Rooms were very nice and clean. Definitely new. Beds were comfortable. Down side, we were on the 2nd floor and it sounded like every time they either flushed the toilet or maybe shut the bathroom door it sounded like a waterfall. Other than that I would definitely recommend. read more

I have waited for over a week for a call from the hotel manager promised by both BW Central(twice) and the hotel front desk (which I visited twice) concerning charges for a cancellation due to the closing of the Denver airport that prevented a relative from arriving in time for my 90th birthday celebration. I can only assume the management of this hotel provides such responsive customer service for any problem involved with staying there. I live in Bend and have referred others to this hotel in the past. I certainly will not do it again. read more

We have stayed 3 times at hotel peppertree. Is it luxurious? No. But this hotel is clean, provides a breakfast, reasonable price, and good service and location. The breakfast isn't great but hey, at least they offer one! I slept on their beds with no complaints. read more

Hotel Peppertree Bend, BW Premier Collection - Hotels Near Me - Bend, Oregon

We rented 2 rooms. One room had the door open, hand towel not folded, fridge and microwave were dirty, dried white stuff on the door handle and hair in the sink. The second room had hair in the sink, no tissues in the tissue holder and hand towel looked like it had been used. read more

This hotel is clean overall. We had an ADA room with a view. It was very comfortable. We found it quiet. The manager made it possible to stay in our room for a second night. We also loved that El Corporal restaurant is based attached, so super convenient and delicious! read more

This a clean hotel with little personality. We stayed in room 134 which must be near a major plumbing souce. Every 20-30 minutes there is a loud long 'flush' in the walls. It is loud and obnoxious. I went to the front desk to complain...and was told noone has ever mentioned this issue before. Bad bad bad customer service. read more

Customer service is horrible, can't call to talk to anyone, only by text. Would 100% not recommend.

Super clean Super comfortable- appreciate the couch and chairs Lots of parking Attention and commitment to a very clean and calm aesthetic throughout the entire hotel, from the front desk to the showers. Bike parking Gym Pool Right off the River path Friendly hard working staff. Not sure why folks don't like it? Breakfast is- meh. But otherwise no complaints. read more

Hotel Peppertree Bend, BW Premier Collection - Hotels Near Me - Bend, Oregon

I stayed there this past weekend and had one of if not the worst hotel experience ever. First the walls of the rooms are very thin as you could hear everything in the rooms next door and they have a washing machine on the floors that shakes your room like a Boeing 747 if it's running. I also had friends staying down the hall and they said they were kept up all night hearing running water from the plumbing in the walls. Management was unbelievably rude, condescending, and simply unhelpful. They rooms themselves look nice but were not clean and several of the things in the room didn't work like the fridge and one TV. I would recommend you stay elsewhere as I know I will in the future. read more

So I give this place a shot every other year or so. My return 01/2025 visit showed next to no improvement since first coming here six years ago. First of all, rooms themselves are a 5/5. Clean, spacious and have everything you'd expect for the rate. Beds were very comfortable and they provide pillows with different levels of firmness. After that, everything else drops off. I had initially made a two day reservation, but a couple weeks out called in and asked to make it a three night instead. Instead of modifying the reservation, they made an additional reservation for that extra night. At check in, I got a room location that was the exact opposite of what was requested in my Best Western Rewards membership. Erika checked me in, and she was amazing. Honestly, she was what kept me from just leaving and going to Hilton Garden Inn. After check in though, and making it to my room, I find the room is absolutely stripped bare. Mattresses have nothing on them, bathroom is empty and there's garbage on the ground. I go back to Erika and she has no idea what happened. Clearly wasn't her fault, but someone elsewhere is failing her. Erika sees the note on my membership and gets me a room location based on preferences. I confirm with Erika that housekeeping is only by REQUEST during my stay. The placard in the room says it's to not bother you as much, lol. I ask her to have the room done Saturday. On arrival to this room, EVERY SINGLE drawer and cabinet is WIDE open. Fridge door included. I started to wonder if the place was haunted. lol. The following day, breakfast came and I saw it's still very disappointing. Bland food, watery scramble eggs and limited selection of breads. Walking back to the room, I saw the housekeeper on my floor, a Hispanic lady who has a young child with her in the room, singing and having a good time. I would see this housekeeper more through my three-day stay and saw she clearly brings her little girl to work with her every day. On one occasion I saw the girl refilling soaps in the hallway, and on another, saw the housekeeper in an occupied room, sitting on the chair talking on the phone while her little girl sprayed down a cabinet. The housecleaner did come on Saturday and did a really good job. She actually showed up while I was there and did not speak a single word of English; and had trouble communicating through a translation app. Breakfast on Saturday was bad again. Bacon as thin as paper and overcooked, and like my last stay, the crew starts packing up around 8:45. Breakfast is over at 9:00 here, on a weekend. Also, the on-site restaurant is closed for renovations or reimagining or whatever. My last gripe is the on-site EV Charger. The charger used the Blink network. I used it overnight and saw Best Western has Blink charge $2 for using the spot, plus whatever the usage fees are. It is written in the terms that the property sets the parking fee, not Blink, and as far as hotels goes, this isn't entirely uncommon. After parking overnight, I found out the parking fee is PER HOUR, so my EV usage turned into $33 for a "half tank" of electricity ($10 worth of electricity, $23 in parking). I brought this to the attention of two front desk agents, who said they would bring it to a managers attention. This never got addressed, and via text, my request to have it deducted from my room was literally ignored. It's pretty clear to me that the problem here is MANAGEMENT. The general manager clearly has no grasp on what's happening transactionally with their guests, or with their supervisors and employees. Reading through these reviews, I'm not certain they're even reading the ongoing similar complaints. This hotel would be great for someone with low expectations and only staying one night. Outside of that, go to the Hilton Garden Inn or other comparable hotel. read more

Really a nice, pleasant, super clean hotel. We stayed here for a few nights and Diego helped us check in! Very nice & friendly gentleman and other people as well. Close to town & market. They have everything we needed, Including breakfast. Very comfortable hotel to visit! The Mexican restaurant next door is excellent! Thank you! read more

This is where I stay when traveling through Bend. Now there's a Mexican restaurant in the same building, El Corporal. I didn't eat there because I picked up fast food in Bend because the pizza/hot dog restaurant that used to be I the building wasn't very good. The Mexican restaurant was packed last night so I will try it next time I stay at the BW. read more

While I don't frequently say at any BW property as I am HHonors Lifetime Diamond with Hilton, staying in Bend there was not much other choice. So, I decided to take a chance and stay at this BW Premier property. On my travel to Bend, I saw in the BW app that they have a status matching program. I sent the email with all the requested information and within 30 minutes I was elevated to BW Diamond Select. The process was very easy and I was pleased. The room I booked was a King with a sofa. The room was clean and fairly new, so no problems with the room. The reasons for the 1-star are related to 3 items: 1. Housekeeping is only every 5-days. This is just unacceptable as we are no longer in the throws of COVID-19! 2. The onsite restaurant should not be considered a restaurant at all. The food offerings are very limited and the prices too high. As such, I ordered DoorDash every night. This pseudo restaurant was one of the reasons I booked at this property. Clearly a major disappointment. 3. Lastly was my checkout experience. As my plans changed, I checked out a morning early. I was informed that since it was less than 24 hours that I would be charged for the night. Totally unacceptable business practice! After receiving the receipt via email, I see that they pre-charged the total amount for my stay at check-in. Not just an authorization, but full amount charged at check-in! Again, this is totally unacceptable business practice especially for business travelers who's schedules frequently change. I will be calling BW corporate about this practice and demanding a refund for the charged night that I did not stay. I will also be notifying Citibank who handles my company's corporate credit card and challenge the billed amount. If you decided to stay at this property, be aware of these questionable business practices. I highly recommend looking into staying elsewhere! read more

My family and I just checked out, and our stay was great. I'm adding extra stars to help balance out the (imho) weird and finicky complaints some other reviewers had lol The exterior of the property is well-maintained and during our two-night stay I witnessed a lot of continued cleaning/landscaping and maintenance being done to the building. The front desk help were all helpful and communicated clearly, and were kind. We had an issue with our door not locking after arriving and the front desk sent up maintenance immediately to have it fixed. My one complaint: the doors to the bathroom. They are the sliding doors that leave a good gap . Not very comfortable lol I made my boyfriend leave the room so I could do my business. These types of doors are universally hated lol And the coffee station could use stir sticks and flavored creamers :) read more

I stayed at the Hotel Peppertree in Bend, OR, part of Best Western Hotels & Resorts, and experienced a serious security breach. My family and I were given keys to an occupied room, giving us access to someone's personal belongings, including luggage and electronics. Despite reporting this immediately to the front desk, we received no follow-up or apology from the hotel management during our stay. What is even more appalling is the complete lack of responsibility displayed by Best Western's corporate office. After reporting the incident on April 20, 2024 (Customer Service Number: CR838680), and being assured it would be handled by Hotel Peppertree directly, I discovered my case had been marked as resolved without any communication occurring. A month has passed with no attempts at resolution from Hotel Peppertree or Best Western corporate. This level of unprofessionalism and disregard for customer safety is unacceptable. I am extremely displeased and strongly caution others when choosing accommodations. You may have a random person enter your room, and this hotel does not care. read more

We scored a beautiful top floor king bed room with a fireplace! Priceline had a great deal! Including a Wonderful breakfast buffet with cappuccino in the morning! Everything was fabulous except the Jacuzzi was super cold! We were told they were waiting for a part to repair it read more

Hotel Peppertree Bend, BW Premier Collection - King bed with fireplace room - Hotels Near Me - Bend, Oregon

Nice room, great service staff and fantastic pool with hot tub. The bartender, Patrick, was awesome! As far as the front desk personnel, they could stand a little more training and learn to listen. I was traveling with a friend who put up their card to hold reservation. After we arrived we told them to use my card instead. After getting back home from the trip my friend was charged for the room instead of me. Listen up people! Getting back to the pub the food choices were very limited but good tasting. Too bad they didn't have a real restaurant there. Location was decent. Very confusing area if you are a first time visitor to Bend. Would stay again read more

Great staff, especially the breakfast staff. The continental breakfast is fabulous the tenants are so friendly and helpful. Best espresso coffee machine ever, yum. Close to River, trails, concerts, etc. read more

Upon walking in the lobby we received a friendly greeting and got our keys to the room quickly. We got the suite which sleeps six and dog friendly. It was the perfect size and room was clean! It's located about 5 minutes drive to the west side breweries and restaurants. When I visit Bend again I will stay here. read more

Hotel Peppertree Bend, BW Premier Collection - Hotels Near Me - Bend, Oregon

Awesome hotel! Great staff! Clean modern rooms with fridge and microwave. Pool was great. Good drinks at bar attached.

The front desk staff was nice. But this is our second room. The first one had food crumbs left on the counter under the television. Both rooms are filthy. read more

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Incredibly terrible customer service. I attempted to cancel two rooms here due to wildfires. Bend was experiencing extremely terrible air quality and the concerts and outdoor activities in the city had been canceled. I spoke with Joey on the phone and he was rude and condescending. I attempted to try find a resolution with him or perhaps a credit for future visits. However, he was frustrated with fielding calls all evening (his words) and was just downright rude. At a hotel that claims to be a "premier" property, I expected a more professional conversation. I would never stay here or recommend to anyone. In the event that you have a problem of any kind, I don't forsee this property being helpful at all. read more

I overall like the hotel. I came across this hotel when I googled in area. I like that they offer decent complimentary breakfast, free self parking, nice size pool and has a recreational room on site. Disappointed that their pizza restaurant has changed to a Mexican restaurant which I didn't have a chance to try because kiddos wanted pizza after hitting the pool. Lobby was roomy, plenty of chargers while waiting for checking, nice little bar that also has kids friendly options. Friendly staffs. Pool was a nice size with hot tub. Area looks clean and had the bathroom and a shower area. Fitting room was ok with yoga balls and running machines. The complimentary breakfast was nice. Bacon, sausages, eggs and potatoes were the hot items. Also has pastries, toasts and muffins along with cereals plus fresh fruits. Now, let's get to the part that minus their stars. Upon entering the room, all looks good, decent size and plenty of towels. We had the double queen beds with two twins for the family. Both twin beds were missing the clean sheet that separate the blankets from touching your skin. We had to get them from the front desk and make the beds ourselves. The blankets had chocolate stains on both twin beds with hair under the blankets. We found hair ties on floor that belonged to the previous guest. One of the lights did not work and the fridge was very weak. I think overall the hotel is ok and has many nice details throughout the property but their housekeeping team need to be retrain. read more

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A very comfortable stay in a posh, modern atmosphere that meshes well with the natural beauty it's nestled into at the south end of Bend. Breakfast had extra frills that started the day off on the right foot. All the staff was welcoming and helpful, I had a great time while visiting on a work trip. read more

Hotel Peppertree Bend, BW Premier Collection - Fireplace in the suite - Hotels Near Me - Bend, Oregon

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If you want to listen to toilets flush all night, this is your place. Breakfast sucked, hot tub luke warm, for $275 a night, I expected much more. read more

This hotel is a "premier" Best Western. I think that means it's supposed to be better than a "regular" or "plus" BW, but since I'm not really a Best Western guy, I don't know. What I can tell you is that the Best Western Premier Peppertree Inn was the cheapest 3-star hotel for 3-days in Bend ... and it was fine. Oh, it's not fine, like fancy, but fine, like Gahhh, really, everything's fine. Positives: * Free parking * Swimming pool * Free breakfast is NOT a buffet * Very nice housekeeping * Dog friendly * zPizza & beer coupon Negatives: * Free breakfast was terrible * Loud guests Otherwise, the Best Western "Premier" Peppertree Inn was fine. It's fine. Everything's just fine. read more

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We loved our stay at this hotel and here's why: -Beautiful decor and clean rooms. -Friendly staff and service. -Pet friendly and lots of areas to walk our dog. -Location is quiet yet still close to many popular dining and coffee shops. The only reason it didn't get 5 stars is the experience we had from their restaurant (Z Pizza). Our in-room service took over an hour when they told us it would be 20 min. By the time we got our food, the chicken wings, calzone, and hot sandwiches were lukewarm. Plus, my son found a hair in his meatball sandwich. :( The breakfast cafe in the morning is from 6-9am. We got there around 8:30 and all the empty tables were not cleared of previous customers' dishes. So we had to clear a table ourselves. Basically, you order at the counter and then take a number to your table. They may have been short staffed due to the holidays, but it looked like there were many people still waiting for their food before we received ours 30 min later. I think it's still a great place, we will definitely come back to this hotel again. read more

Booked a room for June 19th for three nights. Due to rising Covid rates the reservation was cancelled a full two weeks prior to check in. At the time of booking there was no required deposit, or penalty, for canceling reservation. However, this property charged my credit card over $200 for cancellation, even though this was NOT stipulated in the original reservation. And REFUSED to honor original reservation guidelines. AVOID AT ALL COSTS. Business is dishonesty in its practices and predatory. read more

The worst hotel experience maybe of my entire life. Bathroom was filthy, hairs all over the shower, and the shower pan was so dirty I wished I had shower shoes. The room was terrible, you can hear every toilet flush, door slam, etc. But the very worst part are the people who work here. They couldn't care less. I checked out after one night and the man at the front desk said they would refund me for one night since I was supposed to be there 3 nights and their policy was 24 hours notice. Well apparently the manager changed her mind after I left. She said they offered me a new room (which was a lie) but I wouldn't expect anything more for such a low class place. Do yourself a favor and stay anywhere else! read more

So, I had to get some learnin' about Best Western on this trip. If you see "Plus" in the name, they really are trying to offer a nicer place than the usual bargain roadside motels in the BW chain. "Premiere" means they're pushing even farther. This place is a little too costly to be a screaming deal, but it's a good deal, and it's nice enough to spend a little extra. It's in between a bargain and a luxury, though, so I could see people going both ways on it, for good and for bad. Every place in Bend was filling up last week, though: probably with firefighters rotating off the front lines of all the wildfires around here. So I had to take the room that was available, and this one turned out to be just fine. The lobby's big, the parking lot's huge. They have plenty of staff, and they all seem to know what they're doing. There's plenty of that mountain-region big-sky light pouring in everywhere. The architecture is boxy, but they keep a nice feel to it. Elevators are quick, and the rooms upstairs are spacious. Beds are firm but more comfortable than most. TVs are ceiling-mounted in the room, plenty of channels. Plenty of places to plug in to charge phones. Big fridge, comfortable chairs. Nice Keurigs in the room with local coffee. Great way to start the day. The bathrooms are big and clean, and like many spaces throughout, they're built with fairly interesting-looking tile and materials. The showers are shaped like little hallways instead of tub/shower combos, and the water pressure is decent. The art is somewhat less bland than most hotels. They want it to feel nice, and they don't overdo it. I appreciate that. There's a pizza place with lots of beer taps in the building, and a lobby bar with hard licks and a couple taps. They have the usual overpriced candy shop near the desk, too. read more

Front desk staff incredibly nice. Recent remodel. Super clean facilities. Great value hotel near downtown Bend. Would recommend this place for an overnight pit stop or even a couple nights stay. Staff made our stay that much better. Nice lobby. Great rooms. read more

Soo clean. They deep cleaned last week. Delivered dinner, referred me and my food specialized with a beer delivered to my room from pub next door. Beds smell and feel fresh. Helpful patient polite staff. This was a stay that was so good I am leaving right before breakfast ends. Great place and quiet and trendy, wow. Psst grout needs one more clean... read more

I'd be happy to give this hotel 5 stars but they fell short in some pretty important areas. The location was great, the premises lovely, staff was friendly and amenities were very nicely done. They fell short in a few key areas....our room was x01 and it was right by the road so all you heard was the cars going by fairly loudly. The other one was that every time the bathroom was flushed on any rooms over us, you heard a great big loud dump of water go through the pipes at all hours of the day. Although the bed was comfortable the sheets were low quality so they were scratchy and the pillows were quite uncomfortable, the same low quality paper products for the bathroom. It was a good value none the less. Enjoy! read more

Despite calling ahead and getting cat approval and their wesite stating allowing cats. We were turned down to stay at the hotel. Ref to allowing cats https://www.bestwestern.com/en_US/book/hotels-in-bend/best-western-premier-peppertree-inn-at-bend/propertyCode.38175.html read more

Hotel Peppertree Bend, BW Premier Collection - Despite us calling in to get cat approval. And cat approval on their website. We were turned down because of our cats - Hotels Near Me - Bend, Oregon

The good: +A newer clean, quiet place to stay despite being pet friendly! I walked around with bare feet which I don't tend to do at hotels. +Friendly staff +The beds are comfortable +The shower had nice tile and good product in the dispensers. The not so good: -No lock on bathroom door which was a slider -The free breakfast was touted as good, but mostly consisted of the same old standard premade Sysco fare which was pretty disappointing -The water "cooler" in the lobby wasn't cold and tasted of chlorine -no detachable handheld spray to use in shower read more

I chose this new hotel due to its proximity to dear friends I was visiting in town. I am so glad I did. It's new, fresh, extremely clean. Parking was easy. Check in, a breeze. Everyone I came in contact with over the four days I was there was delightful. If you're someone with allergies or asthma, this is a fantastic place to stay. No stuffiness in the morning! I was able to check out the pizza parlor - had a delicious little Hawaiian pizza. Traveling around Bend from this location was very smooth. I will definitely stay here again. Thank you! read more

We arrived at 3:30 and they wouldn't let you check in till 4pm even though the room is fully ready they want to charge you a $20 early check in fee. We booked the day before normally we stay at Marriott properties however we were on a road-trip with the family and looked at Marriott and there was limited availability for twice as much so decided to give this property a shot. It was a mistake we won't be making as me and my family are just patiently waiting till 4pm to get into our room. read more

Nice! We had a family suite that was spacious, clean, and very comfortable. Everything looked brand new. Close enough to downtown to be convenient without having to put up with the noise and light polution of a downtown hotel. My family enjoyed the great indoor pool and the breakfast was plentiful with many offerings to choose from including a cool machine that makes pancakes with the touch of a button! Staff was courteous and professional. The only knock was that the phone in the room was a cordless job that didn't work at all. Still and all, that was a minor inconvenience at best. I would recommend this property without reservation and would definitely stay there again. read more

Let me start off by saying, I don't think I've ever started a review like this but the people below me are bonkers. This hotel is fabulous. Brand new. Quiet. Clean. Inside pool and hot tub. Great location. Breakfast. Bar. Gym. Bike storage. Comfortable beds. Stylish rooms. What more do you people want? It's as if we have officially reached a new era of complaining. I'll definitely back you up best western. This location is one of the best we've been too. We will be back. Cheers read more

Over priced for a property that barely qualifies as average. Nice looking building, staff was trying to look busy, instead of helping guests. Never had this kind of bad service from a BW property. Way overpriced, lackluster effort to provide average service. Won't be returning. read more