I normally don't post negative reviews, but I believe prospective homeowners deserve to know about my experience. I hired Gerry Peters and his company HPS Construction Services, Ltd. and entered into a contract for a residential deck reconstruction project. During the course of the project: * The contract was signed in September 2025. * Approximately 77% of the contract price was paid. * After roughly eight months, only about 15% of the work had been completed. * No work was performed after December 24, 2025. * Despite repeated requests, I never received a reliable written schedule for completion. * I was later informed that certain materials, including Trex decking, had not yet been purchased despite substantial payments having already been made. * My project was left unfinished for months, leaving my property in an unsafe condition until I hired another contractor to complete the work. * I have since received notice that Gerry Peters has filed for Chapter 7 Bankruptcy. Based on my personal experience with HPS Construction Services, Ltd., I would not hire Gerry Peters again under any circumstances. This rating should be zero stars. My opinion is based on my own project, where substantial payments were made, the work remained largely incomplete, and I ultimately had to hire another contractor to finish the job. However multiple reviews by others reveal the same experience. I hope sharing my experience helps others make an informed decision. read more

HPS Construction Services - Extent of work by HPS Construction. Removed deck flooring and stopped work. Gerry Peters + HPS = Grade F- !!! - General Contractors Near Me

This business has not paid their workers in over 3 months. DO NOT HIRE THEM. They are not currently licensed to do business in the State of Hawai'i as their registration has expired and they currently have multiple RICO complaints under review by DCCA and the Wage and Hour Division of the DLIR. AVOID AVOID AVOID read more

HPS Construction Services - Invalid business registration - General Contractors Near Me

See all

Sorry no 0 stars. DO NOT HIRE THIS COMPANY! We made the mistake back in September 2025 to build a deck and replace 3 room windows with sliding doors for emergency exits. They started building the columns through October then abandoned the project. Contacted the project manager and owner but got unanswered promises. Hired a lawyer to pursue reimbursement but found out that there are other customers who have law suits against this company. Gerry Peters (owner) and Eddie Amodo (project manager) cannot be trusted and should not be operating on this island. read more

HPS Construction Services - General Contractors Near Me

They installed hurricane straps on my home. At first there were several that were crooked and not fastened correctly. They came back and fixed the problem. read more

They didn't complete the work. Contract owner but never did contact me what he was going to do.

A deck that this company built collapsed over a year ago. We have been going back and forth with the owner, Jerry receiving nothing but broken promises and excuses hence some of the comments he makes on here. They took out all the trex from our deck promising to "make it right". Today, our deck is still unusable, no trex replaced, and we had to initiate any following receiving excuses of no money or waiting on money and our home is their next priority. Save yourself losing money. read more

Hurricane Protection Services was the only one of 3 companies whom I consulted for hurricane clips. They gave me a timely estimate and appointment , and did a great job installing Simpson Tie Down clips. I have an open beam ceiling, so they carefully planned where to install the clips to code and for the best safety and discount on my hurricane insurance. They do provide a certificate of installation. I had to ask for an actual invoice, which they did provide. My insurance company immediately gave me a discount after receiving a copy of the certificate with invoice. I am very happy and would recommend HPS for hurricane clip installation. read more

This is an update to my review. i dropped it down to one star. it has been over a year and 2 months and the deck still looks the same way as the prior pics provided. I thought we were making progress a few weeks ago when Gerry said the materials were being delivered to finally complete the warranty repair. Gerry agreed to complete the repair work in phases, so far nothing came to fruition. Everytime i inquired he says , it will be "delivered next week" or "im tracking it and will get back to you." I am wondering if he is just saying this to appease my inquiries. I try to give them the benefit of the doubt. However my kindness is being taken for granted I guess. As the saying goes.. "Fool me once.. shame on you. Fool me twice.. shame on me." Do your research and ask to see previous work in person. read more

See all

We spent $6000 to secure 3 telephone poles with new brackets first before we replaced the decks!!! We were happy with that job well done! A year later We spent $9,000 to put down Trex on a deck that is 120 sq ft. And another $6,000 on a smaller deck. Pictures below show bent up Flashing and a sliver of Trex sticking up! There is also a LOOSE PLANK sticking up! So thats alot of money to have it look so unprofessional! Slivers sticking up, bent up metal, chopped up balusters , all ruining the look of a beautiful TREX decking after total of $21,000! And Jerry.. I did TEXT you these pictures a year ago and PM came out with a NAIL GUN !! DIDNT WORK!! You also said replacing Flashing would be extra $800 and that should have been included in the Estimate!! Go look at my texts and you will see pictures I sent!! This deck has become a big disappointment! Please come out and see for yourself! The other two projects of installing Hurricane Clips And repairing a leak in window we were very happy with! read more

See all

HPS Construction Services came highly recommended by someone knowledgeable in the field of preparing for hazards of a hurricane. In fact they also had their home secured by HPS as well. After doing some more research and due diligence we contacted Gerry of HPS to come out and access our property on retrofitting our home with hurricane clips. Gerry was not only professional but personable and easy to talk to and explained what to expect. Ed (with lots of experience) and Ian were the men who did the retrofitting of the hurricane clips and did an awesome job having to work around some scary and challenging areas! They were courteous and hardworking. Before leaving they cleaned up and left the property cleaner than when they arrived! In fact I also noticed how neat and tidy they packed up the ladders/scaffolding, etc. back into their van after a long days work. Not a complaint was heard from either of them and they worked well together as a team! The work was completed in one day. The following day they worked on my neighbor's home and did a great job there too! Now we have some peace of mind and feel more secure with another hurricane approaching the islands. It is a wise investment (at an affordable price) in being prepared and more protected during hurricane season which runs 6 months out of the year - every year! This is my first review on Yelp and I would wholeheartedly recommend HPS Construction Services to take care of strengthening your home from hurricane forces! Val K read more

Imagine this: Being told your renovation would take two months; seven months later, still not completed The wrong wallpaper installed on the wrong wall; the tile installed in the wrong direction; the bathroom cabinet mis-aligned by 18 inches. Being told for the the renovation will be completed in "two weeks" for four straight months Major leaks discovered immediately following the installation of a shower valve; leaks that should have been apparent the second the shower was turned on; same goes for the dishwasher This is what our experience has been like. Consider yourself warned read more

HPS Construction Services just completed adding a deck behind my house. They did a fantastic job and the deck looks great. They put on some special touches which makes it look even better. The also totally cleaned up the work area and washed down the deck when they were finished. I will definitely use HPS Construction Services all my future projects. read more

I hired HPS to remodel our small bathroom and kitchen condo. My family have been traumatized and endured inhuman living conditions during the remodeling. We were without use of our only toilet for 7 weeks, no shower, no lighting, and for several months no bathroom sink. We have not had use of our kitchen since early October 2022. The kitchen cabinets do not fit or function because of HPS's faulty design and incorrect measurements taken numerous times. HPS non-performance and breach of contract knowingly using an unlicensed plumber and defective work. The toilet leaked and had to get it fixed. Grout was not properly sealed. I sent countless emails, text messages, and phone calls to HPS requesting work status, and project schedules. There was a lack of project oversight and coordination, repeated work process, contract workers often "no show or no call" and poor productivity. They lack manpower because you never knew if worker(s) were coming to work on your project that day or not. HPS was quick to withdraw from my account without my knowledge and consent for work not completed. Twice I suggested meeting with HPS management to help resolve the issues to no avail. read more

We hired HPS Construction to resurface our upstairs lanai deck with slate tile. Keono was the person who this company subcontracted to do the work. He did a great job and it turned out beautifully. We are very pleased with the end product. Thank you, Keono! Keono was very people-oriented and very professional. We enjoyed dealing with him and gave him a 5-star rating. However, the owner was difficult to deal with and seemed only to care about payment instead of making the customer feel validated. Ensure you read the contract carefully (fine print) because the onsite estimate can promise certain things verbally but the contract may include/exclude items, services, or requirements. The owner attempted to collect the entire balance before the work was fully completed and charged my credit card incrementally throughout the process without verbally receiving my permission each time. This policy may have been stipulated in the contract however, I did not read the small fine print. This is not good business practice! On a positive note, we love our new deck! read more

Installed hurricane clips all around 2 story home. Painted the clips to match the beam area. Two person did it in one day. Great job. I picked up the latex matching paint, a quart will be more than enough. Great communication with Gerry. read more

Gerry, thanks for a great experience. Pat was a godsend. He showed the fortitude to see the project through. Old fashioned hard work and value for my money. I sleep better without having to worry so much for the next storm. read more

I hired HPS during x-mas. Which is supposed to be there slow period. However the job did not finish in a reasonable time. I started December 21st and finished March 27th. This was to do a townhouse kitchen 1 full bath and 1/2 bath. It seemed that my project was always taking the back burner to someone else's project. I found that communication was a big problem, you just never knew if someone was coming to work on your project that day or not. There came a point where I found myself settling just to get the project over with. I will not be recommending HPS for anyone or will I use them ever again.... see pictures of what I settled on. read more

See all

I contacted HPS for a service they weren't able to provide, however they replied quickly and suggested another provider along with some great advice. While I can't comment on the quality of the work, I can say that HPS provides excellent customer service and I imagine that shows up in their work. Mahalo! read more

I had a very positive experience with HPS Construction Services at the beginning of the year so I decided to use them again to replace the double vanity in my condo's master bathroom. HPS performed the work in a timely manner and the folks that worked on the project were friendly and professional. I highly recommend them for your home improvement needs. Thank you to Gerry, Lenny, and the rest of the HPS staff! read more

I called HPS Construction for a quote on installing hurricane clips and spoke with Gerry Peters (the owner). He came by the next day, gave us his recommendations, and then quoted us a very reasonable price. On the day of installation, his crew walked us through the whole process prior to starting the work. They were very professional and did an excellent job. We're very glad we hired HPS Construction! read more

I wanted some simple work done. When to all the trouble of coming to my property and drafting s quote. Then he tried to sell me services I did not want included in the quote. It was a very unprofessional experience. read more

HPS Construction Services - General Contractors Near Me

Tried to get a quote from Gerry for hurricane clips. He scheduled to meet me at noon. I got home a few minutes before noon. Waited over an hour, called his company and was told he was already out and I had missed him. So they had him call me. He had a very rude attitude. Was completely dismissing my questions about needing to secure the foundation as well as the roof. Said roof was most important and gave me a quote based on the visit and refused to even discuss the foundation clips that were needed based on my research. He just kept telling me that the discount to my insurance would pay for the roof clips so I might as well get them installed. This guy relies on this to sell his service. He refused to explain the process or answer any of my questions. Just kept telling me how in the end it wouldn't cost me much. Don't waste your time with this company. Find someone that cares about the job and not just the money. read more

I hired HPS to install a new shower in our master bath. The installers were very unprofessional. They did not meet our deadline despite constant reassurances that they would. One reason they didn't was they took two hour lunches and came back to the site smelling of beer. The work itself was shoddy. Grout was not properly sealed so now I have mold and mildew. Some grout wore away and created a leak which we did not discover until mushrooms were growing on the ceiling under the bathroom. I wouldn't hire these guys to change a light bulb. read more

Called to discuss a job three weeks ago and shame on them for not even returning my call. Don't call and ask for an estimate if you need a reply back. :( read more

No show for quote on retrofitting house with hurricane clips. Wasted a day off that I lose. This would have lead to other jobs. Glad this was only for a quote. read more

Your crew did a great job! They took pride in their work and were efficient. The clips were primed, installed, then painted the house color. The clips that were attached to the main beams on the lanais were extra heavy duty and screwed into the beam with larger stronger bolts. The garage door and gable brackets were pleasant adds on. They cleaned up spotlessly and finished the two story home in a day. I did not have to risk my life trying to install hurricane clips on a two story home. HPS provided a letter of certified installation that I could submit to my Hurricane Insurance company. I did receive a 15% discount on my Hurricane Insurance making the payback on the installation less than 8 years. I am very happy with the results and the home show price. Most of all, I have peace of mind when the next hurricane approaches. read more

The customer service is great! Gerry and Wilber were wonderful. We ended up not doing the work so I can't comment on that, but I would recommend them to others on the customer service alone. read more

I hired HPS to remove a shower/tub combo in the master bathroom and replace with a walk-in shower only. My shower renovation is complete and I would like to say thank you to everyone and their crews that made it happen. It came out better than I expected and I am really enjoying it!! Thank you guys for being so accommodating and willing to work with me and around my work schedule. They have a great, friendly and professional crew! They did a wonderful job!! read more

Having experienced damage to two homes on Kauai from hurricanes, I was concerned about my mother's house in Honolulu. We decided to use HPS to install hurricane clips because I was familiar with Gerry Peters from the radio show and he is very knowledgeable and experienced. His proposal also offered us a very good price compared to a couple of others I called. We communicated over the phone and email and I could see how conscientious he was. The installation was done very efficiently. The house has vinyl siding on the walls and eaves and I was impressed that they were able to take off the siding and eave coverings and install the clips within only 1 1/2 day. I was a little worried about them handling the vinyl, but I noticed they were very careful during the removal and replacement. We did have to pay extra because we had the siding to deal with, but even then the price was very reasonable ($2500) considering our house has portions that are two stories high. What's more, we're now getting a discount from our insurance company every year, not to mention some peace of mind. Great job HPS! read more

------------------------------------------------------------------------------------------- The following is the contact info on the contractor that did the excellent job re my Quartz kitchen counters and lanai counter: HPS Construction Services Ltd. Gerald Peters 808 847 4400 Gerald and his employees were very professional, reliable, very careful not to damage the kitchen cabinets and cleaned up every time they did some work. Was a pleasure to deal with them. Give Gerry a call, he will be most helpful in helping you with your renovating decisions. Gerry Peters is also Producer/Co-host of the Fix It Fridays home improvement live call in AM radio program for many years.. Marion T read more

I recently hired HPS to do a bathroom renovation. My experience with Gerry Peters was great. They started towards the end of June and as of this review it still isn't done. Workers do not work everyday on the job. They must be doing multiple projects at the same time. I had one person work on the bathroom for about a week before he left for another job. Then 2 people came and started to see improvement. Then they had to move on to another job. Not sure how many people work at HPS but I think they should finish one job before working on another. I am constantly calling Lenny to find out what is going on and why no one is working on the bathroom. Communication seems to be a problem. Although all is not negative. The bathroom does look exceptionally nice. I just hope it will be done soon so I can use it. read more

Recently had HPS Construction Services do a bathtub to shower conversion. They started and completed the work on schedule, and the final cost was exactly as stated in the contract proposal. The quality of the workmanship was excellent! The contract price was very reasonable, a very short construction time frame, and the final result is just fabulous. I had a really great experience with this company. read more

I recently had Gerry Peters promise to help me get my living room walls restored from damage to water. My management company took his bid. He seemed very caring about my damage situation. When it came to scheduling the work, he seemed very busy and had difficulty fitting me in. When we set a schedule it was months since the damage. His crew finally came in to fix the walls, after leaving on the second day a crew member told my wife that she had to throw away the materials and gave it to her. She called me and I told her that it was their responsibility, The next day I asked them about the molding at the base of the walls and the wall covers for the electrical outlets, Gerry replied, it was not in the scope of work he had sent. He was right, after I checked, I also found the in the scope of work he was to provide 4 sheets of dry wall measured at 4'x 8' which he did not provide. I asked him about this and his reply was that it was a TYPO he seemed very upset. I asked him if they are finishing the job, He said that it was finished. He left the bottom of the drywall exposed with no base molding and holes in the walls that only needed a cover for the outlets. If you can find another contractor FIND ONE. read more

HPS has helped us with many projects in the last 15 years. They started with a very small job of putting in hurricane clips. They were installed within a few hours. A few years later, they did a total remodeling of my daughter's bathroom. When the first few wall travertine tiles were installed, my husband noticed some chips on the edges of the tiles. Lenny removed all of the imperfect ones and put in new ones. It was tedious but they worked with us and put together what we had in mind. The crew worked everyday and the project took a bit long due to the chipped tiles. They returned a few years later for a total remodeling of our second floor bedroom suite. It's a much bigger project. HPS had more crew then but also more projects. They worked everyday but sometimes it was just a one-man crew. It took a bit long to finish the room but we are very happy with the work. A year later, there was termite in a piece of wood we had used it to fill a gap between a bathroom vanity and wall. Lenny came on a Sunday to replace it with a piece of granite. He didn't bill us for his time. This is good service as its years after the they worked on that bathroom. We will definitely call Gerry and Peter again for our next project. read more