1 star -- A deeply disturbing experience at MidHudson Regional Hospital…read more My husband was admitted to MidHudson Regional Hospital in Poughkeepsie on the evening of August 28, 2026, for profuse bleeding from his groin/urethral catheter site and a UTI that was already being treated by his nursing home. I am his legal guardian. This was his seventh hospitalization in approximately 10 weeks for these recurring problems. During his hospitalization, I was asked about another CT scan. I then learned that a CT performed on August 28 had actually been a brain CT. I had not been informed that a brain CT had been performed. The hospital record reportedly listed "altered mental status" as the reason for the brain CT. My husband does become confused/delirious when he develops an infection, and I specifically told the hospital staff that this is what happens to him when he has a UTI/infection. His reason for being brought to the ER, however, was profuse bleeding from the groin/urethral catheter area while being treated for a UTI, not an unexplained neurological problem. I am not saying that a brain CT can never be appropriate for an elderly patient with altered mental status. I am saying that the hospital should be able to clearly explain what altered mental status they observed, when it occurred, what I reported about his infection-related delirium, and why a brain CT was considered necessary in the circumstances. I am also extremely concerned that I was not informed about the CT at the time it was performed. The discharge experience was equally unacceptable. On August 31, caseworker Megan told me my husband was medically cleared for discharge and that an ambulance would pick him up at 2:00 PM. His nursing facility is only about 10 minutes from the hospital. I went to the facility at approximately 3:30 PM to meet him. He wasn't there. I was terrified. Given his condition and his repeated hospitalizations, I feared that he had suffered a medical emergency, had coded, or had been involved in an accident during transportation. I called the hospital and was then told that the pickup time had been changed to 5:30 PM. Nobody had called me to tell me that the scheduled transportation had been delayed by three and a half hours. For a vulnerable patient and his legal guardian, this is not a minor scheduling problem. A guardian should know where a patient is and when he is being transported. The combination of the unexplained brain CT, inadequate communication about significant diagnostic testing, and the failure to notify me about a major change in discharge transportation has completely destroyed my confidence in this hospital. I will never voluntarily take my husband back to MidHudson Regional Hospital. I am filing a formal complaint and requesting an investigation into these events, including the medical indication for the brain CT, the documentation of "altered mental status," communication with his legal guardian, and the discharge/transportation failure.

My cousin is currently a patient. I was impressed with efficiency if the nurses and staff…read more I know my cousin is in good care

Wait time is intolerable. After a full hour in the waiting room (I had an appointment and was told…read moreit meant nothing) I waited an additional half hour (so far) in the exam room.

Going to urgent care can already be stressful, and this experience made me feel even worse. I…read moreexpected kindness and compassion, and instead I left feeling dismissed and unimportant. I honestly left here feeling really upset. From the moment I walked in, no one greeted me or even acknowledged me. I didn't feel welcomed at all. The staff felt cold and standoffish, and no one took the time to explain anything to me. Later, when I called to get my results, they didn't help me with my verification code or resetting my patient portal. It felt like they just didn't care and wanted to get me off the phone.

Urology and gastrointestinal issues. I've been a patient of the Urology Group for 35 years and I…read morehave the highest confidence in their treatment of me. Likewise, I have been a patient of their gastro department for over 15 years and have the same confidence.

Worst of the worst. Been waiting 1 1/2 hours for my appointment. Totally unacceptable. These…read morepeople should be ashamed.

I am absolutely blown away by the care my 84 year old mother received here. We were visiting from…read moreout of state when my mother came down with some ailments. The doctors here were not only kind and patient, but very thorough and knowledgeable. I can not recommend this place enough!

Not so urgent if you're on Medicaid. Felt slightly dizzy for a while and came in for a check up,…read morethinking it would avoid the long wait to schedule an appointment with my GP. I live locally. First Care would did not care to help me. I was handed a sheet of paper with other medical facilities on it, mostly located in Poughkeepsie, or other places out of the area. I was not in shape to drive that far. I was shocked that they would turn away a patient in need. It's the healthcare BUSINESS.

I was advised to go here from my primary care, my primary doctor wasn't available due to be out of…read moreoffice and area. I'm not generally an urgent care person, but I went for I was in pain and discomfort. At the start I thought no I don't want to enter my information in a kiosk, only to return to the person I saw sitting at the desk. But I overlooked it and entered my name on the tablet. Once she scanned my insurance and license within moments I was in a room being seen. The technician to PA to X-ray ALL PHENOMENAL! I showed up with horrible foot pain and the PA truly blew my mind with her skills and questions to discover my pain may have been in my foot but that's not how it started. They handled sending a referral to an orthopedic doctor and all I had to do was answer the phone call and commit to an appointment. The next day I dropped off a baked good from our bakery for the team.

Great experience. Would recommend to anyone. Quick and efficient as well as providing excellent…read morecare.

I recently spend three weeks as an inpatient at Vassar Brothers Medical Center in Poughkeepsie…read more My stay was for an open heart quadruple bypass operation. The operation was successful, and for that I can highly recommend each and every person involved in my stay, from the doctors, to the nurses, to the technicians, to the cleaning personnel. I calculated that I interacted with over 100 people during my stay, and every one of them was cheerful, pleasant and encouraging, even at 3 am when there is a need to draw blood. Nobody likes to be hospitalzed, but, if you find yourself in need of cardiac care, you could not do any better than the care I received at Vassar Brothers... Five stars!

NOT ER. This is a medical appointment with Dr Choi So far,…read moreso good. Arrival experience: Valet parking was smooth with friendly valet. Walked directly in to the lobby reception and was greeted by two friendly desk associates. The check in required photo identification for both of us. Clear instructions to the Dr Office on the first floor. DR CHOI's office: Checked in by Kelly~ friendly and efficient. Nearly immediately checked with procedures and sent us to X~ray registration on level one lobby. ( this seemed like the only redundant process) there was no line, so we were able to check in quickly with the friendly desk representative who knew we were on our way- Good communication between Kelly at Dr Choi's office and Radiology reception. Within minutes we were on the way to 2nd floor radiology. RADIOLOGY: smooth arrival experience ( I recommend that you snap a photo of your script for your records before handing it over. They were accommodating for this when we asked, this may save time from having to ask for records later. WAITING: one other patient was in the waiting room when we arrived. The waiting room is organized, well lit, and clean. There is a TV The wait was reasonable and brief about 7 minutes. Erica and student Tammy greeted us and requested the script ~ we directed them to the desk agent. Within a minute, they left for X-ray. More pleasant staff. All is going smoothly for Radiology. I will review Dr Choi separately.

NOW OPTUM. Radiology-use 30 Columbia Street ( Urgent care) parking lot. They lost a star for the…read morechaotic phone system that Optum has adopted. When you call for information or to get clarification, where to park, for example, you're sent to the queue where you will spend what feels like an eternity just waiting for a simple answer. Once you get into the correct parking lot don't get complacent. The elevators are not marked with the departments beside the buttons. As was my case, I was told to go down for the radiology department. Thinking I was already on the first floor, I push the LL button only to find out that the first floor is a lower floor and the second floor is the main floor. Nurse, Cathryn, and radiologist Philip we're kind, efficient and professional

My girlfriend comes to this campus for her chemo, the chemo pumps are pass due for service, and…read moresome don't even work. The problem is that when she has to get multiple medications using the pumps it takes longer, a lot longer sometimes hours of time is added to her visit. Some times we sit here for more then 6 hrs, if both pumps work that time can be cut by half.

I was at this establishment because I was working out of town. I was hoping for an antibiotic but…read morethe tick was removed days before my visit. Diagnosis is difficult because symptom trajectory is different for everyone. Mine just happened to show up 12 days after my visit. My doctor of 13 years was able to give me the antibiotic. Since they could see the bullseye.

I had the need to visit Emergency One in Hyde Park due to my ear was clogged plus the rapid onset…read moreof pink eye. I did the digital checkin and received notifications about a delay in time I would be able to be seen. Not happy but at least I know. The tech asked routine questions and completed vitals next administered Covid and Flu test which were both negative but this was a rough cold as I see many people are experiencing and it is contagious so exercise precautions in 2024. Dr came in to follow up on questions and diagnosis was eye drops and Zpack for ear infection. So overall good visit and experience at this facility. Desk staff was nice and gave me letter to excuse from work due to diagnosis.

The site does all types noninvasive imaging tests. The…read morestaff is very professional and reassuring. Every step; from check-in through check-out and double checking your identity, even if they just saw you minutes earlier. Explaining the do's and don'ts before the procedure. The day of the procedure; what will happen, how long it takes, answering any questions, and putting them at ease. This is helpful if a client hasn't had any previous experience. Your not treated like another chunk of meat. The place is very clean.

If there was a thing to do wrong they did it. The records department was operated by a person that…read moreseemed to care about their summer tan than being of assistance. My doctor is decent, but it is the surrounding elements that are difficult to overlook. I have had problems with more than one department. I took the time to write this out, that's not something I do often, that indicates something in and of itself.