Never open when they say they are. Never answer their phone. I wanted to promote small business but…read morewas forced to order from chewy.

Such a great little pet shop with all kinds of products available. I love the organic treats they…read morehave! They are also pet-friendly so being your furry friend along!

I purchased a harness for my puppy. The owner provided help in getting my dogs harness fitted. Very…read moreknowledgeable about dog food. Would highly recommend. Marlane

love this place! owner is super knowledgeable and friendly! love supporting a local business that…read moreoffers quality per food and supplies!

They are honest and helpful. They acknowledge you when you come in and they are friendly. They will…read morehelp you with any questions that you have and they don't try to upsell you on things you don't need. It's a great store,

Brittany was a great cashier. She was very helpful and personable. She answered all my questions…read more Thanks!!

Knowledgeable staff, great prices, and a good selection!!!…read more I live about 90 minutes away, not the closest fish store to me but this is where I'm going to buy my supplies and livestock.

This place is ok the costumer service is good. But they were keeping a bearded dragon (a type of…read morelizard) in what seems like a 10-15 gallon tank . But he is probably only in there for a few days or weeks. There fish seem good not sick in big tanks. 7/10

I get my dog scooby groomed here everytime kayleigh is just a sweetheart and always gives my dog…read morethe cutest haircuts (when he's not being annoying when it comes to his face lol) but other than that she's a gem!! recommend her especially

DON'T EVER GO TO PETSMART ON FRUITVILLE PIKE…read more You will not believe this!!!! I go to pick up Hudson yesterday and Sydney (new groomer)says to me, the man(Tim) who dropped Hudson off is banned from coming in here. I was so shocked I said... why. She said he always comes in swearing at everyone and raising his voice. What in the world??? This is the first time Tim dropped them off. Mom or I always take them. Mom had eye surgery so Tim took him. He called the store to find out what was going on. He said Sydney was getting all smart mouthed with him and wouldn't let him talk. He hung up on her. A case of mistaken identity obviously. Never ever has a company treated us like this. We spend over $500 a month there getting our pets groomed once a month, dog food, treats etc.

New to the area about 6mos ago. Only come here for big bags of Oxbow hay (and bunny things) which I…read morecan't seem to find anywhere else or for cheaper in this state. LOL. I drive a good 30-45mins for this place. It's a peaceful drive too so I don't mind at all. Tony is chill a guy and always working when I come to the shop. Thanks for the service. Here are their COVID hours since I seem to always come based on the times listed by GPS/Maps on my phone and it's closed...

5/30/26 I thought from the outside it had great potential…read more It looked nice. Inside is a little disappointing. A good number of the fish tanks were dirty looking with algae. I bought worms and when I got home and wanted to feed my bearded dragon some, a good amount of the worms were dead.

bought two lovely rats and the employees were very helpful and sweet. its a massive place and…read morehonestly is very fun to just be at :)

Came looking for freshwater shrimp. Staff were super friendly and helpful. They were pleasant, well…read moreinformed, and packaged my items well. My problem was with the shrimp themselves. I wanted a cherry shrimp and a Jade shrimp staff said they had them, caught them, packed, priced, and handed them off. If you know anything about shrimp, you know they hide in plants and they can be hard to see so when staff told me they had some to sell I didn't expect a microscopic jade shrimp nor did I expect the other one, I suppose you can call red, but it certainly wasn't a cherry shrimp. I'll order them online next time. Huge disappointment!

I'm really disappointed with how this situation was handled. I brought in a baby guinea pig I had…read morerecently purchased because her bonded cage mate passed away about three weeks later. I was concerned that whatever affected the other guinea pig could also affect her, so I brought her in to be checked for her health and safety. This was handled very poorly. When I later called for an update and asked about getting her back, I was told she had already been placed back in the display case to be sold to someone else. There was no concern shown for her physical or emotional well-being. Guinea pigs are prey animals and extremely sensitive to stress. On the same day her bonded cage mate died, she was also separated from the other guinea pigs she had bonded with. In a short period of time, she experienced the loss of her companion, separation from familiar cage mates, transport back into a loud store environment with dogs and children nearby, and being put back on display without proper quarantine--even though she had been exposed to a deceased cage mate. This kind of stress can weaken their immune system and put them at serious risk. I felt treated unfairly, and the way this was handled did not feel safe or humane. This experience seriously damaged my trust in how this store cares for small animals. The picture below was the guinea pig I had and returned. She was too small to be written off as healthy and too much through stress to be put out in a case with other guinea pigs she didn't know and in an environment so cruel. On another occasion, I returned multiple guinea pigs and called ahead to let the store know I would be coming back the next morning to get two of them. When I arrived, I was told that one of the two had already been sold to someone else--even though I had been told the two had bonded during their time back in the store. Separating bonded guinea pigs is stressful for them and shows a lack of understanding or concern for their social and emotional needs. This situation felt careless and avoidable, especially after I had communicated clearly the day before On another occasion, when I was new to caring for guinea pigs, I called with a genuine concern about the length of one of their teeth and asked for guidance. The manager was rude and snappy with me and implied that I was neglecting or abusing the animal by not providing enough food, hay, or toys. This was especially upsetting because I was reaching out specifically because I cared about the animal's well-being and wanted to do the right thing. It felt insulting and discouraging, and it didn't match the store's claims about caring for animals. If the goal is animal welfare, people asking for help shouldn't be treated like they're doing something wrong. To end I will never be getting my guinea pigs from here again. I love the ones I have but I will not support this business. I would rather spend a few more buck on the guinea pigs at petsmart than here. They have lost a loyal customer

Had a good customer service, didn't have to wait too long in line. Not the best place to go for…read morefish needs, but has great deals.