I purchased a plant that was wrapped with cellophane. The flowers and leaves looked good. However, when I got home and began to remove the cellophane, more than half of the flowers and leaves fell off and there was mold on most of them. I returned to the store to ask for a replacement since they sold me a rotted plant. They said they do not allow for exchange or returns. I insisten that it was not a voluntary change or return because they sold me a detective plant. They refused to help me. I am very disappointed that the company would not care about the quality of the plants it sells. read more

cute to browse but that's pretty much it. overpriced overall --even some of the sale stuff. nothing crazy. read more

Houston Garden Center - Nurseries & Gardening Near Me - Sugar Land, Texas

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This is my "Go To" spot for Christmas Trees. Located on Hwy 6 just north of Sugar Land, this Houston Garden Center is pretty small compared to most. I pass by it all the time but the only time I stop is December. They have a variety of Christmas themed items including small and large trees, poinsettias, etc... When walked on the lot and headed toward the Christmas trees, we were immediately met by a sales guy. It seems that sales people try and make contact with every possible person so they can claim them as their own. This results in little attention when it comes time to purchase and place the tree on top of the car. We walked around and finally picked one of the quietest workers there to help us. He was very nice and expertly and quickly tied our tree to our car. He was so polite about not slamming our doors too! As far as Christmas trees go, they will fresh cut it, trim the small branches, put it in a bag, and put it on the car. Most of those things cost money, but they are clear on the extra cost. They accept credit cards which is a bonus, because not all tree lots do. I'll be back each year to get my tree from this location. Of course, they also have the typical season plants for my garden, if I was ever so inclined to dig in the dirt, which I'm really not. read more

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I was pleased with the wide selection of plants and good organization. The grounds were clean. The staff was nice and helpful. I was lucky that there was a 70% off sale when I came. I'm happy with my purchase. A nice worker helped me load my car. I was glad, since it was so hot outside and I felt lazy. read more

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Pick another location if you dont wanna waste time to pick something, then come to the cashier, they tell you a different price. I picked 2 tools to do gardening, $16.99/each, then they told me it is 19.99/each. I brought the lady to the section where I got the tools from, and it has the tags $16.99 label on every item. She started peel it off right there, and kept saying: those are $19.99 in system. Shittttz... keep it for yourself read more

Houston Garden Center - Nurseries & Gardening Near Me - Sugar Land, Texas

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We purchased a Christmas tree on Dec 14. It was dark green and appeared to be healthy. A few days later, ornaments and lots of pine needles started falling from the tree. By the 23rd, we were afraid to touch it because a shower of pine needles started to fall from the branches . We prayed it would last until Christmas day. We tossed it on the 26th, and all the remaining needles fell in a pile to the floor and it appeared as through spray paint was on the trunk and branches. We paid $140 for a spray painted dying tree. Shame on you, Houston Garden Center for selling us a dead tree! Shame on you! read more

Houston Garden Center - Ripped off! - Nurseries & Gardening Near Me - Sugar Land, Texas

Large selection. The trees are pricey this year, but oh well, it's for my baby. This is our third stop. I guess the third time is the charm. read more

Houston Garden Center - Our 2014 tree - Nurseries & Gardening Near Me - Sugar Land, Texas

Almost RUINED CHRISTMAS 2018, AND HOUSTON GARDEN CENTER (HGC) COULD CARE LESS ABOUT THE BUG INFESTED CHRISTMAS TREE THEY SOLD US.. We purchased a pricy Christmas tree a few days before Christmas. By the next morning we noticed several gnat-like bugs in our living room. A few days later, by Christmas Eve, there were thousands! We had no choice but to haul the tree to the curb, and clean up the infestation. My wife and children were in tears. I took video and photos to the HGS, and the person who attended is said others had complained of a similar situation. We were given a corporate phone number and email, and were assured that a refund would be given. We did everything that was recommended, and were basically told "SORRY, BUT WE DONT CARE, and good luck!" We will never return, and based on yelp, looks like many others feel the same. read more

DO NOT BUY a tree from this location!!!! We bought our tree 10 days ago and its completely dry and not taking in any water. The bulbs fall off all day and evening and the pines fall to the floor when you walk in the room. We are too scared to light it due to starting a fire. I tried calling for 5 days back to this location and no answer. Today I took my receipt and pictures and got a complete run around about no manager being on duty, then the manager was on duty, then they called a supervisor supposedly named Pedro and on speaker phone told the employee he can't do anything for customers who can't handle a tree. This is the POOREST customer service I have ever experienced in my life. My family has spent 1,000s at this location and will no longer spend a dime. read more

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ABSOLUTELY HORRIBLE. DO NOT PURCHASE ANYTHING FROM HERE. We purchased a Christmas tree and the same day we tried to get it flocked they said it was too dead. It had been painted Green over a dead tree. read more

Houston Garden Center - Green painted on dead leaves. - Nurseries & Gardening Near Me - Sugar Land, Texas

They have a decent collection of almost all plants available at most nurseries. The quality is reasonably good. However, the attitude of most of the men who are supposedly there to help is shocking. They range from indifferent to openly hostile and do not like being asked questions about anything.. They are not knowledgeable about most of the plants (which they are supposed to be) and have a terrible attitude. I asked one of the workers about the Elephant ears if he could tell he if they were still good. He point blank told me he was busy and go away. Another time one of the guys got really aggressive when i asked the sales clerk if one of the items was on sale. Not all is bad and rotten. The cashiers are nice(all ladies) and some of the guys might be helpful every now and then.. read more

Nope Nope Nope. The plants I got from here died right away; even with appropriate care. Not a fan of spending 25 bucks for a hanging plant just to have it die in a week. Go to Wal-Mart or Home Depot. Cheaper and they live much longer with the right care. Should have just planted my money in the ground. Least it would have grown some mold or something. read more

Worst policy ever: no refunds or exchanges. All this means is that you have to be an absolutely perfect consumer to have a wonderful experience. No pressure! Don't bother calling either, they won't answer. read more

Worst company ever. Saw a huge sign off the road "CHRISTMAS TREES $39" Wanted to get a tree the next day, tried calling multiple times (and multiple locations) to verify that they actually had trees before we made the drive. No answer. Made the drive because we believed the sign - mistake. No Christmas tree, not for another week and a half ... Also, they keep their phone locked up in the back so they will probably never answer. I will NEVER give any Houston Garden Center my business. And you shouldn't either read more

Customer service is non existent from the whole company. We have been buying Christmas trees for years from the location off 59 & Murphy Road & this year was the worst experience, we will never be back. The tree was shedding so bad a few days after we purchased it on the 6th by the time Christmas Eve came it was basically all dead we just took it down it was so ugly. After hearing several stories that gift cards were being given away as refunds I decided to go to the location and the lady very rudely gave me corporate number & said they couldn't do anything. I called the number & first was hung up on then when someone finally answered she was extremely rude & didn't even apologize once saying they were no longer doing the promotion. read more

Houston Garden Center - Nurseries & Gardening Near Me - Sugar Land, Texas

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Been coming here for years (59 S. @ 99 / Hwy 6 @ Beechnut / Hwy 6 @ Oilfield Rd) only because of the great selection. Went today to get a couple of things we couldn't find at Lowes. Prices of the things we had already bought were 8-20% higher than what we paid at Lowes. Many of the plants have no tags to ID them and the workers know nothing about what they are selling even if you speak Spanish. This has been a problem for a long time. I only come here for hard to find items, grass and when things go on sale in the fall. Good place to replace or add big bushes when they go to 50% off. read more

Went in to buy plants and could not get any help from the many people standing around doing NOTHING! They acted like I was bothering them with my questions. UNACCEPTABLE! Poor customer service! read more

Worst employees ever. Unhelpful, unfriendly, rude, lazy, not knowledgeable...I think all their locations are similar. All the yelp reviews seem to be accurate. read more

Bought several large pots and plants. Total bill was three hundred plus. When I got home I realized there was a minor crack in one of the terra-cotta pots. Went back to exchange; staff was adamant about their "no return policy". The manager was very smug. Told me to call the 800 number to complain which I did on the spot. Jennifer was the customer service rep who answered. I explained the situation, (standing there with a baby on my hip and sweat running down my back.) Explained I only wanted to exchange. She said sorry but NO. I asked to speak to someone else, she said, 'there is no one else, just me, but I will take your number and have the owner call you' Really!!!! The owner of Houston Garden Center is going to call me about exchanging a pot. Needless to say that did not ever happen. I very happily spend my money at Lowes Garden Center in Missouri City now. It is so wonderful to shop with a company that stands behind their product and who serve their customers. BTW, Houston Garden Centers is not a low cost alternative their prices are right in line with all the other garden centers who offer refunds/exchanges ect. read more

The Houston Garden Center on Highway 6 has a wide selection of flowers, trees, and shrubs for prices which are a lot cheaper than Lowes and Home Depot. I think the customer service is not very good because we did not have anyone who came to and help us or ask us what we were looking for. My fiance and I found all the flowers and one gallon shrubs we planted in our front yard. We bought 18 one gallon shrubs, and 3 boxes of flowers for about 140 dollars. They checked us out quickly. We also bought fertilizer for the flowers and one gallon shrubs. You pay for it inside the garden center and then you have to pick up the fertilizer on the side of the Garden Center which is inconvenient. They have a person who loads the car with the fertilizer bags which is a plus. I would have given the Garden Center four stars if they had better customer service but I don't think they have the staff to attend to all their customers. Thanks! read more

This place is horrible. I purchase a lot of plants and they do have cheap prices but it's because their product is horrible. Everything I have ever purchased has died. In addition, I'm never able to find any help. Also, be very AWARE they have no warranty whatsoever. I recommend to shop elsewhere. read more

Tried to match the plants we had by bringing the botanical tag to the Missouri City store. Their employees matched us with 8 shrubs. When we got home and compared them to what we had they were a different variety. We returned to the store within an hour and they wouldn't take them back or offer a store credit. Called the corporate office and got the same story from John who said we shouldn't have listened to their employees because they're not trained. read more

I will give no star if there was a choice. It is not just this location. The company itself. I bought over $1000 worth of trees and bushes. One tree died because it was sick to begin with and they would not exchange or do anything. I know they have the policy of no exchange or refund but where is the customer service. I referred many friends to go there as well because of the sale they had. But now it will be the other way around. Starting with this it will be all bad words of mouth. read more

Hello, This is Phuong Nguyen, I just bought a tree from houston garden center at 10010 Hwy 6 S. Houston, Texas 77083 and I used a credit card to pay for it. When I got home, I checked my credit card on my computer and noticed that there was an unauthorized charged from sprint wireless for $499.16 on my card right after the charge for the tree from houston garden center on the same day. I immediately notified my credit card company about it and they closed my account. While I was at the houston garden center, it took along time for the charge to go through. It usually did not take that long to go through because my card got a chip in it. I did not used it anywhere else after that. That was why I checked on the credit card when I got home. From the street looking in, the cashier, a white male, is on the right. If anyone used that cashier, w/m, please checked your credit card history. I tried to call the houston garden center at that location but no one answered but the answering machine. The trees at the location are very cheap by the way. read more

Terrible service! Tried to return a $12 item still in the wrapper with a receipt and was told there is a no return policy. I was planning to spend a few hundred dollars on palm trees but went elsewhere. Do yourself a favor and stop anywhere but there. read more

Lemongrass, lavender, soil, mulch and even an iris that I didn't know I was looking for. Everything on my list. A little pricey, but I think it's worth it. read more

Really crappy customer service from employees and Manager. Both are not keen on Helping you. Only decent person was the Asst. Manager. Good selections of flowers though. read more

This garden center in Sugarland does have a wide variety of plants but the employees know absolutely nothing about plants. They cannot identify all plants, not even the manager, leave alone giving you advice about caring for the plant. It is frustrating....Customer service is very poor. read more

I just went to this location this morning and the customer service was excellent. The cashier was courteous and when I was leaving another worker asked if I wanted a holder for the plants. She hurriedly got one and placed the plants in them. She did this with a big smile. When I got to the car another employee came to assist me in transferring the plants. I could not ask for better service. read more

Visited this location today. Was purchasing several bedding plants and 10 bags of native mulch. I requested the employee give me "dry' bags. Not the ones that were heavy from the recent rains because they would be more manageable for this 71 year old woman to handle. He said he would have to ask the manager. I thought that was strange. After a while I went to find him. The asst. Mgr just shrugged his shoulders and waved me off. I then told him I wanted my money back. He told the girl to give me a refund. They could have cared less about this sale. My bill was over $60.00. During the time I was there (about an hour) 3 customers came inside and asked for help finding/carrying things and they were ignored. The store may have great prices and selections, but terrible customer service. I hope the owner can get this straightened out, but I guess they don't need repeat business read more

I have been going to get my Christmas tree from Houston Garden for at least 10 + years. This year, my daughter and I went to three different Houston Garden Centers to find a tree. The one at 99 and Hwy 59 had a terrible selection and the selection at Hwy 6 in Missouri City was not much better. Finally purchased a tree from the location at 59 S near Airport Blvd. We bought a Blue Spruce for the first time. It has been the worst tree that we have ever had and paid $119.00 for it. We had the bottom removed so that it would soak up water and then also kept it overnight in a bucket to absorb water. It has not taken in one drop of water and after 1 week in the house, the needles are falling off like crazy. It is going to be bare before Christmas gets here. I am so disappointed and there is no "Customer Service" link on their website to reach out to see if they have had any other complaints about this tree. It is so bad that I am thinking of taking everything off the tree and taking it back to Houston Garden. This has been the worst tree ever and the worst experience selecting a tree. read more