Even though I haven't bought from Jerome Sims yet, I've been following his work and I'm seriously…read moreimpressed. His professionalism, knowledge, and the way he treats his customers really stands out. He's always quick to respond, helpful, and never pushy--which I really appreciate. When the time is right, Jerome is definitely who I'm buying from. If you're in the market and want someone you can trust, he's the one to go to!

Mak Djahanshashi the branch manager at the Fontana location is a crook who falsified financial…read moredocuments to get a sale. Our deal was btw both the Fontana location and the Houston location where the truck was to be picked up. Mak, purposely falsely represented to Dakota Financial that we had secured insurance for the vehicle we were attempting to purchase, however we were unable to obtain insurance and he knew this. He bought a basic policy and submitted to Dakota Financing unbeknownst to us a policy that literally was good for only 30 days and only allowed you to drive it off the lot just so he could close the deal. We told him we were not moving forward as insurance couldn't be secured that was affordable and that would cover us long term. The finance company has been made aware of the fraudulent activity authorized by Mak and they immediately requested and have since received their funds back. Mak is refusing to refund $10K downpayment despite the agreement not being cancelled per their contract "b/c we decided to not move forward or found a better deal"; this was a deal that collapsed b/c we could not secure insurance to fulfill the terms of the finance company. We have made several attempts to recoup our money and the folks at the store are giving us the run around and ignore calls. When told that we are seeking legal representation and that the company will incur legal costs Mak texted and told us to call customer service for refund. To-date it's been a 2mos with no resolve. Mak ignored calls and the customer service manager Meagan, who he told us to call, has not resolved the matter after several attempts. She stated that she can't assist any further and apologized as she couldn't get any of the higher ups to take the call, that being Nazar Zadran who refuses to resolve the matter. It is my understanding that Diamond has changed the name of a few of its locations as Mak's location has been known to conduct shady business such as this. This is the 2nd review I am leaving and will be sure to post this on other platforms should this be ignored as well. Nazar the regional manager is just as guilty of the shady practices, to think they can keep 10K is absurd. Juan Navar a branch manager agreed and knew what Mak had done was shady and attempted to assist, just as Megan did but it was obvious that Nazar made it clear he was not refunding the money and that they were to no longer talk to us. Nazar and Mak are the bigger issues here. The contract they have in place goes against the Unfair Trade Practices Act/Consumer Protection Act/Deceptive Trade Practices Act. These people are crooks I would advise anyone not to do business with them and to read their reviews at all locations of similar occurrences. We will be getting an attorney.

I have always had not but great experiences with my guys at RUSH…read morewhen I need anything they make it happen no matter what it takes. Robert and Brad go well above the call of duty. Our success is in large part due to RUSH and everyone there.

Waiting an hour for a part put in will call yesterday is unacceptable. Literally 5 people in this…read moredealer and we are all just waiting. The point of will call is to order the part ahead of time to get in and out, not order the part ahead and then sit at the dealer. The service is terrible.