Wanted to leave the type of review I find helpful when considering whether or not to book a hotel. Pros: - Solid location makes transportation and finding food/stores easy. Area gets dodgy at night, but that's downtown for ya. - Staff was friendly and helpful, with a 24hour desk that was so handy when checking in after a super late flight. - Price is on the cheaper side. - Coffee machine in room, though we did not use it. - They have a gated area where you can store your luggage if you're between hotels/plans/need somewhere safe to keep it while you go out. They do a good job with tagging and ensuring it's safe. - Elevator requires key to operate (which is a safety feature I appreciate). - Built-in handles and shower seat inside the shower, so it is handy for accessibility purposes. Photo shown below of our shower. Cons: - No bathroom counter space... like NONE. Ended up being much more difficult to deal with than I'd anticipated. Bathroom shown below in photo - Very loud A/C unit. - Creaky floors and bed. Walking through the hallways is a loud affair. - Outdated overall, in rooms and style. The vibe is kinda tacky and kitschy, but not very classy. In general, I didn't feel like the room was easy to feel comfortable or relaxed in. - No microwave. - No flat surfaces, tables, or desk in room so it's tough to find any way to eat in the room AND it's hard to find anywhere to keep your things off the ground. Most of our luggage, bags, etc. just had to be placed on the floor around the room. - A few different musty smells depending on area (room and hallways both had their own scents). The worst part is that the walls are thin. Like... THIN thin. A couple we shared a wall with had been up to some private activities on multiple occasions that left my partner and I shocked with just how much we could hear at such a clear volume. Same goes for sirens on the street. My partner and I tend to be very chill and level-headed with expectations for hotels since we travel on a budget, but I would not recommend this place. I'd definitely recommend that you consider other options before landing on this one. read more

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I stayed at this hotel for the past three years, and I've always had great experiences with the staff. Unfortunately, today completely changed my opinion, and I don't plan to return. There was a blond male employee, probably in his 30s, whose name I don't know, who was extremely rude and aggressive. I had extended my reservation for one more night, and I knew I needed to come back to the front desk to check in again. I wasn't feeling well and ended up being about 10 minutes late. Instead of speaking professionally, he called my hotel room, yelled at me to come down immediately to check in or check out, and then hung up on me. His tone was hostile, disrespectful, and completely inappropriate. I understand that hotels have policies, and I wasn't trying to ignore the rules. However, there is never an excuse to treat a guest with such disrespect. A polite conversation would have been more than enough. I'm very disappointed that someone with such poor customer service skills is representing this hotel. One unpleasant interaction was enough to ruin what had been three years of positive experiences. read more

This is a review for the lobby bar where Salvatore hosted. Amazing drink service! Amazing bar! They have regulars. I want to stay again, not for the rooms, for SALVATAORE. read more

Great stay in a central location! Stayed locally for one night and checked in here. Rooms are bigger than I anticipated but bathrooms are on the smaller side. Got a room with a nice little view. No Tub. Just standing shower which is no problem for me. Upon check in, the lady in the front was super nice. Don't remember her name though :/ Clean rooms. Nice little bar in the lobby area as well. Lady bartender was super nice. Overall for the price paid this is a great option and will stay again! read more

So I booked my hotel room way in advance since I had an appointment that was very important to me and have never stayed at that hotel before but the first night I had an issue with the room and was looking around at other places for another room but I was so stressed out because my appointment was that day so there was nothing I could really do at that point but went downstairs in the morning and just brought it up to Simone, who was the lovely person working behind the front desk and oh my God she was right on it!! She told me to go do my stuff during the day and come back in the early afternoon and she would have something for me and she sure did and it was a wonderful room. I was so excited and so happy with the room and experience at the Hotel! Simone was a literal lifesaver!!!! read more

I have stayed here twice now and it's not the greatest hotel in the area, but I'm sure it's not the worst either. We checked in about 9pm on a Tuesday night and had to wait over 10 minutes at the front desk till some employee came casually walking out of the back to help. He had is earbuds in, no haste, and no apology for the wait.. horrible customer service. The girl who checked us out and setup our luggage to be held was friendly. I am giving them stars for- 1) location, only like a block from the Powell transit station! 2) Alaska points, if available you can book this one through Alaska and earn miles. Property quirks- 1) tiny rooms! You don't get much space in their rooms, but we don't stay much in the room so it's workable. 2) smells.. the rooms are not well ventilated so they tend to smell musty and sometime the hallways smell icky. Maybe next time I'll look for another hotel but right now this one is my go to for San Fransisco. read more

Me and my bf had a mini staycation and stayed here for one night. Fantastic location and the most friendly front desk staff I've ever interacted with! All of the front desk working April 13th to April 14th were amazing, I interacted with 3 in total. The room was clean, fast wi-fi and was very conveniently located to Bart, Muni and the bus. I would definitely stay here again! read more

Booked a 3 night stay here and arrived very early on a Monday (6am) I had already called the night before asking for an early check in and they said the earliest could be 2pm but they could check my bags and that would give me the chance to explore the city for a few hours until check in time which was totally fine with me. However when I arrived and approached the front desk there was this young blond man (I think his name is Tyler) I asked him to check my bags and if I could hang out for a little bit in the lobby while I figured out where to go have an early breakfast and he very rudely responded that he couldn't have me hanging out in the lobby until 3pm. I told him I wasn't planning to stay that long there and even if I did I don't think there's any really any problem with me waiting in the lobby area until my check in. I felt very unwelcome there and I would never book this hotel ever again. That single act of disrespect and unkindness was enough for me, I have never been treated this way in any other hotel in SF. read more

Wow. I see why this place got three stars. Old, smelly, sheets are dirty. The lobby is trying to look nice BUT bar and restaurant wasn't open. The stairs were the nicest thing about this place and we only took the stairs because we were afraid to ride the elevator. This place has a bad smell. It's in desperate need of some major renovations. I can see this place as the setting of a horror movie. Old carpeting and uneven floors that creak with every step you take. Dimly lit and grungy looking. The area is terrible. Lots of businesses closed and buildings for lease. We honestly did not do enough research before arriving. Like the other reviews mention, the window a/c unit is so loud. This place gave me a headache just being in the room for an hour. We arrived late and had no other choice but to stay the night. We were both itchy after sitting in our original room for a few minutes and asked to change rooms. Concierge was nice enough to switch us. The second room was better but not by much. We cancelled the rest of our stay and found a hotel for double the price down the road. Worth it. We went through a third party booking company so cancelling the rest of our reservation was such a pain. read more

Hotel Fusion - Contains cancer causing chemicals? I'm new here but, what?? - Hotels Near Me - San Francisco, California

So this hotel has lost any business from me AND clients for life I'm a San Francisco resident who has lived in the area for 15 years. I was trying to come back home on a Sunday evening and the next bus was not for another 30 minutes. I decided to call a car to take me home from the hotel lobby because it would be a safe place to stand while I waited for my Uber. It was after midnight on a Sunday. Anyone who knows or books this hotel should be an aware that at night this area becomes VERY dicey. No one, particularly a single young woman should be standing on the street corner after midnight where this hotel is located. Hotel lobbies all over the world have long been a place that is well lit and safe for someone to call a taxi. On this particular night, the front desk attendant decided to tell me that I should leave. When I asked him if he was truly trying to tell me that as a woman, I should go stand on the street after midnight rather than on his side of the door. His response was to shrug and tell me to leave. Perhaps it's because I have lived here for 15 years and know how unsafe the neighborhood is that my reaction was to be polite while remaining resolute that what he was suggesting I do would be incredibly unsafe. Just two weeks ago a person was shot a block away during broad daylight. No way was I leaving to be vulnerable on the street. His insistence and lunacy around this stance has lost all business from me forever more. I drive around 50 hotel nights a year from family and clients and I will never recommend this hotel based on my interaction tonight. In fact, I will go out of my way to tell people not to stay at this hotel. I hope the mother or sister of this staff member is treated with more dignity and respect should they need a safe place to stand for 8 mins than I was tonight read more

This boutique hotel near Powell Street and Ellis..is centrally located..I hadn't seen or heard of it..I felt I could walk around and access it..it was warm and sunny today..I could get around Union Square..run errands..it was a good price on the website..I could check in easy..the key for the elevator is strange..there's a pool table and you can play with the pool table..saw an auction..the hotel is updated and I am happy to see hotels..hotels are a better effort than the modern housekeeping in a big city..who is to blame..people live in houses..the hotels are sometimes sparsely used..haha..either way.. read more

I was looking for a boutique but not too expensive hotel to stay at for the weekend, and found Hotel Fusion a 3-star hotel. I wasn't expecting a 4-star experience so everything was in line as expected. It's a great place to have as a home base as you explore the city, but not the most ideal if you want to spend time to hangout in your room. Staff was courteous and check in experience was good Cleanliness was alright I booked on Agoda and got a great price so it worked out very well for me. I'd say it's best for business people, individuals or maybe a couple who's just using it for sleeping. Note: some rooms are better than others. Some rooms have outward facing rooms, and some face the internal AC units. Some have AC and others don't. Request specific things if you can. read more

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This is a modern looking hotel which is inviting the moment you step into the lobby. They have a small lounge/seating area, a bar (not currently open due to covid, but seating is available), and a restaurant upstairs (also not open due to covid). Customer service at the front desk was pretty standard... gave us the basics of what we needed, but not really efficient, or going out of their way to be helpful/friendly. The elevators require you to insert your key card in order to reach your desired floor (another guest had to help us figure that out since it would never stop on our floor). The room is clean and has decent amenities, but they gave us an accessible room (which we did not ask for), everything was a lot lower, ie. hooks, peephole, closet hangers, etc. Not a big deal, we're not the tallest people. But the layout and spacing of the room was awkward, and that became somewhat problematic. There was a large space on one side, and on the other side, not much space at all. On one side of the bed, a table and minifridge and seat, on the other side, nothing (a small table would have been helpful). And the corners of the bed were low and hard (wood/metal/ not sure), so I got a few bruises on my legs bumping into these during my stay. The fan/AC was a window unit, and it was pretty loud.. but necessary because it gets stuffy inside. But at least the rooms have temperature control, which I appreciate. The bedding was clean and comfortable, they even have a pillow menu (hypoallergenic, down, eco-friendly, memory foam... see my pic for descriptions). They have 12 noon checkout, and the location of the hotel in union square is ideal, with great restaurants and venues nearby. For a good price, I'd stay here again. read more

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came in for a quick shot... charged me double & told me thats how they do it there so be warned the bar is a scam and theres much better bars in the area. they didn't let me know one shot was going to be the price of a double before charging my card. read more

Hotel Fusion - one shot of jameson and a chaser - Hotels Near Me - San Francisco, California

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Horrible customer service at hotel fusion San Francisco Ellis Street. Booked a reservation, which was confirmed for one price I get to the hotel to check in and the customer service guy tells me there's no record of my reservation although I show him the confirmation email. Then he tells me he can only book me for the same room at a higher rate, nothing else you can do about it I declined horrible customer service and I will never stay there again. read more

Stayed here for one night and I must say its a very clean and friendly hotel. It's a boutique hotel with a grand hotel customer service. The front desk workers were all very helpful and polite. Our room was not the biggest but it was very clean and comfortable. The bathroom was clean and they had small packets of makeup remover, nail polish remover, shoe cleaner and more. Very thoughtful. The location was also great. We were walking distance to the Moscone center, and a lot of cafes and restaurants, and the trollies as well. Highly recommend it :) read more

Terrible experience... I booked this hotel for me and my friends to stay at for New Years since we were going to go club hopping in the city. The front desk lady was probably the most condescending person I have ever met. Me and my group of 3 other friends walked into the hotel to check in and this lady keeps referring to my age on my ID saying "Oh you sure as hell look your age" and I said "Well yea that's my age" and then kept saying we looked like trouble? We haven't really said anything to her at this point, but she's probably profiling us because we did lean on the younger side. However I am a professional in the business and entertainment industry and cannot stand people treating me different because I'm younger. I contacted the manager the day of check out and he was of no help. I told him about how the front desk lady was extremely rude and condescending and all that could come out of his mouth was "We'll look into it" He could've at least apologized, but it sounded like he was just going to brush it off. However, he did say he'd reach out after he "looked into it" This call happened on January 1st, 2023 and today's date is February 2nd, 2023 and nothing Customer service here is not prioritized and they will not have me as a returning guest. I'm appalled by the lack of care for the guests here read more

Over the years my husband and I have stayed at several San Francisco hotels for either pleasure or business. As we live only an hour south, we frequent SF often, one of our favorite cities in the world. December 28 would have been our first stay at the Fusion Hotel in Union Square's, San Francisco's hubbub. Unfortunately on the night prior to our stay we were called away on a sudden family emergency out of state. We immediately took an emergency flight and with other priorities in mind,, we didn't think about canceling our hotel reservation. I just now called Fusion to see if I could get a refund or reschedule. I was given a flat NO. So I'm out cash money. Honestly, I can understand No Refund as my hotel stay date was past due but to not allow me to reschedule, is beyond my comprehension. How can they be so heartless and not understand my predicament? As a result I will never look to the Fusion Hotel for a future reservation. read more

My mother and I stayed here a couple of nights ago. All was well! A 5-minute walk from the Powell BART station, easy and friendly check-in, felt safe and was quiet, clean and had everything we needed. It was helpful to read reviews ahead of time knowing that the room would be small. Our room did not face the street and maybe that's why it was so quiet. There is a coffee maker and a fridge in the room, as well as a safe. Downstairs they had a microwave and coffee. Just one block away was John's Grill restaurant which turned out to be very nice! Almost too nice as the price for a hamburger was $25. I guess they are known for their steak. Afterwards we walked 4 blocks to the Golden Gate Theater to watch a Broadway show. It was nice not to hassle with the car. The hotel was everything we had hoped for and I'm grateful. read more

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I was here for four days. Rooms were very clean. Housekeeping came daily. Close to Market Street and Bart station. A huge Walgreens right around the corner on Powell Street. At night, it was very quiet. Will be staying here again on my next visit. read more

Hotel Fusion - Full bed - Hotels Near Me - San Francisco, California

I wasn't sure if 3 or 4 stars worked this time. I ended up with 3 because of the upkeep to the room floors. When you walk into the hotel you think 'wow this is nice'. Friendly staff and a nice, updated lobby. Free valet, which is required to use as the parking in San Francisco is horrid so that's a helpful touch. Go to the elevator and discover the room keys are EXTREMELY sensitive and had gotten too closer to my husband air pods and we had to get a new one. Got upstairs and the feeling went from nice to 'oh'. Older carpet and you get the feel of an old home long hallway. Creaky floors too. Found our room to discover the room key had again gotten too close, this time to the phone. Back downstairs for another one. Finally got into our room and was floored. My daughter has a bigger bedroom at home then this. Bathroom had at least an extra 3-4 feet they could have expanded the room into. And I honestly think the full size bed was smaller than a regular full. And the floor went several directions. Kinda felt like a fun house walking in there. If you order food delivery and have to wait make sure you wait in the purple chairs off the elevator and not the extremely uncomfortable couch and chairs in the lobby. But again friendly staff and it's not their fault the upstairs doesn't match the lobby. Would stay again if I had to but think would splurge to try to get a bigger room, they have them we saw but same size bed, or if we couldn't then I would get two rooms read more

We stayed 2 nights to see the SF Giants and Hotel Fusion was our temporary home. They made us feel welcomed from the moment we walked in. Sean/Shaun at the front desk took care of us and also 2 ladies were very helpful. Thank you for the great experience. My only complaint is the 1 elevator can be a hassle but we took the stairs many times. Good exercise. We paid $65/ night for valet but you cannot put a price on having your car in a garage where there is a tenant 24/7 in SF. read more

Hotel Fusion - Right around the corner from the beautiful Powell street - Hotels Near Me - San Francisco, California

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Jesus at the front desk was so kind and helpful. The rooms were clean and ready when we arrived.

We ended up in the city for only one night so we checked in in. Availability and cost was our main concerns. And the hotel delivered. There seems to be a strict cancellation policy so beware, but other than that it was great. This hotel is crazy close to shopping, restaurants and China town. It may actually be in China town. It was the most inexpensive option at the time, available for only one night, clean and quiet. The front desk staff was very accommodating. The bedding and bathroom were very clean. There was a work out room, no pool, and the bar/restaurant was closed due to COVID. I took one star off because of the valet/ parking costs. PARKING IS AN EXPENSIVE LUXURY IN SAN FRANCISCO. JUST LEAVE YOUR CAR AT HOME AND UBER. read more

Hotel Fusion - Weight area - Hotels Near Me - San Francisco, California

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This was for a previous stay in 2014 Great location Great price Small rooms Friendly staff Based on my own stay I would probably book it again. Other more recent reviews do not look good however. Guess I'll take a look again the next time I'm headed out to SF! read more

Great location Great price Nice rooms Nice and friendly staff Located right above Infusion Lounge is Hotel Fusion towering at 5 stories. We stayed in their Junior Suite on the second floor and it was quite comfortable. The decor was cozy with lots of space and room to walk. booking at $145/night. Two flat screen tvs, a big desk, a sofa bed, queen bed, and a bathroom the size of the room was more than what I could ask for. We were in the heart of Union Square. Valet parking for $25 is actually very cheap for the city. This place is definitely the place to stay after partying downstairs at Infusion Lounge. Both Fusion Hotel and Infusion Lounge made the party a big success! read more

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Great location: centrally located in Union Square, near to shopping, dining, transit center. But the carpet smells bad, there are bugs on the bed, and the elevator is often out of service. When I needed someone to help pick up my luggage, a male staff on front desk said that he was not available. The soundproofing of the room is very bad, I could hear the neighbors walking and flushing. I will not recommend it to others, and will not stay in this hotel again. read more

Here are my cons and pros: Cons: - Mildew smell from AC unit; room doesn't air out very well even with fans going all day - Didn't let me food delivery guy upstairs so had to go down myself... lame - Info binder in room is out dated - Gross water after water shut off in middle of the night; BS answer about water shut off saying that the entire block was out instead of apologizing that it was actually their doing (next day I received a memo for actual water shut off due to construction) - Don't like that the bed was in front of front door; noisy and bad feng shui; could hear everything outside which was only a few feet from where my head lied on the bed - Bed is small/short for queen - not comfortable; pillow top bed in poor condition; creaky - Tiny shower with extremely high water pressure that it stung to take a shower, but clean Pros: - Great free wifi - A "pillow menu" for a variety of choices - Chocolate mints for turn down service - Decent selection of pay non-alcoholic beverages and snacks in room - Nice toiletries made with goat's milk - A block away from Powell Bart station Complimentary breakfast (fruit, pastries, yogurt, juice and coffee) - Nice renovated lobby area & lounge/club next door (just hope your room isn't too close as I'm sure it'll be noisy since I was still able to hear music on the 4th floor) - Beautiful dragon sculptural column in lobby - gorgeous!!! - Friendly door men and staff It's possible I may stay here again. At least I felt safer here than most of the SF renovated hotels. read more

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I could not have been given a worse hotel. Oddly enough I'm here to interview at Yelp. The girl at the front desk has no earthly idea what she's doing. She gave my room to someone else and now I'm stuck in a POS room with a disgusting view of outdoor HVAC with bird poop on it. When confronted she told me they were sold out and there was nothing she could do. DO NOT come here. read more

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I have stayed here about 10 times now. It is such a hidden gem in SF. The location is awesome...less than a quarter mile from the Powell BART station & close to a lot of great restaurants, bars, shopping & museums. The rooms are always clean & the front desk staff are very nice & helpful. On my last visit this past weekend, Simone was super accommodating with our early arrival & managed to check us in early with rooms near each other on the same floor. I am looking forward to my future reservations to visit again! read more

Pros: -reasonable price -lots of restaurants nearby, as well as a Bart -cleanish -free wifi -curtains do a great job of blocking sun, although that resulted in me oversleeping to early afternoon Cons: -quite a few homeless in surrounding streets -it's small, but the bed base is kinda sharp and hidden... Knocked it a few times and hurt my leg -beds too soft -old window mounted ac unit read more

Great location: centrally located to shopping, dining, transit, and the convention center. Comfy pillows. And...that's about all I can state about this hotel in a positive light. The floors are creaky and uneven, as was the bed. I could feel the unevenness of the floor when I walked. It felt safer keeping my shoes on. The temperature control unit was very old, lending to what others have described as a mildew smell. The bathroom was rather small, and made me feel like a giant (the sink, shower, and toilet were all very cramped). I am so very bothered by the condition of the room. The walls feel like they were never primed or prepped; rather, somebody just painted glossy paint over old, dingy walls. And that awful creaking that I mentioned - I could hear as my upstairs neighbor creaked around their room in the morning getting ready for the day. Due to the size of the bathroom and bed, I couldn't imagine staying in this room as more than a single traveler. Housekeeping was loud. But not quite as loud as the loud hip hop and R&B music being played from the lobby. Loud, obnoxious music. The noise can easily be heard from the guest room floors. The walls are thin. When I returned to my room one day at 2pm after being away all morning, it had not yet been cleaned, which forced me out of the room again to wait for it to be cleaned. I spent time during my stay wondering what, specifically, the hotel was a "fusion" of. Old and new? Creaky floors and comfy pillows? Gross bathrooms with decent toiletries? Loud music and thin walls? I write this as I stay my last night in this creepy little room before I head back to the comfort of my own bed. Tomorrow cannot come soon enough. read more

Stayed at this place last nite. When we checked in. My child found sealed condom on the floor. Under the bed was filthy. Was not vacuumed. Club was next Door, so after hour middle of the nite people walking thru the hall way being loud. Back and forth, slamming doors. Oh and above our room, freaking kids jumping around, was already late. Was not a happy person. Not getting any sleep almost At 3pm. read more

Hotel Fusion - This is so disgusting!! Found it right when we checked in. My child found it. - Hotels Near Me - San Francisco, California

Nestled in the same building of Infusion Lounge right near the Powell street cable car walking distance to shops and restaurants, Hotel infusion just had a major facelift that transformed the hotel to a resort style, chic place to stay. Just wished they did an update to the rooms as well. Rooms have enough space for a couple or small family. Bathrooms are nice and clean. Depending the room you get the views of some of the rooms are not so nice. Also you can't open the windows and forced to turn on the air, which is quite loud. read more

Hotel Fusion - Neely renovated front lobby - Hotels Near Me - San Francisco, California

My stay at Fusion was very pleasant, located in downtown close to everything. Rooms were small but very comfortable and clean. I got a great deal with Groupon, I def recommend this hotel. TIP: Parking is horrible in the city and overpriced almost everywhere you go. I found the Ellis parking garage for 36$ over night with security. DOWN THE STREET FROM THE HOTEL! :) read more

Lobby was great, staff could care less about you which is my favorite kind of staff. The hotel room was super small and single bed, also don't care because I'm not living there, just sleeping there. I stayed in room 208 and about 5 hours after leaving the hotel room, several bed bug bites have risen all over my body and in my scalp. I've washed all my clothes with fear of them invading my home, I've taken several showers because my body is itching everywhere and my friend who came with me has the same issue. The price was about $144 for a single night stay, what's the going rate for no bedbugs these days? I'd pay the extra money for a better place next time. Oh, I called the staff to tell them and they said "thanks that's never happened" but didn't ask me my room number, name or even phone number...it's definitely happened before. read more

Their website lists the amenities of a "deluxe room" as follows: Deluxe Room amenities: * Flat-screen television * Coffeemaker * Complimentary in-room coffee and tea * Iron and ironing board * Concierge services * Wake-up service * AM/FM atomic timed alarm clock Those things are all there, packed conveniently into less than 200 square feet. I was in my room for all of 5 minutes before I called the front desk asking to be moved. The room I was assigned was, I sh*t thee not, less than 200 square feet in size. The reason there's no desk in the room (surprise #2) is that there is literally no space for one. I challenge anyone to actually unfold and use the "deulxe" ironing board in there. I called the front desk asking for an actual room (as opposed to a closet) with an actual desk and was told that the only one available was the same size and immediately upstairs from the on-premises night club and "might be noisy." Surprise #3 was the complete lack of natural light in the room at 3:00p. Surprise #4 was no cell reception in the room. I re-booked at Hotel Diva before I even unpacked. I will add however, that the in-room (wired) internet connection is *blazingly* fast. Ideal if you need to download some bittorrent pr0n to take your mind off the claustrophobia. UPDATE Surprise #5: Being woken up at 02:00 by a television next door so loud that I could bid on the QVC auction that was playing. Surprise #6: The Involuntary Night Light (see photo)- The door to the room has a gap underneath it that stands about 1.5" high and lets in a giant swath of fluorescent light from the hall...that flickers from the shadow of every person that walks down the hall. Given that it is literally impossible to get more than 10 feet from the door while in the room, it's like having a flickering 60 watt night light facing the bed. It is not an overstatement to say that this place has offered the single worst hotel experience I've ever had, by a long shot. Not only have I re-booked for the week, I'm demanding my money back for the night I was there. UPDATE 2: On checkout, I spoke with the manager and said I wasn't prepared to pay for the one night I was there. She offered a sincere apology for my experience and refunded my money no questions asked. read more

Hotel Fusion - Involuntary night light - Hotels Near Me - San Francisco, California

Don't be put off by the negative reviews this hotel definitely has its negatives but there's plenty of positives to even it out! - fantastic location just off Union Square - great shower and toiletries - comfortable beds complete with a 'pillow menu' - friendly/knowledgable staff - the concierge and reception staff were particularly pleasant - in room fridge Here's the negatives! - small rooms - no air conditioning in my room - reception will give you a fan if you ask. - quite loud if you're street facing - nothing ear buds can't solve All in all the positives outweigh the few negatives. If you were really picky I'd avoid it but if you want a hotel in a great location for exploring the city then go here. Also keep an eye out for the renovations that were being completed while I stayed (AUG '16)! read more

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We've stayed for 2 nights on weekends. Room was clean, linens are so soft! 2 bathrobes! Mattress is good. Double windows so there was no nose at night. Fan and AC, mini fridge and free coffee! Samone at front desk was very nice and gave us a choice of rooms to choose from. No amenity fees! I don't see why another hotels charge 35$ for gym, I came to see the city and walk around. read more

We stayed for one night. When we arrived James was there and he was so nice and welcoming. He was actually the best part of the stay. The girls at the desk weren't mean but not nice either. Kinda take it or leave it attitudes. When I asked about the restaurant and bar to see if they were open or when they would be open the one word answer I got was no. Not why or anything. Which was kinda rude. I asked about vending machines or where to get water she pointed to across the street. Like wow words work much better than pointing. The room was small but it was fine. Bed was really hard and the carpet felt wet near the ac window unit. But it wasn't loud or anything. You could hear sirens but those are pretty loud anyway. But no noise from the people in adjacent rooms. When we checked out James was there again and he was very nice again. Like I said he was the best part of our stay. Def wouldn't stay again. I asked the front desk if we could use some flatware from the restaurant since our door dash didn't bring any with our food came and the girl says they don't have any at all. I'm like, you have a a restaurant. Lol! We had to use the coffee stirrers as chopsticks. See pic. Lol we ended up finding water in the gym so that was nice. read more

Hotel Fusion - Hotels Near Me - San Francisco, California

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