Someone needs to look into their billing procedures. I was paying a bill and hadn't last small…read morepayment to make. Got a call today from Irene in billing telling me because their last 2 or 3 bills were returned from the Post Office as undeliverable, she sent my bill to collections. I now have the post office investigating this since my address is correct. Luckily, I have Irene's statement recorded in my messages. Irene should note that mail fraud is a very real thing.

From the owner: SIU has more than 250 teaching physicians providing new treatments and technologies that have…read moretransformed the practice of medicine. Using facilities in each of the hospitals and many clinics in our community, our physicians dedicate themselves to the science of health care and educating a new generation. Our physicians care deeply about your health and the health of your friends and family in years to come.

I visited Urgent Care at this location about a month ago. Service was excellent. I was diagnosed…read morewith COVID but given medication that helped me recover quickly. Front desk personal was polite and professional. I arrived around 8 am and was seen within 10 minutes.

They don't mind canceling an appointment the day of an appointment, but don't be five minutes late…read moreand they will cancel your appointment. Plus, even if you show up on time, they don't mind making you sit and wait for 15 minutes before they call you back to see the doctor. As is their time is more valuable than yours. Then you have to sit and wait for the nurse to come in and take your vitals. After that, you have to wait 10 more minutes waiting for the doctor to come in and see you. He spends three minutes with you and tells you that you can go.

I was an ER walk in because I experienced sever dizziness and nausea when I woke up. I felt triage…read moretook my complaint seriously. They checked my heart right away, asked me questions about my history and symptoms. They put me at ease. They also did bloodwork and a CT to rule out a stroke or other problems. Thank God it wasn't serious, but if it had been, they were right on top of it. A big THANKS to all the triage nurses & especially to Yuan Chen NP, for giving me a full explanation of everything that was being done and the conclusion. D Noble

Stop pretending to care…read more Update the facilities. Especially update the ER Staff...some of them.. especially the nurses need to improve interactions with patients. If I know what the doctor said to me please don't think I'm making it up. I know precisely what was discussed. You weren't there. You suck to the outdated orders but thought you were correct. Yet when the internist started to look it up on the PC she found the consult instructions that were discussed with me. I was at the consultation. I know exactly what was discussed. Please do not ever second guess my ability to listen. Doctors and nurses make mistakes and forget to double check what they thoughtthey heard. I will never return to this facility. Specific reason. Nurse LeatherBack.

They liars; they call and leave a voicemail saying we set you up with a doctor you wanted, give you…read moreall this info to call and ask for new patient line and then give the doctor they supposedly set you up with yet they know nothing about it. Asked for new patient line but immediately they sent me to the doctor office I am supposedly set up with. The nurse or receptionist said there was a note to be sent up to see IF THE DOCTOR WOULD ACCEPT ME (why you advertise accepting NEW PATIENTS if you ain't and saying you are and then the doctor decides she or he don't wanna take you is DISCRIMINATING and should be reported). So HERE I AM NOW ON HOLD 12 minutes. SPFLD CLINIC ON WABASH BE DOING DONE SOME SHADY BUSINESS WITH THEIR PATIENTS. I did try and go see a customer representative bout it but there was no office to go to just a sign lol.

I am 38 yo, I have PE.I have been using a medication similar to Aspirin 81 mg, but the brand name…read morewas different because it was from a different country.Last week, I ran out of it and asked my doctor & nurse from this clinic for a refill as a "blood thinner".They did not make a research about what I was using, and gave me "Eliquis" which is used as a serious blood thinner.I read about this medication and made my own research, and asked my doctor in Turkey, he agrees that I should not use it and told me Aspirin 81mg is OK for me. I didn't know until I talked to him that off-brand med and Aspirin are the same thing. After figuring all these out by myself, called Spfld Clinic on Wabash to replace my med with Aspirin. I am not a doctor or nurse. But is this my job to decide what meds I should use?

My daughter was sent to the ER . And instead of them drawing blood from her IV . They continuously…read moredrew blood from her arms! No One knew what to do for my daughter. The night nurses was very Rude. The dr left didn't say anything / his shift was over so he didn't even see this through. Reason Im upset is because my situation is very delicate. The entire visit was horrible . The dr at the er floor said he left because his shift ended. It was sad. We had to go to another hospital to get proper care. Then as we were preparing for transfer the people at this hospital didn't even tell the new drs the medications that was giving. Now look at my daughter arms!!!! They should not have stuck her that many times! They gave her a blood thinner and wasnt suppose to !!! Be Careful with these dr's

The only reason I went to the ER at this hospital was b/c I was was extremely satisfied with the…read morecare my son received 2 years ago, but times have changed. I do not recommend going to the ER at this place. The doctor had no compassion and poor bedside manners. She asked me less than a hand full of questions (literally), dismissed most of my symptoms and wrote me a prescription for pain meds that I don't need. Sadly, experiences like this is why most people don't go to the doctor anymore.

Absolutely worst hospital i have ever had to deal with dont care about there patients have to…read morewait hours for meds makes patients wait hours for a drink or food no communication with the family of patient. You would think when having a stage 4 cancer patient they would make them a priority because it is time sensitive and all they want is to be able to take their family member home and they have waited over 5 days for a biopsy so the can take them home they would just get it done and stop making excuses.......

This review is from a visitors perspective only. A visitor that was here daily for over three…read moreweeks. A family member had had a bad seizure, so I came to town for moral support and to help supply all the happy and positive vibes! Our patient was on one of the older floors that had not been remodeled so the chairs were uncomfortable. Especially after hours and hours of sitting. BUT right down the hall was a new wing that was for ICU patients and their new lounge was super nice. Nice comfy chairs. Blankets. A kitchenette with a microwave and Ice machine. Very helpful. The cafeteria here had weird hours and only certain stations were available after 2 or 3. The salad bar was fine. They also had a monthly revolving menu, so you always knew what hot bar would be available. When it comes to hospitals if you can't respect the work the nursing staff and technicians do all day everyday, you need your head checked. We appreciated all the hard work and hard things they have to do for patients who are in pain. At Saint Johns they offer up a reward program so your able to recognize and nominate a team member. We made sure to let them know how appreciated they all were everyday but also nominated the best of the best.