I struggled between a 4 & 5 star rating on my review and after analyzing my stay I decided on 4…read morestars. We booked this hotel via AAA back in May 2023 when we were first planning this trip. This was my first time to Australia so I knew nothing about the area but upon doing some research it looked like it was centrally located to many venues and the airport via public trans and also within walking distance.
First off, I don't consider this hotel luxurious by any means, and I don't mean that in a bad way; however, it is very comfortable! I would compare it to a Marriott Residence Inn here in the US. It was very clean and spacious with amazing views! Staff was always very personable, friendly, efficient, and accommodating to our needs. Location is awesome because it is within walking distance to both the Museum Station and Town Hall train stations as well as several bus stations. As a matter of fact, we did do quite a bit of walking as well rather than taking public trans for exercising and it took the same amount of time in certain instances (like rush hour) to get to the same place(s).
As for most accommodations, nothing is without its faults. I could not get the dishwasher to work and I thought it was just user error; come to find out, it is backed up with water inside. I phoned the front desk in the morning prior to leaving for the day and when we returned it still wasn't fixed so I called again and they sent someone to fix it, which they did quickly.
They informed us that they do not provide housekeeping services but if we needed anything to just ask, and ask we did! They also sent someone daily during the last couple of days during our stay to empty the trash and provide us with clean towels and other necessities (without asking). They are very conservative with toiletries and any other standard necessities such as soap, shampoo, dish soap, toilet paper, etc.. as a matter of fact, they do not provide paper towels and they also were hard to find at any local stores, so it must be the way they are, which is fine, just wasn't used to that here in the states (we also had to ask for coffee daily unless we went out and made a run ourselves to a coffee shop).
Bed was comfortable; however, I did notice towards the end of our stay while making it that the mattress topper was stained and I knew that wasn't from me! I called the front desk to let them know and they had someone bring a new freshly washed mattress topper. They also provide laundry service as well as washers and dryers in every unit which was convenient and thoughtful as I took advantage and did laundry every day. They also provide laundry detergent (but no softener) which comes in a little tube and is probably just enough for a small load so I ended up buying a small box at one of the local grocery stores so I didn't have to keep asking.
While we had no issues with the HVAC system in our unit, we noticed the hallways had either no AC or they did not turn it on as well as part of the lobbyway. It was a little uncomfortable especially waiting for an elevator (they dub it a "lift"). Speaking of the "lift", wait times could be long depending on how busy it was & generally early mornings were the best with no waiting. I did feel secure, however, as you are only allowed to the 15th fl where the gym is located, the lobby, and the floor that your unit is located.
As for the cost, it is considered pricey by Australian standards; however, given the exchange rate per USD it was substantially cheaper and a great value for the money & this was a high floor unit (48th fl)! If I return to Australia someday (which I hope I will, it is a great country) I'd definitely stay in a Meriton Suites again!