My husband had his yearly appointment recently at CHCS in Macon. When Laquita Holloway opened the…read moredoor to call him back his face lit up! Laquita always brightens his doctor visit with her kind and caring personality Dr. M Patel was great too. Thank you for giving my husband great care!

Although they portray themselves as caring for a patient's health, they are far from it. Refusing…read moresimple requests from a disabled patient for a brace, they pass it on to a sports medical doctor review before hand. Instead of their own capabilities they wanted a limited income person to spend additional money on something as simple as a knee brace. And now, with prescriptions that a person has taken regularly for years (from this doctor) for diabetes, we have had to spend from our limited income because they wont answer phones, or messages left behind. We started calling 2 weeks in advance and still nothing. Even the pharmacy called them multiple times and got nothing. They are woefully arrogant, seriously incompetent and if anyone needs a real doctor - DON'T GO HERE!

This office is great for my annual check ups. Melissa Butts is attentive and cares about her…read morepatients. My favorite part about this office is when I need to be seen for a sick visit they have the pull up service and don't even let you leave the car for testing and eval.

This office has gone downhill. I was a patient for a long time before moving out of the area…read more After moving back, I tried them once again, and it has been one disaster after the other. The receptionist submitted the wrong lab test order to the lab technician when I checked in for my scheduled lab appointment. As a result, I had to go back for more blood to be drawn, costing me more time and money. This is not the first costly mistake that I've experienced here, nor, sadly has it been the last. There appears to be little to no communication among the office staff. No one can answer any questions, even simple, general questions that would normally be handled by competent office staff. Instead, the patient is handed off to someone else, who in turn either can't or won't answer questions either. The onus is on the patient to figure out their processes, yet asking questions to understand that process or to try to resolve an issue, is actively discouraged through rudeness and passing the patient off to someone else for an elusive answer that never comes. No one listens to understand what the challenge is, nor do they show any interest or initiative in resolving the actual issue. Solutions are non-existent and, as a result, the quality of care has deteriorated significantly. The problem appears to lie with the office staff rather than the nurse practitioners, who seem to be competent and capable. Perhaps better training for your office staff on clear processes, problem resolution, and setting of expectations will prevent more patients from leaving before you no longer have a viable practice.

The best surgeon! Professional, knowledgeable, kind and an amazing human being! I recommend him…read morewithout any hesitation!

One of the newer urgent care facilities popping up around town. Went to get checked up due to…read morehaving some sniffles after traveling. I made an appointment online, the process was very smooth. After arriving at my appointment only then was I advised there weren't any doctors on site, my appointment would be held virtually. Honestly, if I wanted a virtual appointment I would have done that from bed, but since I was already there I said fine. There was no one in the waiting room so I thought it would be a quick process however an hour later I was still sitting there. After asking the receptionist if there were doctors onsite at the other clinics she advised there were but they were just about to call me back. Which they finally did. It seems part of the delay was they only have 1 iPad to use for all the virtual appointments.

Middle Georgia is blessed to have Dr. Samuel Palmer. Brilliant amazing doctor who cares and…read moreactually listens to his patients. Most doctors do not. His staff (ALL) are wonderful kind people who are knowledgeable, professional and show they care. We need more doctors like this in our town.

I have seen the providers in this office for primary care and received pellets, which I am still…read morenot convinced helped me. I also used the weight loss clinic, and I am certain I wasted a lot of money because the same injections that they claim they use is the exact same that others just picked up from the pharmacy. They lost weight, I lost NOTHING. I kept being told give it more time. I paid over $1500 for NOTHING. For this reason, I will never return to this office. The staff was nice, but to blatantly rip someone off is not ok. I will find another primary care before I allow someone to continuously rob me in front of my face. I think they give more B12 than anything.

While I have no complaints about the front desk staff, I have had a new psychiatrist assigned to me…read more4 times since 2020, each one leaving or moving on in their residency. Each one has been kind and helpful but starting over with my life story again and again is frustrating and delays my recovery. Seeking a doctor elsewhere currently.

I used to see an endocrinologist here years ago but this time I was referred to a pulmonologist. I…read morebegan to fill out the paperwork and came across the statement all bills are to be paid out in 120 days or it will be turned over to collections. I called to verify was the information correct as I feel that as long as regular monthly payments are made that should be sufficient. Whose to say how much a bill will end up being especially at a specialist! As a healthcare professional of 20 years, it saddens me and I been realized a long time ago why people choose not to see doctors. This is added stress to their situation to worry about paying bills sometimes especially within a specific time frame. Healthcare went down years ago. I updated this review for this facility from 1 star to 3 stars because I received a letter a few weeks later from someone who took the time to reach out and that was thoughtful, but I still have yet to go.

From the scheduling of my appointment to accessing me Joy was Awesome, Personable, Attentive. Joy…read moreprovided Great customer experience! I will definitely recommend this doctors office.

I recently moved to the area and needed a new primary doctor. I did some research, and after…read morelooking at reviews on several practices in the area, I finally found Houston Family Care at Houston Lake, Dr. Izzo. I called and was able to get an appointment for the following week. The lady who scheduled my appointment was very friendly and told me she would mail me my new patient paperwork to fill out in advance of my appointment to save time. The paperwork took a long time to fill out, so I'm glad that they mailed it. Parking is plentiful, so there were no issues finding a spot. The receptionist was friendlyish. Once you get past the front desk, the staff is very friendly. I was taken to the back within 10 mins of my appointment time. All of the nurses that I interacted with had great personalities, and they made me feel very comfortable. The nurse took my vitals and gathered information for the doctor. I sat in the room and waited for 30 mins to an hour for the doctor to come in. Doctor Izzo has great bedside manners and is very knowledgeable. He took all of my concerns seriously and set up referrals for everything we spoke about since I needed all new doctors. I'm pleased with my new doctor's office and physician. I would recommend this practice.