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    Hounds Town

    5.0 (1 review)
    Closed 7:00 am - 7:00 pm

    Services - Hounds Town

    Pet boarding

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    2 years ago

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    Ruff Resort & Spa

    Ruff Resort & Spa

    (14 reviews)

    Looking for a new place for my fur baby to attend for occasional daycare, and decided to try this…read moreplace out! The young woman who checked us in was very kind and energetic so I think that may have hyped my dog up for some fun. My dog is in no way shape or form introverted, but he doesn't always like people immediately either, so I took his excitement as a good sign. I got one picture after he was fully introduced and he looked like the happy boy I know and love. The pickup process was easy but of course was a little backed up with so many people coming at the same time. I would try them out again.

    I have generally had pleasant experiences at this facility, and my dog has always gotten along well…read morewith the other dogs. - Until recently, I had no complaints. However, I encountered a concerning issue that I believe warrants attention. On one occasion, the air-conditioning system at the facility failed. As a result, the dogs were kept outside for the entire day. While staff did try to keep them cool by spraying them down with water, no one notified me--or, as far as I know, any other pet owners--about the situation. I understand that mechanical issues can happen and are sometimes beyond your control, but communication is critical. Had I been informed, I would've come to pick up my dog without hesitation. When I arrived that day, my dog was completely soaked--dripping wet all the way to the car. I didn't initially think much of it since my dog enjoys water, and I assumed he would dry off. Unfortunately, the water used had a foul odor. The smell was so strong that I had to have my car professionally cleaned, including all blankets and dog pads. I spoke with the owner at the time, and I assumed the issue would be addressed. However, on a subsequent visit, I noticed they had applied some sort of fragrance--either perfume or cologne--to my dog. I found that odd but didn't say anything. On our final visit, though, my dog had a strong ammonia or urine-like odor. It was overwhelming and deeply concerning. When I brought this up again with the owner, she seemed dismissive. I was given an explanation about the turf and the pool, but it didn't make sense to me. If equipment is not being properly cleaned, that's a serious health concern. Her demeanor gave me the impression that she wasn't really listening or concerned. My dog's safety and well-being are my top priority. I don't have children--these are my fur kids, and I take their care very seriously, sometimes even more than my own. A dog returning home smelling like ammonia is simply unacceptable. For that reason, I've decided to take my dog elsewhere. I sincerely hope you're able to address these issues and improve communication and sanitation practices moving forward.

    Scratching Post Inn - Exploring during free time

    Scratching Post Inn

    (5 reviews)

    Far West

    Highly recommend for any beloved cat!! We have a total of 4 cats; they run and hide when people…read morethey are not familiar with enters the house. Luna was diagnosed with hyperthyroidism in June of 2025 and now takes medication twice daily. If left at home with her sister cats she would not get her medication due to hiding when the caretaker entered the house. We booked a two week stay at the Scratching Post while we traveled. I thought she would hide her whole time at the Inn, but to our surprise it was the opposite. During our daily updates we learned after the first 2 days of being shy she opened up to the staff. She enjoyed spending time with them, petting, scratches and followed them around, the word velcro kitty was used one day. She was very well taken care of during her stay. She is already scheduled for another stay at the Inn.

    If you need a place to take your precious kitty, this is the place! I have an 8 month old spoiled…read morerotten Torte that we have had to use sitters in the past when we have had to go on short trips. It didn't workout for our normal sitters so I started researching places to leave my precious kitten. When I say they take fantastic care of your cat/kitten I feel that is an understatement. I would not hesitate to take her back. I highly recommend them. They only take care of cats so I felt that was a much less stressful situation instead of leaving them next to dogs. Even the rooms they keep them in are so much better than cages you see at other places. No cages here! They have little townhomes, standard suite or deluxe suite. I chose standard since I didn't think she needed the bigger room since it was just her. They also update you with pics and how their day went. If you can't tell I was incredibly pleased with this place.

    Hounds Town - petboarding - Updated May 2026

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