Loved our stay here!! It was so cozy and quaint while still being nice. The courtyard was perfect with a relaxed and welcoming feel as though we could hangout there with anyone else in the hotel. Loved that they had a hot tub in the courtyard and our room's patio was right off the courtyard. The breakfast was a great little continental breakfast with champagne and locally sourced/homemade foods. Mini bar was great and room was clean and comfy! We were able to walk to restaurants and bars with relative ease, though walk to the beach was a little more effort due to the incline on the way back. We stayed in 3 hotels during our trip to SF, sea ranch, and Carmel, and this was our all around favorite. read more

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High resort fee despite not being a resort. There is no pool or spa only a hot tub. At the hot tub, there are no towels. The rooms are outdated with old chipped furniture. Asked for a room clean at 4 which they said it was too late, despite, no notification that there is a cut off for cleaning services. Staff are unavailable after 9, so if you need anything you are out of luck. The price , 495 plus resort fee, is simply not worth it. read more

Horrible hotel for the money. Zero sound proof so you hear everything. For almost $500 a night imagine being woken up at 6am and hear 2 hours of what sounds like thunder and bears fighting on top of you from upstairs just pacing around. Terrible experience for the money and would not recommend this old and outdated location. Front desk staff also did absolutely nothing when mentioned read more

Hotel Carmel has curb appeal, exteriorly. While the rooms are cute upon entry, the bathrooms are extremely dated and claustrophobic - think 1970's without ever updating and charging you almost $800 a night for a standard room. There is no balcony, despite the pictures appearing that there are. The room has a musty smell and walls are paper thin. I didn't mind so much, since we put on a sound machine while we slept. There is also no air. Continental breakfast was nice; otherwise, you may as well spend the extra and stay somewhere else. Thought this may help if you are looking at both 5 and 2 Star reviews. It is a 2, maybe a 3 for some. read more

Pros: the hotel is clean, the bed is comfy, and relatively quiet if you get an upstairs room. The treats like cookies, breakfast, wine hour and all are not free since they charge a mandatory amenities fee. Con: parking is limited. Our room wasn't ready despite checking in after check in time. The bathroom was very simple and though they've given the place a face lift with paint, it's still obviously a motel masquerading as a hotel. For a place to stay and sleep, it does the job, but if you're looking for a luxury and pampered experience, look somewhere else. read more

Spoiler alert: Thin Walls. You will hear EVERYTHING.. a sneeze, fart and a text alert from your neighbors. We came here for a baby moon and was truly excited for our quick weekend in Carmel. We had a long day getting in but relaxed on the beach for a few hours and had a nice dinner. We were excited to end the night relaxing at the hotel since this would be our last night just the two of us. Checking in was fine. Anne helped us and explained all the parking regulations- and in Carmel it's a lot. The other issue is the parking spaces are first come first serve so you're more than likely going to have to do street parking. The biggest issue we had was how thin the walls were. The room above us was loud and partying until about 1am. We had to call the lobby to ask them to talk to the above room. Once called, half the party left but the guests who were there blasted the TV and you can literally hear word for word the shows and their own conversation. It wasn't until 2am they tuckered themselves out. Being pregnant and tired is one thing but paying over $500 for a room and this is what we are dealing with on our last trip together made me extremely mad and I felt a bit jipped of my experience. If you want to try it for yourself- I recommend trying to get the 2nd level rooms. Unfortunately I did not because I was having a hard time with steps. Definitely won't be coming back and for that price ticket. Should have went with my gut and went to Hyatt. read more

Hotel Carmel - Lobby, can sit for their morning continental breakfast - Hotels Near Me - Carmel-by-the-Sea, California

This place is used very shady behavior and I believe they are legitimately stealing from their customers. We booked the room thru a website which listed all the charges. When arrived to the lobby where the lady offered us complimentary drinks and snacks. And then asked us to a credit card which she immediately charged $40 for hotel fee related to the same "complimentary snacks and breakfast" even though breakfast was part of the room booking. And days after, we recived a $100 additional charge for using the in room bar which we absolutely didn't use!!! I would recommend staying away from places like that read more

Hotel Carmel is a wonderful and charming place to stay in Carmel. The rooms are beautifully decorated and the automatic fireplace on a timer is dreamy. The outdoor seating area with a fireplace, fire pit and jacuzzi are wonderful places to sit and relax. The breakfast is simple but fresh and delicious. There is a restaurant and bar on site which is convenient and the food is very good. The staff is top notch! Ghirardelli chocolate chip cookies are available in the afternoon in the lobby. They also had wine and cheese in the afternoon as well. The only downside is that parking is limited in their parking lot so you have to find parking on the street which we were able to do. I would highly recommend Hotel Carmel and would stay there again! read more

I'll start my review to say that we will never stay at Hotel (not a hotel - it's a motel) Carmel ever again!!! After we checked out & on our way back home to SoCal, i received the email from them with my folios. We were charged $40 + tax a day for "amenities" ... i immediately called to inquire what the amenities were that we got charged for - i was told that (& i quote) "well, it's not really an amenities fee - it's more of a resort fee" ... resort fee??? Seriously - they consider themselves a resort (please educate yourself on the meaning of a resort)??? This place is not only not a resort, it actually is not even a hotel - it's a motel masquerading as a resort/hotel (perhaps to be able to justify charging these additional fees). I specifically asked when i checked in if there were going to be any additional charges & the girl at the desk said (& i quote) only for incidentals & if there was any damage to the room. When i called after i saw that they charged me an extra $45 + tax per day for 3 nights stay, i expressed my concerns & extreme dissapointment/frustration, she said she totally understood & would have the manager call me ... 2 1/2 days later I'm still waiting for that phone call. Please rethink staying here. read more

Great service! Honestly, if you've done searching for places to stay in Carmel you'll have noticed a majority are extremely dated, sometimes giving you Golden Girl vibes. Not Hotel Carmel though! They have adorable interiors especially their reception / lobby area. The rooms are more or less courtyard style. The courtyard area has a cool fire pit with lots of Adirondack chairs perfect for evening wine sipping! The gals working the front desk are adorable. Extremely inviting. They do a complimentary continental breakfast in the mornings in the reception area. Cute setup! read more

The location of the hotel is great, but our room was awful. The room was funky, stale and old. Definitely not a $600+ room. No AC, so it was necessary to open the door to get a breeze and some fresh air, but it was located behind the tavern, so the noise was awful. Every night and every morning trucks, trash, bottles crashing into the dumpster. etc. The mattress was lumpy, the toilet was made for short people and you had to flush it multiple times to get it to flush. I noticed the carpet under the mini fridge was soaked and the cabinet the fridge sat in was stained from water, When I mentioned it to the one of the cleaning staff, she said its been like that for a long time. I did mention all of this on checking out, but I am doubtful anything will come of it. For the money, I would expect better. read more

We stayed here twice already and we are going to book here again on our visit next time. Service and location are excellent. They serve good breakfast and snacks. The customer service was exceptionally great. I highly recommend this place! At first, we stayed at the room up from the lobby and second near the patio outside. read more

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Cute boutique hotel in Carmel. All of the hotels in Carmel are small boutique lodge types but some are older and not updated. Hotel Carmel fits the boutique vibe but is nice, renovated, and welcoming. Room was a good size and clean. Cute little hot tub and courtyard with fireplace and seating. The lobby had fresh chocolate chip cookies every night, a generous continental breakfast in the morning, and different complimentary cocktails throughout the day. Overall very pleasant experience and would stay here again. read more

Hotel Carmel - Entrance - Hotels Near Me - Carmel-by-the-Sea, California

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Disappointing start to a mother daughter getaway. We pulled into the hotel/motel an hour early and thank goodness was we did. The parking spots get snapped up fast. When our room was finally ready, I was disappointed to discover that although we booked two months earlier, we were stuck in a dank back corner of the courtyard in two musty rooms. Even more disappointing was that a courtyard room was the hotel reservationist's recommendation so that we wouldn't overlook the parking lot. But guess what? The parking lot rooms have views of the ocean. So lame. We haven't been here very long but so far the desk staff is curt, the bathrooms are crappy and the room is depressing. There are far more fun quirky places to stay in Carmel. The location is good but the rest stinks. Update Day 2 After doggedly pursuing a change of rooms we were promised two on the second floor the following day. Same layout but sunny and not soul sucking. We can even see the pacific over the treetops. The hotel staff was cheerful and helpful, offering to help schlepp the luggage up the flight of stairs. I have a few other positives to report on at Hotel Carmel: 1. Their continental breakfast is a true, European style continental with amazing croissants, fresh fruit, yogurt and granola and hard boiled eggs. They even supply champagne if you'd like to start the day with a mimosa. 2. Their in-room coffee makers are lavazza, superior even to Nespresso for a morning espresso or americano. 3. Management reached out to me to apologize for our experience and sincerely listened to the issues we had. I did notice that my new room had freshly cleaned carpet which was a big step up from whatever bio-hazard lurked in the last room. I increased my stars to three. Just don't request a downstairs courtyard room unless they guarantee a sunny one. read more

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We came up from L.A. during the fires looking for a safe, comfortable place to land after a very stressful week. From the moment we arrived, Anne made us feel at home. She was friendly and helpful; the chocolate chip cookies helped too. The room was clean and bed was so comfortable. The next morning, Katherine, at the front desk was even more welcoming! We sat with her for a while and chatted like we were old friends catching up after many years apart. Love this place and its people. Thank you so much! read more

Hotel Carmel is literally the first hotel that I have stayed in since COVID happened. I haven't ventured out into many places but over the weekend we decided to take a chance and try something new. This little small hotel is beautiful in every way. We got here pretty late and the check-in counter was closed. It said to call a number and immediately someone came to the door. A very nice man had let us check-in and told us about the area and also how COVID measures have changed how they did their breakfast meal. Overall I'm glad we picked this pretty fun hotel. The outside and inside are quite pretty and super relaxing. When we woke up we could see the ocean from our second-floor hotel room. It was quiet and nice but what was pretty fun is they have a little patio area with a fireplace. Everything is well decorated and the staff was super chill and really sweet. We had a lot of fun and totally would stay here again!! Thank you for making my first time to the outside world feel safe and homey in a way! Loved it!! read more

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Unfriendly and disorganized staff. Poorly managed and check-in is a disaster. Any other hotel would be better. Limited parking. read more

Oy vey. This isn't a hotel. This is a motel. One of those places you are truly excited to stay because you booked a suite and paid $1,529.23 for ONE NIGHT, but it just turns out to be good marketing. This place is just that. They have hired someone to build a beautiful website, use a couple of great shots, they have painted the building black and white and added shutters -- but the reality is not good. Our room was small (supposed to be a suite), the bathroom was even smaller (should have known when NO pictures where on the website) and very outdated, carpets had stains, and we didn't even have a spot in parking lot and had to go park wherever we could find street parking- all for $1,529.23 for ONE NIGJT. We have stayed at many other local hotels nearby and we were the fools to fall for this one, shame on us. I should have read the other reviews before booking as most folks say the same things as noted here. -It has NO AIR CONDITIONING. We baked all night! -it's obviously dog friendly because we could also smell dog urine in our room. What a nice smell. -We also had someone's old leftovers in the mini-fridge too that was never cleaned out. -We could hear our upstairs neighbors walking and talking the entire trip. read more

So my boyfriend booked a trip for our anniversary a week long. Check-in was seamless staff was friendly. I was waiting for one of the staff to check us in and were were supposed to get a bottle of champagne but never did. Per Instagram message someone has message after reaching out if they do any anniversaries or birthday special and they said yes, we will provide a champagne bottle upon arrival but never got it. We were kind of disappointed when we discovered the rooms don't have windows you can open to have some ventilation it does get muggy after a while. Although at night gets cold. (When went around December time) Cleaning people were great of always giving us new towels immediately when we called. The bedroom is soft that you immediately sinked in. It was so hard sleeping on there for 4-5 nights. It really hurt our backs. Maybe because we are so used to hard firm beds which is like it. So we understand it's a preference. We so badly wanted to like it. It was cute but overall I have to give it a 3/5. We will most likely not return again. Definitely checkout the pub across the street the pretzels are truly is amazing like most reviews give. It was so good we had it twice in a row. read more

Update [7/20/21]:: Hotel management has responded to some of my concerns via email and indicated room improvements are being made. I'm updating my review from 1-star to 3 for their willingness to make things better. Major misrepresentation of room setup. I booked a 3-night stay for the Suite ('The Attic'). My negative experience is not due to rude staff or lack of professionalism, but rather an expectation of privacy the hotel was unable to provide. The nature of my visit was for my honeymoon, so privacy was clearly my first priority. The Attic is structured more like a cheap upper unit buildout within a large garage space. The front desk lobby is directly below the suite and is occupied 24 hours per day. As guests check in, their voices and conversations are easily heard from within the suite -- there is zero sound barrier. The bathroom has a window and no exhaust fan, leaving us with a conundrum if we want to enjoy the shower -- humidify the entire unit but retain our privacy, or leave the window open and broadcast how great it is to be newly married and on vacation. Within the suite was an unlocked utility closet with open access to the attic crawl space, which was full of random storage items. It immediately evoked a sense of amateur hospitality and clearly would be a major safety concern had I checked in with children. This hotel suffers from incurable defects that severely negate its value for guests. Would not recommend. read more

Hotel Carmel - Attic space - Hotels Near Me - Carmel-by-the-Sea, California

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All around excellence. This is a boutique hotel in a quaint setting that masters the comfort and service game. The staff was casual and incredibly accommodating and helpful. All members that I encountered were excellent and friendly. The room felt cozy, bed was comfortable. There was a fireplace with a timer for those chilly night where you dont want to climb out of bed to shut it off. The TV had chromecast and there were extra comfy robes and an honor bar. The courtyard had a tastefully screened jacuzzi spa and fireplace, fire pit and lots of seating to enjoy both. The hotel is in walking distance to restaurants, beach and wine. The breakfast was included and delicious. Fresh berries, croissants, granola, yogurt, eggs, fruit. Parking onsite and included. The hotel attracts friendly and respectful guests. Definitely a top choice for Carmel. read more

Very charming place with a great staff. This boutique hotel features comfortable amenities and friendly staff. Kathleen was super nice and helpful! Close to everything. Wish there was an electric car charger on premises. Otherwise great stay! read more

I went here for my engagement weekend - it was super magical and the hotel was perfect. But that Sangria and those house made cookies were to die for! read more

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COVID REVIEW This hotel is super cute during non covid times, being in a prime location close to the beach and the main street. However, I wouldn't stay here again during covid for two reasons. 1. The lady at the front desk who handles all your coffee and tea and food during the morning does not wear a mask. Like wow. I'm not even joking. It's that bad! Pretty sure that's illegal nowadays. She straight up handed me my tea with no mask on and it wasn't even on her chin or hanging somewhere. Very gross and unsanitary and a health risk. 2. The continental breakfast is..... so gross. Some granola, a dry muffin, some almost expired (in 2 days) orange juice and yogurt. No thanks read more

Hotel Carmel - continental breakfast - Hotels Near Me - Carmel-by-the-Sea, California

I found this awesome little place on my way to Monterey. Got in a little late, but would've been nice to spend the day here. Quaint hotel with alot of history. Oh and the room very clean with alot of upgrades. The staff was very polite and helpful. Thank you to Robert Slaybers for assisting my bride in locating a parking spot. Had a couple of cocktails at Brophys Lounge which is located on the premises. And last but not least, the tasty and light complimentary breakfast. I will definitely be back here next time I plan to visit. Also the surrounding area looks great to go for a nice stroll. read more

Overall good stay. A bit bumpy at the start. We arrived to our room and my husband found a long hair in the shower (gross). We called the front desk and asked for the bathroom to be cleaned the housekeeper arrived. We showed her the hair and she picked it up then said the bathroom was cleaned. When I asked her to do another once over, because well why is there a hair in the bathroom that doesn't belong to use she rolled her eyes and told me again "it's clean." Well let's say I was over speaking to her. Also, while walking outside after the incident I did hear the same housekeeper speaking in Spanish saying some not so nice things about me (probably not a great idea, never know if your guests speak a different language). I went to the front desk and Anne was kind enough to handle the situation and even brought us some champagne (very kind). I will say when looking for something under the chair I found a tennis ball (again not ours). Goes to show cleaning crew is not actually doing a thorough job. Very cute hotel in a great location, cleaning staff left much to be desired. read more

Cute little hotel located in Carmel. The beach, restaurants, and shops are all walking distance. The room was comfy but there's no AC and you can only crack open the window for some ventilation. At times the room would feel stuffy. It does cool down in the evening which kind of helped a little. Parking is very limited and it's first come first serve. Street parking is available. Fun little bar located next to the lobby. The pretzel is a must try! They give out complimentary cookies at 7 in the lobby. :) breakfast was good. Highly recommend the chocolate croissants. I would visit again. read more

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I don't even know where to start. Definitely in agreement with some of the other reviews. From the outside and the website, this motel looks charming, however in reality, needs a renovation! The motels greatest asset is Anne at the desk who is, as she says, not a manager just a desk clerk. The plumbing is a mess. Our toilet was running, the pipes under our sink leaked to the point of water spilling out onto the carpet. Speaking of the carpet, it was buckled by the foot of the bed across the entire room. Very dangerous. The Chromecast in our room did not work. It just showed no signal. We were also charged $20 a night for amenities meaning breakfast which was supposedly included. I would have to say thou that the two worst parts of this motel were the bed, where you rolled into the middle although we were told it was a new mattress, and the noise from the road & other rooms. Extremely noisy! I would recommend handing out earplugs at check-in. As I initially stated, the best part of this property was the staff who are courteous and professional, however paying $500 a night to stay at this "Motel" is absurd. We came from the East Coast for a nice peaceful stay in Carmel, unfortunately that's not what we had at the Hotel Carmel. Will definitely choose a Hotel next time. read more

Hotel Carmel - Buckled Carpeting - Hotels Near Me - Carmel-by-the-Sea, California

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Quite disappointing and I agree with many of the reviews already on the site. Our room was dark and musty and definitely not a luxury stay. We checked out one day early despite already paying for the night. read more

We like to stay in Carmel because of the cute shops and the fact that most places are within walking distance. Hotel Carmel is the 3rd hotel/motel we have stayed at so far. Overall, our experience with the Hotel Carmel was just average. It looked cute and cozy from the outside, but just as others stated, the inside of the rooms are a bit outdated. My husband booked the room based on the images he saw on the website, but most of the photos are of their lobby, not the actual rooms. The images lead you to believe it has a modernized cabin look but the room decor is actually a floral wicker style. For the price of the rooms, I have stayed at more modern places. We checked in on a Friday night and found the parking lot to be small and pretty full. There were a few spots underneath an overhang but it was so low we couldn't open the door to the trunk of our SUV making it hard to get our things out. Upon checking in, the employee was nice enough to warn us not to move our car because parking can be difficult so we decided to walk around. When we got back to the room, I noticed the TV was not working. Then when I went to put our leftover food in the fridge, that was not working either. I looked under the desk to find the power strip connected to the two were unplugged. I plugged them in and continued to place my items away. Well, because of the weather, sometime in the middle of the night the power went out. Because of this, the room was a bit cold and we had no fireplace to make matters worse. Since it was rainy outside, there was no natural light either so we had to get ready in the dark. My husband went to ask the front desk and apparently they have a generator that powers half the building, just not our half. It would have been nice to be informed of the power outage or be provided with lighting or anything to help make the stay more comfortable. I know they cannot control the weather but they should have precautions in place in case such things happen. What are guests supposed to do at night. About a couple hours before checkout, we decided to walk to town and find something to eat since our food in the mini fridge went bad and the breakfast the hotel had was just hard boiled eggs, fruit and yogurt. About an hour before checkout we decided to return to the room one last time to use the restroom. When we got there, we found housekeeping was already cleaning. We had removed all our luggage but had not checked out, specifically because we were not sure if we were going to need the room later. It is not housekeepings fault, but it was definitely disappointing. Would I stay here again, probably not. It is not a bad place to stay but there are much better options for the price you pay. read more

If you stay here, you are getting 5 star location, a 2.5 star room, and paying 4-5 star prices. We just stayed at Hotel Carmel for 4 nights. pros: location cleanliness staff is super friendly breakfast in the morning was excellent adjoining bar was pretty good outdoor couch/fireplace sitting area is cute. Despite the negatives below, the place has a certain charm about it. cons: $650 for a $200 room They clearly are not putting much money into improving/updating the rooms. - mattress was very old - bathroom vent sounded like a jet engine - it's basically a motel, so you'd like sturdy/safe/working windows. Not the case. - there is a hot tub in the main common area, and the water tubes are running above ground with a protective step on top of them so you don't trip over it. remember - they are charging $650 a night! read more

Growing up in Carmel I never gave much thought to hotels in the area. So coming back to the area as a visitor is disorienting when it comes to finding accommodations. When we arrived, I vaguely remembered this place as the Dolphin Inn. Well, it turns out, it was! The funny tidbit is that my in-laws stayed at the Dolphin Inn 30 years ago for their anniversary in the same room as my husband and I for our anniversary stay! This made our stay that much more special. Changes have been made to make the property more modern, and I believe they are continuing to make improvements under new ownership. The pool is no longer there, but a large and welcoming sitting area with a firepit that encourages guests to relax and interact was wonderful to use during our stay. There is a hottub which many were taking advantage of. The rooms are comfortable, but the walls are thin as are the single pane windows so if you're noise sensitive, keep that in mind. To be honest, Carmel is a pretty quiet and sleepy town, so outside noise is minimal, but if you have a noisy neighbor, the walls won't keep them out. The location is a HUGE plus. It's just "far enough away" at only 2 blocks from the main commercial area and Ocean Ave, which means there is less traffic and noise to deal with. But its so close that it is only a 5 minute walk to all of the restaurants and shops. They have parking onsite, that is not extra. However, it is first come first serve, and some of the spots are tight. So if you have a large SUV, please be mindful and dont park like an a**! In fact, the street parking near the hotel is all day and free and we found it easier to street park than fight going in and out of the lot. They have a lovely front staff, and the breakfast was delicious. Its simple--consisting of bagels, oatmeal, overnight oats and breakfast burritos--but was just right so a quick bite before heading out for the day. read more

Great location! $1500 for a "suite"was ridiculous but room was decent, quiet. Bed and pillows comfy, really hot without AC. Prior guest's leftovers in fridge. housekeeping took nonslip mat from shower. Had to ask front desk for ice and Don was great about it. Miss K acted like It was beneath her and wouldn't get it for us. Coffee pot empty at 7am and pretty sure Miss K couldn't be bothered to keep it filled. Food at Brophys was good. Got lucky to find parking spot each day. Hottub and outdoor fireplaces were nice. Will not stay again though. read more

Great customer service! Everyone was nice and helpful. The area is also nice and very close to the beach.

Absolutely book your stay- no hesitation on my part to return again soon. The location is prime to the beach + the downtown area for endless shopping & dining. Carmel is such a wonderful experience- Hotel Carmel is the cherry on top of a great visit. I did partake in the wine tasting they have in their uber cute lobby from 5:30pm-6:30pm. I also enjoyed a small amount of time on their lovely patio (which I noticed they keep in pristine condition). They have a hot tub available to guests from 9:30am-9:30pm. I took advantage of this as well. Since it was winter I went down in my (hotel provided) robe. The waters temp was perfect for a star gazing night. The lobby staff was superb- I think it was J... (can't remember his name) that checked me in & provided all the need to know info. Overall: extremely happy with my stay. Thank you Hotel Carmel! read more

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Very disappointing, especially for the price of $600/night. The rooms have been given a quick cosmetic update, but for the price per night, they needed to go a bit deeper on renovations. The bathroom is outdated and needs to be upgraded. In the morning, we were woken up by the next room's TV, which wasn't blasting, it seemed like they had it on a normal volume. An investment in some sound insulation, especially at the price they're charging would have been a wise investment. The breakfast and afternoon wine and cheese was quite nice, however. If the rate was half, it would be a decent value. I would recommend if you're going to pay around $600 a night that you go elsewhere. read more

Hotel Carmel - Tub fixtures need upgrade. - Hotels Near Me - Carmel-by-the-Sea, California

A cute little hotel right in the heart of Carmel by the Sea. A short walk to shops and restaurants and beach. Fun bar next to the lobby also. Sangria at happy hour and the breakfast was good too. Clean and cozy rooms. I hope we can go back again soon! read more

Hotel Carmel - Lobby - Hotels Near Me - Carmel-by-the-Sea, California

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Located in the heart of Carmel, this boutique hotel has the feel of an inn with probably 20-25 rooms. My first impression as I pulled in was that it seemed perfectly nice and that I'd selected well for my one night passing through Carmel. But first impressions are just that. I quickly noticed there are insufficient parking spots on site for hotel guests and most of the limited street parking in the vicinity has restrictions which require vehicles to be moved every two hours and if you're lucky enough to find a spot by 7 pm, when restrictions end for the day, be prepared to wake up early as your car must be moved again by 7 am. Upon checking in, I was told by the employee at the front desk that despite having properly reserved a dog friendly room, a $250 fee comes along with having a pet. I explained that this policy had never been communicated to me when I made the reservation. Before I could get the words out, I was quickly told this policy is stated on the hotel website. I explained that I was forced to call the hotel to make my reservation as there was a glitch in the website when I attempted to book - and I specifically requested a pet friendly room and nothing was said about any accompanying fee. I clearly stated that my issue was with the lack of communication - not the policy itself (which seems excessively high) - and was then told this would be conveyed to a manager and I'd be called later with an update. I then went to my room - 107 - which was perfectly nice with a comfortable bed and accurately represented by the interior photos I'd seen online. What I had not seen online was how dated and subpar the bathrooms - specifically the showers - are. When paying $400+ per night, I expect a nice shower and that's sorely missing here. Soon thereafter, I received a call from the front desk letting me know the $250 pet fee was being waived since I had not been told about it when making the reservation. I appreciated this very much. I walked into town for dinner and was pleased to see how great the hotel's location is. It is just minutes by foot to the heart of Carmel. Upon returning to the hotel after dinner, I was hoping a parking spot would have opened up, but no such luck. I was fortunate to see a street spot open up in an area that doesn't require cars to be moved by 7 am and quickly moved my car there. Back in the room, I was truly alarmed by how paper thin the walls are - I was able to hear every single word said by the people in the room next to me. But the biggest issue is that the room above us was occupied and every step they took felt like an earthquake and was extremely loud. This is by far the biggest problem with the hotel. If you stay here, bring earplugs - and that's unlikely to drain out all of the noise you'll inevitably hear from other guests. Lastly, the tv in the room enables guests to login to their streaming accounts such as Netflix. I followed the simple directions to do so and received error reports. I called the front desk seeking assistance and was told someone would come by within 10-15 minutes to assist me. I called back 35 minutes later as nobody had arrived. 10 minutes later, a very nice employee arrived and discovered the reason I was unable to sign in: 12 other devices were currently connected (presumably from previous guests) and he did not know how to disconnect them. Apparently this is supposed to be done automatically each time a new guest arrives, but obviously this is not the case. He recommended I watch movies on demand instead and assured me they'd be complimentary. I was unable to find anything I wanted to watch as it's a limited selection, so I decided to simply try to go to sleep (unfortunately no ear plugs in my possession). Pros: great location, comfortable bed, management's decision to waive the pet fee. Cons: incredibly noisy rooms, outdated bathrooms and insufficient guest parking Conclusion: without spending time researching the competition, I'm confident there are options with substantially better value for the amount I paid to stay at The Hotel Carmel. I will not return. read more

I feel the right thing to do when a proper remedy to a problem is sought is to acknowledge the effort and concern of the business. Upper management got in contact with us very quickly and issued our refund for the day we were charged we did not stay and released the hold on our card for the incidentals and amenity fees we did not use. I would like to thank the Hotel Carmel upper management also Anne (receptionist) and Elizabeth (receptionist) for being so kind and working with us to rectify these concerns and issues. Mistakes happen and issues surface, but how they are handled is what makes the business a class act. read more

My review is based on their, in my opinion, ridiculous, dog policy. I was about to book this hotel earlier today for several nights in October, rates were about $600/night. It cane up as dog friendly and allowed two dogs, up to 80 lbs. So I figured this was perfect. Prior to booking, I double checked he policy and first off, charging $250 per stay is absurd. We've taken our dog to many high end hotels and have never paid this much as a flat rate for a pet. But I figured, this is a nice place per the website, so fine. Then I saw the accommodations allow two well-behaved dogs, limit 40 lbs per... BUT they don't allow pitbulls or pitbull mix. WTH? We have a pitbull. He is QUIET, doesn't bark, doesn't yap, doesn't growl, he is the sweetest and calmest boy. We've never had any issues and to be honest, It's the smaller breed dogs that cause the issues and are disruptive. This was really disappointing and ridiculous to me that you completely exclude a breed of dog and based on what? Needless to say, we will not be staying here ever, even if we don't bring the pup. It's concerning that you'd have a policy that completely discriminates against an entire breed of dogs..What's next? Looking at other reviews, however, looks like this worked out best!! read more