Was in need of an under mount engine panel reattachment. Service was provided at no cost and time…read morewas given to discuss other repairs. Felt like I was dealing with my neighbor.

Quality service, team cares and helps plan repairs based on priority and reasonably priced!read more

Went in looking for new brakes all around. Instead I was told they were fine. I really appreciate…read morethe honesty.

Very happy with the customer service by Randy and Mike's Auto. They found an affordable solution to…read moremy Honda's heating system. They courteously drove me to BWI Airport after I dropped off my CRV. Their mechanic cleared a tire low pressure light without charge. Randy answered all my questions unambiguously. Would do business with again.

Excellent service and reasonably priced. I've taken my fiance's car there and my son's car there…read more Every time they provide an honest assessment and reasonable pricing for the fixes needing done.

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

I had an overheated engine and pulled in last minute just before they close. Raphael was very…read morepolite and explained that they will not be able to do anything that day as they needed to wait for the engine to cool down. He explained to me their diagnostic fee and that he will let me know if it is a big repair. Fortunately, it was not a big issue. He did point out that I should look at other issues and recommended what I need to look out for, he did not pressure me into fixing them immediately. He even pointed out the business next door for a rental to help me get home. I was about 50 miles from home so I felt very thankful for this upfront and honest service center.

So I dropped off my car here for an estimate on brakes. Rafael was on the phone behind the cashier…read moreregister and did not want my business. He was saying they are very busy and I saw zero motivation by him. Within 2 hours he called me saying I need $800 repair for brake leak, my caliper, brake hose and parking brake motor needs replacing. My pregnant wife went to pick up our car and Rafael started harassing her for $60 diagnostic fee. I would have loved to pay $60 fee had anyone told me about it. Not mentioned even once, when I was there to drop off my car. I refused on the phone. Told my wife to never come there. This is the reason why shops get a bad name. Rafael was on the phone the entire time I talked to him. He doesn't want this job. Took the car to another shop down the road, guess what only thing that was needed to be replaced was a single caliper. $225 job only and they bled the brakes and everything. Avoid this place.

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took care of my md state inspection in a timely manner. Good communication. Keith was very helpful.read more

I have a longtime membership paying $44 a month. Every time I go. They can no longer detect my…read moremembership with my tags. My tags haven't changed. It's their new AI system. It doesn't pay to go to the membership gate. You will be just sitting there waiting on a staff member to come out just to ask if you're a member. Then they finally type in a code. How about fix this issue for me. Even the manager said it was fixed but that's not the case. I am losing patience and want to cancel my membership. I hope someone can finally figure out how to get this resolved. It's frustrating to say the least.

If you need a quick and thorough wash then this place can't be beat. It's good value for the money…read more I had a great experience getting my car washed at this place. I decided to get the Super wash service, which is their premium service. The wash itself was quick and did a solid job overall, especially when you consider it's an automated setup. In fact, this is the best automated washing I've experienced. What really stands out is the added value of the complimentary towels that are available. Also, the vacuums are free to use, which is a huge plus, and the hoses are on either side of the car so you get two long vacuum hoses to use. Being able to touch up the car afterward without being made to pay an extra cost makes a big difference. One big problem that I have is the limited number of vacuums available. And did I mention that they are FREE to use? Not just for paying customers, but also for non-paying customers. I can bet that half the people using those vacuums did not get a car wash. So after my first car wash I was disappointed that I couldn't vacuum my interior because all the vacuum spots were taken. I recommend getting there early before the vultures come in to vacuum their cars for free and hog up the spaces. All in all I still recommend it if you're looking for a fast, no-hassle wash with some nice perks. Just get there EARLY!

Had engine malfunction light during the snow/ice storm, diagnostic was weak battery, had battery…read morereplaced and 4 new tires. Quick and very professional service. Highly recommend Ken's

Excellent customer service ! No pressure with extensive knowledgeable staff offering excellent…read morechoices in tires. Definitely a safe honest shop to have work done. 4 new Cooper Endeavor tires at a great price for an excellent tire !

My husband and I have been bringing our cars here for a few years now. We keep coming back because…read moreof the service, price and professionalism. We never feel like we are being taken advantage of. The Monday afternoon before Christmas we brought my car in and were told upfront they might not be able to get to it until the following Monday due to the holiday. We were okay with that and left it with them. To our pleasant surprise- they called us the next morning with the diagnosis and were able to fix it that same day! We will continue to support this neighborhood business.

Unfortunately my transmission needed to be replaced on my 2020 Murano. I had taken it to the…read moredealership and they wanted to charge me a very large amount to replace it. I contacted Dorsey and they were incredibly helpful and patient. They were able to beat the dealership price by a lot and I felt I paid a very fair price. They serviced my car, installing a rebuilt transmission. Great communication the entire time. I highly recommend them!

Do you want an honest, fair priced automotive shop? Well, do you?…read moreStart your experience with Dependable...no it's not a commercial, nor am I paid, but when I have great experiences that exceed my expectations, I'd like to share that and get the word out. I am super happy with Dependable and as a customer, I am treated more like a friend than a customer. Top notch work, fair pricing and excellent communication! Years ago, I worked with another automotive shop in Howard county far longer than I care to admit to. First it was the poor communication; next, the pricing was getting very expensive; lastly, too many repeat visits for the same issue caused me to find another automotive shop.

Steve and crew are skilled and honest, qualities rarely seen together in one shop today…read more I highly recommend then for all your automotive needs. WHK

Excellent service. Personable and respectful. I would highly recommend Scott and his family at RPM…read moreAutomotive!

Wish I found RPM (Scotty) 10 years ago! Never try's to up sell you. He's saved me thousands over…read morethe last few years. And could have fixed my prior car that 3 other garages couldn't fix after spending $1000's. Wish I knew him then!!! Tells you as it is. Gives you options when it comes to fixing your vehicle if it's expensive (part types -pros/cons) and has NEVER mislead or steered me wrong. Shows me what is wrong (when I ask). I trust him so much I've sent my partner, my mom, and my sister to him. Will even tells me the small or large things that will need to be addressed in 6months or a 1 year later, if I want to get a 2nd opinion. I trust him. As I said I trust him so much Ive sent my loved ones to him! Thanks Scotty!!!