the nurses are excellent. very caring...amazing people who actually care. the 24/7 care support line...yeah, not so much. I have called numerous times, and I have only gotten transferred t a live "triage nurse" I think one time. my husband was laying on the floor and we had to wait 1-2 hours for someone to come help pick him up. I would NOT recommend HOH mainly because of their oversold/under delivered "24/7" care. I didnt know that after hours HOH hires a huge company to take the after hours care. I had to call tonight, because I think this may be the last night I have with my husband and best friend...I got some nurse who obviously wasnt trained in grief counseling...but whatever, oh well...they just dont seem to care. like I said though, the nurses who come out are just fucking awesome and they do care. read more

Love this place. Very supportive and warm atmosphere. The Ida Emmerson house has lovely rooms, a big fireplace and handmade afghans.

To: the "Hospice Care Team"... Molly,RN...Robert,HHA...Valerie,MSW...Erika,HHA...Rebecca,RN...&..."da"kid....(Kara,HHA) Your brought positive atmosphere...joy...and... so much needed confidence..... every visit. Without your support and consistency this journey would possibly been a forever nightmare. This group made a difference. You wonderful people have influenced my future and I'll be stronger because it. Thanks so much read more

My grandfather was transported to the Hospice House towards the end of his very long battle with Alzheimer's. The facility itself was very clean, and staff performed a thorough screening upon my entry, as we are still in the midst of the covid-19 pandemic. Allowing only two visitors at a time, I was able to sit with my grandma in their room. Her room in the hospice house had a medical bed, a reclining chair beside it, a few other chairs, and a blow-up air mattress on a platform for my grandmother to sleep on so that she could stay beside my grandfather. The room had a nightstand with a small lamp, a private bathroom, and an armoire for my grandma to place her belongings in. Much like a hospital, a dry erase board on the wall listed the date and who the nurses were. A large tv was mounted on the wall, and two big beautiful French doors opened up his room to a lovely garden/outdoors area. The view from the room and the peaceful backyard really made the environment beautiful. There was an outdoor smoking shelter, a zen labyrinth, a few gazebos, and various walking paths. A foyer in the building provides coffee, tea, and/or water. If I was going to critique the facility, I would recommend that they had some other non-perishable food items available, as my grandmother had to leave the facility or have someone bring her food any time she needed a meal. There was also no refrigerator or microwave in the facility, so no way to keep food fresh if you bring something in. I'm sure there's a reason for that. As far as staff, I will say that with any medical facility, there will be variations in the level of care and bedside manner you receive based on the individual employees. While I was at the facility, one of the CNA's who came in to check on my grandpa was very respectful. He had been unconscious for days, yet anytime she needed to clean or change him, she asked respectfully if we wanted the shades on the doors to be drawn. Staff was also careful to medicate him before he needed to be moved or cleaned, to limit his discomfort. I frequently checked on my grandmother and she said that "they really know how to spoil a person" referring to the kindness she received while there. She had a wonderful experience with the chaplain and social worker as well. Though visitors were limited to two, when my parents arrived, they walked the back path and we opened the French doors to the room and sat outside having lunch together, still able to see grandpa and hear him breathing. We would take turns with two of us occupying the back porch area to limit how many people were in the room. I want to mention a special night shift person named Matt. One of the first nights when they had to move and change my grandfather, he made a lot of noise and seemed to be very uncomfortable. Grandma sat down and began to cry. She told me that Matt noticed this, and knelt down beside her, and lovingly distracted her by explaining what was going on. While you may be brought to the Hospice House by unfortunate events, the facility is beautiful, and provides families a peaceful and comfortable space to spend final days with a loved one. read more

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