Visible mold in bathroom and a terrible moldy smell. I got in late and did not realize how bad it was until the morning. The front desk on checkout said "you should've asked for another room last night". It did not seem like the first time she had heard such a complaint. Avoid, there seem to be better options close by. read more

Hotel Burbank - Moldy bathroom vent - Hotels Near Me - Burbank, California

Hotel Burbank is getting better! For years this was a Holiday Inn, and was still remodeling when I last stayed here, but things are definitely looking more spiffy and the vibe is definitely more modern. We stayed for two nights in October, and had a nice time. One thing that most guests don't take the time to check out is the very cool zen garden located behind the southwestern tower near the intersection of S. Ikea Way and E. Tujunga Avenue. It is a very nice break from the hustle and bustle of LA, and there is never anybody there. I have stayed in various places in Burbank over the years and this remains my favorite. Once the remodeling is finished, it will certainly warrant five stars from me! read more

See all

In simple they are a good hotel and a fair price located not too far away from universal studios which is why we came here. They also have an electric car charging station for up to three cars which allowed me to rent a Tesla. Rooms were clean and the front desk provided very good customer service. But you're coming here for the location and not the view. We did not try any of the amenities they offered. If we comeback and need a hotel in this area I would definitely stay here again. read more

Love this hotel! I usually stay at this hotel for work and I always love the hotel. This time I stayed for personal with my family and they didn't disappoint! The hotel staff is always super friendly and helpful!! The hotel is very cozy and clean. Always have clean towels available and the bathrooms are clean with no hair left behind. They offer a free shuttle to and from the airport which saves us money on getting an Uber or getting a rental car. Tons of restaurants and shops literally within walking distance. Also Trader Joe's and Walgreens is a 10-15 min walk down the street for a little bit of groceries or water. The pool area isn't huge, but perfect for a quick swim to cool off. Definitely will keep coming back to this hotel and giving good reviews! They have came a long way from being a Holiday Inn! read more

Hotel Burbank - Lobby Area - Hotels Near Me - Burbank, California

This place should be reclassified as a Motel. The room is a dimly-lit cave of sadness decorated by someone who clearly gave up on life halfway through picking out the carpet. It smelled like a 50-year-old motorhome that's been through at least two divorces and never once washed the sheets. That funky "used human" scent has fully saturated every fabric surface, especially the curtains, which are doing a stellar job hoarding musty odors, like it's their life's mission. There were food crumbs on the floor the second we walked in, a generous unwelcome gift, I assume, from the previous guests. The nightstand had actual dirt on it. Not "oops we missed a spot" dust , I'm talking visible debris. Even worse were the pubic hairs trapped under the fitted sheet on the mattress. A detail so vile it instantly killed any hope of sleep. The thermostat? A mysterious slab of plastic that doesn't show a temperature, just take a guess. And in case you were hoping to distract yourself with TV, think again. No smart TV, no streaming. Just like the good ol' days when remote controls were optional. The elevator tried to kidnap me. It opened and closed three times in a row like it was haunted by the ghost of someone who also hated their stay. I bailed before it turned into an accidental sauna/deathtrap, because it's made of glass and I was baking in the sun like a rotisserie chicken. The tower itself looks like it hasn't had a deep clean since dial-up internet was invented. The ice machine is literally falling apart the front panel was hanging off like it was trying to escape the building. Makes you wonder how many mold colonies are thriving inside its inner workings. There's a nightclub next door blaring music. Combine that with the freeway noise and sirens that never stop, and you've got yourself a symphony of regret. I had to leave the TV on just to try and drown it all out. This is an emphatic NEVER AGAIN. You could not pay me to stay here. Hard pass. read more

See all

Myself, my boyfriend, and my son stayed at the Hotel Burbank this past weekend during a trip to California for Universal Studios. It was a true three star experience - nothing terrible, but nothing great either. As with most places, the photos definitely made this place look better than it truly was. Also, they're under construction right now so just note that if you're staying there anytime soon. The elevators take a very long time to get to you, so be prepared to wait. They are also situated outside, ish, somehow? Because all of their elevators are straight wind tunnels! There were even a few shut down due to wind. Staff was kind and the one time we did have a request they got up to our room quickly with the extra towels we asked for. The rooms were fine, worked well for the stay. Beds were decent (not the best, but I wasn't sore from them either). We had two Queen beds with a city view, and we liked being up super high on the 18th floor. Our room had both a mini fridge and a microwave which was nice when we took leftovers back to our room. Some things to note about the bathroom - the tubs fill up FASTTT. Not a bad thing, but just be aware when giving your kids a bath! Also, the toilets flush AGGRESSIVELY. Very loud and quick, which scared us a couple of times in the middle of the night. We also rented a car so we parked overnight here - it was only $22 a day which I feel is pretty low for most spots. All in all it was a decent stay and worked for our trip. After all charges were said and done there wasn't anything hidden or weird and my incidental fee was given back to me quickly. Thanks for helping us have a good trip, Hotel Burbank! read more

The worst stay ever. We stayed here everyone we came to California over the past few years This last time we stayed I walked into the room only to see they booked us in a room that another person was already in. I asked to speak to manager on duty. she finally called the new room they switched us to and a computer glitch as well as blamed it on training never offered us a discount a free meal or any compensation. I sent an email to upper management no one ever got back tome. They lost a long time customer. not that they care but I hope this doesn't happen to you. be aware of Hotel Burbank read more

Our stay was fine until they changed their story that the "free" parking was actually charged to the security deposit. There's plenty of street parking! The garage was 100% NOT more convenient than parking on the street, as there is no overpass from the garage to the hotel, so it was rather inconvenient to park in the garage. Don't tell guests parking is covered when really, guests are charged for it. That's a LIE. They LIED and said it was free, and then they keep it from your deposit. That's theft. We'll never stay here again, we always get FREE PARKING when we stay at a hotel. These guys are cheap and they're liars! read more

I love this Hotel Burbank. Yes it is outdated but the service is great! It is clean and the location is super convenient. You can go anywhere because of the freeway or literally walk to downtown on the weekend it is very lively and people are friendly. read more

This is just a review of the restaurant here. The food is top notch. Seriously delicious. Cocktails are good and made strong. Great staff as well. read more

The hotel was comfortable and clean. Great security. The staff is friendly and very helpful. The restaurant and Cafe are excellent. The only drawback was the train whistles in the middle of the night. read more

I Rarely write reviews but this one i had too. Just terrible old hotel room 702 you close the drawer it opens itself like a ghost old heating system like you have a popcorn machine popping all night woke up at midnight then at 2 at 5 at 7... they haven't done anything in have it all recorded in videos. Chris the manager playing games saying we will offer u to change the room? But when did he give that offer? ON THE DAY IM CHECKING OUT what a JOKE SO unprofessional management just terrible dont waste your money read more

Stayed there on business. Was picked up at the airport and they were short staffed, so we had to wait for the shuttle which had to take numerous trips due to the amount of people waiting and not enough van space. I can understand being short staffed, but the guy they had to "call in" spent the whole time complaining about the company and why he was upset about having to work. Again, understandable but not professional. It took a while to check in, again due to staffing. Understandable. When attempting to put my IGH number on file, I was told "don't have time for that at the moment, try again later". Well, that was hard to do being I had early meetings and leaving the following day. Either way, the room was HUGE! It was basically an apartment with a beautiful view. The room was very clean and the bed super comfortable. The biggest downside was I ended up on the Main Street side and all night there were Jack asses that we're driving by and reving their engines, and the windows didn't drown out the noise of them or the trains. So, if you have a chance, as for a room on the opposite side of the Main Street. Breakfast was listed as a "grab and go for purchase", but couldn't really find where to find said breakfast. I was tired and had to leave anyway, so I didn't bother. I hope that the next time I'm there things go a little better. Just seemed that night it was a "when it rains it pours" sort of luck I was having. I can't completely blame the hotel for my lackluster experience because I understand staffing issues and whatnot. Someday, hopefully it'll be better. read more

Hotel Burbank - View from the room was nice - Hotels Near Me - Burbank, California

The rooms are basic and way overpriced. Location to a lot of restaurants but in a congested area. No room service and housekeeping is nonexistent apparently. I've been here 3 days and they haven't shown up once. The Wifi is also horrific and that was a huge issue for me since I work on my computer. Wouldn't stay there again. read more

I really don't have a ton to say about this hotel since I was in and out relatively quickly on a recent work trip but for what I do have to say is mostly positive. The only negative that I can pinpoint is that the hotel is in need of some updating but it also isn't in jeopardy of falling apart either. I will note that the staff is top-notch, especially the young man at the front desk handling check-in. He was quick, friendly, and even hooked me up with some complimentary toiletries when I realized that I had left mine at home. The location is stellar and was only a few minute walk over the freeway from the train station. From there, bars/restaurants are easily accessible and there is no need for an Uber if you plan on staying in the area, which I did. Lastly, the CVS vending machine came in clutch in the middle of the night when I woke up with a splitting headache and needed something to soothe the pain a bit. Not a bad place and I'll definitely return when I'm back in the area! read more

This hotel was ok. Not good, not bad, but decent. To start finding the parking to first unload was a little confusing and we had to drive around a second time to find the right area. However the parking garage right next to the hotel was only around $25 a day and added onto our hotel bill which was nice. The staff weren't rude but not friendly either. So it wasn't exactly a warm welcome and the one time i called down to the desk and asked the lady "can i ask you a question" her response was "i don't know can you" and then she laughed and i was a little taken off guard but then proceeded with my question. The elevators are pretty slow and the card reader in there doesn't seem to always work first try. The rooms were ok but not a lot of drawer space so we lived out of our suitcase. And the bathroom was kinda run down and rusty in quite a few areas but it worked. Online it says they off continental breakfast but when i asked the front desk where they told me no and you just go to the restaurant to buy food. Overall for the price it's not bad and parking is cheap. I probably wouldn't go back unless it was the best option for a last minute trip like this one was, but if you're barely in the room anyways this place can work. read more

Disappointing. I booked last minute, and a basic king room cost appx $200/ni for a Thursday and Friday night. That was fine but I also expected the quality of a hotel with similar prices and amenities (such as a Hilton or Marriott) but it gave more of a Best Western vibe. The common spaces are great. Self parking is $22/ni and convenient. The cafe is excellent (great coffee and terrific food. I especially loved the soyrizo breakfast burrito.) The rooms are another story. My first night, I woke up with an itchy throat and watery eyes. I looked outside and realized my room was right next to a large exhaust vent and rooftop with puddles of standing water. Assuming that the wall AC was pulling in allergens from one of those sources, I called down to the front and explained that I was having an allergic reaction. I asked to be placed in another room and the woman at the desk treated me like a huge inconvenience. I was put in another room that smelled of pet urine but felt I couldn't say anything so I sprayed perfume and tried to make the best of it. I was really uncomfortable and super disappointed. read more

I have stayed at this hotel on prior occasions and posted that the staff is not very friendly, I found this still to be true. When I checked in the girl was very unfriendly. They are still charging $25 plus tax for parking. My last stay, I had to call and ask for towels because they did not have them in the room, same problem this time also. The toilet leaked around the handle every time you flushed it. I would expect more from a hotel of this size. Next time I will stay at motel 6 for a better experience. read more

Excellent customer service by Leyla. Very efficient and super nice Thanks for been so accomodating read more

Unfortunately, my guest and I did get a great experience from this property. The hotel front staff lacked genuine sincere service. Our room was very outdated, wall paper torn, coffee maker plug damaged, a ball of hair was found stuck to the bathroom wall and the outlet plugged had a broken prong lodged into the socket. When asked for room service I was told they were busy today and no room service was available. How awful! read more

See all

It is so cool and clean inside but way too over price. Gotta pay for parking and it doesn't include breakfast as well. Too expensive too. read more

Hotel Burbank - Hotels Near Me - Burbank, California

I can't a better hotel on business than Hotel Burbank. Sure there's other places with more bells an whistles and amenities but they're usually pretty stuffy and in truth don't hood up to the expectations. Hotel Burbank on the other hand does hold up. The rooms are clean, modern, well appointed and there's enough amenities to get you through your stay. The beds are extremely comfortable and everything in the room is most all you need for your stay. I spent three weeks here on business and have no complaints. We all know three weeks can be a long time especially when you essentially live in hotels part of your life for business. I cannot think of that one single thing to mean about. They have a nice pool, sauna, gym, great business center I love as able to utilize with ease. Their restaurant is solid and surprisingly reasonably priced. As well, they're right center downtown Burbank with plenty going on and a great restaurant and cafe scene. The location is okay excellent. However, what makes this hotel top tier is the staff. They are super friendly, always helpful and very knowledgeable about their facility and everything around it. From the front desk and cleaning crew to the management and shuttle drivers everyone is top shelf in their business. These folks know how to handle all types of folks with ease and grace and you know they must come up against some real knuckle draggers in their business. In three weeks I witnessed a few situations arise, not once was hotel staff unable to handle them sincerity and finesse I really can't imagine having stayed anywhere better including the swanky joints where the staff could be any better. I surely plan on staying here again on business. If your on vacation or on the road Hotel Burbank should be a definite consideration. read more

It started from the moment my guest and I entered the room. Both beds had a piece of hair near the pillow area. When we called they offered us "turn down" service. We didn't squawk. My guest asked for a bottle water (8 oz mini size). The evening of our third night we again asked for a bottled water and were instructed to go to the other end of the counter. When I asked I was informed that I could get the water from the cafe area. I received tap water in a plastic cup. I paid close to $600 which is ridiculous for any of your staff to be haggling over something so minor. My guest was informed that the waters were for the airline staff. I would never recommend this hotel to anyone who wants any type of friendly experience. read more

Hotel Burbank - This is the 8 oz water bottle!!!!!! - Hotels Near Me - Burbank, California

Staff are friendly and a helpful. The gym is terrible. The equipment more than likely came from the Stranger Things film set. Everything is old and squeaks like crazy. This hotel is bleh. The rooms are a little outdated. The sheets are very rough. I'd say the pillows are pretty decent though. Good size but "dumb tv". Make sure and close the toilet seat or it will spray water all over. It's a fairly aggressive flush. Location is great. Lots of food around. read more

This hotel has nothing special to it other than being close to the mall and food court so I guess location was convenient; however, they charge for parking and no breakfast like other hotels. It's mediocre to say the least. Depending on the rooms you get, it's meh read more

Meh. We needed a place to stay last minute and thought the Burbank hotel would be the perfect place. 3 stars for location, great food options within walking distance. The hotel itself looks promising but past the lobby we were underwhelmed. Low ceiling's made me feel claustrophobic. You need your key to use the elevator. So that's kind of an inconvenience. The room felt dated. Bed was whatever not comfortable but not terrible. I guess the price bugged me. I didn't get what I paid for, I got less. read more

This Hotel (OSO at Burbank) has the worst customer service ever! I went in today (9/22/2023) to check-in, and the hotel clerk refused to check-in and give the room key because I don't have a credit card for them to put on file. I told the front desk lady that I had already paid for the room, and I put down the $100 deposit in cash. They still reduced to check me in and not give me a refund or hotel credits. Basically, they took my money and refused to provide me service!!!!! What happens to business integrity these days? I will file another complaint to BBB to reflect the dishonesty of this OSO hotel at Burbank,CA., is treating their guests. read more

Good location and pricing was reasonable. The beds were nice and cozy. Microwave and fridge was very convenient and helped us save money on food and drinks. Nice partial view of Hollywood hills. The lady who checked us in on the evening of of April 12, 2022 was very lovely. read more

Outstanding customer service, facility is clean and well maintained. Staff is kind, knowledgeable, and well prepared. read more

A cute boutique style hotel. Love the feel and look of the lobby. Everyone in the service area were friendly and engaging. The rooms need a refresh to match the look of the lobby. However the room was clean and the bed was very comfortable. I had breakfast. A sandwich it was fresh and deliciousOverall a cute comfy spot away from the norm. read more

See all

Check in was smooth... Lobby was clean and they had music playing. Our room was clean. Only thing was the elevators were warm once we got in and our room was warm as well. Especially it was a HOT day, I wish they could've had some type of air on when arriving in the rooms. read more

Horrible! The pipes in our bathroom sounded like a power drill was going off all night! We couldn't sleep at all it was absolutely unacceptable. Also when we booked it said free parking but they charged us $25! There are even signs all over the garage that says overnight guest parking is validated. Horrible hotel would never stay here again read more

I did not have a good night sleep. The windows were soo thin that I could hear all the outside noise. I was woken up the second day by the person next door. I could hear his full conversation. I let management know that I was not satisfied with the stay but he just tried to explain his way out of the situation and showed no empathy nor interest in my discomfort. I will not be coming back to this hotel in the future if I know that management does not take complaints seriously. My wife was also with me and was in total disgust with the the way the manager dispelled our concerns. read more

First time staying here. Great location, walking distance to a ton of restaurants and shopping. Rooms are a good size, bathroom is small, tub/ shower combo. Bed was comfortable. Nice little bar off the lobby serving decent food. My room was facing the freeway and railroad tracks so it was a bit noisy. read more

Nice hotel. I booked through a third party website. There is plenty of parking. Park across the street to check-in then afterward you will get a keycard to use the hotel parking structure. Safety measures: hotel key required to enter lobby and use elevators. My room was a double queen. Room was very clean. Smelled clean too. There was a small bar just off the lobby with alcohol and to-go packaged snacks. Also could order hot food from a limited menu. There are a ton of places to eat around the hotel within walking distance. We didn't have time to use the pool. I would use this hotel again. read more

I had a last minute trip to Los Angeles for work and had to book hotels last minute within my budget and this was luckily available last minute! I got a superior king room and it was huge! I walked in and did a double take, there was way more space than I had anticipated. The room was clean and neat and, despite some outdated features, was extremely comfortable overall. They did fail to tell me when I checked in that they were having internet troubles and I had to spend an hour on my own to figure that out and having to burn through my hotspot to get work done. The fridge was also broken, not producing cold enough air to keep anything properly chilled and had a small pooling of water instead of frost in it. The man who checked me in was great! He was so nice and welcoming and made my first experience at the hotel a really sweet one! Even just for one night! Overall this was a great hotel and I'll personally be staying again. If you're picky about older features this place may not be one for you and that's okay! Not everyone is into that old 1950s roadside motel aesthetic and need newer features to feel safe and that's valid. read more

This is going to be a comprehensive review. I'll give you what I like and what needs improvement in my opinion. Parking is $22/day. I think it's expensive. When you are in the parking structure, there are no directional signs so I am informing you to take the elevator in the north west corner to level 1. You will have to walk across the driveway so make sure you look for cars. The staff in all areas were pleasant and accommodating. The security is good as you need your key to access places. The fan in the bathroom is very loud! If you are staying with someone and need to use the facilities in the middle of the night, you'll have to bring your phone as the fan is connected to the light and that noise will wake up anyone! Alternatively bring a nightlight. I stayed in a double queen. The towels are low end, not soft. No makeup mirror!!! I had to ask for shampoo and conditioner and the room gets cleaned every 5 days unless you request differently so I was taking out my own trash daily. Room had a mini fridge and microwave and one of those small coffee makers with 2 refills. I decided not to use it but to use the restaurant in the lobby. Personally I think this hotel should give free coffee service in the lobby. It's big enough and if you're trying to be a high end hotel, you serve free coffee. I paid over $6+tip for 2 cups of coffee every morning. The food in the bar is excellent. Their wine and beer selections are a little odd but I enjoyed the experience. You can navigate to a variety of restaurants and services along San Fernando Blvd so the location is great. Free WiFi if you like that kind of thing Bathroom is remodeled. Faucet handles are very tight. Because of the faucet placement, water will get on the counter at and behind the faucet. Don't put too much stuff there or it might get wet. Say they have room service but there's no menu in the room. No information on amenities in the room. You have a gym, where is it and what are they hours? You have a restaurant and a bar, same questions. No extra blanket. read more

I was sent to Hotel Burbank by Marriott Courtyard because they were over booked. They called me and said not to worry that they would make it up to me by providing me a hotel room free of charge for the inconvenience. I arrived at 10:30 pm and I find myself at the front desk while I'm writing this and it is now 11:15 pm. This place is part DMV and part Disneyland wait, neither one is an option EVER! Apparently this place is going through a renovation and it sure looks like it. The lobby looks like it was decorated with left over parts from a Mid Century yard sale! If I would have known that this was going to be my experience I would have brought my tent and just joined the homeless people on Victory Blvd! And as I continue to write this the customer service agent is taking what appears to be an online training session on how to use the computer. At this point I might as well ask for a pillow and a blanket and sleep in the lobby but the music is loud and the food delivery people are running in and out of this place. It's now 11:30 and we are finally in our suite listening to the loud traffic noise bouncing off our room window trying to come in. Hotels like these should not be refurbished but should be torn down and replaced with a cheap buffet. At least the line would be faster and I would know exactly what I was getting into. If a hotel provides you with a free nights stay at the Burbank hotel just say "no thank you" and ask for the complimentary water bottle instead. The Burbank Hotel is one of the places you want to stay away from at ALL costs! read more

Upon arriving the vibe, decor and music was great! Woman who checked us in want friendly, and YOU HAVE TO PAY FOR PARKING!!! That's wild. Man named Bobbi made up for it and went above and beyond for us! Cafe had great food. Rooms were ok, need to upgrade to hardwood floors. Ceilings are so low. Great location, went to black angus for dinner, stumbled upon an evening market where I bought a beauty bracelet. read more

Hotel Burbank - Lobby and main floor beautiful, rooms are old - Hotels Near Me - Burbank, California

See all

Their staff is rude and have a superiority complex! Honey your hotel isn't great. You don't even have room service, your food options are subpar, a gas station has more choices than you. Oh and the best part is: they don't give you YOUR hotel bill when you check out, they give you SOMEONE ELSE'S!!! That's right! They give your credit card info, address and everything you charged to some random guest and then say "my bad." read more