I called them about the cockroaches in my apartment. I also sent them an email. It took about two weeks for them to respond via email and three weeks for them to respond by phone. However, once I was able to talk to a counselor on the phone, I was able to really narrow down on how we could break my lease. Since I had been trying to break my lease for about two months and it had been a while since I emailed my landlords lawyer with my complaint, I was a little skeptical they'd be able to do anything to help me. But, then I followed through with everything they needed for me and they were able to make a reasonable accommodation for me to break my lease within a week and a half without penalty. It was a little confusing since they told me to find housing right away, but the landlord did not give me anytime to move out so it worked out in the end. I guess I give four stars because it is important to recognize that they will take some time to get back to you. However, that's kind of granted because it's in LA with all kinds of slummy landlords out there. Their services are free. I am sure they have lots of work. But I'd be patient and try to get in touch because they can be really helpful! In the end, I was really grateful that the HRC was able to help me get out of my lease. I am pregnant and have a three year old so I really did not want to go through a long legal battle with cockroaches popping up in my apartment every day. read more

so I first like to start off by thanking the Housing Right employee for helping me every step of the way I do want to tell people to respect the process and have patience. It's was a three month journey for me to get my situation resolved but ultimately it was resolved and me and Housing Right left with a WIN I wanna thank Jacqueline Dorado the intake clerk ...my investigators Leslie Dominguez... and also her supervisor Lacandas Fletcher they are all stars in my eye . Thank you so much read more

I don't know if I would have been able to keep my housing without HRC's help! I've read a few of the comments on here and yes, the only way to contact them apart from going into the office physically is with leaving a voicemail, but even when I did that I was reached out to quickly, within the same day - maybe there was a lag during peak Covid, but I went into their physical office, did an intake session where I was listened to and heard and then waited to get an investigator assigned to work on the case. I did need to follow up about that but within a week and a half, I got Carolyn who I cannot leave a more GLOWING review for!!! She listened, read all the documents I'd sent her way, was quick to respond by email and when available for a call in the mornings. Together, we drafted a letter to send my landlord of the numerous accounts to which the policy they were trying to instate was unreasonable and borderline illegal, and this process took the span of 3-4 weeks to collect all the necessary information. She consulted her supervisor to get more advice, recommended I loop back with LAHD for their opinion too while sourcing her own to ensure we had the best compiled letter and approach to making my necessary needs met, as my housing's management company/ landlord was trying to instate a policy that could squeeze me out of my rent controlled unit. The letter was so strong that my management company immediately turned around their rhetoric of 2 months to abide by my leases permissions that they were trying to violate. Without Carolyn or HRC backing me, they would have tried to bully me out of my place but I was thankfully able to keep it!! Thanks to them again!!! read more

I called this organization to get clarification on a single legal term. The young woman who called me back a week later, had no useful information. I told her the legal term I needed a definition for and she asked me where I lived. I told her but explained that the term was in accordance with state law and not specific to my area. She said she could not help me because they ( the organization) did not handle cases in my area. I told her I didn't need a case handled, just a definition. I asked if they were knowledgeable about state law and she said no. I asked how can you help anyone in a city if you don't know state law. She didn't answer. I asked for a supervisor and she hung up on me. I wouldn't trust these people with my housing issues. Unprofessional and admittedly un-knowledgeable. read more

All righty right, right. So, the 2 situations that I was too nice with last year (& sloppy) were with a car and with an apartment i inherited after i lost wifey and the Shepard Pack (ha) The apartment was mentioned in the Baller Review, which is awesome imho but i have never dealt with such a nightmare set of managers and landlord, who play a masterful game of reward and punishment, but are huge bullies all in the name of money. I've called the Housing Rights Center a bunch and everyone has been super helpful, buy oy my vey pppl . . . it took a year to replace my air conditioning and to fix a friggin gate that slammed and woke everyone near it up all night . . . there was a flood in my (new) place and the place next to me and there was never any follow up although they sent us emails to blame us even though it was totally their plumbing issue . . . now there's mold and mildew and things destroyed and they're doing everything possible to make it our fault lol . . . this is how LA Landlords operate . . . it's the MO here in "Losers Anonymous" and ya gotta gotta gotta prepare yourself to involve the law WITH EVERY LANDLORD/APT MGR HERE . . . The Housing Rights Center is teaching me new things every time we speak and I"m going to write updated reviews of this situation that I'm in and what I learn to help ya'all fight back against ya corrupt landlords. Because that's why Creator/God/Universe puts me through all of this nonsense . . . I just got 2 Hate inboxes on youtube while i was writing this btdubs hahaha (always some mf who posts a pic of a cartoon or of their ugly pet, cuz they a cartoon character and the ugly pet of an evil master in the name of money). And because LA is the most corrupt city in America by far. I know exactly what situation I'm in now as these slumlords will do anything to save a penny, including ignore the law or bend it to their satisfaction. Already went through it with my building in Venice and guess who won there bwahahaha (and guess who don't own that bldg no mo) I honestly don't care about the money. I love the fight. I love breaking bullies. I love exhausting them then making them love me. Love my power. Because my revenge is in the name of LOVE. THE NAME OF MY LOVE FOR YOU AND 4 THIS PLANET . . . And here's the thing, here's the God's honest truth. Lawyers have a bad name and people in Hollywood have a bad name. Because the law is behind the Housing Rights Center and all the ish that we try to make in LA mia vida loca is to expose problems and solve them and make the world a better place. Most of us, in both games, want to help people and feed our families, that's it. Unfortunately both are used for evil and both are being used in the destruction of America, Los Angeles specifically, so the good people get blamed. The law is what created the Housing Rights Center and they are definitely underfunded and I'm sure they're attacked by evil rich people and haters all the time. My father was such an amazing man, in so many ways, what he came back from, how he changed the world and was a part of this whole revolution, but especially with what he did with my sister and I. My mom is equally responsible, as well as my STepmom, and my sister for me and they all contributed separately in the creation of the JD. But, the biggest thing that my father did was anticipate the ceiling we're about to hit where the few really rich just have too much. And they're insane monsters, who are miserable, but they are so so so addicted to money that they don't mind destroying ervrything and ervryone for it. AND THEY'LL GO DOWN WITH THE MF SINKING SHIP BECAUSE THEY DON'T KNOW ANY BETTER. What my father did that's especially honorable, though, was take a very painful route in the business world to provide my sister and I with the same resources as those wealthy children and then he sent us off to WAR to fight for everyone and everything else in THIS MAGICAL MF LAND THAT IS HEAVEN THAT IS THE BEST PLACE IN THE UNIVERSE because we care. We really friggin care . . . And all we do all day everyday is work work work because that's how we get the message out there. Thank friggin God/Creator/Universe for the law and for places like the Housing Rights Center who are here to protect you and thank friggin God/Creator/Universe for such a blessed life. I thought that it would get easy eventually in the creation of JD but I've learned, this week especially, that the bigger I get, the more people try to tear me down, the more my past comes back to haunt me and the more friends become foes because they think that they can get money from me and hopefully ya'all know by now, I could give 2 ishes about some golden wishes . . . aka idgaf about money unless it's doing good . . . This is our choice ya'all, let's mfing do this and take the power back. Xoxocoxox JD read more

Awesome help with regards to educating me as to what my rights are as a tenant/renter. Thank you for all that you do. We need advocates such as yourselves to make sure we are not taken advantage of. You told me what civil codes I need to be aware of and what I was entitled to with regards to reasonable repairs for uninhabitable conditions. Thank you. read more

Im sorry to give them a 1star. I've been calling them since last week, almost everyday until right at the present moment, & always get an automated answer. I left my info in their voicemail since it says that they will respond by the end of the next business day but I never received any return calls at all! It's really so frustrating when you really need a professional to talk to in matters of urgency & there's no one whom you can get in touch with in this office. Just a return call would have been nice. But nothing. And it's my 2nd week calling them. Even the pasadena office don't answer their calls and same automated machine. read more

Very professional and helpful I would recommend this to anyone who's having challenges with housing however if you live in Hawthorne you're pretty much screwed just pay up because they have no rent control and it seems like they can do whatever they want. read more

Completely useless advice and a terrible, terrible attitude over the phone. I would never expect an organization who's job it is to help people dealing with housing injustices to be so short, so careless and rude to those seeking help and advice about their tenant / landlord disputes. Maybe the excuse is that their representatives think they have more important calls to answer, such as housing discrimination and unlawful evictions attributed to gentrification, over my family's security deposit refund dispute, not sure. Nonetheless, our situation is unique and we need a qualified professional with an in-depth familiarity of tenant/landlord law to explain how to dispute what we are wrongfully being charged for. We know our greedy landlord will fight us, so naturally we want to inform ourselves so that we don't make any wrong moves, prolong this unnecessary dispute (in court), or worse--continue to be pushed around and robbed of money that's due to us. When I realized that the woman speaking down to me over the phone was either not informed enough herself to advise me, or just didn't want to help, I asked if an attorney was an option we should consider. She began to heckle and mock me for suggesting an attorney and then told me, "You cannot have an attorney 'do the work for you' in small claims court, if you want your refund back you are going to have to do the work." Really??!!! What do you think I am calling you for, then?! If you are incapable of looking at our situation individually and giving us advice on how to move forward informed and prepared who else will?!?.. In the last 4 days I've called DCBA, scoured the internet for hours for answers, read through dca.ca.gov handbook, and called you guys, "Housing Rights Center", and have gotten no where. No answers. She didn't even care to hear our unique circumstances, and began lecturing me about how I should have better protected myself despite not knowing our story. Then you are going to f---ing mock me and hang up on me when I say thanks for your help?! Shame on you. You do not deserve to be working with the public. If I didn't already have my hands full I'd be inclined to make a formal complaint. Terrible. read more