I've stayed at this newer Courtyard a few times and each time has been great. New, modern and sleek…read moredesign and property is very clean. Check in is always smooth. They have a nice fire pit area. This location also offers a Starbucks. I don't like that there is no free coffee other than what is in your room. They also have a full bar area and bistro for dining and drinks which is very nice. They also offer a small market with snacks and basic travel necessities. The rooms are spacious and well appointed. I love that the rooms have a refrigerator and a microwave. Legoland is right across the street so it's definitely convenient if you're visiting the park. Restaurants and limited shopping options are nearby such as TJMaxx. Overall I feel this property is a great value and offers comfortable accommodations so I will continue to return.

This stay was disappointing, not because things went wrong, but because of how they were handled…read more Positives first: Kathy at check-in was wonderful. She was kind, efficient, and accommodating, especially since I was traveling with my 72-year-old mother. Jim from maintenance was also outstanding and genuinely cared about solving problems. Unfortunately, our shower dripped nonstop for the entire stay, making it difficult to sleep. Housekeeping entered our room despite our Do Not Disturb sign being displayed. The biggest issue involved our room keys. We had THREE sets that failed. I called ahead and specifically asked the front desk to make and test new keys before we returned because I didn't want to repeatedly drag my elderly mother up and down the elevator. I was assured it would be handled. It wasn't. When we arrived, the keys had been made but not tested. I had to repeatedly advocate for a very simple request. Rather than listening, Deanna and Lilly seemed more interested in repeating scripted apologies and saying, "it was a miscommunication" than actually solving the problem. Eventually, thanks to Jim from maintenance, the issue was resolved. Technology problems happen. What disappointed me was the lack of empathy, active listening, and troubleshooting. Marriott says they "Put People First" and "Pursue Excellence." Unfortunately, that wasn't reflected in our experience. Would I stay here again? Absolutely not.

Clean rooms. Professional staff…read more That warm pool though! Their immaculate heated outdoor pool was so nice! The weather was a little cooler the in evening so it was very nice to have access to the clean, heated pool to swim a few laps. Exercise room was great too. Easily more equipment that most hotel gyms. The breakfast was pretty typical of Hampton Inns. WE appreciated that the fresh fruit was fresh. They served scrambled eggs, ham and a variety of baked goods as well as cereals. The coffee was good and hot and they kept it full. The hotel was probably at capacity the night we stayed but as busy as they were all the staff was nice and the whole place was kept very clean. Walking distance from Outback, Red Lobster, CFA as well as a few other places. We had a nice stay here.

Very nice friend and help and staff. Pool is very nice and heated convenient to outback steakhouse…read moreto walk. I was surprised how small the rooms are because they always say it's Hampton Inn and suites. I guess we got a small room and we're Hilton honor member so I was kinda shocked. The room is small but clean and very updated sohappy with all of that except for no upgrade.

The rooms were clean with DOVE products, elevators were working without problems and the breakfast…read more(extra charge) was actually pretty good. They had eggs, sausage, bacon, grits, pancake, oatmeal, Greek yogurt, pudding, fresh fruit such as bluebwrries, pineapple, apples, bananas, oranges and watermelon. They also has sides of jalapeños, salsa, shredded cheese, cream cheese for your eggs and stuff. They have the croissants, bagels and toast/muffins. Drinks included chocolate milk, almond milk, regular milk, apple juice; OJ, coffee, as well as some flavored juices. It was a decent selection and everyone ate well. For the price, it was cheaper and had a FAR BETTER breakfast than Best Western which is a newer hotel. Best western's breakfast was not served hot and they dilute their orange juice heavily so it doesn't even taste like OJ. Limited selection. The only Downside of this place is the A/C. Temperature in the room wasn't consistent, so it either got too cold or too hot before A/C kicked on. Bed was comfy with firm and soft pillows.

I have to wonder how this place would rate if Legoland wasn't so close since the options are very…read morelimited, especially if you don't plan your stay well in advance - you will save some money by staying here compare to the LEGO Hotel or some of the other options there's no doubt about it but there are some sacrifices. The best part of the stay in my opinion was the staff, this team definitely understands the importance of customer service but sadly this doesn't makeup for the accommodations. If you arrive after dark the entrance can be a little confusing if you're coming from I-4 don't turn too early and if your driving an extended cab pickup truck the spaces weren't ready designed for you, it's all about how many vehicles they could cram into the space. The room was just okay, the beds and water pressure left a lot to be desired but that isn't something the staff can do anything about so it is what it is. There are choices you can make that will make your stay tolerable, but by all means avoid the breakfast, regardless or not if it's comp'd. The breakfast area it seems was filled with people who were staying one night or had just completed the first night of their extended stay because I don't think too many people would do it twice. Besides being on the stingy side it horrible - the eggs were dried out beyond belief, there were three slices of bacon in the chaffing dish and the sausage was rancid - the milk was in bulk instead of small gable-top cartons and it wasn't cold. This property is disappointing in a lot of ways I think I'll look at other options next trip even though I'm a Spire Rewards member...

Stayed 2 nights at this hotel and we were recommended by some friends. We love the calmness of the…read moreproperty and felt our kids were very safe. It had a sidewalk that goes around the entire property so it's nice for a morning jog before the kids wake up. The pool is fun and my kids enjoyed staying here. The breakfast was good and all the staff is very accommodating. Overall, the room was clean, however our room in particular had a really bad odor and when I called, maintenance arrived and said they didn't notice anything wrong. Also housekeeping came and cleaned the area that I said I thought the smell was coming from. No other investigation was conducted and the problem seemed to be downplayed by staff. They were not able to move our room because all the rooms were booked up. I ended up going to Publix to buy my own cleaning supplies and air fresheners, but nothing seemed to help. I was disappointed because I really wanted this trip to be relaxing and not always in the go, but we really didn't want to hang out in our room due to the smell. I'm looking forward to going home. :/

Definitely depends on the price about whether it is worth staying here…read more If you can get the legoland hotel that is next to legoland for $100-$200 a night more, it is worth staying at the other legoland hotel. If this place is that much cheaper, I would opt to stay here. That is only if 1. it doesn't look like it will be raining the entire weekend and 2. if you have a car. If you don't have a car, even though the walk is .5 miles it seems farther and it's along a busyish street. They do have a shuttle, which we didn't take since we had a car. The bungalow style is definitely cute if the weather is good. Otherwise, you're running through a rather large area to get to your room. Each bungalow is connected to one other and when we were there there was no one in the one next to us, which was great. The rooms are exactly the same as in the main legoland hotel other than the fact that there's no second tv in the kids bunk area. I love the legoland rooms in general, where the kids have their on little alcove with a bunk bed and a trundle pull out so they can go to sleep early while the adults stay up. The pool is less busy than the main legoland hotel one and there's a sand area and playground. That is pretty cool. It still has all the floating legos (but no slide). It's right next to the restaurant so you can order a drink at the window and bring it out to the pool. You can also order food to eat at the pool. There's little playgrounds all over this place, which was fun for the kids. There's no lobby so you basically check in at the front gate from your car. Overall, when there's a good deal, I'll stay here, otherwise I'll opt for the other hotel.

I've never seen a pool painted so perfectly! Mike, Zach and…read moreThe Long Haired Nelson looking dude did a great job painting! They could paint my pool any day!

DISGUSTING!! ROACH INFESTED AND NASTY! Absolutely gross. There were roaches crawling up the walls…read moreand hair all in the bed. We didn't feel safe or comfortable staying there. Front desk clerk was unhelpful and unwilling to refund. AVOID THIS PLACE!! SAVE YOUR MONEY!

Nice hotel...especially for the price. Walked into the lobby which was very clean and the employees…read moreat the front desk were very friendly. The room was also very clean...complimentary breakfast was good as well. It is very close to Sea World and Aquatica...pretty central to everything.

This is a new and modern Best Western built with thoughtful design and an eye toward…read morefamily/traveler occupancy. Our room had a king bed, a round table with 2 chairs, a very long counter under the TV with 2 stools, and a small sectional sofa. While the bed was very comfortable, the seating options were not. The sectional had a pull-out bed. The king bedside nightstands each had ceiling- hung lights, 2 outlets, and 2 USB ports. All worked, but outlets showed signs of getting loose. We appreciated that there was excellent lighting in the room and bathroom. The bathroom light had a motion detection feature that might be a problem for those who awaken during the night to use the bathroom. It's like a wake up call. We didn't see an easy way to disable this. We liked the perimeter-lit mirror and walk-in shower. The shower floor seemed slippery at first but was fine once wet. Breakfast was just so-so. Within a walled-off space there were hot options of eggs, sausage patties, and seasoned potatoes, plus a yogurt machine, pancake maker, juice machine, and coffee machines. No waffle machine, though. Within the eating area, there was a Bunn coffee brewer for single cups. Internet was acceptable, with no major glitches in our room. This newer hotel could be an excellent value for a family visiting a nearby theme park. We enjoyed our one-night stay.

If you don't want to be able to sleep at night If you don't…read moremind a hotel that doesn't enforce they're quiet hours If you don't mind a hotel that won't do anything about unruly guests If you don't mind, the place smelling like marijuana If you don't want good water pressure in the shower If you want a semi clean room, If you don't mind being disrespected by the staff when you say something about their problems, this is the hotel for you After three nights of this And one room change we changed hotels I let the lady at the front desk now why we were changing hotels. Her reply to was good.!!

This hotel is awful. Dirty, smelly, and very poor quality outside and inside the room! The only…read moreperk is it is 2 mins away from legoland. My poor kids! After arriving and finding some kind of feces on our sheets and a smoky hallway of marijuana, we desperately tried to find another hotel and we it was booked everywhere. We almost drove to orlando. The front desk lady changed our sheets, because they housekeeping went home for the day. It was 4:00! To add a cherry on top, the complimentary breakfast.... There was mold on the bagels, when I told the attendant, she said for ME to go a throw away the rest. The maple syrup was spoiled and muffins were expired. Please, please, don't be tempted by the photoshopped pictures or location. Pay the extra and stay at the Marriot 5 mins away.

Upon arrival, I thought that we had come to the wrong hotel. The exterior of the building is dated…read moreand unkempt, the lobby was slightly disheveled and grimy. Front desk staff was nice and efficient, but that does not make up for everything else the hotel was lacking. Our room was unpleasant, to say the least. The humidity in the room was almost unbearable, and everything was moist to the touch. Tiled flooring made traversing the room hazardous as it was wet and slippery, due to the condensation in the room. The beds were uncomfortable. The bathroom was reminiscent of a truck stop restroom. We did not feel comfortable using it at all. Overall, unpleasant. We would not choose to stay here again.

Surprisingly spacious rooms, neat and well kept. Loved that the housekeeper left a card with her…read morename and a QR code to scan for tips. The bathroom was clean and the shower had good water pressure. The toiletries were small but of good quality. The rooms have thin walls and sound does travel. The bed unfortunately was very hard. The bedroom felt a bit muggy and wet. The kitchen area was fine. The towels were fresh and decent quality. The breakfast buffet had a good selection of cold and hot items. The grits and sausage were great. The front desk team was friendly and easy to speak with. Overall a good stay for business and personal travel.

Wonderful stay! The staff was amazing. Helpful. Friendly. Hotel was very clean and well kept. I…read morehighly recommend this hotel!!!