We stay here 2 night's and love everything about this place. This is definitely a hidden gem. The…read moreowners are so friendly and the animals make this place truly a special place for families and those just wanting the privacy.

Though I haven't had the opportunity to stay here, I have spoken to the owner, Gaye, at length…read more She is such a dear lady. The setting at Mountain Meadow Ranch is breathtaking. I can't wait to book the cottage for my family the next time we're on the Big Island!

My girlfriend and I stayed 2 nights in the Chinese Room during our recent trip to the Big Island,…read moreand staying here was definitely one of the highlights of our week. Not only is the house beautiful and the location great (just 4 miles from the turnoff from highway 19 and 5 miles from the Waipio Valley Lookout), but most importantly, Jacqueline is an incredible host. She was incredibly friendly, knowledgeable, and just a joy to spend some time with. She has been living in this area for the past 35 years and has all of the best tips on where to go and how to spend your limited time. She gave us great suggestions for restaurants in nearby Waimea (25 mins away) and things to do during our hike down into Waipio Valley. Will definitely plan to stay here again on our next trip to the Big Island!

My sister stayed here as we had the sad task of settling our mothers affairs after her passing…read more Jacqueline, the owner / hostess / chef couldn't have been more accommodating. The home and grounds are well maintained and rooms very nicely appointed. No chemicals are used inside the home and a lot of the fruit that is served for breakfast is grown on the property. Excellent choice for those who appreciate organic living. Sweetie, the house cat is darling and not at all bothersome, she's a lovely addition to the warm welcome you feel here. We WILL be back!

It's almost one-year to the day that my husband and I arrived at Holualoa Inn for our honeymoon and…read moreI'm realizing that I never left a review. This place was absolutely dreamy and the staff was so kind. We stayed in the cottage and really loved the privacy it offered. We had our own spacious lanai to watch the sunrise each morning. Breakfast was delicious and fresh. They made special accommodations for us vegetarians which I greatly appreciated. Coffee was so good and the view from the dining table was breathtaking. As far as location, you're definitely a little off the beaten path which is what we wanted. There are some small shops and restaurants to walk to, but for the most part you'll probably be hopping in your car to head to the beach and busier parts of the island. Hawaii is meant to be explored, no matter what inn or hotel you decide to make your home base. But Holualoa Inn is truly magical and I'll never forget my time there.

Great new place in the charming town of Holualoa! This has everything atmosphere, excellent food…read moreand wonderful service! The menu is small but said they gain items to their menu. The staff was all so friendly. The garden area was so elegant and charming. Cannot wait to go back!

It's amazing property the views and the staff's was wonderful. Even gotten a upgrade but my…read moreconcerns was the layout for ADA room just strange my room was toward the end of the wing. I have issues with my knee I can't walk that far so prepare a long walk from the elevator to the room. Have a amazing view from my room just the bed needed to be lower I have to just do a small jump to get in and the shower was a little cramp without much turning space if they just removed the soaking tub its will be perfect. But room was perfect nice and clean everyday staff was amazing. Luck there was a coffee bar that closed late i always need caffeine before bed. Overall I be back

The property is spectacular, and the views are endless However the highlight for us was employees…read morelike Virgil, who took care of our every need with a smile. Thanks again, Virgil, Tym & Bee Yean

Gorgeous place, loved swimming in the waterfall. The cabanas are adorable and it was a great place…read moreto glamp but still use the shared kitchen house. It was not particularly private, but thankfully the staff were all fantastic, helpful, and kind. It felt like staying with friends.

Five Stars for expectations met, not a five star resort…read more A charming house in the rainforest that is truly off the grid. There is a fully equipped kitchen inside the house so bring your provisions and enjoy home cooked meals. There is a farmers market in nearby Hilo for stocking up. The "included breakfast" is actually a voucher for a nearby bakery that makes delicious pastries and coffee. A perfect stop before heading up to Akaka Falls. You will experience everything the rainforest is known for, sudden downpours, humidity, bugs, and amazing night sounds. Fortunately, the mosquitoes didn't bother us because we had a half a dozen geckos patrolling our room. The aromas of flowers and foliage waft into your room on the ever present tropical breeze that comes up from the ocean. No man made A/C here, just nature. The semi-outdoor bathroom makes this a Hawaiian Fitzcarraldo adventure destination. Don't worry there is a second shared indoor bathroom for the city folk. I've stayed in plenty of European hostels when I was younger and this sort of reminds me of a grown up version. I've never booked an airbnb property before so I'm assuming most guests are stupid. There seems to be a sign on every wall reminding you of various house rules. I'm hotel people so I found that odd. I'm glad we found this place and had the chance to spend a couple of nights closer to nature.

I forget the managers name but it was a young man who was more than amazing. Our reservation was…read moregiven to someone else with the same last name I think. They ended up refunding us completely and giving us a free stay and we got $100 credit on our capital 1 card that we booked with. Restaurant was delicious. We were taken care of. Thanks for the stay can't wait to go back

Amazing staff. Kailyn at the front desk was awesome. Extremely friendly, knowledgeable, & great at…read morewhat she does. Always nice to feel the Aloha welcome when checking in. We stayed 5 nights which included hurricane Lala. Shout out to Scott at the lobby bar for always keeping our drinks full and the conversation. The hotel was great with communication as far as the hurricane information. Letting us know the power might go out which it did. They provided sandwiches, flashlights, & information. The only part I feel this hotel failed was after the power went out. Everyone wanted to hang out in the open-air lobby & converse with one another. I understand why the bar can't be open, but they forcefully herded us to our rooms around 6:30-7:00pm. I understand the locals need to go home to be with their families & drive safe but it felt like Covid all over and people telling you what you can and can't do. If we had our own beers which a lot of people did, we should've been able to hang out with others in the lobby to chat. Instead, they made us go to our rooms, which were dark with no AC. I heard they had 1 person from each department remain on the property. They could've had someone hang out in the lobby as they were probably worried about people taking from the lobby bar which is understandable. But leave an employee there so we can stay cool, keep having conversations with other guests, and enjoy the open air breeze. Left the day after the hurricane & a lot of water went thru the hotel especially in the stairwell which everyone had to use without the elevators. So yeah the hotel is a little run down but it's in a great location and I would return in a heartbeat because of their employees. Just don't play Dr. Fauci in the next hurricane & let everyone still vacation.

The Fairmont Orchid feels alive again, and much of the credit goes to General Manager Todd Temperly…read moreand his wonderful team. Finally someone who values returning guests . Todd deserves a separate mention. He is responsive, enthusiastic and clearly invested in the guest experience. His renewed energy can be felt throughout the hotel. The property is cleaner, the staff seem happier, and the warmth and attentiveness that had faded in recent years are back. Carla at the front desk brings fantastic European warmth, fun and personality. She makes returning guests feel genuinely recognized and welcomed, which means a great deal after more than 20 visits. Last but certainly not least, Guest Service Manager David Dumyahn is the person every hotel should pray to have. He makes sure guests feel completely taken care of and treats exceptional service as a must, not a favor. I have always loved this location and visited over 20 times , especially the calm and protected beach, which is perfect for families with small children. This visit renewed my enthusiasm completely, and I am already planning to return in two months.

Gracious first impression, disappointing follow-through -- particularly considering the stars they…read morecarry. Check-in was warm and the complimentary upgrade lent a genuine sense of hospitality -- one the stay itself never lived up to. The air conditioning was broken and clearly overdue for servicing. Housekeeping was inconsistent at best: personal items had been moved in ways we found inappropriate, bed linens went unchanged for stretches, and the towels bore visible stains on two different occasions. Most concerning was a basic hygiene failure we witnessed directly: a housekeeper handled the trash bin and then, without changing gloves or washing hands, proceeded to handle and place our fresh towels. That is not a lapse in polish -- it is cross-contamination, and at a property of this caliber it points to a gap in training and supervision that guest-facing warmth cannot paper over. We've shared the details with hotel management and trust the Fairmont brand team will want to look into this. One expects a Fairmont to get the fundamentals right. This one did not.

The Waikoloa village is beautiful and an amazing place to stay for views. However, I have noticed…read morein my stay here my rooms were not cleaned even when staying for multiple days (Do not disturb sign was not on the knob). Towels are never restocked unless you're first in the morning to the towel machines. I payed for two rooms and my second room wasn't even ready until 11pm at night even though I was told it would be ready by 4pm. We were compensated towel charges, which would be nice if we could even get our hands on some towels. One last thing, my first room had multiple bugs throughout the room, on towels, and in the bathtub. The staff have been very kind and helpful in solving these issues although these issues should've never occurred for the price of this hotel.

Big shout out to Nathan @ the front desk! Every front desk agent should take notes from Nathan…read more Welcomed us in w/ that Aloha spirit. We were a little early, but he was able to accommodate a team member, kamaaina, & Hilton diamond member. Put us in a great room with an awesome view. Another outstanding employee is Warner or Werner the bartender @ the Kona bar. Super friendly & a good bartender. Without him we probably have one drink & leave because it's so damn hot in there. But we enjoyed ourselves and our conversations. Another shout out to Primo from the Philippines who runs the 2nd floor of the Palace Station. Extremely friendly & helped us out tremendously. Yes, the property is large. If you're complaining on reviews about lugging everything to your room either stop being cheap & use a bellman or sit & wait for the tram. Yes, it's slow but we did use it twice once to lug us home from the Kona bar & the next morning early to help with our luggage. The property is enormous so you can find places to chill by yourselves or with the crowd. One day hung out in the grass next to the ocean & the next in the lagoon w/ the crowd. Stayed away from the pools w/ the lagoon & bay area. Great golf & the shops at Wailea is walking distance. We'll definitely return to see more of this side of the island. For all you people with hateful reviews of this place I just don't get it. You must live a crappy life to complain about this establishment.

The price felt fair overall, but I think many reviewers weighted the cleanliness and renovated…read morerustic aesthetic too heavily. Having stayed in 2-5 star hotels across the U.S., this property is a good example of how subjective hotel ratings can be. Hilo simply does not have the newer luxury resort inventory you find on the Kohala Coast, so don't assume another hotel is upscale because it has "Grand" in the name. I can understand the appeal of its boutique-style, active-traveler, eco-conscious, customer-friendly atmosphere, hence the skewed 5-star ratings. Our biggest disappointments were room size, cooling performance, and noise/poor acoustic privacy. I'd still give it a low 4 stars because of the location, cleanliness, Aloha atmosphere, and staff friendliness. The property offers very basic accommodations in what resembles an old Travelodge/Motel 6-type property but cleverly renovated. The owners clearly understood that with clean rooms, vinyl plank flooring, fresh paint, and updated furniture, and a hint of a Zen/Environmental/Aloha vibe, they could offer a strong alternative to Hilo's aging high-rise hotels. While there are wheelchair ramps, the property has three stories and no elevators which means you'll have to carry your luggage up the stairs for most the upper floors. Some rooms face the inlet/ocean across the street fronted by a very old looking fish pond, while most others look across to each other with a small garden areas between or the decent pool area (no hot tub.) There's free lobby coffee in a large pump dispenser since rooms lack coffee makers, plus complimentary bikes and paddleboards. A very small lagoon beach is directly across the street, with two decent restaurants within a stone's throw. Downtown Hilo is about a six-minute drive but probably not walkable for most people. Rooms are compact, and the bathrooms are tiny with no exhaust fan. The bed leaned softer than average, and the TV was smaller than most modern computer monitors. The A/C struggled with Hilo's humid climate but managed to keep the room barely cool enough for comfortable sleeping. Shower pressure and temperature were acceptable, though the showerhead sat around chin height for me at 5'11". The biggest drawback was noise and lack of sound privacy. The glass louver windows provide almost no sound insulation, so you hear everything outside your room -- kids running the halls, conversations, foot traffic, and nearby guests. Anyone outside your room could easily overhear conversations inside. There's also noticeable jet noise due to the airport proximity, though fortunately I don't recall hearing flights between 10:30 PM and 6:30 AM. Rates are typically less than the nearby aging high-rise hotels with more upscale branding (and more uneven reviews). If SCP is at least 20% cheaper than those competitors, it's probably the best value in Hilo. If it fits your budget, I would opt for the ocean view rooms with the balconies at the SCP. The hotel appeared to be finishing renovations on its last older rooms during our stay, so many of the older 1-2 star reviews are probably no longer relevant

I love this place. It reminds me of old school Hawaii. The rooms were big enough for two. We slept…read morewith the sliding doors open(screens shut) and just a ceiling fan on. We had a balcony which was nice, it over looked the Hotel lagoon and the park. Couldn't see the ocean but we know it wasn't far from there. The pool area is great to kick it after a day of sight seeing. Also not to far from restaurants.

We just returned from another wonderful 3-night stay, and once again this property exceeded our…read moreexpectations. This was our second visit, and it definitely won't be our last! We also brought our service dog on this trip and the staff were great about it. We didn't have any issues. The service was excellent from start to finish, and our room was incredibly comfortable. One thing we appreciated this time was being able to use the outdoor grills. Since we weren't staying in a villa, we called the front desk and asked if they could send us plates and silverware, and they were happy to accommodate us. A couple of helpful things to know: there are no microwaves in the guest rooms, but there is a communal microwave located in the laundry room. The hotel also provides complimentary laundry detergent, and there are two washers and two dryers available for guests, which was a nice convenience. The pool and hot tubs were clean, relaxing, and a great place to unwind after a day of exploring. We also had breakfast at the restaurant every morning, and the highlight was seeing Roxane again. She remembered us from our previous stay and greeted us with a warm smile each morning. Her kindness and genuine hospitality made us feel so welcome and was the perfect way to start each day. Overall, another fantastic stay with exceptional service. We look forward to coming back again!

Do NOT do a timeshare update here!! Bryan was our sales representative. Justin the timeshare sales…read moremanager was rude and disrespectful. When we told Bryan we were not interested in buying more points, he must have told his manager (Justin) that Randy my husband seemed interested and his wife, Susan is not interested. When Justin sat down in front of us he said, ( well this is awkward, Susan who makes the decisions you or Randy!!!!) I told him we both make the decisions and yes, now , this is very awkward!!) Never have we had such a disrespectful tag team trying to pit us against each other for a SALE!! Do not subject yourself to this very unprofessional group of salespeople!!