window wheel assemblies on multiple windows. Both times he called and let me know ETA. Great company to work with. Thanks again, Forest! Don McCormick read more

I made two calls one for a quote and one to pay! Drew came out first to measure the broken window and then Tony and Drew came back a couple weeks later (I had no rush since the window wasn't completely broken) and replaced it in less than an hour. Horizon sent texts with the technicians pictures so I I knew who was coming and made sure they kept me informed on the process. Great team and easy to work with. read more

I had Horizon come out for an estimate and eventual installation of a new sliding door in our living room. When I called, I was told it would be two weeks before someone could come to assess for an estimate. The estimate process was fairly standard, Scott came out, provided documentation on the types of products they use and helped get installation scheduled after we decided to pull the trigger. Another team came for a final measurement a few weeks later. Things went downhill from there. We initially had a 4/24 installation date booked and on the morning of, AFTER the provided installation window had already started, I received a call that they would need to reschedule. Not only did they call after the beginning of the installation window, they only had availability a week and a half later to come out. I understand last minute issues can happen, but this was really unprofessional and it didn't really feel like anyone cared. Installation day finally did come and Forest called 30 minutes ahead of arrival as promised and showed up as planned. The installation took about six hours and on the surface things looked okay after the job was done but then after taking a closer look after the team left, there were a lot of problems with this installation. We ordered a non-standard door handle (an additional $200), which was not installed on the door and they did not bring it with them. The team also left a two inch gap in the floor between the floor boards and the door frame and didn't mention it before, during or after install. Lastly, I guess the team started and forgot to close the gap between the bottom of door frame and the foundation as it was half cemented but not finished, so there was a one inch open gap into my home left there. After looking even closer at the install, there were gaps and holes in the calking around the frame, so there was no way this was weatherproofed correctly. Lastly, the door and frame were not cleaned after install. There was sticker residue, dirt and chunks of wood in the door track and on the window and frame. A really sloppy and unacceptable job. I called the office to have someone come back out to address these issues and was told I would get a call back after the weekend (this was a Thursday). Again, no urgency to correct these issues. A positive to note is that when Tony was sent out to fix the noted issues, he did a great job and was very pleasant to work with (this was the second time Tony came out and did a great job). Tony fixed all the noted issues and left the site in a clean and completed state. Thank you Tony for taking care of everything! I cannot in good faith recommend this company after assessing the project from start to finish. read more

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I hired Horizon to install 25 dual pane glass units that were provided by a Milgard Warranty in October-2021. They charged me $2,000 to install the glass which I thought was reasonable. They installed 24 of the glass and sid they would return to finish the last window due to not having the glass on the day of install. I paid the entire $2,000 trusting they would return and install the last piece of glass. They never returned and finished the job. I should have know better than to give them the entire amount but the installer seemed to be an honest person and would do what they promised. read more

I've known Chad for almost 30 years. You couldn't ask for a more honest man. I am confident that anyone will notice his integrity and character right away in the way HHH is operated. read more

The BEST!!! Everyone I spoke to was knowledgeable about what I needed done. They are friendly and their service was top-notch by everyone involved! They did the job quick and fast and it looks perfect. Also called around for pricing and they were the best price for the job. read more

Great customer service. Repair of French window door glass turned out flawless. Left our home clean and neat. Forest is the best, his assistant was very good as well. read more

wow I am so thankful for this companY....techs Forest and Drew Sanchez took care of my window issue in less than 5 mins. Please call this company if you are in need and you will not regret it! Thanks again Forest and Drew! read more

Just can't say enough about Tony and his great service!! He is knowledgeable, fair, and efficient, always bringing a friendly helper along to assure that it's a smooth operation. I'm very happy they are willing to come down to central San Diego. The folks on the phone are always pleasant and helpful. I'm definitely sold on HHH! read more

Window was broken from home demo & Horizen fixed it... Tony was nice & worked quickly & efficiently. Thanks

New window installation for my entire little home! Everyone was so responsive, on time, professional, cleaned up everything, offered to help me moving things back, etc. If I could give a 10* review I would! Definitely will highly recommend to anyone I know needing Home Service! read more

Needed several replacement windows. They were prompt, friendly, and even cleaned up after themselves. Highly recommended

It took more than five separate visits, but these guys didn't quit until they fixed my windows! Seven broken windows that were 23 years old and they managed to fix them all. Considering how much time / work / gas money they spent, they were very reasonably priced. Heavens they were reasonably priced even if it had only been one visit. They were respectful of my no shoes in the house rule (and didn't make me feel bad, some vendors make me feel bad about it). Just can't say enough good about this group! read more

They were prompt, knowledgeable, efficient, and fair. They laid out the options for me to decide what I wanted to go with. Good communication and easy to get a hold of the office. I recommend them! read more

I can't say enough positive things about this company. You get a live person on the phone when you call. They schedule an appointment to come and measure ( had a broken 6foot window). The technician shows up as promised. Soon after they call with a price. Within 2 weeks I get a call to schedule an install. Drew, the installer was on time. He was very professional and went right to work. Within 1 hour the new window was installed and Drew was on his way to his next call. Everyone I dealt with at this company was exceptional. They are beyond a 5 star company read more

Our quote included a time frame of when to start and finish so that we could move into our house that we purchased. We are extremely pleased with the job they did. We had our entire inside of our house painted and it looks great. read more

We had wallpaper removed, new texture added to the wall, new paint on all 4 walls and baseboards as well as the installation of a new vanity, mirror and hardware. Chad and Scott were so involved throughout the whole process. They stopped by numerous times to make sure things were getting done correctly and promptly. Their great at communication as well which is very important to my husband and I. I highly recommend them. We couldn't be happier with our new bathroom. read more

Horizon Window Care - After - Window Washing Near Me - Murrieta, California

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Tony and his team did a stellar and timely job with our fairly large window cleaning/servicing. They were knowledgeable about their work and exhibited a friendly and professional demeanor. Pricing was reasonable and competitive, I would definitely use their services again and would reccomend! read more

Tony is always great to work with. He does a great job with our Windows and screens. Importantly he is dependable and is a man of integrity. I would highly recommend you give him a try. read more

Our gardener accidentally broke a panel of our sliding glass door. Thankfully the tempered glass shattered but stayed in place. Horizon Glass came out and accessed it, ordered the new glass & installed it. So easy for us, and such nice people. We highly recommend them! read more

Broken dual paned Milgard window replaced quickly and professionally. Cranked up now good as new

Tony did a great job of cleaning all of my windows, tracks, and screens. He was thorough and professional. He also replaced two broken screens for me and they look durable and sturdy. I will hire Tony from Home Heroes again. read more

Product prices as estimated. Product received as described. Installation as scheduled on time. Thanks!

We had our slider replaced. It was done in a timely manner and with every detail finished nicely. Definitely will be using them again for future projects! read more

We needed two windows to be repaired so they would open and close. I gave them a call and from start to finish they were reliable, friendly and had the best bid on the repair. They were in fact half the price of one of their competitors! Very happy with this company and we will use them again! read more

I had Horizon Home Heroes come out to my home to correct an improperly installed window. They were able to chip away stucco and reinstall same window. Scott was great in getting everything scheduled for the job. Brandon was the installer who did the work. He was very careful chipping out window and reinstalling it. Everything turned out great! Very impressed with this company. They always get back to you when you call them, they have great communication with their customers. Will definitely be using them for other projects in the future. read more

Had several windows that weren't opening very well so Tony came out and assessed the problem and ordered parts. He completed the repairs in a timely manner a few weeks later. Windows work great! read more

I really enjoyed working with Horizon Services. They were very organized and professional. Our exterior paint job is crisp and very beautiful! So pleased!!! read more

Great service & great quality for a reasonable price /had two broken windows and hesitated to call someone because I was under the assumption that I would have to repair the entire window luckily for me horizon was able to just do the glass repair and I was very affordable read more

They did a great job on the windows; however, I paid extra for additional services and was let down. I paid additionally for window sill, track, and shutter cleaning, and upon inspection, I found they were not entirely clean. Water spots were still found on a bathroom shutter, most tracks we're not cleaned at all, and a dirt was left in the corners of the sills. I vacuumed it right up, but I paid for them to do it. So if you want squeaky clean windows, they do great. I would not pay for additional costly services. read more

Got a coupon on dealapoolza & Tony & his team did a fantastic job!! Well-recommended & my windows are still sparkling!! We will definitely use his services again!! read more