2 stars for the health of the plant when I picked it up and the variety of plants they offer (mostly outdoor) However; every EVERY PLANT I got from this location (3) Was infested with white flies (2 of the 3) and the other with mealy bugs. Unfortunate Probably will never go back. It's been a battle trying to save my little plant babies who are all indoor. read more

Houston Garden Centers - When I first got the plant - Nurseries & Gardening Near Me - Houston, Texas

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Two years ago stopped coming because of consistently poor customer service. After two years and the calling of 50% off, I decided to give them another try. Unfortunately, nothing has changed. I asked immediately on entering on what was NOT included in the sale. I was told the annual flowers were not. I picked out three shade loving $26 shrubs. Came to cashier to pay and charged full price. Spoke to another cashier and asst manager. No negotiation. No apology. They could care less. I left the plants and went elsewhere. It will be a decade before I try again. Lesson learned. read more

Misleading advertising prices. They have discount labels on some of their products but they try to charge you full price at the cashier. They prey on people who don't pay attention. Also some of the labels on the trees carry the wrong information like species of the plants. For example they sold me sweetbay magnolia trees while it's labeled southern magnolia. When I went to exchange them they refused and I called the corporation in Houston they were very rude despite it's their fault. It's so sad such crooked company still out there making profit out of their crooked business practices. read more

I came here and bought over $100 worth of plants. As I left, there were broken Christmas tree branches in the trash so I asked if I could have some, the woman at the front said they're TRASH and they don't let the public have them. I thought trash was free! Not to make Mulch but TRASH! read more

I bought a Christmas tree with the bowl attached to the bottom and when I got home, it leaked all over the place. I had to remove the bowl and make sure the tree had water overnight since they had already closed. I went in the next day to let them know and get a refund for the defective bowl. They would not refund the money, and told me I had to call corporate. So I did and they told me I had to bring the tree back so they could attach a new bowl. I don't have a way to put the tree back on top the car and tie it down and drag it back to the store. Moral: put water in the bowl before you leave the store or go elsewhere. Super disappointing since I get my tree there every year. Well, I used to do that. read more

Bought many plants from them over the years. What's important is that most survived. Selection is great, prices are generally reasonable and they have great end of season sales. Some people are complaining about customer service, and there's truth to that but I still think the place is great read more

These garden centers are all over Houston and they have this circus vibe with their yellow and red trademark awnings. If they don't have it, then it may not exist as these places are massive and wow, just wow. I wish we had local garden center here in Jacksonville like these bohemouths. I am always looking to help my daughter with landscaping when I am in town so searching for plants is not only a priority it's a love. I have visited many different garden centers in Houston and this one is on flora and fauna steroids and at times overwhelming. Need anything from rocks and dirt to trees and flowers they are able to provide it all. Because it can be super busy and they could use a few more helpers I give them a 4 star for the Walmart of garden centers!!! read more

I suspect there's something underhanded going on with their hiring, being since only one person spoke English. I'm sorry but that's unacceptable in this part of town. I just went to Mexico a few weeks ago and when necessary I spoke what Spanish I could. In this country you speak English. The staff repeatedly told us they didn't speak English and we had to use a translator app to get help for a Christmas tree. Seriously ?! The trees were super expensive. The $69.99 special trees looked pretty shabby so we went with one a little higher. They charged $20 or so extra to nail On a stand. Even the cashiers can't communicate with you. Do better ! read more

I brought 2 bags of weed and feed and came home and after talking with my wife she said we needed winterize treatment, within an hour I went back to return or exchange and they would not let me do it. I will never buy anything from Houston Garden Center again and will never recommend them to anyone ever. Word of mouth will go far with me for that negative customer service policy. read more

The staff are rude and lacking customer service skills. They behave as though the Houston Garden Center doesn't need your business. I know Home Depot and Lowe's have an array of problems but at least the employees are not allowed to be rude. Perhaps, stressing to staff that the Houston Garden Center is a business not owned by them and customer service training would help a lot. Actually, after my encounter on 4/11/2025, I would like to give " 0" stars but since the lowest star is "1" that's what I will choose. read more

Went there to buy some dirt. Asked the cashier if they could load a bag into my car. Was told no but they could get someone to. I said fine, i didn't care who, and then was told i needed to go to back outside of the store to get a red cart and get the bag of dirt so they could ring it up and then find someone to take it to my car. It was 3:30 on a weekday, the place was empty. They had three people standing around doing nothing. I said forget it and left. read more

Very nice flowers and price. Looking forward to going back to shop. Wait a minute! I just read some of the comments. I better hold off on this review until I revisit again. WOW! read more

Do not come to this store. It only took 5 minutes and two cars including mine got broken into and robbed. The manager, Richard Warren, is both helpless and incompetent. There was no help offered from the store. Customers should NOT feel safe coming to this place. read more

Houston Garden Centers - Criminal - Nurseries & Gardening Near Me - Houston, Texas

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This place is a rip off! I purchased 5 plants for $9.99 and went back to get 5 more and they charged $16.99 for the exact same plant at a different location. It was not a sale or special item. This is how they rip you off, they put the exact same plant in a larger container and charge more money. Be extremely careful shopping here! They say better plants for less, but buyer beware! That is false advertising! Go to Home Depot or Lowe's instead. When I called Matt Hopper they pretty much told me to F#*k off because of their "all sales are final and no refunds or exchanges" I will never shop there again! read more

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Terrible. I remember today why I hate going here. This is a business whose exclusive function is to sell plants. Yet no one can identify any plant you bring in or even tell you where the plant is even located on property. I cannot believe they are still in business. Also, this is the first time I actually ran into an English-speaking person at checkout to vent my frustration. Typically, I run into only Spanish speaking individuals attempting to run a business in America who do not know their trade and say no Habla. Avoid at all costs unless you are a professional, speak the language and know where all of their products are in advance. Hopefully AI will replace most of these people so a resident can type on a screen what they want or take a picture of a plant they bring in and the screen will tell you what the plant is, where the plant is located on property and what it needs to flourish. read more

Beware if you are buying any plant that is not in bloom. The type and color flower may not be necessarily as it is tagged! I only buy at end of season when plants are marked down so that when it blooms next year, and not the color or type I expected, it's not much of a big loss to pull it up and throw it away. Especially since they have such a strict no return policy. I think they know this and that is why there is that "no return" policy. read more

If I could give negative reviews, I would. I was there, bought 15 bags of garden soil, a few citrus trees, and other things. I didn't leave the register, then saw they sold soil in bulk. I asked to return my purchase in lieu of the bulk price posted on the wall. The cashier said no refunds so I asked for a manager, I hadn't even left the register mind you. The manager, Alex, again denied me an exchange and just said it was just their policy. I accepted my defeat and asked the manager to, "have some help getting this to my truck before I lose my mind and kill someone." Obviously, this was a passive aggressive, "get me out of here," on my part but the manager said, "I'd like to see you try." As I left, he called me "pussy." I'll never ever be back in that place again. read more

Good prices and pretty good quality. Lots of inventory. Service available.,lots of locations.

Nope! Customer service was appalling. Even the manager was rude. This is the location at I-10 and the beltway.

the casher did not even speak good English and there was a lot of complaints about the half price sale lots of signs but nothing we picked out was on sale,, at the conroe store ,, wont likely go back every time i have brought in coupons there was issues they just look at you if you dont like it leave,, billy click read more

Staff is rude on the phone... when I called the other day the lady was abrupt and rude regarding my questions on the business. I was trying to understand if I can find a certain plant for my business that sprays water at people... they seem to spend more money on advertising on the local TV stations... one commercial even had monkeys, which makes this place look like a circus. I prefer to call this place the "Houston Circus Center" due to the logo of the circus tent and people who don't know how be courteous and are clowns running this business to the ground... this business will not last in the next 5 years or so... read more

Houston Garden Centers - Nurseries & Gardening Near Me - Houston, Texas

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It's a wonder these centers are open. I asked for help with the type of mulch they sell and was informed it's self service and they don't answer questions. They don't value the customer. There's also a language barrier when checking out. I'll never purchase from Houston Gardens again. read more

This place is awful!!!! Service is terrible No one will help you I went there to find a ficus tree. No one could tell me where the trees were. People just standing around not helping anyone. Won"t ever go here again. read more

terrible service. i had a question about my plants I was purchasing (over $200) and the girl advised me she did not speak ENGLISH! Are you kidding me? She looked at me as though I was from another planet, totally blank expression. of course you do not even list you phone numbers. Location was on 45 near 1488 exit. Amazing! read more

The following pictures were after having the Christmas tree for two weeks constantly in water. When I spoke with someone at corporate they were were rude and essentially told me to eff off. DO NOT buy your Christmas tree here read more

Houston Garden Centers - Nurseries & Gardening Near Me - Houston, Texas

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Lazy Brook/Timbergrove location off W 18th street. They do not honor their prices on the signs posted by the plants. I went to purchase 10 yellow day lilly plants and the sign stated $9.99 each. When I got to the register the price rung up as $11.99 each. I mentioned the price of $9.99 on the sign but the cashier said there was only the $11.99 price in the register to choose from. A guy was standing nearby (manager I presume) and came over to tell me the price in the register is the price they have to charge. I said the sign stated a lower price and that was false advertising. He said it didn't matter and they will charge whatever price is in the register. They just lost a long time customer based on greed and pathetic customer service. read more

I have been a long time customer of the Cypress location on 290 - Hooper Sisters and have spent thousands of dollars there until today. This morning I asked the manager if I could get a helper to help me with some 30 gallon holly's as I am not strong enough to load on a cart and load into my vehicle. He was very rude and said they were all busy at the time and when I asked since he's the manager could he help, otherwise I would not be able to purchase the $500.00 worth of plants and he said he couldn't. I left and will be taking my business elsewhere. Wow, what a way to run a business! Do not recommend terrible customer service. read more

Worst place to purchase a Christmas tree. The trees are overpriced. All of the trees are just sitting outside without given proper nutrients and water. Paid the additional fee to do the fresh cut and stand after my purchase. Tree is dead and taking up no water. Lady who answered the phone the next morning had the nerves to lie stating the tree just arrived earlier this week but prior to purchasing the Christmas tree was told the last shipment was received three weeks ago. Save your money and purchase a fake tree since the ones at Houston Garden Center are dead! It's a huge safety hazard and not worth placing your family in danger. I was told all sales are final and unable to exchange the tree. read more

This place is huge everything from large trees to potting soil . The clerks are there if you require or happy to let you wander the nursery. The prices are good , prime location 18th and loop, ample parking large selection a first choice in the loop. read more

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Lazy staff just points to area of where items can be found. If you ask a question your bothering them

I have spent about 5000 dollars a year, for countless years, at these stores. Last week I bought a bag of fertilizer for the grass. I took it home and opened it. The fertilizer was very wet inside. It was in balls and unspreadable. I took it back and they REFUSED TO EXCHANGE or REFUND MY MONEY!! The employees in the store know me as I am there so much but the manager told me no refunds or exchanges UNDER ANY CONDITIONS!!! I'll never go back!! read more

The variety in plants and seasonal vegetation items (such as pumpkins in October or Christmas trees in late fall) are great. However, pricing is excessive relative to competitors in the area. I suggest exploring local, smaller garden center where pricing is a bit better and selection helps local growers. read more

Below average selection of plants at their Sugar Land hwy 6 location..... about 1/4 of what Home Depot has at their garden patio! Also, Home Depot is about 30% lower in price for the plants we wanted. Staff people are pleasant, but all seem tired and a bit indifferent to helping... Apparently they are spending all their money on their TV ads with that blond lady, rather than building up inventory.... read more

This place takes a lot of my money. Not because they're necessarily expensive... if you shop when the plants are 1/2 off or more, that is. I never pay full price when I'm at this place, because it is well above my price limits when they aren't on sale. But just wait a few months and there will be a sale! Great selection, great quality of plants from what I'm bought. I do wish there were more staff that could help, because my own complaint is that it is HARD to find a certain plant among the many rows and thousands of plants. Some of the plants are labeled, but the majority are not, so again it's hard to find a specific plant if you aren't 100% sure what the leaves look like. So try to think of this as a treasure hunt and not as an afternoon in the sweltering Texas sun! Parking lot is awkward, you can either enter off the North Bound 601 loop feeder or by coming in through the parking lot off 18th street, past the Whataburger and BBQ place, and finally to the garden center. The parking spots aren't really "marked", but just park anywhere that might be a parking spot in front of all the mulch and grass. Just.. follow what the other cars are doing and you'll be fine. They have folks who will load the mulch and plants into your car if you need the help, just ask the cashier if the guys aren't standing around by the mulch when you exit. read more

So...my Mom is coming into town Columbus Day weekend. Some of you met her at The Harp during St. Patrick's Day and know how awesomely southern she is... :D. In order to prepare for her arrival, I needed some plants and flowers for my townhouse. I read an online ad that Houston Garden Centers was having a major sale, so I headed over there today. I had no expectations, but was pleasantly surprised. It's kind of like the Walmart of flowers and plants. Not the selection you would find at Buchanan's or River Oaks Plant House. But, what they do have is healthy and cheap. 3 gallon plants, like bougainvillea, was on sale for $6.50 each. Small palms and Chinese fans were $9.99. At Lowe's or Home Depot, these plants would be $20 minimum. All in all, I purchased a palm, two bougainvillea, some flowers, potting soil and some natural mosquito repellent for my yard for $50. Note that they do not accept Amex! Yay, Houston Garden Centers...keep it up! read more

Houston Garden Centers - Nurseries & Gardening Near Me - Houston, Texas

In reading the many reviews of Houston Garden Centers' numerous locations, I marvel at two things. First, the average rating of about 1.5 stars must be the lowest I've seen for any retailer of garden products. Secondly, I'm bewildered how so many people actually accomplished purchasing products there there turned out so poorly for them. I couldn't even get to the stage of making a purchase despite my best efforts to locate a garden center near me and wandering around the massive indoor and outdoor footprint for nearly an hour without so much as seeing a single soul. This location has an absolutely wonderful selection of plants, flowers, shrubs, trees, and landscaping materials. Hands down, best inventory I've seen anywhere. The problem is their self-service model. Not only are were there exactly zero persons staffed to help customers willing and able to make a purchase, but when I went indoors to explain that I needed help and advice selecting trees, the three people staffing the empty lines at the cash register couldn't have been more rude or LESS helpful. They in fact, told me that this location was indeed a "self-service" location and in fact, they have no "customer service" personnel roaming the location to assist customers with questions or advice. The person they indicated was the manager was perched in a little booth eating his lunch. A guy watering flowers did the best he could, but was absolutely unknowledgeable about anything and everything to do with anything that grows in the ground or in a planter. What a total and utter waste of my morning. Here's a pro-tip for shoppers: If you know exactly what you want and are willing to find it here yourself, the selection is fantastic. If you require any assistance or have any questions or customer service needs, go anywhere else. This is a business that was 100% self-service this morning during my visit. read more

Left after 8 minutes. No one could find the manager, Richard, and apparently he is the only one that can give advice. Oh, and my question was, hey I need a bush that can grow in shade. Wow! read more

Absolutely horrible experience with this company. They recommended the wrong plant, I brought it to my house only to find out from someone who knows what it is, it was the wrong plant. They wouldn't accept my return within one hour, even though I was looking for an exchange for the right plant, not my money back. Only good news is I was about to make a couple thousand dollar purchase on all new plants so at least I was able to give that to their competition. read more

My boyfriend and I came to get a plant. Decent plants but the customer service is a horrible or non existent. The Cashier I believe her name was Lorri was frustrated because the plant price was not visible from behind the register so she had to come from behind to scan the item. Clearly did not want to be there. Not even a thanks, come again. But don't worry we won't!!!!! read more

Worst tree ever! Most of the needles fell off after we bought it. This is it two weeks after we got it. At least we got a good laugh for our $100+. read more

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