While the pictures look nice, this is unfortunately a DISHONEST business and you can do much better booking elsewhere in the Valle. My wife and I booked online and stayed at Contemplacion. At check-in they made an additional $40 charge for the "warranty" - this is not like most hotels who just place a card on file for incidentals. Contemplacion actually charges it and then THEY KEEP IT. Upon check-out they said the charge would be refunded within a day. I watched my CC statement and no refund, so after 1 week I emailed them...no response. I emailed again (now 10 days later) to all the email addresses I could find on their website, someone briefly replied to say they don't know what happened, they'll look into it and get back to me...no response for another week...so I email again, still no response...ultimately it had been a month since our check-out date when I emailed AGAIN demanding a refund... FINALLY I get a response which says that they: looked into it and the room was missing 2 pillows so they kept my warranty, they are "confident" in their decision and that's that. I have no way to refute their absolutely ABSURD claim. If there really were pillows missing they could have contacted me right away, my wife and I were still on the property after check-out, but there never were any missing pillows, just a weak method of collecting an additional $40 from us. I have no doubt they just assumed I would forget about the charge and not think twice about checking for a refund. I encourage everyone who has ever stayed here to check your CC statement and confirm that your "warranty" was refunded.
Here's my SUMMARY:
They have a hip looking place with a nice view, but because there is no hot water (lukewarm at best even after letting it run...), weak water pressure, and a bad septic system (doesn't allow you to flush toilet paper and smells funky), they are not getting as many customers as they like so they employ dishonest methods for increasing revenue. If they wanted an extra $40 just charge more for the room, don't be dishonest (strike 1), uncommunicative (strike 2), and then make up stories about missing pillows (strike 3). Bad service and bad business practices.
Valle de Quadalupe is a beautiful place, so don't let your experience be ruined by staying here. There are MANY other options in the Valle, go support an honest business. read more