I have used them in the past 5 years in three occasions for replacement of AC and furnace. The…read moreowner was here about 3 months ago to look at the system and determine why the filters were black. His diagnosis was that candles were being burnt but he said if the problem continues call me and I will send a tech to look at the coil. Today they sent Norm to check the coil and to determine why the filters are turning black. The coil is squeaky clean and the theory is that they are still burning candles, have verified that candle burning is still going on. The recommendation is to clean ducts next spring or sooner if the problem persists. Good job done by a friendly tech, my only quibble was that the lady on the phone told me the tech would be there between 9 and 9:30 and she had actually allocated me in a four hour window between 9 and 1. I wasted 45 minutes waiting and had to drive back home. Scheduling needs a slap in the hand

Do not think of using this company. They came out on two different occasions and were not able to…read morefix our air conditioning after taking a week for us to get an appointment, and then still charged us. After the two appointments, we hired someone else and he was able to fix the problem immediately. Additionally, they were extremely late to the second appointment and when I called to check to see if they were still coming, the woman who answered was extremely rude and told me they would get there when they get there...

He was able to fix our air conditioner. The best part was he came the next morning after I called…read morehim. He did a great job. He did not push spending extra money on any unneeded things. He had the part we needed with him, and we did not have to wait to order anything. He is very direct and honest which I like. I prefer when someone tells me exactly what is needed. I saved his number in case we need future repairs.

Jonathan could not have been more accommodating or done a better job. It was Saturday the week of…read moreChristmas and 24 degrees at night to boot. I got a call from Jonathan at about 4:30. He would be here in 15 minutes. (He was). 10 minutes later he had diagnosed the problem. 10 minutes after that he had my heat working again. He had the part in his truck. What more could you ask?

Felt compelled to write a review for Tobacco Road Heating & Air after the terrific experience we…read morejust had with the company. Like so many people, when summer turned to fall we switched our heat pump from cool to heat only to find it didn't want to heat. To our regret we called another company that had been used by the prior owner of our house. They came out diagnosed what they thought was the problem, replaced the part only to find it didn't work and then started in telling us we were in for steep repair costs bordering on needing to replace the system (the system is from 2013). That's when we asked our neighbors for a recommendation and they told us to call Jonathan at Tobacco Road Heating & Air. We are so, so glad we did. It was the weekend so I sent an email to the company explaining the issue and asking for an appointment. Jonathan wrote back before I could finish my morning coffee and we were set to go with an appointment that week. Our appointment window was 9-12 and Jonathan pulled into our driveway at 8:59am(!). He checked out the issue; gave us a clear explanation of his thinking; and described his plan of attack. He called to check that the warehouse had the parts we needed and was back later that afternoon to install the parts. Problem solved. Not only was Jonathan timely, diligent, and professional but he saved us a ton of money by trying to actually solve the problem and not just sell us a new system. When you move to a new area, finding the right companies to maintain and service your house systems is always a challenge. We are happy that we've found Tobacco Road Heating & Air and can cross HVAC off our list.

Jonathan fixed our HVAC after three previous technicians from two different companies either told…read moreus there was nothing wrong as we sat there sweating, or tried to charge us $2,000 to replace a valve that did not need replacing. He diagnosed the problem as too little coolant, recharged the system, and suddenly my upstairs is cooler than it has been in years. Highly recommend.

I've had multiple experiences with this company over the last 4+ years. It started off well, until…read morethe problems started adding up. A whole new HVAC unit was installed in my attic by this company, they stepped off the rafters and put a hole in my ceiling. Okay, no big deal, but they fought us and tried to blame us for the hole. They ended up fixing it- thanks. Issue after issue with this NEW system. Replaced the mother board, flushed the system multiple times ($$$!!!) and nothing fixed it. Got a new company out- and they quickly assessed the problem- the thermostat wasn't talking to the system, so a $200 fix and the system is working. Next issue a bit later, the system stops working again. Come to find out there was never a secondary drain shut off installed, a new drip pan was not installed, it was caulked where there were cracks!! So as it filled with water, water leaked down two stories to the main floor and we have water issues on the main floor. They also didnt install the only PVC drain properly. They propped it up so it was higher than the lowest point so water would never drain out of it anyways. ABS has royally screwed us over. I will never work with them again. I highly recommend you think twice before you do, as well.

This is the worst company to go if you are looking for honesty and customer service. Adam has…read moreconsistently lied to us. What kind of business owner leaves the country for over a month without someone covering for them??? We made the mistake of referring him multiple times to friends and family. You would think that he would definitely take care of us, but it's the opposite. We have caught him in multiple lies. We purchased a whole new unit approximately 4 months ago. This summer the unit broke down and we were out of air conditioner in 90 degrees weather for 2 weeks. We had to move out during this time due to the extreme heat. Now this month it's broken down again and we don't have any air conditioning or heat for the last 5 days. We made the mistake of buying a service contract with Adam which is worthless. Don't let this happen to you. Run!! I will be filing a compliant with the licensing board.

This is as good as it gets when it comes to a knowledgeable HVAC company. Friendly, courteous and…read morereliable service. They help explain why issues arise and give good preventive care that really helps on the utility bills. Especially with my older systems. MANY THANKS TO FIVE-0!!

Five-O came to our home today that we were in the process of buying. They showed up to the…read moreappointment before we did, performed the most thorough inspection of an A/C unit I had ever experienced, and was so knowledgeable about the problems we had. No pressure and very professional. I felt fully trusting of Five-O's work and trust me when I say I am very discrimination on the work I accept. Great experience with this company and will go back in the future. It feels great to support this local company.

Service call for A/C not working last night - my time window today from 12:00-4:00 PM. It's 7:20…read moreand still no tech nor a call. Same thing happened last time about 9 months ago. Worst service record ever. Not recommended

Had a guy come out in August to give me a quote to completely replace the AC and furnace on my 2nd…read morefloor. He did his thing, we had a chat, seemed like a nice guy, said he couldn't give me a quote immediately as his laptop was dead. Fair enough. Told me to expect it either over the weekend or on the Monday. No quote was forthcoming. I followed up 3 times over the next few weeks to try and get the quote. Finally, to give one last opportunity before I wrote a review, I called 2 weeks ago and was told the technician would call me back that day. Not surprisingly I heard nothing. I can only assume that the tech is assuming this job isn't worth his time as he'll make more elsewhere. Really wanted it to work out with these guys. I know a couple of guys who know the owner/manager and they have alot of good things to say about him. Unfortunately I can't even get a quote.

I called and asked for a service call on Wednesday, 1/8/25. The owner, Mr. Bueno went out and…read morechecked my unit, found a bad blower motor, replaced it but that didn't work so he was going to get another one, however couldn't guarantee how long it would last due to the age of my unit. I know from working in HVAC myself it is a process of elimination sometimes to find what is wrong. My unit is 20 years old so we decided to go with a new unit. He ordered the unit and came the next morning to put it in. Notice this is the week it is 20+ degrees outside at night and not much warmer during the day. Thank you so much Mr. Bueno for your prompt service. We will use you for all our heating and air needs and recommend you to everyone. This is a 5 star review. *****

We had him install the HVAC in our new renovation project, It came out exceptionally well, even the…read moreinspector and contractors asked who we used because they were impressed with the quality and professional look of all the work you did, and now that we are using the new space it's the most peaceful and comfortable place in our home. Thank you so much!

Reliable, hardworking, honest guys who willingly spent extra time answering our questions and…read moreproviding their professional opinion. Their maintenance plan is a great deal for the service they provide and they also cleaned our dryer vent. Will definitely use them again and recommend them to others!