Very professional very friendly I had no problems and loved the job that they did! The owner…read morehimself comes out to do the job if I could give them more stars I would

The Holmes team goes above and beyond to ensure that you are getting the best customer experience…read moreand quality service at every opportunity! I had an issue and they showed up that day to handle it with expert care and attention to details!! And they stand behind their products and provide great value for you!!

We are extremely pleased with the team that worked so carefully to install a new liner in our…read morenearly 50 year old pool. I can't say enough good things about the crew. They were neat and careful during the whole operation. They had to do some repairs and they worked hard to please me. They return the next day and cleaned everything away and winterized the pool. I give them 10 stars.

Fool me once shame on you. Fool me twice shame on me. For the second year in a row we confirmed a…read moredate for our pool opening. For the second year in a row we were stood up. When we called they had no record of our appointment and acted in an unprofessional and rude manner. I highly recommend you use another service unless you like to be let down.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

Received the wrong item and I was not satisfied that they would not refund and assist with…read morereceiving the correct item. Buyer beware!

The best staff and service ! Derek and his team are amazing ! Purchased a hot tub and pool from…read morethem. From start to finish they were so professional, supported us every step of the way . Their installers were also great and professional. If you are thinking about making a purchase do not go anywhere else ! The support does not stop after the purchase. They respond and are available for all my questions! Going into the store you are greeted and treated by an entire knowledgeable and friendly staff. I can't say enough wonderful things about them !

This pool store is great! Went to get my water tested and even though I got there 5 minutes before…read morethey closed, they tested my water with no problem, helped me pick out all of the chemicals, and gave me thorough instructions about how and when to put everything in. Even gave me a hand with bringing it to my car. Will definitely be coming back to get my water tested and for my pool needs.

Always a pleasure to go to Surfside in Chelmsford for my pool needs. The manager Jessica has always…read morebeen helpful and patient, even when the store is very busy. She works hard at assisting the customers and is always pleasant. Everyone there has been knowledgeable about my pool questions!

SSG is the BEST. No horror stories to tell about this company. Wish all construction projects…read morecould go as smoothly. All the clientele were delightful to work with. Our pool was finished on schedule and it is PERFECT. Their cleaning company (Guardino) services us every 2 weeks. Our pool always looks pristine and properly operating.

Update: A week since my email and post. I have had a few emails back and forth with the owner…read moreRobert Guarino. He back pedaled on his offer to resolve things and I filed a complaint with the AG's office today.