Horrible experience. Drove 3.5 hours to look a 4 box trucks which they advertise much more. We…read morepicked one of the 4 put a deposit down thinking things would go smoothly. As soon as they took our deposit everything went sour. Long story short manager is lazy. Waiting on a call from him and my deposit. Be careful once you give a deposit you can't get back apparently but I didn't sign anything stating that so I will get my deposit back. Hopefully I hear frpm that lazy manager soon.

Starting a legal case now. Truck purchase gone wrong unable to work the truck. Kept having to bring…read moreit back for def and they kept patch working it. Truck never ran more than 2 days at a time. After like the 4th time we took it to a certified mechanic and that's where they showed us the dealership has deceived us and were covering up an engine problem. The work cost 42,000 and the truck was 50,000 and cost payment hasn't even been due. Retaining a lawyer as dealership does not care or take accountability

I have always had not but great experiences with my guys at RUSH…read morewhen I need anything they make it happen no matter what it takes. Robert and Brad go well above the call of duty. Our success is in large part due to RUSH and everyone there.

Waiting an hour for a part put in will call yesterday is unacceptable. Literally 5 people in this…read moredealer and we are all just waiting. The point of will call is to order the part ahead of time to get in and out, not order the part ahead and then sit at the dealer. The service is terrible.

This place is just like any other small used car lot, the place is full of snakes for salesmen…read more (Claudio & friends) I was sold a junk truck that had problems out the gate. I've heard from other drivers, that they too have had nothing but issues from this lot. The only reason they are still in business, is because they'll approve anybody to get financing through there in-house lender "transport funding". That's how they were even able to convince me to get a truck here. There trucks are way overpriced and refurbished fleet trucks. But again, they were the only ones that would approve me. I was turned away by other truck lots because I didn't have a CDL and because I had no experience. Which in the long run was the best thing that coulda happened to me. Unfortunately I stumbled in to this circus (Arrow). I wish I never had. I strongly advise anybody to please save your money and head to the hills before throwing you money away here at this lot. This lot ruined me financially and I was just trying to provide for my family. After its all said and done, I attempted to even return the truck at a fraction of the price that they sold it too me for, but ofcourse they knowingly sell junk, so why would they buy it back. I have had the truck for over a year and a half now. Luckily I have it paid off, but have only put 10,000 miles on it. How can someone be profitable when there equipment isn't dependable. I promise you this is not a post from a disgruntled customer, this is just a warning to others to do yourself a favor and stay away.

We recently purchased a box truck at Selectrucks Houston. One week after having the truck the truck…read morebegan to leak oil. The truck had been stored for that week. We took it in and it was "fixed". We get the truck back and a few days later it started leaking oil again. Which we went to go get it "fixed" with them. After the repairs, my husband started driving the truck out to deliveries and not even a week later the truck engine light came on. We took it to an international dealership to get it checked because it was moving very slow and they found a list of issues that the truck had. Few of these things were ( charge pipes leaking oil, tire alignment, steer axle hubs low on oil, air dyer filter needing changing, fan belt cracked and weathered). Considering we only got the truck about a month ago, the dealership is not wanting to take responsibility for all the repairs needed. The manager ( Ken Dominque), is not evening responding to our concerns. This has cost our company money, and having our deliveries late. Causing risk to our safety. We have had to invest in hotel, services, due to the irresponsibility of Selectrucks. Due to our personal experience I would highly recommend for you to go else where to buy. Find yourself a place where they will sell you a safe truck to drive and be responsible.

I recently went to purchase a truck. The Finance person Megan put the wrong information on the…read morepaperwork. I went in on Monday to complete the transaction and had a few questions. He did not have the answers so he went to get Megan for assistance. Megan was very rude when asked questions, as though I did not have the right to ask and questions and that I should just sign the paperwork. Again, the title application had no box checked indicating what the paperwork was being submitted for. She rudely checked the box and was in a hurry to go home, I would assume. There was no sense of professionalism, and this was the second time she jeopardized Eddie's cash sale. I would not want her dealing with any of my customers, the ones who are financing and especially not the ones who make cash deals. I would suggest that management send her to classes to brush up on her people skills and let her know that she has no entitlement, and her actions could cost the company losses in sales. Very poor service.