So before I started going here I almost decided not to try it because of the bad reviews. Now that I've been a loyal customer for a few months I have a pretty solid opinion of the place and I have no idea where all these bad reviews came from! The lounge itself is gorgeous, it's super original and cute! They even have complementary drinks and snacks out for customers! Their waiting area is comfortable and the atmosphere is light and fun. Thought it's always better to make an appointment they are very accommodating (they took me as a walk in when I needed an entire acrylic set done). I've never been turned away for not having an appointment. The best part is their work. They do absolutely amazing things. Every trend or design you've seen on Pinterest they have down pat. They have a ton of chrome powders, paint colors, charms, and crystals to up your nail game. They also have some amazing freehand artists, I had my nails hand painted with ouija board symbols for Halloween and the work was gorgeous! I've never been treated as anything less than a valued customer there, the staff is so friendly and skilled, especially the two male technicians. In my experience they are also more affordable than a lot of places (I got my nails done while on vacation once and was charged double what I pay at Hot Tips and they didn't even use the right colors). I have taken family members and friends here and they all adore this place as well. I would recommend it to anyone who like a change of pace from the usual salon experience and anyone who likes trendy or intricate nail designs. read more

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I hate giving bad reviews but this place needs a health inspection from the state. It was so unhygienic. I should've just walked out when I got there but I didn't. The technician had me put my hands in a dirty bowl with cold water and soap. The bowl was disgusting. They also don't sanitize their tools. She used a nail clipper, cuticle clipper and nail file that had been laying around. She didn't even sanitize it before she used it on me. The nail file was clearly out of grip and instead of getting a new one she proceeded to tell me I had weak nails. When she was removing the gel polish she was using a grit tip that was for fake nails. I kept telling her it hurt and that these are my real nails. She proceed to say that there was too much gel nail polish and that's why. I've been getting my nails done for years. I've also been going to another nail studio and NEVER had these problems. I've worked so hard to keep my nails strong and after this visit they are so damaged. The young girls behind the desk are so rude. They think you can't understand them in Spanish but I could. Oh the website it says that gel manicure as $25 but I was charged $30. I was so over it at this point that I couldn't wait to leave. This is a reminder to NEVER cheat on the place you're going too just for something a little cheaper. I'll gladly pay the extra price for cleanliness and a NON painful experience. read more

Love this place and all the talented girls there! They take their time to give you the perfect set of nails natural or tips! read more

Hot Tips Nail Lounge - Vacation/Summer Nails! We love Hot Tips and all the girls there! They all do amazing work! - Nail Salons Near Me - Rockaway, New Jersey

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Worse worse worse nail salon! DO NOT GO TO THIS PLACE! This woman, I think her name is Bianca, did my gel pedicure spa. She poked my toe nails so many times, and almost cut my flesh with a nail clipper! I was trying to stay calm and told her to stop - until she kept doing it again. The nail polish is all messy on my toe nails, paint scattered on my skin, and overall service is extremely sloppy. Every single toe nail's shape and color is uneven. I chose the deluxe, and the massage was horrible - minimal to no pressure, it just felt nothing. It supposed to be relaxing, but the whole time, I was under stress because she kept messing up. Owner should do some quality check before assigning a staff member to a customer. I was here back in November and had this same person that did my manicure. She cut me and I bled, but I did not make any comment because it could have been an accident. But this is the second time with the same person that did same mistake repeatedly - therefore, it is not a mistake, she should not work in a nail salon at all. Waste of time and money!!! The man in the front did not even bother to ask if everything went well, because I could have told him how terrible the service they have. I was going to get manicure, but I cancelled it. I would never let her touch me again. Plus, I couldn't stand her attitude. read more

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Can be very hit or miss depending on who does your service. I have been there a few times for acrylic tips and gel mani, a pedicure also. I am the kind of person who NEVER leaves a review unless it's warranted. I got a gel mani for vacation, after 2 days they started chipping, I know their website says if there is an issue less then a week after they will fix it. Well I couldn't get back within that week. Here we are 8 days later and i have to get this removed, it's terrible! Why is it so difficult to find a decent manicure? read more

Hot Tips Nail Lounge - So chipped there catching on my hair and pulling it out, just over a week after being done. - Nail Salons Near Me - Rockaway, New Jersey

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RUN AWAY!! Please don't waste your time or money on this place. My cousin recently had the police called on her, was insulted, cursed and yelled for complaining about her manicure. She was calm and quiet while the owner took on a rage. Everyone was shock by this. Still cannot believe how traumatic this experience was. The police? For a manicure concern? This place is ridiculous. Look at their Google reviews and responses. You will be shock. read more

Awful pedicure She barely trimmed the nails until I asked her to trim them Very short appointment Hans down worst pedicure I ever had I am not a fan of criticism on yelp but this experience was terrible Go somewhere else read more

This was my first time here. The technician cut too much of my cuticles on a finger that ended up bleeding. The same occurred with one my toes except it did not bleed. The nail drill weakened my natural nails and it became super soft even with the completion of the gel manicure. The ombre polish was okay. The owner charges extra if you don't pay cash. I also see that the owner is quite defensive with his replies to some customers that leave a not so good review on Google. A few weeks later, I got a text from the establishment stating if I left a good review on Google, I would get a percentage off on my next visit. I didn't leave a good review and lately I have been promotional texts. read more

I cannot explain how happy I am with the service. Ladies, Sim did my nails. Not one sticker it's all her drawing even the letters. 1 hour and 15 mins in total with the entire design and I'm in love with them. Let alone the exceptional art, the hospitality it's great. They are all very welcoming and nice and Sim is just excellent. read more

Hot Tips Nail Lounge - My nails - Nail Salons Near Me - Rockaway, New Jersey

So apart from getting humiliated by the man who works in the reception ( i think the owner) who would want a french set like this? Apart from all of that who would want to say a word to him about the service if you're going to get called stupid, idiot, dumb, and have the cops called within 5 minutes because i made a complaint? not going to even bother putting up more pictures. This one picture should say enough about what i have on my nails right now. I paid so much money just to have to go somewhere else to get them fixed. I wish i could make this up put trust me when i say i was standing there getting yelled at in front of everyone thinking, is this real? I sincerely feel bad for him and for his employees because with the way he treated me there is no doubt in my mind he treats his employees like trash. read more

Hot Tips Nail Lounge - Nail Salons Near Me - Rockaway, New Jersey

First of all I really wanted to like this place. Nice decor and they offer snacks however their service is inconsistent and they're disorganized. I was charged miscellaneous charges at the end that I wasn't aware of. When I asked the girl who was ringing me up why I was being charged hidden fees she said because that's what they charge. I asked her why those charges weren't advertised on their price list! Or why the nail tech wouldn't give me a heads up that there would be hidden charges she just shrugged. That's poor customer service especially since I paid almost $100 for a service. It's giving greedy and unethical! I will not be returning!!! read more

Service inconsistent but they were cheap, so I kept going. But the buck stops when they get mad because a child (my child) messes up her toes before we leave (as I am receiving my second service ). I was definitely still going to keep going and not bring her back but then they blocked me as if it was me who caused the problem They were inconsistent but I always tip, why because I know these women don't get paid much. But can an establishment get upset because I didn't tip a grown woman who forgets she did a service on a 4 year old, then proceeds to get upset because she was asked to fix it. Not to mention, don't everrrr get a builder gel. They have no idea how to do it or at least the girl who did mind doesn't. I wish them luck though. But after about a year of my money, nope I won't be back. read more

Summary: If you want a normal manicure this probably isn't the place for you in this area. Application is sloppy, and nail polish needs some thinning. Pricing is average for this area ($15 for normal manicure). Longer review: I have been following hot tips on Instagram for awhile and always see some pretty awesome nail designs. I wanted to get nail art for my birthday, so I made an appointment. My caveat was just that I didn't want gel and instead just normal nail polish. It didn't end up working out to get nail art, so I got a regular manicure with a friend. We went at 2 on a Thursday, and it was packed. I called a half hour ahead and was able to make an appointment. I wanted something fun and clean for my birthday, but just in general it felt really sloppy. Not really impressed by application, nail tech cut my finger and the polish is pretty thick and gloopy. It also looks like my nail shape isn't even?? Or consistent? It also kind of annoyed me that my tech was on the phone the whole time with the airpods. The one plus they have over other salons in the area is that they have an awesome nail polish selection. It seems clean, and each person gets the zip pouched clean tools. Still would go to my normal salon in cedar knolls over here (red c read more

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I have been a loyal client for 2 years. I have befriended my manicurists and I have tipped them well. Often overtipping. In fact, when the pandemic hit, I gave my manicurist a very large tip knowing that she would be out of work for sometime. I have never missed an appointment without cancelling. I have never been late for an appointment yet I've had to wait numerous times due to overbooking on their part. On 10/8/21 I had to cancel 2 mani/pedis for 10/9/21 because my 9 months pregnant daughter contracted covid. Her baby shower was scheduled for 10/10/21. Today, I called to reschedule that appointment and was told that I would have to "leave a $20 deposit" due to "2 or more no-shows". I was stunned! I asked "when have I ever no-showed?" She ran through 3 dates over the last year stating that I had cancelled all of them. She said "I guess it was a mistake but there's nothing I can do about it, it's a new system." I asked, "so am I going to have to leave a deposit every time I schedule an appointment?" "Yes, she said." Goodbye Hot Tips. I don't know what has happened to your business sense. I'm sure you have a lot of issues with no shows. I was never one of those clients. I will never be that person. I'm not 12. I'm a grown, mature business woman myself. I'll find someone who respects my time as much as I respect theirs. Good luck to you. PS...you may want to update your cancellation policy. read more

I went here two days ago for the first time . 65 dollars on a new set and I got matte polish . It's been two days and the polish is already all peeling off. Also my nails are very uneven and the polish is lumpy . I will not be going back to this salon . read more

Hot Tips Nail Lounge - Nail Salons Near Me - Rockaway, New Jersey

Went today. They started my nails at about 3:15 and the appointment was 3 only because I needed a nail soaked off. Nicole did my nails and she is awesome! She's so sweet and takes her time to Make sure your nails looks the best. So happy with my experience read more

Hot Tips Nail Lounge - Nail Salons Near Me - Rockaway, New Jersey

Very disappointed...I usually went to Gigi only to find out that she no longer is employed there. Instead, I was serviced by a new employee who did not understand my design request, or knew how to properly place the gem onto my gel. It fell off within TWO DAYS. I used to enjoy the ambience, however the salon was completely silent and it felt like there was an air of hostility between the client, and the technicians. You will never pay the price listed on the board. A $25 gel manicure is only for solid color gels. If you add even the slightest HINT of what seems to be a design in their eyes, it turns out to be expensive. The menu lists, complimentary drinks, and snacks, yet I saw no clients with any. Nor was any offered to me. If this facility wants to embody and embrace the word "Nail Lounge" they should do so by accommodating their regular and new clientele a bit more courteously, and professionally in such a competitive industry, in order to ensure client retention. read more

Hot Tips Nail Lounge - Where the gem was laid - Nail Salons Near Me - Rockaway, New Jersey

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I gave them a second chance and if I could rate negative stars I would. The pictures should tell you why. My natural nails are LONG and pretty strong. This woman broke all of them to the point of no return. I had to tell her 3 times almond shaped and she kept squaring them off. She cut me, let me bleed on the towel, and didn't stop to clean until I asked if she was going to stop. She also painted over the blood, so heads up, their nail polishes are probably NOT sanitized and cleaned. Avoid this place. UPDATE*** the cut led to a staph infection and the owner blocked me on IG because I called her out for not acknowledging this. AVOID THIS PLACE!!!! read more

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Their regular nail polish for pedicures is crap, I got a pedicure with regular nail polish (not UV gel) and it did not dry 2 hours later while I was getting a gel manicure. The toe nail polish was still tacky and smearing. I had to get a few nails on my toes repaired only to realize the polish was still tacky and not dry. The girl that repaired my nails up-saled me with UV gel pedicure nail polish for $15 more, after I already paid $30 for regular nail polish pedicure. The owner had the audacity to say the regular nail polish takes hours to dry, not true! I refused to pay an additional $15 as $30 should have done the job. I'm definitely not going back there again! The owner is a crook! read more

0 stars & I wasn't even able get my nails here & that is my rating from how poor the human decency & customer service is. I called to make an appointment & ask for price & I was simply told to "go & get my nails done elsewhere - we don't need you as a client" I called asked for a price I was told 10$ more than advertised online & 5$ more for the almond shape & told that if they go over there time it'll be even more. So I said ok wow I wasn't expecting that since online it says a different t price & right away I was told in such a nasty way to take my business elsewhere. Everything happens for a reason I clearly wasn't meant to take my business to this 2 star business. Despicable! read more

If I could give this place zero stars I will, I went for a gel manicure and a regular pedicure and the girls were really nice but it seem like they were learning on my nails ! My gel manicure looks bumpy and my pedicure is already cracked after 2 days save your money ! read more

This nail place went above my expectations! I went to go get acrylics and the lady was super nice and was able to do exactly what I wanted. They temp check you when you walk in and make you wash your hands which is great. Loved everything about it and my nails look amazing. Definitely recommend! read more

Hot Tips Nail Lounge - My nails that I brought in pictures and examples of. Looks amazing!! - Nail Salons Near Me - Rockaway, New Jersey

what is this? The owners excuse.. "ombré only looks good on acrylics". You could not have told me that beforehand? I said multiple times "can this be done, if not no worries". Though, it's not even the nail job that is forcing me to write such a bad review, but the management at this place. Dear OWNER: 1) do not tell employees that they have to pay for a nail machine with their own money if it stops working. ESPECIALLY in front of CUSTOMERS. If something stops working it is on the business to pay for it NOT the employee. 2) Do not tell CUSTOMERS that they must pay $10 to have a job this badly done removed. Again, this is a business. Either learn how to run one, or close it down. 3) when a CUSTOMER CALLS complaining do not HANG UP & then proceed to ignore their following phone calls. I see you guys teach some nail tech classes, maybe you should take some management classes instead at the nearest business school. read more

Hot Tips Nail Lounge - "OMBRE" NAILS - Nail Salons Near Me - Rockaway, New Jersey

Place has fallen off. Owner is stressed and always yelling. Customer service isn't a thing here. I got a new set put on($60+tip)and within the week two nails popped off. Called the shop was told to come in and they will fix them. ($10 per nail to fix) plus I couldn't remember the color they used on me and they couldn't match it so I asked them to just change them all. (Another $10) as she is taking the polish off she now tells me I need a new set they weren't put on right.... and that I would have to pay for a new set. I of course didn't want to pay for a new set...The girl next to me getting her nails done was even trying to stick up for me. End all end all. I had them only fix the nails that I came in for and was charged $30 all together for the polish change and two fixed nails .. another nail popped off few days later. Ended up ripping them all off. read more

Hot Tips Nail Lounge - Nail Salons Near Me - Rockaway, New Jersey

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Yesterday I had a HORRIBLE encounter with the mom of the owner. I originally had an appointment and called to explain that I was going to be late due to the severe weather conditions. When she answered the phone and I started to explain why I would be late she did not even let me speak and hung up the phone. When my mother and I arrived she started saying we had canceled and I went to explain that she might have misunderstood me because she HUNG UP ON ME. & she was screaming at the top of her lungs kicking me & my mom out . We are loyal paying customers and this is the treatment she gave us. TO TOP IT OFF SHE DISCRIMINATES AND DEGRADES HER HISPANIC EMPLOYEES!! read more

The best nail salon. Sim is a nail ARTIST! I get so many compliments on my nails. Wouldn't go anywhere else. read more

Hot Tips Nail Lounge - Halloween nails - Nail Salons Near Me - Rockaway, New Jersey

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NO STARS if I could but cannot post without at least one star!!!!!! my daughter went there and first they give her some newbie to do acrylics who then proceeded to actually FILE DOWN THE SIDES OF HER NAIL BEDS because they were too wide and she couldn't find a tip for them wide enough WTF?!?!?! Her nails are in excruciating pain this morning and she paid $100 for this and the nails look like crap. So it was absolutely a waste of time and her money and she may now have an infection. One of her nails is bleeding on the side. PLEASE NO ONE GO HERE!!!!!!!!!!!!! read more

I loved it. They duplicate the design like I wanted. However, when I made the appointment they charged me 20 dollars because it was my first time going there and they were supposed to keep if I didnt showed up and give back after my manicure and pedicure.i showed up on time and I has been more than 2 weeks and still haven't gotten them back. read more

Hot Tips Nail Lounge - Nail Salons Near Me - Rockaway, New Jersey

Go see Nicole! She is awesome and does a great job. I always walk away feeling like my nails look better than everyone else . All the staff are friendly and I never have to wait more than 10 mins for my appt time. Love Love this place! read more

Hot Tips Nail Lounge - Nicole did an excellent job - Nail Salons Near Me - Rockaway, New Jersey

Customers beware, the staff here is extremely rude and unprofessional. They do not own up to or fix their mistakes & they lack basic kindness / respect for their paying customers. No sense in making an appt because you will wait 30+ minutes regardless. Also, if you still decide to go here after reading all these bad reviews, be cautious of adding gems and jewels on your nail! The owner put SO MUCH glue on my acrylic nail, that my real nail came off with it, even after i soaked in water, oil and acetone before removal! read more

I give this place a two because I used to love this place when they opened, their service was great and loved the ambiance. I went last Saturday, I made an appointment for 1:30. I wasn't seen until 2pm, and then they didn't finish my feet until 3, and then I got my hands done at 3, and the nail tech was very sloppy, and messed up my nails three times. I walked out after being there for 2 hrs feeling so disappointed. Only good thing, I used a gift certificate... so I didn't pay for it. read more

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Went here for the first time for a fill in and was very happy with my experience. I broke a nail a week later so I went back to have it repaired. I came in on a Monday around 1PM and was helped pretty much immediately. The lady who did my nail was on her phone the whole time and made my nail lumpy and nowhere near as good as my other nails from my previous experience. At this point I've had 1 great experience and one horrible experience so I won't be returning. read more

Hot Tips Nail Lounge - Lumpy nail - Nail Salons Near Me - Rockaway, New Jersey

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Very happy with my funky French! Everyone was very nice and everything seemed very clean and sterile. read more

Hot Tips Nail Lounge - Nail Salons Near Me - Rockaway, New Jersey

This place is fantastic. I'm a hairdresser so my nails are constantly exposed to water, products, my shears nearly every day so my nails typically start popping off two weeks after I get them done but I went in mid December, and today nearly a month later my nails are still all on, none loose and none lifting in the slightest. I had an appointment for 12:15, by 12:30 I was seated and we discussed what I'd wanted. I was taken by Vincent, who had actually come in on his day off since they were so busy. He did a great job shaping my nails as well as polishing them. No complaints what so ever, I will definitely be returning here(hopefully today) read more

Hot Tips Nail Lounge - Nearly a month from when I got them done. - Nail Salons Near Me - Rockaway, New Jersey

I'm rage-typing this review. I found out about this new salon because the owner came to the store where I work in the Rockaway Mall with 20% off coupons for mall employees. My coupon doesn't list an expiration date, and I don't remember her telling me that the coupon expires. Happily, I made my first appointment for a gel manicure and was excited to try a new salon that sounded, according to the owner's description, very beautiful and clean! I booked my appointment for 2pm and arrived exactly on time. When I walked into the salon, I was wowed! The salon space is gorgeous and totally exceeded my expectations! I've never been to such a beautiful nail salon anywhere else in New Jersey - the decor is meticulous, colorful, and high end. Guests are treated to complimentary candy and non-alcoholic beverages. WOW. Unfortunately, my experience all went downhill from there. First of all, the owner told me that I couldn't use my 20% off coupon because it expired on the 8th (uh...no). Second of all, I had to wait 20 minutes to be seated for a pedicure, which I decided to add on to my original gel manicure appointment. Anyway, no one was ready to give me my gel manicure, even though I arrived on time for my appointment. I was really impressed by the pedicure station because they don't use the jet tubs; rather, they use stainless steel bowls, which are more hygienic and easier to wash. I was seated at 2:30, and by 3:10 the owner was STILL working on my cuticles for a basic pedicure. I told her I didn't feel like spending my entire afternoon at the nail salon and asked if she could at least start soaking the gel polish off my hands to save time. She thought that was SUCH A GOOD IDEA as if it had never occurred to her to save me time. In the meantime, another customer without an appointment who had been waiting since 2pm for an eyebrow wax walked out because she had been sitting in the waiting area for an hour. Instead of feeling relaxed, I felt so antsy to be wasting so much time at the nail salon. I have never in my life spent so much time waiting for a nail tech to finish my pedicure. I demanded she stop working on my nails, and I didn't even get polish. I walked out at 3:30pm without anything except some filing and cuticle work done on my toes. Thankfully, she didn't charge me anything. Upon closer inspection, she didn't even prep my toenails that well. They look like crap, and I could've done a better job myself in less than half the time. I'm really upset and disappointed and would not recommend this salon to ANYONE. AVOID. read more

Hot Tips Nail Lounge - My coupon without an expiration date that was not accepted. - Nail Salons Near Me - Rockaway, New Jersey

I saw an ad for this local place pop up on my Instagram, so I checked it out online and it looked fabulous... Hygienic with pipeless pedicures and a really cool spa-like ambiance. I made an appointment for a regular mani-pedi and went in yesterday. I waited a little bit but was happy to see snacks and grabbed a cookie then was seated at a pedicure spot. I didn't get the name of the woman who did my pedicure but I asked her to cut my nails and she said she didn't speak English, I asked if she spoke Spanish and she did, luckily I can as well. You would think you'd know the word for "cut" working in a salon, though. The pedicure was nice, but if you wanted what's standard at other local salons for the same price like the scrub or hot stone massage or paraffin heel wrap, it's extra. Not a deal breaker but disappointing as they tout the "spa experience." Next on to the manicure. The same technician made my cuticles bleed on 3 fingers! I can't tell you the last time that happened to me! She also forgot to ask me to pay before she started polishing my nails. When I remembered I asked her to pay (which she said "no English" so I re-asked in Spanish) so luckily it didn't mess up my mani. All the while next to me a little girl barely 2 years old was getting a GEL PEDICURE!?!?! How is that even legal? Needless to say I won't be coming back here. read more

Hot Tips Nail Lounge - Nail Salons Near Me - Rockaway, New Jersey

I've been going to hot tips for a few months now and I've always had a great experience! CLAUDIA is absolutely AMAZING! I've gone to a few other girls, Nicole, V, Diana (no longer there I believe) and they have all done a fabulous job but Claudia is by far the best. My nails are perfect every time, they never lift or chip, I just love them. I will continue to post more photos as I continue to go in and get them done read more

Hot Tips Nail Lounge - Nails by Claudia - Nail Salons Near Me - Rockaway, New Jersey

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I have been going to Hot Tips for a year now and I absolutely love it. The owners have been wonderful, my nail techs are my favorite that I've ever had and they always have me looking right. I get acrylics, frequently with design and they nail everything I ask them for. And if they don't think they can execute it perfectly then they let you know that, which is so important when people ask for specific designs. I would recommend Hot Tips to all my friends! read more

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Owner is a dick head. Told my girl to come in at 4PM rather than 5PM (original appt) then when she got there he played completely stupid. Only guy there definitely him on phone and acted like he never spoke to anyone. Nicole is a gem, shame she works for such a D-Bag POS owner like this guy. Don't go there! read more

I really really wanted to give this place a good review. I had sooo much hope for it. The inside is gorgeous, the little decor details are amazing. They were also awesome with rearranging things since I ended up being about half an hour late (I had called ahead to tell them but they were really cool about it). The issues started when I sat down for my regular pedicure with like the sweetest person I've ever met and this other lady came to soak off the sns that was already on my hands. She just seemed so annoyed but I chalked it up to her probably being tired and having it been a long day or whatever. I picked a light pink color for sns that I had wanted and I had asked a billion times if it'd be the same color as the one on my toes and she'd say yes but when she put it on, it was like the same color as my nails almost, and I felt bad asking her to take it off since she had just started with my second nail so I did say something and she got annoyed and she was like "what, you want me to take it all off after I already did it?" And it made me feel like crap so I was like "I guess not...." So she tried to compromise and put like 5-6 layers of dip which ended up leaving my nails bulky as all hell. She had trimmed my cuticles but then also left a huge gap so it looks like it's been like two weeks. Also none of the nails were the same length after she had filed them. The pedicure ended up having way too many coats of paint and was still smudging and sticking to my socks 3 days later. 4 days after the sns, the nails popped off one by one. I've gotten SNS from numerous salons over the past 7 years and has always lasted me close to a month. It has now been a week and I'm missing 6 nails. I feel so bad leaving this review, because I really wanted to like this place....but please save your money and go somewhere else read more

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