I've stayed at this newer Courtyard a few times and each time has been great. New, modern and sleek…read moredesign and property is very clean. Check in is always smooth. They have a nice fire pit area. This location also offers a Starbucks. I don't like that there is no free coffee other than what is in your room. They also have a full bar area and bistro for dining and drinks which is very nice. They also offer a small market with snacks and basic travel necessities. The rooms are spacious and well appointed. I love that the rooms have a refrigerator and a microwave. Legoland is right across the street so it's definitely convenient if you're visiting the park. Restaurants and limited shopping options are nearby such as TJMaxx. Overall I feel this property is a great value and offers comfortable accommodations so I will continue to return.

This stay was disappointing, not because things went wrong, but because of how they were handled…read more Positives first: Kathy at check-in was wonderful. She was kind, efficient, and accommodating, especially since I was traveling with my 72-year-old mother. Jim from maintenance was also outstanding and genuinely cared about solving problems. Unfortunately, our shower dripped nonstop for the entire stay, making it difficult to sleep. Housekeeping entered our room despite our Do Not Disturb sign being displayed. The biggest issue involved our room keys. We had THREE sets that failed. I called ahead and specifically asked the front desk to make and test new keys before we returned because I didn't want to repeatedly drag my elderly mother up and down the elevator. I was assured it would be handled. It wasn't. When we arrived, the keys had been made but not tested. I had to repeatedly advocate for a very simple request. Rather than listening, Deanna and Lilly seemed more interested in repeating scripted apologies and saying, "it was a miscommunication" than actually solving the problem. Eventually, thanks to Jim from maintenance, the issue was resolved. Technology problems happen. What disappointed me was the lack of empathy, active listening, and troubleshooting. Marriott says they "Put People First" and "Pursue Excellence." Unfortunately, that wasn't reflected in our experience. Would I stay here again? Absolutely not.

Clean rooms. Professional staff…read more That warm pool though! Their immaculate heated outdoor pool was so nice! The weather was a little cooler the in evening so it was very nice to have access to the clean, heated pool to swim a few laps. Exercise room was great too. Easily more equipment that most hotel gyms. The breakfast was pretty typical of Hampton Inns. WE appreciated that the fresh fruit was fresh. They served scrambled eggs, ham and a variety of baked goods as well as cereals. The coffee was good and hot and they kept it full. The hotel was probably at capacity the night we stayed but as busy as they were all the staff was nice and the whole place was kept very clean. Walking distance from Outback, Red Lobster, CFA as well as a few other places. We had a nice stay here.

Very nice friend and help and staff. Pool is very nice and heated convenient to outback steakhouse…read moreto walk. I was surprised how small the rooms are because they always say it's Hampton Inn and suites. I guess we got a small room and we're Hilton honor member so I was kinda shocked. The room is small but clean and very updated sohappy with all of that except for no upgrade.

The rooms were clean with DOVE products, elevators were working without problems and the breakfast…read more(extra charge) was actually pretty good. They had eggs, sausage, bacon, grits, pancake, oatmeal, Greek yogurt, pudding, fresh fruit such as bluebwrries, pineapple, apples, bananas, oranges and watermelon. They also has sides of jalapeños, salsa, shredded cheese, cream cheese for your eggs and stuff. They have the croissants, bagels and toast/muffins. Drinks included chocolate milk, almond milk, regular milk, apple juice; OJ, coffee, as well as some flavored juices. It was a decent selection and everyone ate well. For the price, it was cheaper and had a FAR BETTER breakfast than Best Western which is a newer hotel. Best western's breakfast was not served hot and they dilute their orange juice heavily so it doesn't even taste like OJ. Limited selection. The only Downside of this place is the A/C. Temperature in the room wasn't consistent, so it either got too cold or too hot before A/C kicked on. Bed was comfy with firm and soft pillows.

I have to wonder how this place would rate if Legoland wasn't so close since the options are very…read morelimited, especially if you don't plan your stay well in advance - you will save some money by staying here compare to the LEGO Hotel or some of the other options there's no doubt about it but there are some sacrifices. The best part of the stay in my opinion was the staff, this team definitely understands the importance of customer service but sadly this doesn't makeup for the accommodations. If you arrive after dark the entrance can be a little confusing if you're coming from I-4 don't turn too early and if your driving an extended cab pickup truck the spaces weren't ready designed for you, it's all about how many vehicles they could cram into the space. The room was just okay, the beds and water pressure left a lot to be desired but that isn't something the staff can do anything about so it is what it is. There are choices you can make that will make your stay tolerable, but by all means avoid the breakfast, regardless or not if it's comp'd. The breakfast area it seems was filled with people who were staying one night or had just completed the first night of their extended stay because I don't think too many people would do it twice. Besides being on the stingy side it horrible - the eggs were dried out beyond belief, there were three slices of bacon in the chaffing dish and the sausage was rancid - the milk was in bulk instead of small gable-top cartons and it wasn't cold. This property is disappointing in a lot of ways I think I'll look at other options next trip even though I'm a Spire Rewards member...

Definitely depends on the price about whether it is worth staying here…read more If you can get the legoland hotel that is next to legoland for $100-$200 a night more, it is worth staying at the other legoland hotel. If this place is that much cheaper, I would opt to stay here. That is only if 1. it doesn't look like it will be raining the entire weekend and 2. if you have a car. If you don't have a car, even though the walk is .5 miles it seems farther and it's along a busyish street. They do have a shuttle, which we didn't take since we had a car. The bungalow style is definitely cute if the weather is good. Otherwise, you're running through a rather large area to get to your room. Each bungalow is connected to one other and when we were there there was no one in the one next to us, which was great. The rooms are exactly the same as in the main legoland hotel other than the fact that there's no second tv in the kids bunk area. I love the legoland rooms in general, where the kids have their on little alcove with a bunk bed and a trundle pull out so they can go to sleep early while the adults stay up. The pool is less busy than the main legoland hotel one and there's a sand area and playground. That is pretty cool. It still has all the floating legos (but no slide). It's right next to the restaurant so you can order a drink at the window and bring it out to the pool. You can also order food to eat at the pool. There's little playgrounds all over this place, which was fun for the kids. There's no lobby so you basically check in at the front gate from your car. Overall, when there's a good deal, I'll stay here, otherwise I'll opt for the other hotel.

Stayed 2 nights at this hotel and we were recommended by some friends. We love the calmness of the…read moreproperty and felt our kids were very safe. It had a sidewalk that goes around the entire property so it's nice for a morning jog before the kids wake up. The pool is fun and my kids enjoyed staying here. The breakfast was good and all the staff is very accommodating. Overall, the room was clean, however our room in particular had a really bad odor and when I called, maintenance arrived and said they didn't notice anything wrong. Also housekeeping came and cleaned the area that I said I thought the smell was coming from. No other investigation was conducted and the problem seemed to be downplayed by staff. They were not able to move our room because all the rooms were booked up. I ended up going to Publix to buy my own cleaning supplies and air fresheners, but nothing seemed to help. I was disappointed because I really wanted this trip to be relaxing and not always in the go, but we really didn't want to hang out in our room due to the smell. I'm looking forward to going home. :/

I've never seen a pool painted so perfectly! Mike, Zach and…read moreThe Long Haired Nelson looking dude did a great job painting! They could paint my pool any day!

DISGUSTING!! ROACH INFESTED AND NASTY! Absolutely gross. There were roaches crawling up the walls…read moreand hair all in the bed. We didn't feel safe or comfortable staying there. Front desk clerk was unhelpful and unwilling to refund. AVOID THIS PLACE!! SAVE YOUR MONEY!

This is a new and modern Best Western built with thoughtful design and an eye toward…read morefamily/traveler occupancy. Our room had a king bed, a round table with 2 chairs, a very long counter under the TV with 2 stools, and a small sectional sofa. While the bed was very comfortable, the seating options were not. The sectional had a pull-out bed. The king bedside nightstands each had ceiling- hung lights, 2 outlets, and 2 USB ports. All worked, but outlets showed signs of getting loose. We appreciated that there was excellent lighting in the room and bathroom. The bathroom light had a motion detection feature that might be a problem for those who awaken during the night to use the bathroom. It's like a wake up call. We didn't see an easy way to disable this. We liked the perimeter-lit mirror and walk-in shower. The shower floor seemed slippery at first but was fine once wet. Breakfast was just so-so. Within a walled-off space there were hot options of eggs, sausage patties, and seasoned potatoes, plus a yogurt machine, pancake maker, juice machine, and coffee machines. No waffle machine, though. Within the eating area, there was a Bunn coffee brewer for single cups. Internet was acceptable, with no major glitches in our room. This newer hotel could be an excellent value for a family visiting a nearby theme park. We enjoyed our one-night stay.

If you don't want to be able to sleep at night If you don't…read moremind a hotel that doesn't enforce they're quiet hours If you don't mind a hotel that won't do anything about unruly guests If you don't mind, the place smelling like marijuana If you don't want good water pressure in the shower If you want a semi clean room, If you don't mind being disrespected by the staff when you say something about their problems, this is the hotel for you After three nights of this And one room change we changed hotels I let the lady at the front desk now why we were changing hotels. Her reply to was good.!!

Needs an update asap. Small tv, old/uncomfortable beds and uncomfortable pillows. Room smelled…read moremusty.

Disclaimer! This is a long one! Been here for a few hours and already have a headache from the…read morefrustration about the lack of cleanliness. Preface: My apartment needs emergency repairs done and it isnt safe from my family to stay there. The leasing office recommended coming here since it is close to our home and other tenants usually stay here when their apartments need work done. I have a chronic illness and one of my children is immunocompromised. We made our reservation over a week in advanced, in person. We received an in person confirmation, and an email confirming the total price of the room. We made sure to let them know several times that we were bringing our dog, they even put it in the notes of the confirmation that had the total price. The day of check in around 11am we get a call from the front desk woman sounding a little panicked about our reservation. Our card wasn't going through. We hadn't even checked in yet so I was confused as to why our card was being charged, but that's neither here nor there. She then proceeds to tell us that the price is actually $192 more than what we were initially told in person and what was on our email confirmation. She asked for a cc number over the phone to try to run it again for the reservation. We told her we would head on over and take care of the payment method in person. We went over and we questioned her about the price change and she tells us that the extra $100+ was for the pet fee. We knew there was a pet fee when we made the reservation but we were lead to believe that total price they confirmed in the email was already including the pet fee. Apparently not. After we moved money around we gave her the new card and she immediately charged the entire amount. I've worked in hospitality for several years in the past. (Country inn suits, Seralago resort, and HIVC) Never did we ever charged the guest the full amount of the stay at check in. We put a hold for the total and depending on if they checkout early/late and the condition of the room on checkout, we charge the amount at check out. I mentioned this to her and she insisted that this was protocol. She hands us the keys and we inspect the room prior to getting the rest of the family and our belongings. The first thing I inspect are the beds. The first bed had multiple mattress covers under the fitted sheet, which is a red flag. The first mattress cover was dirty, I pull the second and it had dried up crusty substance on them along with other dirty spots. The sheets also looked like they were never washed, with human and dog hair and other mysterious dried substances on them. Both beds were dirty. The fridge was off and dripping water and inside was a roach living its best life. The floor wasnt swept or mopped and still had remnants of the previous guests crumbs on the floor! Immediately went back to the front desk and let her know. Ofc I was upset. I'm being charged over $120 a night and this is what I get??!!! She was very nice and promptly changed our room and let us inspect that one also. The second room was cleaner to the naked eye but once again the sheets were dirty but no where near as bad as the first room. I let the front desk know again and she said that she would get housekeeping to make sure they replace the sheets before we came back with our things. I go to the bathroom to distribute the towels and set up bath time and the towels were filthy! They were folded nice and neat but as soon as I opened them they had orange, yellow and black stains all over them. I bring them to the desk and ask for new ones. The housekeeper exchanged the towels and we continued with unpacking. Finally it was time to actually take a shower. I open up the new set of towels and they are even more filthy than the first set! I was fuming!!! Got the towels changed a third time. Right outside the sliding door is a water meter barely covered with an old piece of plie wood that my dog tripped on and fell several inches in to the small ditch for the meter. He was fine but not safe. I do not recommend

This hotel is awful. Dirty, smelly, and very poor quality outside and inside the room! The only…read moreperk is it is 2 mins away from legoland. My poor kids! After arriving and finding some kind of feces on our sheets and a smoky hallway of marijuana, we desperately tried to find another hotel and we it was booked everywhere. We almost drove to orlando. The front desk lady changed our sheets, because they housekeeping went home for the day. It was 4:00! To add a cherry on top, the complimentary breakfast.... There was mold on the bagels, when I told the attendant, she said for ME to go a throw away the rest. The maple syrup was spoiled and muffins were expired. Please, please, don't be tempted by the photoshopped pictures or location. Pay the extra and stay at the Marriot 5 mins away.

Upon arrival, I thought that we had come to the wrong hotel. The exterior of the building is dated…read moreand unkempt, the lobby was slightly disheveled and grimy. Front desk staff was nice and efficient, but that does not make up for everything else the hotel was lacking. Our room was unpleasant, to say the least. The humidity in the room was almost unbearable, and everything was moist to the touch. Tiled flooring made traversing the room hazardous as it was wet and slippery, due to the condensation in the room. The beds were uncomfortable. The bathroom was reminiscent of a truck stop restroom. We did not feel comfortable using it at all. Overall, unpleasant. We would not choose to stay here again.

Surprisingly spacious rooms, neat and well kept. Loved that the housekeeper left a card with her…read morename and a QR code to scan for tips. The bathroom was clean and the shower had good water pressure. The toiletries were small but of good quality. The rooms have thin walls and sound does travel. The bed unfortunately was very hard. The bedroom felt a bit muggy and wet. The kitchen area was fine. The towels were fresh and decent quality. The breakfast buffet had a good selection of cold and hot items. The grits and sausage were great. The front desk team was friendly and easy to speak with. Overall a good stay for business and personal travel.

Wonderful stay! The staff was amazing. Helpful. Friendly. Hotel was very clean and well kept. I…read morehighly recommend this hotel!!!