Did an amazing job embroidering customized caps and visors. They were priced reasonably and…read moreproduction was fast. I appreciated the text communication throughout the process.

Was really surprised by the quality and turnover time. Mr. Kim was communicative and provided me…read morewith great sweaters. Would absolutely come back for other embroidery work. Prices are competitive as well. Love the fact that it's also in City of Industry. Don't gotta drive all the way to OC to get these done.

This has been the worst dealing I have had with any embroidery company. I called and got a quote in…read morelate November 2021. I dropped off hats shortly after. From then on, it has been difficult to speak with the owner, Augustine, and get my hats. I sent multiple emails and left voicemails asking for updates and received nothing. I will include screenshots of my emails in this review. At one point, Andrew Ponce, a former employee, emailed me and said he no longer works for the company and wishes me luck. At the beginning of January 2022, I went to the shop to see where my hats were. They were still on the counter, undone. I spoke with the employee at the front desk and he had no information about the hats because they were Augustine's deal. He called Augustine for me who said they would be done within a week or two. At the beginning of February, 2022, Augustine emailed me and said the hats would be ready that Friday. They were not. I went this past Friday and the hats were still not done. Again, the employee at the front desk called Augustine for me, who had no explanation. I requested a refund and was happy I at least got that. Would absolutely not recommend.

LEGENDARY CUSTOMER SERVICE! They went above & beyond for me!…read more -fast response -detailed -super accommodating to schedules -amazing work -kindest employees

I stopped by this place couple weeks ago; our company just started our kids line and need to work…read morewith a printing company ; I saw their good reviews and visited them and talked about all the inquiries and one of the guy said he will email me all the details and very pleased to have our business , one day later , nothing happened , one week passed , I emailed them ask about the detail , and what's going on or did I give them wrong email or information that they can not get touch with me , but no one answer my email , we are not big company but we do our best to create our brand, any business needs respect no matter what , their attitude is really unbelievable, I don't know why they have all good reviews, bye ... I will say , one day, you guys will regret to ignore our company

I used this company to order some T-shirts for an event for my church…read more Really pleased with the way they communicated, and everything was very straightforward. To top it off, this place has the best pricing I could find. Will definitely come back next time.

Been working with them here and there, they have great service and they help me bring my creations…read moreto life!

Epic Prints was awesome to deal with, great service, great quality and they have the best prices in…read moretown. Rene was able to provide us with everything we needed and was able to get us the shirts very quickly. Rene communicated very well! Definitely recommending Epic Imprints and using Rene again for future projects, Thank you Rene and team! :)

The only print shop I will go is Frankie Store !…read more They have all the services including Tshirt Printing , Trophies, Engraving Plates, Crystal Plate, Stickers , Banner...etc . Great customer services with reasonable pricing. Highly recommended!

Great service in a pinch!…read more I can't tell you how many orders Francisco and crew have done for me! They always have a great price, and come through with great quality, on time. I have had more orders than I can remember with them, many with very tight deadlines, each time, the orders weren't done at the deadline, they were done before! It's great to work with a company that understands that they aren't the customer, and that wants to WORK FOR and WITH you! I love this no excuses customer service first approach! Francisco's Custom Tees are Second To None!

Their customer service is poor. I worked with them to get my son's letterman jacket and was told it…read morewould take 6 weeks, it took 3 months. Had some other work they did where delays and excuses were the norm. They don't respond to emails, or inquiries on orders. Each time used them it seemed like there were constant excuses or emails not received, someone was sick, shipping delays etc. I finally got tired of the inconsistent communication and excuses. I would not recommend working with them. Tammy is not good at communicating and provides poor customer service.

I used Wright Designs in 2022 to have about 125 items printed and embroidered over a few orders. I…read moreencountered multiple issues to the point where we had to find a new printer. I made a font change to the design proposal they sent, which was acknowledged and confirmed via email by Tammy with a revised design. When I came to pick the items up, they were embroidered with the wrong design. Obviously at this point, there's nothing that we can do to change their mistake because the damage has already been done. For this, we were given a measly 5% discount and forced to pay nearly full price for work which was not what we specified. After this, we still found ourselves back for another order, this time for travel gear. We had a trip planned and made sure to put in our order early enough to receive the items in time. The order was placed on January 17th, and the employees usually give a timeline of when the items will be completed by. We were told anytime up until February 9th at the latest. Come February 9th, we receive an invoice which now says their machine is down today and the items will not be completed until the 22nd, which was too late. Again, we were given a measly 5% discount and forced to pay nearly full price for work not done in the promised timeline because they decided to procrastinate until the final day and their machine had issues on that day. Throughout this process, both Tammy and another woman whose name I do not recall were rude and without any sense or urgency to fulfill our orders with accuracy or timeliness after us giving them over $1,500 of business. What pushed me to finally leave this review is now the printing that was done is fading, cracking, and peeling for many of our team members. So overall, poor quality work not done correctly or on time with employees who lack accountability for their mistakes and are rude to customers. If you can, I would definitely suggest going elsewhere. ***** Hi Tammy, I'd be happy to address a few things you mentioned in your comment. I have invoices from December 2021 and two in February 2022 for three orders placed with your company. The first order was smooth, so I had no reason to be wary of using your services again. The concerns about the incorrect embroidery were immediately made clear upon pickup of the items, and I'm not sure how that may have been fixed given the garments were already embroidered with the wrong design. With regard to the delay in completion, I was notified of this at 2:47 PST on the promised day of completion, and responded with my concerns via email within 3 hours at 5:18 PST on the same day, per my email records (please correct me if I'm wrong). I understand that may not be as quick of a response as you hope for, but I cannot always be on my phone. You also mentioned the gear that we used, which was in fact Lululemon. You are 100% correct that I did agree to a release of liability and was advised that your company had not previously worked with the brand. For this reason, I asked for your "professional" (and unofficial) opinion on whether you thought your services would be suitable for the apparel, to which I was told that there shouldn't be any problems, but that could not be guaranteed. I completely understand this, as you see waivers and releases almost everywhere now. I am not trying to hold you liable for anything, just sharing my personal experience after I was extremely disappointed and frustrated with the quality, timeliness, detail, and customer service that was provided. I will not be deleting this review, as it is a factual account of our transactions. If you desired a different review, then better service should have been provided. If anything, you asking me to delete this speaks louder than the review itself. I genuinely do hope that this helps you guys improve in all aspects and ensures possible future customers' experiences are much better than mine.

Best print shop in the area, they have done all kinds of printing for me.. business cards, banners,…read morelarge 4x8'posters, you name it! Exceptional service don't waste your time, come here for all your printing needs -seriously!

I just moved to the area and my Printer at home decided to…read moreact Up. I called this place and Octavio answered the phone so politely and answered all my questions. He was quick, efficient and so very kind. I will be using them for any future needs I may anticipate! Thanks so much for being local, affordable , quick and professional. He was so busy with customers coming in and out of the shop and still took the time to check and make sure my printing was going well. Thanks so much!

Cynthia and Bill are extremely helpful and super friendly!…read more I had a last minute idea that I wanted stickers for my son's first birthday party and Cynthia and Bill were able to finish them for me. Not only they were super fast with responding inquires but also their sticker quality was top notch! I'll definitely be coming back again! Thank you Cynthia, Bill!

They designed our signs at the store and installed them very carefully. Appreciated their very…read moredetailed work and professionalism