They greet you as you walk in- and offering to assist you find what you are looking for. I knew…read morewhere I needed to look for food that my dog would eat. Both times I was helped with caring and a smile. I always find what I need and always leave with more!

Love ordering from Pet Supplies Plus! Easy to order, always get quick delivery. Order process is…read moresimple and I'm not waiting days for delivery from the "A" place.

Took out two cats for nails cut! Girl was wonderful and very reasonable! Will take them again!read more

I was shopping in the store and kept hearing the groomer yelling at the dog. Perhaps if she had a…read morebetter attitude the dog would as well.

They are honest and helpful. They acknowledge you when you come in and they are friendly. They will…read morehelp you with any questions that you have and they don't try to upsell you on things you don't need. It's a great store,

Brittany was a great cashier. She was very helpful and personable. She answered all my questions…read more Thanks!!

Someone greets me every time I enter this store! Not only is the staff, friendly, but someone is…read morealways willing to help; whether it is to find a product, or help you take something to the car. The store is always neat and organized with lots of different selections. Recommend!

What amazing pet store. Every time we go to a restaurant we always want to stop by this pet store…read more They have a lot of options for your pets and I really love the store because there is a lot of options and their stuff is not that expensive I think and if I could, I wish I can give them six out of five stars but I think this pet supply plus store is really great for your dogs or any animals and I hope you get to have a chance to stop by the pet store?

The staff is very friendly and always there to help me with my needs. They have a great selection…read moreof fish and fish products. The store is also close to home which is great.

06/22/24 Ephrata store: Every time I go there to buy…read morecrickets and the guy is working he either says "The crickets we have left we need for our animals." Or he says "We're out of crickets." This is like the 3rd or 4th time with him. Today I asked him if he's afraid of the crickets because this only seems to happen when he's there. Never have this issue with the Kissel Hill store. The only plus with Ephrata store is you can see the cats.

After a warm greeting, I was passed on to a more knowledgeable and extremely compassionate person;…read moreHailey. Understanding how upset I was to have to muzzle my beloved dog, she enabled me to understand and accept how all dogs should be muzzled for their safety and mine. Also, that neither me nor my dog were bad. I welled up with tears of relief thanks to Hailey's compassion. Today, she was a God send. Thank you, Murphy's father

I'm glad they had the XL deer and elk antlers in stock, he's enjoying them since last night, is a…read moregreat boredom buster, does not cause any GI upset (because they don't chip off and cause him to barf up fragments as did the Ostrich bone from Costco) and looking forward to seeing XXL size in your store in the future. We have a large dog so the bigger the bones the better.

Thanks to Kelsi at Chewy for her kindness upon the death of my kitty, Bijou. The flowers were…read morebeautiful and totally unexpected. A company that goes above and beyond what most would do is a rarity and very refreshing. The thought and compassion showed in this gesture was very heartwarming. Bobbi H.

Delivery's are very unreliable. Great on excuses short on customer service. Orders never right…read more Order 2 get one two days later the next one comes whenever. Great concept poor performance.

First time I took my dog to this pet smart. I got the full package, but groomer said dog would not…read morelet her use the dryer that removes excess hair. She did not offer to take that service off my bill. She left. Eventually another groomer brought my dog out, but had an attitude. I will not bring my dog back to this grooming salon. A very disappointing and unsatisfied experience.

Absolutely worst experience anywhere. Signs all over the store for no appointment necessary 2-6pm…read moregrooming services. Took my dog and was yelled at by the staff when I inquired about grooming and told "read the sign stupid it says any questions ask an employee". Thought that's what I was doing?Treated and spoken too like a complete idiot and told to take it up with corporate. Just got a new dog and was planning to spend quite a bit of money on supplies while he was being groomed only to be treated terribly by their grooming staff. Wow, just wow. Have been a loyal PetSmart customer for 15 years and never experienced anything like this. This is why hiring the right people is so important. Do better PetSmart.

Don't settle for what the big box stores want to sell you Abrams and weekly they carry high-end…read morequality food for your furry friends. They are very helpful and assisting you to pick out what is appropriate for your fur babies. Only place we will shop when it comes to food And any accessories for our fur babies just a nice place to shop.

Lovely little local store that has good quality dog and cat food. The little chihuahua in the…read morestore has the best window seat up above to look down and judge the shoppers. too funny! They do have a return policy which is nice because my pup got sick on some new food we tried. I don't know a whole lot about this store yet as only went once towards closing time but I plan on visiting more as my cat and pup are pretty well taken care of.

Very unprofessional people , gave me the wrong information about my dog, first they said it would…read moretake 3 hours to groom, I went back in 2 hours, then they said it would be 3 hours total. Very poor knowledge of knowing what they should do.

Almost everything you could want or need for your pet. Just usually not enough cashiers to check…read morepeople out. Minus 1 star Decent location that is oftentimes busy for which one cashier is not enough. Grooming section always appears busy, so they must be doing a good job in there. Dog obedience classes seem to be full as well, so it seems like this store has most it mostly together. Email coupons and specials are what really get me to go here, but sometimes saving a buck or two doesn't matter if you need litter or food right away. Otherwise there is a huge variety of pet supplies for nearly any domesticated pet. They also have an adoption center and I like to see the kitties once in a while, just to see how cute they are. Convenient location and good prices are the main reasons I shop here.