Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!

I cannot say enough good things about Jay and this company. Probably one of the best service…read moreexperiences I've ever had. Communication was clear, frequent, and always helpful. 10/10 would recommend!

I have a 10-year-old Master Spa that needed a new cover, a new cover lifter, and some jets…read morereplaced. Their team arrived on-time and got the job done perfectly with a high degree of professionalism. I highly recommend this company for your hot tub maintenance and repair needs.

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

Initially had a negative experience with another pool company and switched to Pristine Pools. The…read moredifference was night and day. They are great at communicating, are consistent on when they come to service the pool and are very friendly.

Such great service. I called looking for a service this company does not provide. They led me…read morethrough the process of what I needed and then called back a week later with a referral! Teanette even apologized for being delayed in responding. And I am not a paying customer of theirs, just asking for info. I can only imagine what they do for their paying customers. If we abandon our mission to take care of the pool ourselves, I will call Austin Pristine Pools.

Efficient diagnosing and effective problem solving. Dylon took a few minutes to get to the root…read moreproblem and then had a great solution that fixed the right problem in a timely manner and at super reasonable cost. I most definitely would recommend Balanced Blue for pool service and Dylon's problem solving.

Dylan was great. On the first cleaning and knowledgeable. Nothing but trouble after that. The guy…read morehe sent to clean after that would leve the pool with algae in the pool. When I called Dylan he said it would get better but it never did. He told me that on 2 seperate cleanings as I watched my pool get greener and greener. I think they are having growing pains, but can't live with a green pool.

We're very pleased with our pool and spa renovation- plaster replacement/upgrade, all new tile &…read morecoping, refinished pool deck, new controller & chlorinator, new LED lights, replacement skimmers, and dual drain system. After interviewing 5 pool remodelers we called A&B based on a neighbor's recommendation. We chose A&B immediately after our first conversation with Darrin (the owner). Darrin really knows his pool-craft. He was easy to work with, personally involved in the project, responsive & available when needed, and delivered as promised from start to finish. The final quality and finished detail of the remodel exceeds our expectations. Pricing is fair (neither the highest or the lowest bid). Highly recommend Darrin for any project where knowledge, expertise, quality, responsiveness, & attention to detail matters.

Smooth transaction and speedy service!!…read more They did a great job replacing our pool light. All throughout the process they provided quick replies to our messages and always directly answered our questions. I also appreciated that they provided us with additional options to work within our budget. Provided requested services within the week. We are very pleased with the repair they made on our pool.

We were struggling with a nasty, long-term problem: We hadn't seen the bottom of our pool in over…read more8 months. Nothing we did would clear up the water enough to see the bottom. We drained it and refilled it, but as soon as we turned our filter on, it clouded up literally within seconds. (We had just had our filter sand replace on recommendation of another vendor at $300.) Everyone we spoke to about the problem had a quick "solution" that cost another $100-$400. Each of these solutions failed. Finally we found Steve. Instead of just talking the talk and selling us repairs we didn't need, Steve actually came to look at our pool. After some very frugal experiments, Steve discovered our chlorinator wasn't working at all. He installed a new, better one for under $200. (Very slick, it has a window so we can see if there's chlorine in it.) And now our pool is crystal clear for several weeks. Great work.

Can not find the location We followed Google and Apple Maps. Each took us to private homesread more

I purchased a Hot Tub off marketplace and needed movers to deliver the spa. Austen had to…read morereschedule a couple times because of labor shortages and inclement weather, but him and his dad delivered it! They did a good job moving it undamaged. Austen also came back to make sure the Spa worked and didn't have any issues! The spa moving was super inexpensive compared to competitors. I would hire the company again if needed. I had to reduce 1 star because of scheduling issues, 5 stars for me would have meant no issues at all with scheduling, sorry! I do try to support small business and would use their moving services again. Their quoted rate for moving it was about 20% less than competitors!

Really helped us out in a pinch. The spa manufacturer didn't give us a delivery date until Friday…read moreafternoon that the delivery would arrive Sunday morning. The original company we hired to do the install wouldn't be able available until Wednesday. Tried calling multiple movers and no luck. Finally, I called The Spartan Spa Moving and they said we could offload it at their location and they could come install it later. Happy to report the swimspa is up and running with no issues.

This company is one of the most honest companies I have ever encountered. I contacted them to…read moreinquiry about reverse osmosis and the technician (Charlie) came to inspect the pool. He was very knowledgeable and gave us great advice. You can definitely tell he loves his job. Do not hesitate and contact this company for all your pool needs.

Don't use this dishonest pool co. I used them for a very short time and in that period they caused…read moremy pool to resemble a "swamp." They forgot about servicing the pool!! Then they had the nerve to want to charge me to getting it back into shape!! They also went inside my home without permission, leaving the doors wide open causing bugs and filth to enter as they needed to connect to my electricity. I ended up cleaning the mess. Their customer service is very rude as well- I actually looked up the name of the woman who is in customer service and she had started a GoFundMe for some sort of vacation she wanted. I figured she wasn't getting paid much or.... Bottom line, weirdos and awful service.

Decent / competitive price tiers, friendly, gets the job done. I've only been using them a few…read moreweeks now but so far so good.

really high quality maintenance for our pool. They balance…read morethe chems and vacuum the bottom and clean the skimmers and pump basket. I highly recommend this fine organization.