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    How To Help Mom

    5.0 (1 review)
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    3 years ago

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    Sara S.

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    HealthQuest Physical Therapy - Ferndale

    HealthQuest Physical Therapy - Ferndale

    4.6(8 reviews)
    1.5 mi

    I would highly recommend HeathQuest PT in Ferndale. From the moment I started everyone from the…read morefront desk to the therapists were kind understanding and supportive. They work with you to do your best. I started therapy 2 days after my hip replacement surgery and within 2 weeks I was walking without my walker. They worked with me for 6 weeks until I had my strength back. Everyone was so supportive they made you feel like family. Would highly recommend They are the best!

    I chose HealthQuest Physical Therapy over my usual PT clinic due to their availability. I was…read moresurprised to learn the business is owned by a physical therapy assistant (PTA) rather than a physical therapist, although a licensed PT is on staff. Their online reviews are impressive, which influenced my decision. I began therapy in April 2025 for mild lower back discomfort that appeared only in the mornings. I had no pain or major physical limitations -- just some minor restrictions unrelated to this issue. After my first visit and following instructions to perform two sets of simple exercises before getting out of bed, my discomfort improved by 75-80%. I also acknowledged that I likely need a new mattress. To keep this review clear, I've outlined my experience in pros and cons: Pros: 1. The staff is friendly, personable, and knowledgeable. Insurance was billed accurately. Appointments were easy to book and reschedule. 2. I was given helpful at-home exercises. 3. Parking was convenient and readily available. Cons: 1. While treatment tables were wiped and pillowcases changed between patients, I never saw equipment cleaned after use. 2. There was inconsistency in instructions from different staff members. 3. Appointments often started late due to overcrowding in a small room. 4. The most concerning issue -- and the primary reason for this review -- was an inaccurate and misleading progress letter meant for my referring physician. Out of curiosity, I opened the letter -- and was shocked. The description did not reflect my actual condition or capabilities. For example, it claimed I was "unable to sit or stand for long periods of time." This is completely untrue: I regularly walk over three miles a day (logged on my Apple Watch), climb stairs at home throughout the day, and have no difficulty with either activity. When I raised my concerns, the PTA who wrote the letter and the owner, Kelly Schmitz both responded. Kelly apologized and attempted to justify the false claims, stating I had once mentioned back soreness after a 17-hour travel day. While that was true, it was a temporary and isolated issue -- not a chronic limitation. Still, it was misrepresented in the letter. It also inaccurately stated that I had issues with squatting and lifting -- again, not true. I participate in a group exercise class where I routinely perform about 200 squats per session without issue. Regarding balance, I disclosed during my first visit that I have mild MS-related balance issues, which I've managed for over a decade. This has never affected my ability to drive, wear heels, walk my dog, or complete daily activities. The report falsely stated that this impacted my ability to complete basic ADLs (activities of daily living) -- like bathing, dressing, or eating -- which is absolutely not the case. I've never experienced those limitations at any point in my life. Final Thoughts: If you choose HealthQuest, I strongly urge you to review all documentation they provide before forwarding it to any physician. Inaccurate reporting like this could lead to unnecessary treatment, higher medical costs, and incorrect medical records. Because of this experience, I will not return to HealthQuest.

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    HealthQuest Physical Therapy - Ferndale
    HealthQuest Physical Therapy - Ferndale
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    How To Help Mom - assistedliving - Updated June 2026

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