We would give six stars if we could. They were prompt, professional and priced reasonably. They…read morereplaced our HVAC system in just one morning. The blower on the system is significantly stronger than the old one and it caused the panels to make noises when it came in and shut off. They came out the next day and fixed the issue for free. We were pleasantly surprised and grateful. Would definitely recommend.

We have used Airworks Heating & Air for years and value our trusted relationship and continued…read morehonest and excellent service! We quickly learned that their extensive knowledge and commitment in troubleshooting and successful completions of jobs was what sets them apart in their industry. Highly recommend!!

We had him install the HVAC in our new renovation project, It came out exceptionally well, even the…read moreinspector and contractors asked who we used because they were impressed with the quality and professional look of all the work you did, and now that we are using the new space it's the most peaceful and comfortable place in our home. Thank you so much!

Reliable, hardworking, honest guys who willingly spent extra time answering our questions and…read moreproviding their professional opinion. Their maintenance plan is a great deal for the service they provide and they also cleaned our dryer vent. Will definitely use them again and recommend them to others!

Serious organizational problems! They do not follow through on their promised appointments…read more Customer service is outsourced and doesn't communication with the "home" office. Or else the home office just ignores them. They installed faulty equipment in my home and still have not resolved it after one month. The service techs: God bless them, they work hard in the heat but struggle to diagnose problems.

They replaced my water heater. In doing so they knocked the pipe leading to the whole house filter,…read morecausing flooding a few days later while the house was unoccupied. When I called them back in to find out what happened, and fix the problem, they blamed the house filter company, who had installed the filter months earlier, and it had been working fine. Ridiculous denial of ownership of the problem.

I had First RespondAir come out today to do my yearly service. My HVAC 30 y o. Ean was on time,…read more clean and explained everything. Ean was extremely knowledgeable and helped maintain my older system to run more efficiently. I am happy! You can't go wrong with First RespondAir!

Amazing service and flexibility. Had two separate emergency AC issues, and Ean from First…read moreRespondAir was quick on the response and remedy. Not only did Ean identify the issue, but was able to provide an interim solution while waiting for the part. In the service call, First RespondAir was very respectful of my home and were very forthcoming with keeping me informed about what's going on without being too technical in communicating across the issues. After the issue was identified, I was explained the options and rough price estimates for a fix. Shortly after deciding on a solution, the formal quote was sent via email. A+++ service, quality and overall experience

Russell came out and gave his expert opinion on what he would recommend to replace our 27 year old…read moreunit. He provided an installment date. His team showed up and installed it. His installment team was friendly and respectful. I would strongly recommend them. I really love a company that does what they say they will do. I feel like it is just a small, honest company doing the right thing for their customers. They came highly recommended by my neighbor and I see why.

So impressed with the professionalism and honesty of Clark and Joe Cool! I originally had our Trane…read moreinstalled and serviced every 6 months by Maynor Service Company. Despite an installation hiccup, I used their annual service plan for the last 5 years. Once they started suggesting $500 UV lamps for the outdoor unit, I thought I should probably switch things up for a second opinion. My friends all used Joe Cool, and I am glad I do now too. Clark spent a lot of time going above and beyond, including taking off the original install seam glue for the upstairs unit (which never was) and accessing hard-to-access screws, indicating they never even cleaned the coil post-install once despite paying for it! No wonder they were always in and out in 15 minutes. But he took the time to do it right. Two things you need when hiring tradespeople- expert knowledge and honesty. This company has both, and I am a lifelong customer now.

The technical service for our humidifiers seemed ok. Customer service was terrible. Didn't respond…read moreto calls/texts/emails. Technician was very late without notification. After repair, didn't get an invoice for a week, had to request it. Then it was dated to be paid same day I got it. Well...the owner called and apologized and is going to refund the entire cost. They got caught up in the extreme heat crisis. Think they deserve another chance as other reviews are positive and the refund shows a genuine concern for customers.

Our 2004 Carrier gas pack unit had a draft inducing motor that was failing miserably. Chris, the…read moreowner of the company, was able to schedule a meeting with me on the spot last Sunday and diagnose the problem very easily. He had told me it was the loudest breaking down motor he had ever heard in his life. He was able to get the part easily and then install it this morning very easily as well. It was a pleasure dealing with Chris in every way possible. I highly recommend him for his honesty, integrity, forthrightness, and overall value, I will be working with him again in the spring to clean and maintain my upstairs furnace and my two air conditioners

When my air conditioning at my house in Cary stopped cooling the house this summer, I actually…read morestarted by calling another company. The other company's estimate came back a little high, so when my friend told me about Triangle Repair Group, I decided to check them out. And I'm so glad I did! I used their website to request an appointment, and their customer service representative, Alex, called me soon after to schedule a technician to see what was going on. The tech, Paul, quickly identified that the issue with my 2.5-ton Rheem package unit was a leaking evaporator coil. He showed me the problem (you could hear it audibly hissing!) and asked if he could follow up that afternoon with a quote to replace the coil. Paul was friendly and helpful and explained things at an appropriate pace. Alex sent me a quote later that day. I was surprised when the cost came back significantly lower than the other company: turns out the part was covered under warranty! I was pretty happy they found that out. Since I had to go out of town, and the HVAC was located entirely outside the house, I asked if I could schedule the repair for while I was gone. Sure enough, Paul was able to get the job done a couple days later. I came back to a comfortably cooled house. Because I'm "that guy," I decided to open up the HVAC to check out Paul's work. A+, super workmanship, clean job! I think and hope we'll be able to get many more years out of this system. I was very pleased with TRG, Paul, and Alex, and I look forward to using them again when I need repairs or a new system... though, obviously, I hope I don't need either anytime soon.

5/10/2023, 7:54 AM Not a scam. But I'm sure it was under the…read morename of the person who hired him 2 months before I bought the house. (Stephanie) When I reached out to him he was extremely rude. As if to say and what do you want me to do!!! I would never recommend this company to anyone. So Lynn I'm sorry that you and the company didn't get it correct!!

The technician arrived 35 minutes after our scheduled time. Ten minutes after his arrival he…read moreclaimed to have fixed the problem, but a day later the issue resurfaced. The following day I left a message with management so that I could file a complaint. I didn't hear back until the next week, and that was after I made repeated calls to the service center. When I finally spoke with management, they agreed to issue me a refund, which was kind, but I still need to find a dependable technician to repair my problem. My time was completely wasted.

Called panicking because sewage was backing up into my house and Bar D was able to dispatch help…read moresuper fast (some other companies gave me quotes of 4-5 days. Gross.)! Dalton was so helpful and answered all 400 of my questions, and he even directed me to the city for the next steps.