DO NOT go to him. He hit my dog in the head with his fist right in front of me because she pulled…read moreher paw away from him while he was doing her nails. His response was, that's what you do to big dogs to teach them who's boss. I wished I would've called the cops on him

ABSOLUTE NEGLIGENCE !!! Second time i brought my fur baby…read morehere and second time i am not happy with the service i dont even know why i gave it a second chance. My cat is the most calm cat you could imagine he is so sweet and friendly with everyone and both times ive gotten him back from his "paws up" grooming that he's been extremely skidding and timid of everything around him. They cut my cats whiskers which is known world wide as a BIG NO. As if the service isn't pricey enough i cannot believe they treat animals as if they are toys. When i called to ask why his whiskers were cut i was given the pathetic excuse that it was an "accident". How do you even get a job in a his position to take care of people's babies if you aren't going to do it properly or treat them like your own. My cat is scarred from this experience and i will NOT be returning to this negligent grooming spot and i wouldn't recommended it to anyone who cares about the well being of their pets , especially if you don't want their behavior to DRASTICALLY change in the few hours from when you drop them off to pick them up.

I've been taking my mini Aussie Piper to Wags for grooming for a couple of years now. The results…read moreare always outstanding. More importantly Piper loves going to Wags and is so happy to be there.

I've gone back and fourth on if I should write a review... over all I'm disappointed. This place is…read moreexpensive, but it's close and they seem friendly, so if the cut was good, I'd deal. I booked an appointment to take my first dog in, explained what I wanted and they said "no problem, we'll ask you again upon drop off ". When taking him to his appointment I reiterated what I wanted. My husband had to pick him up, it didn't occur to me to make sure he knew to double check the cut was right. When they got home, I realized they only took 1/2 inch off instead of taking him down to a 1/2 inch, so his hair was way too long. I called about a week later (confirmed it was too long to, was trying to just live with it). I mentioned it when making an appointment for another dog hoping that giving them more business but letting them know the mix up would encourage them to fix it. He's itty bitty so an extra inch+ makes a huge difference, and he's missing teeth so he's a messy eater. I also mentioned it when taking dog #2 in... nothing. No offer to fix it, no discount, out $150 before the tip on two yorkies. Pretty disappointed, had they offered to correct the link, we'd keep going, because both boys came back happy, I just won't pay 20% over what we had been at the vet and gamble having to do it so soon again.

This is a rip off! I told them the dog needed to be brushed out to get to the matted undercoat. All…read morethey did was power wash him and trimmed his nails. He still had matted hair when I got him home. $50 wasted. The lady didn't listen to me.

I am soooo glad I found this place ! My pit bull Taz is a bit of a handful & they handled him like…read moreit was nothing . They were so sweet the whole time (even when he got crazy) . I can't tell you how much i appreciate it . We kept getting turned down & told he needed sedation & they stepped up & cut his nails sedation free & even after the trim he was only wanting to kiss & play with them . They're amazing & can't wait to become regulars !

The groomer did not know I had an appointment and acted rather put out. When I picked up my dog,…read moreshe tried to charge me $10 more than I was quoted and started to argue with me, but then out a lid on it. The grooming was okay, nails were nice and short, but my dog has itched so much since I picked him up.

Great service and easy to schedule. I chose this location because of convenience and availability…read morequickly

Bought my first Bouvier here 36 years ago. Dr. Keith Taylor was the most caring and competent…read moreDoctor. Now on my forth Bouvier and although Dr. Taylor has retired I remain a loyal customer. The new staff and Doctors are a example of Dr. Taylors care. He did not just turn over his practice he made sure the future of ROCKWALL COUNTY VETERINARY CLINIC would keep the level of care he had built. I have only good things to say about all the staff and the Doctors who have attended to my Bouvier's. Recently I lost number 3 due to cancer. The care and compassion of everyone there was heart warming and so appreciated. Now on Bouvier number 4 and will only bring him here for the very best of care. Tp all at ROCKWALL COUNTY VETERINARY CLINIC THANK YOU . Doug Chambers

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

Our fur babies first professional grooming and they both look great. Great groomers! It's easy to…read moreset an appointment through their app "Time to Pet". Front desk was accommodating and helpful. Easy to check in and out. Their front desk and waiting room is spacious and great ambience.

Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.

I was a regular customer (2 years) until they almost blinded my dog! This was in December of 2023…read more I dropped off my dog for her regular groom. I told the groomer that my pup had a cyst removed 14 days ago just over her eye (the vet cleared Marley to get groomed and said it had healed " beautifully") and to "please avoid that area". The groomer did the opposite... i picked up and my poor dog couldn't open her eye. I spoke to the manager and she said that "they must have gotten some soap in her eyes". I was told by the "manager" that an and all vet bills would be covered. After an emergency vet visit and $700 later. My dog had an ulcer Over 3/4 of cornea and the vet said there was "substantial amount of soap in her eye". I call the owner either Tim or Tom and he refused to reimburse me for my vet bills and completely dodged all my Follow up calls. Shitty customer service!! if you value the health of your dog, do not take them here!!

My dog is always happy to see these groomers. They take their time to make sure he is clean and…read morecute.