These guys are fantastic! We have both a BMW and a MINI, and they've been incredible to work with…read more They diagnosed and fixed a difficult electrical issue on our BMW that no one else could figure out, and their pricing was very fair. They're friendly, honest, and have truly earned our trust. After trying other shops in the past, we can confidently say these guys stand out. If you're looking for a knowledgeable, reliable mechanic who specializes in BMWs and MINIs, we highly recommend them!

Truly the best and most reputable place in Litchfield County or the surrounding area to bring your…read morePorsche or BMW for service. Also great selection of trustworthy vehicles in excellent condition at reasonable prices. we have been bringing our BMW and Porsche there for service for over 7 years and the repairs are always perfect and the shop works far more efficiently than car dealerships. Have also bought two cars there, a Land Rover that my daughter loves and this see a BMW that my other daughter loves. They are the most honest and pleasant people to deal with and they know BMW's better than anyone as they race internationally with great success. if you are looking for excellent automobile service or a solid used car, go see them!

I'll be honest, I HATE this company -- I've never had a good experience and walked away from them…read morearound Covid. Expensive TOO! Then I had a problem and would up at this location in New Milford. I now only come here for tire related issues. The staff are ALL great: super friendly, professional and helpful -- I can't say that about other Mavis locations. Their free air machine in-front is always broken (like at EVERY Mavis!), but they're nice enough to open the door and do your tires for you if you ask. Most of the time they offer before you even motion you need assistance. Until I experience a problem, which will likely be caused by corporate or a gouging on a pair or set of tires, I'll stick with these guys at this location only!

I put crazy miles on my vehicle and when it's brake time I need to get right in. I heard that…read morefirst chirp from my brakes Friday evening. I call these guys at about 10 minutes before closing. I decide to do the brakes and the tires. They told me if I get there at 8 o'clock. They'll get me right in and out.... They quoted me the tires and the brakes. Pricing was Fair. While they were doing the work, they noticed an issue in my back axle that they brought to my attention and prevented an expensive problem for me. It wasn't a service they could provide, but I got that right in and taken care of so I didn't have a major repair down the road. I recommend this location to anyone needing brakes and tires.

Had muffler issues and was able to get an appointment at 2:00pm. Ended up needing a whole new…read moreexhaust system. They completed it that day which I was very thankful for. Josh was great! He kept me updated on the progress and made sure that the job was finished correctly. The whole replacement seemed very pricey, but I don't know what another shop would have charged. I only gave a 4 stars because of the price. Would give 5 stars for Josh!

Made appointment for an oil change. Showed up on time. Guy behind desk asked what I was there for,…read moretold him I had appointment. He looked it up and said, very matter of fact, "it's going to be an hour, we're short handed" I said , "you had my number and email, you had hours to get in touch with me, why didn't you?" He got annoyed , I left. Never going back...

It's been a decade now that I've been bringing cars to Robert's and despite them being a 30 minute…read moredrive away, they're the mechanics we trust and use the minute our cars are out of warranty. Always pleasant to deal with, always explain what could be fixed vs what should be fixed, and reasonable pricing.

When my longtime trusted mechanic recently retired and closed his shop, I was worried about finding…read moreanother reliable local shop to bring my vehicles to. Thankfully, when I needed some work done I pulled into the right shop! Robert's was professional, fair, and took time to discuss the issue with my vehicle in detail. They are not the type of shop that is going to find a million other things wrong so they can rack up a bill. An honest local business that I will be returning to!

That's how my tire looks after 6 month They said I need alignment every 6 month that's ridiculousread more

I made an "appointment" for 11am - I got 2 e-mails (plus a phone call) confirming my appointment…read morefor 2 tires I selected online. I get there at 11am he tells me the tires I ordered are not in yet. Huh? So he talks me into 2 (more expensive) tires plus wipers plus I sign up for a credit card. He says there is a 3 hour window for getting the work done. I walk to a nearby diner. I eat lunch & return at 1:45pm and my car has not yet been worked on. I ask for my keys back and leave.

Went in for a flat tire repair. They fixed the tire and replaced the valve core stem. They charge…read more$25 to fix the flat which is fine but then there was a $45 charge for the valve course stem these things actually cost about $.25. So the total charge was over $70.

I've recently brought my very old car with challenging issues to J&J and am very happy to say that…read morethey did a great job.They are very attentive,professional and kudos to Paul the owner who took the time to personally address my issues. I would highly recommend this local business to anyone in need of car repair

Absolute garbage products and terrible customer service. I've had nothing but issues with their…read moretires rotting and constantly leaking. They completely take advantage of women, too. When my wife called the first time her tires went flat they tried to blame the snow and the rain. When I dropped the car off the second time they charged her 42 dollars to repair their own tire. I checked the tire before she came. They claimed she picked up a screw and when I asked "what kind of screw and where is it" they produced nothing. I would advise women to stay away and everyone check their work.

Great pricing, excellent customer service, and lightening fast turnaround. Will be using them for…read moreall my tire needs going forward. AAAAAA+ Couldn't have been a better experience, especially relative to the big chains.