They don't even have the slight bit of professionalism to open on time on a SUNDAY. Waited 15 min…read morepast twelve and nothing. Just needed to get shoe cleaner, I would never buy shoes from here. Not only are their resale prices a robbery some of their shoes look used.

Stay away! My 12 year old son and two nephews were browsing in the store today 5/28/2023 at the…read moreTucson Mall and were approached by a male worker (bald with a beard). My son had a small cologne sample in his hand that he was smelling and the worker approached him yelling at him and said "hey get the fuck out!" "'That could have exploded!" My son didn't know why the man was yelling at him but he didn't argue back or question why he was yelling at him and they just walked out of the store. The man watched them walk away. Very disappointed that they were treated that way.

We were out of town and my husband needed some shirts. We found DXL with ease and went to shop…read more The staff was helpful and friendly. The cashier was very efficient and checked all the sizes ( one was wrong) and we corrected the issue. If she didn't do her job so good we would have had to go back and exchange the size. She sure did save us a trip.

Just had a far less than stellar experience. Came in looking for a jacket for an event in 2 days…read more Checked my email first and saw a bunch of discount pricing - except EVERYTHING I looked at was full pop. So I found a nice jacket and opted for a pair of slacks to match. Funny thing, when I asked for suggestions the clerk brought me a plaid pattern, completely different from the plaid in the jacket. I had to ask if this was a new style or something. He agreed it may be too busy. I picked out a black dress shirt, for nearly $100 -of course no sale price! Ok, so the ensemble looked pretty good. At the register I asked for some kind of discount, you know military? Senior? Good looking guy? Nothing. As he is putting my slacks on the hanger, he obviously didn't care, I called him out that he was hanging them with the crease about an inch off center. Just sloppy for a store of this caliber. My purchases have been treated at a discounting box store. Then came my shirt - the trigger for this review. Having been folded and pinned, it was very wrinkled. I asked if there was a pressing service - I was ignored. Then, I was looking closer at the shirt and saw something was on it. I scratched it to no avail. I asked for a discount- after consulting with the other clerk (manager) , I was told I had 2 options (ROFL). First, the could order one for me with a $15 charge but no guarantee I'd get it in 2 days. My second option was to but it and he was pretty sure it would come out in the wash. Full price, of course. So now my motivation for never shopping there again is to get back on my diet!

I called in to see if they had item in stock I needed and Rebecca was very king and helpful and…read morelistened entirely to my needs and got me the much needed answer

Went to the store to get pants for work. The sign says they close at 6pm. I got there at 5pm the…read moredoors were locked. All the lights were on and no sign on the door saying they were closed. Wasted my time and gas going over there.

Has to be the worst shopping experience of my life, dealing with a legend managers. First lady was…read moreextremely rude and belittling when spoking with her. Then incomes her manager who is extremely rude as well and also condescending. Even though we showed her the credit card purchase, she refused to take the return told me I needed some barcode that was on the wrapping. Went home to retrieve the wrapping came back and new manager Jose Sesma was also rude and condescending. You work at a retail store please settle down.

I visited the Nordstrom Rack on Oracle to exchange a Christmas gift. From the outset, the cashier,…read moreRoz, appeared displeased, as we didn't have a receipt. Her stern demeanor made the experience uncomfortable, and I felt disrespected throughout the transaction. When we requested to speak with a supervisor, Brianna, she defended Roz rather than addressing our concerns. At one point, Roz even accused me of being dishonest. Frustrated, we decided to leave and stated, "we actually won't be needing your help." As we exited, someone sarcastically shouted, "have a nice day." This experience was disappointing, as it did not reflect the customer service standards I expect from Nordstrom.

Patrick in the Men's Dept. managed to help multiple customers simultaneously while making sure all…read moreof us felt seen, helped and had all of our questions answered. You can tell he has such a passion for what he does. I will be returning for all of my boyfriends suit needs as well as for my brothers bc Patrick made the shopping THAT memorable. I cannot stress enough how fantastic he was and very well educated on all of the brands and their value. Thank you Patrick!

Macy's hasn't changed a lot in the last ten years. The store is clean. Employees are friendly. A…read morelot of merchandise to choose feom - large clothing selection. This visit there were a ton of sales, so it might be a good value. Check the sales ads for extra savings and bargains. Not a large sock/hosiery selection. Macy's has changed up there chwckout processes. Instead of checking out at the counters, there are two checkouts per floor. Be aware of this because the lines do get long.

Great customer service best we've ever had and tuxedo was late, but didn't charge a late fee cause…read moreflight missed

Bad customer service! Employees are gossiping about customers, don't look put together, and overall…read moreleft a horrible taste in my mouth. I'm not surprised there's many similar comments. After making the sale they got real excited and FIST BUMBED after I swiped my card... Will not be back and would not recommend.

This shop is in Tucson Mall. They have some nice items. The clothing is mostly cotton and feels…read moresoft. They have things like crystals, singing bowls, purses, wall hangings, jewelry and more. They have incense, journals, Himalayan salt lamps, candles. If you are looking for a metaphysical gift, it would be a good spot. The clothing looks comfortable and casual. They have some accessories such as scarves, hats and tote bags. The salesperson welcomed visitors and left us alone to browse.

While I have seen worse malls around the country, Tucson Mall is middle of the road in the world of…read moreclassic indoor malls. They are anchored by a few big stores such as Dillard's, Macy's and JCPenney, have several quintessential mall stores such as Hot Topic, Bath & Body Works and Finish Line...and of course they are connected to the famed mall restaurant, Cheesecake Factory. There are a few open spots along each floor, but for the most part, it appears that the mall is at least 70 - 75% occupied. One end of the mall is definitely slower than the other, which makes sense as the food court is on one end, and it is the more active and "happening" part of the mall. While most stores are chain, there are a few local spots from coffee shops, barbers, artists and even massage spots. The mall was clean and in decent shape for what it is. It is dated and you can tell no resources have been put into it recently. Overall, okay indoor mall that serves its purpose and doing good by hanging on!

My car was in the shop nearby for six hours, so I had a lot of time to kill. I walked over to the…read moreTucson Mall, walked around, went in a few stores, and had lunch in the food court. There are a few vacancies, but this mall is far from dead. There are loads of restaurants both in the food court and elsewhere. And it's always a comfortable temperature for walking.