Unacceptable across the board. They showed up over two hours late, and it only went downhill from…read morethere. Their equipment wasn't working, which dragged the job out to nearly twice as long as it should have. To make matters worse, they spilled what looked like close to two quarts of oil all over the dirt on the property and made no effort to properly clean it up or take responsibility, instead they tried to conceal it by kicking dirt on it and then left it. That's not tacky its highly inappropriate. Communication was just as bad. We had to chase them down for days to get the report, after clearly written instructions to the company. After raising these concerns, the company promised a follow-up call to take care of things that never happened. Completely blew us off. Then the invoice showed up hundreds higher than expected, pushing close to $1,000, including nearly $400 just for the inspection. For the level of service provided, that pricing is hard to justify. After 21+ years in this business across two states, this is easily one of the worst vendor experiences I've dealt with. Poor execution, poor communication, and zero accountability. Would not recommend.

Hired for a septic inspection after entering escrow to sell our home. The inspection came back…read morestating the leach pipe was saturated, so the company recommended a recheck/remediation attempt the following week. The younger tech, Lucas I believe, was polite and professional. However, we were told by another technician (older gentleman) that if the leach pipe was saturated and could not be fixed that we would need an entirely new septic system, but we were NEVER told this company does not actually replace septic systems themselves. I assumed they handled full replacements, so we agreed to let them attempt remediation. Three days and $3,000 later, including about $2,500 just for excavation, we were told the issue could not be fixed and we would need a full septic replacement through a completely different company. Had we been told upfront that they do not perform full replacements, we would never have approved the excavation or remediation attempt because now we have to pay another company to excavate all over again. During the "remediation," they also replaced two pipes that did not even need to be replaced since the entire septic system now has to be replaced anyway. It felt like unnecessary work added onto the bill. The yard was also left looking terrible with dirt piles, patches everywhere. Two other septic companies came out afterward and one specifically commented that if their crew left a lawn looking like that, they would "rip them a new one." After paying $3,000 for essentially no resolution, my husband called asking for the yard to at least be cleaned up properly. The older technician told him he would call the following week to schedule a day to come out. Instead, he showed up unannounced on a random day and immediately started digging in the front yard. When I opened the door and politely asked what he was doing and informed him another septic company was on the way, his response was simply, "yeah, so?" Extremely rude and unprofessional after everything that had already happened. At the end of this, we are now paying an additional $15,000 for a full septic replacement on top of the $3,000 already paid to this company, including duplicate excavation costs that could have been avoided with honest communication from the beginning. I'm sure they may be fine for a basic inspection, but I would not trust this company with costly repairs or major septic work.

I called Jolly Rooter on Friday to request a quote for installing a tankless water heater to…read morereplace my traditional tank before painting my garage interior. Rich, the owner of the business answered the call and sent Chris out for the quote. Their price was fair and lower compared to another quote and their knowledge of the work that would be required was extensive and much appreciated. They said they could do the job on Monday so I hired them on the spot. Chris showed up promptly Monday morning and spent the day doing an extremely meticulous job on the install. He took his time to make sure the end result would be pleasing to my very picky aesthetic standards as well as operating perfectly. The entire system was tested and working perfectly before I paid a dime. Look no further than Jolly Rooter for a very competent and reasonable plumbing company with excellent and friendly customer service! I will use them for all of my plumbing needs going forward and highly recommend you give them a call if you're here looking for a plumber. Thank you Chris! A+

Chris and Josh were courteous, friendly, and professional. Everything is great! I recommend them…read morehighly.

I needed a broken shower faucet replaced in a hurry, and they were able to get to the house the…read morenext day. The plumber was very nice, and professional, showed me what was going on, and outlined a repair plan that included picking up a part. It seemed kind of expensive, but they were quick to respond and repair. That said, Plumbing stuff is slways expensive, so it probably was the industry standard rate. I personally would charge a lot more if I had to put my hand down in that water main turn off hole, also known as, black widow nest!!

Chad was great! Very friendly and efficient. The company is easy to work with and email responses…read morewithin minutes. Will use again!

Right on time! Great service. Explained everything that they did…read more Great value and a veteran discount.

We decided to add a second leach field last year! Our property is very large and my husband was…read moreconcerned that a single leach field may fail early without the addition. Waters installed the initial field so we returned to them, as the initial service was perfect. We were really pleased to work with Matt and Dan again. They were both so helpful and we knew the service would be excellent. They were a slightly higher quote than other companies, but our experience before was so good we decided to go with the company we knew had a great quality product and service. 10/10 for Waters!

Highly recommend. These guys are the shit! Highlight of the service was the weed-wacker with a…read morepropeller on the end to break up the chunks.

Great job. Quick service . Septic backed up in the evening , they were there next day by noon.read more

Over the years we have had some issues with both our old septic system and septic line and tank…read morepump companies. Some companies have been very abrupt in telling us what the issues are and we remain clueless about how to fix it. Ryan of Rooter Man gave us an easy to understand breakdown of our system and why we have issues. He ran the camera through our pipe to show us weak and problematic areas and gave us a ton of advice on what to do next. He was friendly, helpful and we will be contacting only him for pump outs and repairs from now on. Thanks!

Quality of service was horrible. They didn't fix a simple thing like a clogged toilet and charged…read more$400 for the service. I had to hire another company. I feel they take advantage of the elderly. Complete scammers!

Great quality service! Prompt with timely scheduling and good experience overall. Would recommend…read moreTK family and friends.

A very experienced company that offered the full range of services around septic: installation of…read moresystems, maintenance, repair. Their charges seem reasonable.

Cameron (Hart and sons septic tank service) came out within a few hours from my first phone call to…read morehis business. Our septic tank had backed up the day before and left us with a BIG mess and problems. Just so inconvenient. Cameron is so professional, friendly and knowledgeable. His service fee was very reasonable. We are very happy with the job he did and would HIGHLY recommend him to anyone looking for a job very well done.

Routine septic tank clean out. Easy access, nothing to dig. Arrived when they said they would, did…read morethe job and left no mess. Not inexpensive but in the ballpark of what we paid when it was last cleaned out.