I've been a customer for three years and love this place. Yesterday I woke up with a very painful stye that was blurring the vision in my right eye. I ran over to Murata Eyecare and explained my situation. I did not have an appointment yet Dr Murata and his staff managed to squeeze me in. He drained the stye and prescribed some antibiotic drops. He checked to make sure my eye was not infected and gave me a follow up appointment in one week. My eye felt 100% better after leaving there. I simply love Dr Murata. He is thorough, knowledgeable, and really cares about his patients. read more

While Dr. Karlyn Murata and her assistant were very nice and I was happy with the eye exam, this business failed on an entirely different level. Despite me insisting when I made the appointment that they check that my insurance was actually accepted (and me insisting to check the Insurance name and ID number), they said it wasn't necessary as they already found me in their computer system. However, after the eye exam and when it was time to try on glasses they had me under the wrong insurance (and an insurance I am no longer on). Thus, essentially nothing was covered and I was left without new glasses. Despite my protestations, they chalked this up as "mistakes happen." However, I am a client and a patient whose time and money is just as valuable as theirs. I had to use my precious and valuable sick time to make and keep this appointment and yet I received nothing from it. I have to now take more time off and find a new optometrist and get new lenses/frames elsewhere. This could all have been avoided if they simply listened while making the appointment and checked the insurance information I had wanted to give them. While I appreciate that they gave me my updated prescription, this does not negate the careless regard to checking insurance nor does it negate the disregard afforded to me as a patient. I would highly recommend that if you do make an appointment with this place that you insist that they confirm they have your correct insurance information. I am very frustrated and disappointed by this business. read more

Dr. Womack is so awesome, just met her today. My exam was the most thorough andmost fun I've ever had at an optometrist. She is so nice and personality for days. Murata Eyecare has always been top notch. read more

I switched to Murata Eyecare after several years of being unsatisfied with my prescription from a previous optometrist. This office is large and clean, and the staff are very friendly and personable. Dr. Karlyn is incredible - she is attentive, caring, and truly cares to understand your needs and what she can do to help you see your best. I have had lifelong nearsightedness and it's been over a decade since I've had a pair of glasses that work as well as my new pair from Dr. Karlyn. My only regret is that I didn't find Murata Eyecare sooner! read more

They will make you wait while they run late, they will tell you they are under staff, and they will tell you there's nothing they can do about it. I drove an hour from LA because they had such high ratings on Yelp. I think I have better choices in LA. The show room is clean and esthetically pleasing. If that's what's really important to you rather thanHaving a prompt appointment appointment be respected then this is your place. read more

Murata Eyecare - I would check elsewhere, they are short staffed and you will Wait a long time to be seen - Optometrists Near Me - Simi Valley, California

Best eye care anywhere. We've been going to Dr Murata over 30 years and always great service and a caring staff.

Very professional office, staff, exam, and overall visit. Tests are state of the art and covered the essentials. Highly recommended read more

I've been seeing Dr. Murata and his team for several years now and every time I'm impressed with how friendly and attentive the staff are. Also, I'm an inquisitive person who is always asking "what does that do?" and "how does this machine work?" and Dr. Murata (and the rest of the staff as well) is always happy to answer my questions. They sell glasses in the office but I never feel pressured to buy anything. They're just there to help me keep my eyes healthy. read more

My go to opthalmologist for decades. Caring professionals who've treated me exceptionally. VSP friendly. I'm now 20/20! Don't neglect your exams. read more

Shiny store front, good optometrist, but lack of care in their business acumen. They mailed contact lenses to their office instead of our home, though I confirmed the delivery location and address with 2 staff members. Now, I am seeing an error (overcharge) on my FSA account and I can't reach their accounting staff. Their solution is to make me do all the work. This is getting tiring and not worth the hassle. I will take my business elsewhere. read more

Just had the worst customer service experience ever with whoever takes their phone calls. I was trying to set up an appt and the guy that called me back was so rude and disrespectful that I couldn't just not say something. The only reason I gave a 2 star instead of 1 is because I have been a customer for many years and Dr Murata is awesome, but the people they have on the phones killed it for me. Will be taking my business elsewhere from now on. So sad. read more

I made an appt for an eye exam at Murata. Clean & aesthetically pleasing Office. Staff was friendly. I paid for my visit and went on my way, only to find out a couple of days later my credit card was fraudulently used. Last place I used the card was at Murata. I verified with the office and my credit card company. This was brought to the attention of the optometrist as well as the office manager, which there was no solution on their part. Quite frustrating to have dishonest & suspicious activities being done in their place of work. If you go here, I'd be on alert. In response to management: you stated that card is used in front of customer, this is not true. The employee, which I believe is your son actually stepped away to swipe my card. Your office manager is aware of this. read more

The eye doctor was amazing and loved coming here, but will not be returning due to not being upfront regarding policies. Just ordered my glasses Friday after 5pm and contacted Saturday morning to cancel order to use my old frames. Got a call Monday morning that I would have to pay half of the frames and half of the lens without insurance as a restocking fee which comes out more than my original purchase because they have already been shipped to lab and started. This cancelation fee was not stated prior to purchase or when I provided my payment method. The policy was given on the back of my receipt after my purchase was already completed. I wish they communicated this policy prior to purchase so patients know all the information before they provide payment method as providing the policy on a paper after the purchase does the patient no good because the have already completed the purchase. read more

I can't recommend this place. First, there was a glitch in their software when setting up an appt. & when I showed up, they had no record of my appt. & had to fit me in. Second, very slow. I was in there hours. Then, my glasses were ordered April 29th & paid top dollar. This is May 21 & no glasses. I HAD to call them & they MIGHT be done May 25th! There was no follow up from them to their lab. When I called them today, nothing but excuses. They are short staffed & the lab is short staffed. This place is not a discount place. Very bad customer service! read more

Every time I see De. Murata, I sit and try to make a list of all the people I could recommend him and his office to. I love him sooo much. From start to finish, it is always an easy and transparent experience. There have never been surprises. Everything is well explained and efficient. Dr. Murata himself has the most amazing energy. He is kind, curious, and explains everything in a really accessible way. He is also a critical thinker. You can tell he's actually approaching care with a fresh take instead of just going through the motions. I really could not recommend him more. read more

I have been coming here for over 20 years, and always have a positive experience. The staff is so helpful and friendly and the doctors are knowledgeable. The team helps me understand my insurance plan and explains my benefits coverage. read more

Clean, fresh feeling facility and equipment, excellent staff communication and doctors that never seem to rush you. Love the specialist who helped me pick my glasses! Everything is top notch. read more

Murata Eyesore is the best! My husband and I have together seen three of the optometrists there and they are all wonderful. In addition to prescribing glasses and contacts, they also pay attention to eye health. Dr. Karlyn Murata diagnosed me with dry eyed allergies. She told me the allergy drops to use and referred me to an ophthamologist, whom I also love. The offices are modern, beautiful and sparkling clean. The doctors are friendly and knowledgable. They get my highest recommendation. read more

They always make me feel so welcomed and well taken care of. Great team working there!

Progressive lenses are hard to get "right" the first time a new prescription is filled. But they nailed it! Very satisfied!

I've been going here for several years now. Mostly seen by Dr Womack, but I've also been examined by Karlyn Murata. Each time, they and the entire staff have been courteous and quick to listen. I feel comfortable and confident that I'm getting good vision care services. Their recently updated office space is nice too. Very clean, with up-to-date technology. read more

It's really nice inside. They did a great job updating it. Staff is friendly. Dr Murata is fantastic. I'd recommend anyone I know to go here. read more

I cannot recommend them highly enough! Dr. Christina Womack diagnosed a condition in a family member's eye that may have saved his life! What a blessing to have her on our team! On a related note, always opt for the Optos Retinal Imaging scan, when offered. It could pay off BIG later. read more

Been going there for decades. Very professional. Weekdays only For service but worked out. Replacing lenses took short time to do as well. Thanks!! read more

Everyone at Murata Eyecare is so friendly and professional. The experience is all state of the art. The facility is spotless. When it comes time to picking out frames, they are honest about what fits your face and looks good and how your prescription will work for the frame you choose. I really liked that assistance. They are a bit pricey, but you do get what you pay for. read more

Dr. Murata is a person with a vast knowledge and experience in his field and beyond , and useful resources of people to see to further resolve any issues with eyes / vision . He has excellent bedside manners , extremely kind and patient always explain in detail what is happening during the visit , what he is seeing , and has this incredible ability to answer questions before the patient will ask .... The people working in his office are as well extremely kind and patient , always working to solve any issue, answering any questions , accommodating for any schedule needs . The office has a beautiful variety of glasses frames , is welcoming and inviting . read more

excellent service and very friendly staff have been coming here for years and they are always there when you need them

I have a great experience at every appointment!! Dr. Murata and his Staff are excellent at what they do, from the minute you check-in to the moment you leave! They are all very personable, patient & friendly. I've never felt rushed or not had all my questions and concerns addressed during my time with the Doctor. And, I am one who requires a lot patience (from Dr), because I ask A LOT of questions. I highly & confidently recommend Murata Eyecare to anyone looking for excellent care!! read more

Dr Murata and his team have been caring for me since I was a child.... Patient and friendly - they've helped me navigate glasses, frames (as a young girl who was struggling to accept the need to wear glasses in the 90s), a transition to contacts, ICL as an adult to mitigate my need for lenses of any sort, and (as happens with age) my transition back to glasses for select needs. I'm happy to say that the team there now cares for my daughters and their vision. And, while some of the staff have moved on, those still there and those new to the office are all wonderful with my kids and I - patiently explaining and teaching us as each time we go. read more

Very courteous and honest told me things about my insurance that my old provider never did.

I have been going to Doctor Womack for over 20 years & I highly recommend her services. Excellent care, friendly staff

Trusting, caring, professional! Thank you Dr. Womack and Sandra for your excellent skills, compassion and knowledge.

I really love this optometrist. They are pricey but they have a lot of options when it comes to frames. Staff is always friendly and office is always neat, and clean. However, one issue I found recently was I ordered contacts on 05/09 & still haven't received anything yet. They did give me a spare to last me in the mean time but this is the longest I've had to wait for contacts. read more

I have been a patient for over 30 years and have been very happy with their service. The staff and doctors have always been friendly and professional during our interactions. I would highly recommend you check them out for your optometry needs. read more

Highly recommend Murata Eyecare and Dr. Womack. She is exceptional and cares about her patients.

Dr. Murata is extremely professional and extremely prepared , has a vast knowledge of issues and problems related to eyes and vision and has a vast network of retina specialists and doctors for reference for his patients . I had a potential problem that moved dr. Murata to refer me for a preventive eye surgery and two years later that surgery probably saved my left eye after an event that was supposed to make me lose that eye . Dr. Murata has also perfect bed side manners , is humble , kind and really good as explaining things and often seems to know already what questions I have and answers before I ask . The whole office and associates are very professional and kind , understanding and patient . read more

Have never had a bad experience at Murata Eyecare. The staff is friendly, professional, efficient and knowledgeable. Dr. Murata is kind and gentle. Talks you through your eye exam and explains results thoroughly. He answers any questions you have, in detail. I have always felt like I was in very good hands under his professional care. I would recommend Murata Eyecare to anyone, without hesitation. read more

Very professional office and service . They have a very nice selection of glasses and state of the art equipment.

It was my first time in Dr. Murata's office and I felt very comfortable and happy. Dr. Murata explained everything about my eyes into details and I was very happy about my visit with Dr. Murata. The office was very clean and the staff were professional and friendly. I loved how everything was white and not cluttered, clean and simple. I totally recommend Dr Murata and his office. Definitely 5 read more

Dr. Murata office is very clean, and everyone is very courteous, from start to finish it is always an easy and transparent experience. There have never been surprises. Everything is well explained and efficient. read more