We have had home improvements done by HouseSmart and had no issues with them. However, their business practices now are atrocious.
In 2015 they installed a new Goodman furnace and they sold us 10-year parts & labour warranty in writing.
In Mid 2021 we reached out to them to add a Goodman heat pump which according to them qualified us for Fortis Rebate. After waiting for a long period, they told us it won't qualify for the rebate. After months of delay, I had to once again start researching alternative products and service providers. We had Moore and Russell installed Lennox product in days with zero hassle.
This year our furnace would flame up intermittently, so I called HouseSmart service department to send someone. The service lady informed me that the air filter might be dirty and the battery in the thermostat may be weak. The filter was very new and the thermostat had no battery to start with. This month the problem became consistent and we had cold nights. I called and spoke to the service lady again. This time she told me we'll have to wait 3 days for service and it'll cost me $130+ for troubleshooting. When I explained we had an Extended 10-year parts & labour warranty, she said we will still be billed for diagnostics fees. This is in addition to the warranty amount we had paid. We had a heated argument because this additional fee was not written in the agreement. I told her that I'll give them a 1-Star Rating for their "scummy" business practices. Apparently, the manager came on line and he did not like me calling their practices "scummy" and hung up on me. They should refund my warranty fees.
Thank God I had Moore & Russell to fall back on. Guess what? M&R sent the technician the same day and diagnosed the Goodman furnace for NO CHARGE, even though my warranty was on the Lennox product and not on the HouseSmart product.
Never again will we deal with HouseSmart after giving them three home improvement projects and several thousand dollars in business. Go to Moore & Russell they are simply awesome. read more