Great doctor He's able to correct my husbands eyes after a botched cataract surgeryread more

From the owner: Specializing in: - Physicians & Surgeons, Ophthalmologyread more

As a Christmas present I decided to get a LASIK eye surgery and I went to DLV Vision and it was a…read moregreat overall experience from the whole process, starting with my amazing Patient Counselor Christina Cox and the rest of the DLV staff made the surgery comfortable quick and painless as possible Highly Recommended

This place is hands down the WORST medical establishment I have ever dealt with and I've dealt with…read moremany. Their business model does not value patient satisfaction, efficiency or communication. They deserve a zero rating. First, there is one central phone number for all office locations and they are a third party call center that is "not local". If you have a question (regarding prescriptions, surgery, etc), you have to explain it to the person that answers and they will either put you on hold or call you back to relay information obtained from someone else. If you are lucky you can speak to the actual person who has the information only if they allow the call center to put you through. You are even told to call the main number if you have an emergency after surgery. I was "scheduled" for cornea surgery which they perform on Mondays but don't give you the surgery time or any instructions until the Friday before. When I didn't hear from them by early afternoon on Friday, I contacted them. After being on hold for several minutes with no one answering, an automated voice came on advising to either leave a message or text them "for a faster response". REALLY?! Finally, someone called me back and when I asked if they received pre-authorization from my insurance as I had requested, they said no one had followed up. This was confirmed by calling my insurance. I had to scramble by end of day to find out if my surgery would be covered so I could cancel if necessary. The day of the surgery I arrived at 7:30 as scheduled. At 8:30 they finally took me in, explained post op procedures and said the doctor would be in shortly to discuss. A minute later someone came in to tell me the surgery was cancelled because a tech "didn't show up" to work and asked if I could wait until 1:00. Uh, no thanks, I'll find another doctor who gives a sh*t. Additionally, they never told me I would need to wear goggles for a week after surgery which I don't have and could have purchased had they given me any information ahead of time. Finally, I had to have someone take off work to drive me since you are medicated and unable to drive yourself. So not only did they inconvenience me, but the person who had to take off work. WORST MEDICAL OFFICE EVER! FIND SOMEONE ELSE!

Dr. Levine is a really kind man. He is very conscientious and capable. He's knowledgeable, so…read morehe's fun to talk to about his profession (and just in general). He's restored my Mom's vision. She had a cataract and he removed it, she's back to 25/20. INCREDIBLE RESULT.

Dr. Levine is very trusted, patient, and performed well during a very difficult eye surgery…read more He is willing to go out of way to demonstrate complex procedures and doesn't give up when things aren't going well. New patients should still do their homework to gain a better grasp of their options. His staff is a mixed bag,but he steps in quickly if they're out of line. -All-Star Eye Surgeon with Very Good Character.

While Dr. Karlyn Murata and her assistant were very nice and I was happy with the eye exam, this…read morebusiness failed on an entirely different level. Despite me insisting when I made the appointment that they check that my insurance was actually accepted (and me insisting to check the Insurance name and ID number), they said it wasn't necessary as they already found me in their computer system. However, after the eye exam and when it was time to try on glasses they had me under the wrong insurance (and an insurance I am no longer on). Thus, essentially nothing was covered and I was left without new glasses. Despite my protestations, they chalked this up as "mistakes happen." However, I am a client and a patient whose time and money is just as valuable as theirs. I had to use my precious and valuable sick time to make and keep this appointment and yet I received nothing from it. I have to now take more time off and find a new optometrist and get new lenses/frames elsewhere. This could all have been avoided if they simply listened while making the appointment and checked the insurance information I had wanted to give them. While I appreciate that they gave me my updated prescription, this does not negate the careless regard to checking insurance nor does it negate the disregard afforded to me as a patient. I would highly recommend that if you do make an appointment with this place that you insist that they confirm they have your correct insurance information. I am very frustrated and disappointed by this business.

Dr. Womack is so awesome, just met her today. My exam was the most thorough andmost fun I've ever…read morehad at an optometrist. She is so nice and personality for days. Murata Eyecare has always been top notch.

I have been going to this office for over 8 years and I can honestly say the care has always been…read moreexceptional. The doctor is knowledgeable, patient, and truly takes the time to make you feel comfortable and cared for. What really stands out is the staff they are always kind, welcoming, and somehow remember me every single time I come in. It makes such a difference walking into an office where everyone treats you like family instead of just another appointment. I highly recommend this office to anyone looking for an eye doctor who genuinely cares about their patients.

It's amazing place , very nice staff with great Doctor…read more "I had an amazing experience at W shields ,OD The staff was incredibly friendly and knowledgeable, helping me find the perfect frames to suit my face shape and style. The optometrist, was thorough and explained everything clearly during my eye exam. The technology they use is top-notch, and I appreciated the detailed report of my eye health. The selection of glasses and contacts is impressive, and the prices are very competitive. I ended up getting a great deal on a pair of designer frames. The customer service was exceptional, from the initial consultation to the follow-up appointment to adjust my glasses. Everyone was courteous, professional, and genuinely cared about my satisfaction. I highly recommend [Optical Store Name] to anyone looking for excellent eye care and personalized service. I'll definitely be back!"

Quick Easy to the Point! Great rates, great service, very…read moreknowledgeable! Thank you Shanina

My husband has been going to this eye place for several years with the same vision and medical…read moreinsurance. Earlier this year [Feb 2022] he went for his annual eye exam. We got a bill [Sept 2022] and immediately I knew something was wrong because we get an annual exam each year covered 100% under our vision insurance. So I called the billing phone number on the bill and after several attempts to speak with someone I finally got a person. Discovered they billed medical and not our vision insurance. The rep I spoke with put in a request to rebill our vision. Which she did. Then I got the EOB from our vision insurance [Nov 2022] that they denied the claim because the Dr office used the wrong codes. This morning I tried to call the billing number again and it's now been disconnected. So we called the direct number to the office and spoke with Dee-anne who basically said they no longer take vision insurance. OK THAT WOULD OF BEEN GREAT TO KNOW BACK IN FEB 2022 WHEN MY HUSBAND CHECKED IN FOR HIS EYE EXAM APPOINTMENT!!!!!! Dee-anne basically said, "too bad it's not our problem we didn't tell you we don't accept vision insurance!" STAY FAR AWAY FROM THIS OFFICE THEY SUCK!

I love this place I had difficulties and I've responded very well to my procedure. The Doctor and…read morestaff are friendly and caring

So so grateful to Dr. Chiha. Our son had a baseball injury to his eye. We called the office and…read morethey got us in the same morning. Dr. Chiha ended up recognizing an orbital fracture causing muscle entrapment and sent us straight to the right people at UCLA. Our son ended up needing eye surgery, and because of Dr. Chiha we got it done in a timely manner to avoid permanent damage. She was smart, kind, took it seriously while not alarming our son. We are so grateful! She's great with kids and obviously knows her stuff.

I highly recommend your next eye exam at this family owned business. I've gone to Family Optometry…read morefor 15 years and the treatment / care makes you feel part of the family. Micheal is so great to help explain what is happening with your eyes and their needs. Todd takes his time to help you find the perfect fit and style for your needs. Book your exam TODAY

This post is on behalf of my father who was a patient recently at this clinic…read more He had a very pleasant experience with the exam and with the Dr. who did the exam. He was very pleased with the adjustment in his eye prescription the Dr. gave him. He no longer is getting headaches from his glasses. This 1 star is to the unprofessional and ill mannered staff member who made very uncomfortable remarks to my father. When my father was done with the exam he chose his glasses and then met with a male staff member who charged him for his visit and glasses. Up until this point my father was pleased with the service, nothing above and beyond but average service. After payment he simply asked a question about their office accepting his coverage for safety glasses for his work. (We are new to this office and our other Optometry office would use his insurance to cover the cost of safety glasses for his work). And this employee stated " I don't know what fraud you were doing at your old optometrist, but we don't do that here". My father (who does not know much about medical or vision coverage, other than that he has insurance) simply asked a question. A simple "let me look into that for you" or even a "no, unfortunately we don't cover that" would have been the polite and professional response. As someone who has worked in the medical field for 8 years and has cared for patients I was extremely disappointed in that comment. I would never respond to a patient or any human being in that manner. So unprofessional. So insolent.