I needed a broken shower faucet replaced in a hurry, and they were able to get to the house the next day. The plumber was very nice, and professional, showed me what was going on, and outlined a repair plan that included picking up a part. It seemed kind of expensive, but they were quick to respond and repair. That said, Plumbing stuff is slways expensive, so it probably was the industry standard rate. I personally would charge a lot more if I had to put my hand down in that water main turn off hole, also known as, black widow nest!! read more

Chad was great! Very friendly and efficient. The company is easy to work with and email responses within minutes. Will use again!

I called for information as to hourly cost for services . I found them to be honest and a company I would call if needed in the future if I need a plumber. read more

Steve Alvarado is an excellent tradesman. he is experienced, professional, very polite and respectful of property. he is a tremendous asset to IHS & Sons Plumbing. I will recommend him always!!! read more

I could not be happier with my experience with Ira Hansen and Sons Plumbing. The estimate process was easy and Gio expertly explained the work that needed to be done. The installation of my new water heater went very smooth. Gio arrived on time and professionally removed and installed my new tank and fittings. After the installation was completed Gio throughly explained all the work he had done and how to work and maintain the tank. Thank you Gio and ra Hansen and Sons Plumbing. read more

Used them twice. Both seemed expensive, but I was happy with the professionalism of the first call. The second call couldn't have been further from the first and was very unprofessional. The plumber didn't have their diagnostic kit, seemed confused by my problem and ultimately said they would need an expensive replacement for a cosmetic issue. They weren't upfront about potential fees and costs, and they ultimately charged me for labor time they spent driving around to pick up things they should have had ready. A little over a year later, the fix (toilet installation) for the first call failed. They company was unwilling to help or stand by their work as their "warranty for work is only one year". Now I have water damage and my new plumber showed that they didn't use a new wax ring (very standard practice and costs $5) which caused the expensive leak. I will never use this company again, and I strongly encourage others considering them to reach out to a different company--there are many qualified plumbers in Reno. Don't give it a second thought. read more

We were overcharged for a tankless water system flush. Over $530 and a year ago it was $300. Supposedly, the cost of their cleaning solution increased to add $230 to their service fee. Our entire community uses tankless systems, we will not recommend them to our community/friends, read more

The under-sink water filter developed a slow-drip leak. The filter is located such that it can't be inspected easily. Shea did a careful inspection of the filter and all connections. The leak source was not found; possibly it leaks only under the high water pressure in our SE Reno neighborhood. Shea checked and tightened all connections and the filter housing. If the leak starts again, it will likely be a manufacturing defect that only leaks under pressure and is otherwise not visible. If I choose to replace the filter assembly, I will request Shea to do the installation. He works with a positive attitude and excercises skill and thoroughness! Chuck C. read more

$250 to unplug a toilet seems exorbitant!!! On the other hand, Tyler told me that is their hourly rate and the minimum charge. I should have checked what this company charges before choosing it. On the other hand, Tyler spent over an hour dealing with a minor problem with a second toilet. When I told him that I'd be writing a negative review about the price, he continued working on this second toilet, remained professional and pleasant. If I again need to call a plumber, I'll do some price checking. I may replace one of the toilets to get a more powerful plush. Factoring price, I would consider choosing this company again and would ask for Tyler. I appreciate the ethical and conscientiousness he displayed in dealing with me. read more

Response to leaking upstairs condo water heater was within hours of calling. Work was estimated accurately and completed within a few hours the next day, which was a Saturday. Access to the work space was horrific, but the job was completed perfectly. This water heater also supplies hot water to the AC heater and is a more complicated install... and it was also done perfectly. I would highly recommend IRA Hanson for plumbing needs! read more

Ira Hansen and Sons Plumbing - 49 gallon replacement heater - Plumbing Near Me - Reno, Nevada

On Wednesday the main water line on one of my rental properties broke and water was going down the street. I called IHP at 9:30am and the gal on the phone said she would have someone come out and look at it between 10-11am that day. TWMA came out first and said it was our responsibility to repair the line. Ryan with IHP showed up around 10:30am that day. He gave me a price and I spoke to my business partner and we agreed it had to be repaired asap. Ryan started working on it that afternoon. He did most of the digging on Thursday removing the old pipe. He did have some help. They replaced the pipe and did the backfill on that Friday. The tenants were without water for ONLY 2 days. I thought for sure this would be a week long project. I am so HAPPY with IRA HANSEN PLUMBING. I wont use anyone else for our plumbing needs. If I could give them 100 stars I would. Thank you Ryan and your helpers. You did a great job. read more

Ira Hansen and Sons Plumbing - Plumbing Near Me - Reno, Nevada

Called them out to figure out the sewer smell. Tyler came out and said he found the issue under the bathroom sink and fixed it. While he was there found the issue with a leak under the kitchen sink which I will fix, charged me $350 which I don't mind paying if its fixed. Later that day the sewer smell was back, called him to return to fix it and says it has to be the toilet ring and wanted to $250 to come back and fix it. $250 for a $15 dollar ring and 30 minutes to replace....ridiculous. Find a better plumbing company.....in the future I will. read more

Used this service in the past and was good, now, not so much. Set up appt to have shower looked at for constant drip from shower head, believed was a bad Kohler cartridge. Guy came out inspected and confirmed that was the problem, took maybe 15 minutes to diagnose. Then said he was going to Western Nevada Supply to look for cartridge needed, returned an hour later said no part available, asked my wife who the decision maker was, not good! I asked for part number, he didn't have one. Total cost for service $500, $250 pr/hr, twice the price of other plumbers in the area. Bottom line, unprofessional and expensive, shop around. read more

I have used Ira Hansen Plumbing a number of times, they installed all the plumbing at my business and also recently helped me out with getting an old swamp cooler working again.. Biondo did an amazing job- fast, efficient, courteous! Thank you so much! Ira Hansen Plumbing is 100% reliable and honest, always show up on time and they seem to be able to start work right away without a long wait, an absolute rarity these days. My one and only plumbing company in Reno! Thanks again. read more

Clarence and Luke were lifesavers! On time, professional, friendly.. and most important, provided quality work. We were in a first time plumbing crisis and the entire process from appointment set-up to work completion was soooo easy. We will be loyal customers for life. read more

Looking for plumbing services at a reasonable rate? Ira Hansen and Sons is not the way to go. We contracted them to reconnect a faucet and garbage disposal (supplied by customer) plus an angle stop supply valve to a new kitchen sink. Price came to $700, which averaged out to over $200 per hr, an hour of which was spent getting parts subsequently priced at $100 (could have got them at Home Depot for under $50). Workmanship was ok, but after post checking with some other plumbers, it became clear Ira Hansen and Sons were on the high side price wise. Bottom line, if cost is a consideration, suggest checking around before using their services. read more

Very happy with my service with these guys. This is the second time I've used them, first time was an emergency Sunday issue which I was very grateful for their emergency weekend service, and this second time I had the luxury of scheduling the appointment. It was easy to schedule and on time arrival. Andy and Tracy were quick and knowledgeable even with my old 1940's plumbing issues. My 2 outside spickettes were replaced and the drain in my basement is working like it should! Andy even cleaned out the sink which was above and beyond IMO. Ira Hansen and sons will be my go-to for plumbing requests here on out. read more

Alexis Hansen was my realtor and pushed her family business on me. They left a huge hole in my ceiling and put in a faucet that broke weeks later and now she is suing me for retaliation because I did not go with her to sell my house (she couldn't sell it the first time). Do not use this company. read more

Ira Hansen and Sons came out to fix our plumbing, they were here for a short time, used a snake outside and "fixed" it. Charged us $185 to get this done. We left shortly after this on vacation and came back to a backed-up bathroom again. I called to explain that we haven't been here to use the plumbing and it's clearly not fixed. They said they can't warranty plumbing and since it's been more than a couple days, they would have to charge us $185 again. I asked if I could send them our travel documents to show that we weren't in town, so clearly we weren't using the plumbing but she said no. Super frustrating, will not be using them again. read more

We had another great experience with Ira Hansen and Sons Plumbing. They replaced our water heater in August of 2021. We recently noticed a delay in getting hot water. It took longer than normal. We called Ira Hansen one day ago and they promptly scheduled an appointment for this morning between 11:00 & 12:00. We were pleasantly surprised when their plumber, Shae Vetter, called to let us know he had a cancellation and could come earlier. When he arrived he quickly inspected our system, determined the issue and immediately repaired it. We were impressed with his knowledge of plumbing. He was also very articulate and pleasant. He represented Ira and Hansen Plumbing very well. If you have a plumbing issue, call Ira and Hansen Plumbing. You will be very pleased with their service! read more

Couldn't help but notice a driver a couple months back (just saw my review wasn't published) in one of your trucks (fully branded, which is how i found you) mocking the climate change protestors by acting like he was crying rubbing his eyes and then laughing at the kids (elementary through middle and high school) protesting outside their school in Truckee today. Not very mature to be mocking children who are trying to do what they think is right. Don't know your stance/care as we're all entitled to our opinions and it looks like you guys provide an excellent service, BUT still not a good look for an adult driving a company vehicle to be making fun of kids. read more

A huge Thank You and 5 stars to you !! After having to deal with an shower issue for a year the management finally found a competent plumber who didn't want or need to " tear open the wall" and knew exactly what the problem was within minutes !! Michael was very professional and got the problem taken care of within a half hour !!! Thank You again , so nice to have a great shower again !! :) You will always be a recommendation to anyone i know who needs plumbing help read more

We called for a repair to our water heater and Tyler came out and fixed it promptly. Tyler did a great job and charged a fair price as well. Because of Tyler's efforts I will be using Ira Hansen and Sons for all my plumbing needs! Thanks so much Tyler!! read more

I am SUPER impressed and I have Larrisa and Tracy to thank! After getting the run around all morning for an emergency plumbing issue, I decided to call these folks. Larrisa was knowledgeable and put in an emergency order and the plumber was here within an HOUR! We live in The Highlands on a hill and our access pipe isn't an easy one to access under a short deck. Tracy maneuvered his way and handled it! I can't thank you guys enough! Having water backing up in the house is a scary ordeal and I am MUCH APPRECIATIVE!! read more

I chose this company because of their high ratings and they have been in business and contributing to the community for quite some time. When I called Taylor was very helpful in accommodating my schedule with their visit. And the plumber, CJ, was extremely helpful in keeping me apprised of the work that was necessary to correct the leak in my toilet. Unfortunately, the problem was not initially repaired satisfactorily because of a problem with the new part and a subsequent visit was necessary. CJ was most apologetic for the inconvenience to me. I told him that in my many years of dealing with customer service that things can go wrong -- it's inevitable. But it's how the problem is handled that counts. And this issue was handled both professionally and with concern for inconvenience to me. Taylor and CJ both confirmed that great customer service still exists. read more

A week prior, I had LUKE and ALEX at my house to repair the toilets. They are so friendly & fast!! We were talking about the water shutoff to the house and how where I need to do it, it is very difficult & really terrible. They talked about how we could make improvements to the shutoff next to the house instead. I've always wanted to do it and didn't know I could. They came back out the next week and fixed a different toilet (that decided to break) and dug up the water shutoff & made it awesome! I really love these guys and will never call anyone else for my plumbing woes. read more

On Monday morning calling a plumber for same day service would be a problem for most companies not Ira Hansen Plumbing Laresa set the appointment Tracey came did a great and good job, now I know why Ira Hansen has five stars, thank you so much for quick good and reasonable price, I will use you forever Walton C read more

This company was really excellent. I called (and they immediately answered the phone!) and I spoke to a knowledgeable girl named Taylor who had Tracy the plumber up to my house in less than an hour! We live in a very affluent community in South Reno and often get gouged by inflated prices and quotes for things we don't need. Not IH&S plumbing. They were honest, quick and efficient and only did the necessary work . Extremely impressive from start to finish. Can't go wrong with this company. read more

Super prompt and professional service. This is the second time we've used this company and we've been pleased both times. Our initial contact Lorissa was efficient she does her job well. Our plumber Clarence confirmed the appointment and kept us informed of his ETA. He completed the task in a professional manner. We would use their services again. read more

The office and the plumbers were both professional. They were up front, fair, and went the extra mile. I would definitely call them again. Sean and his helper were polite, personable, and got the job done quickly yet thoroughly. read more

Our very old water heater broke down and Thayne at IHS Plumbing came out promptly and worked to put in a new one till 8:30 at night! That is great dedication and we we really appreciated the excellent service!! I highly recommend them! read more

My mother's sink was leaking, and being fairly new to the area, I didn't have an established plumber. Looked on Yelp and read the reviews, which were great. Not only that, they were fairly close. When I talked to Taylor, their scheduler, she was so accommodating and nice. I was on a tight time frame and she was able to send Tracy over within the next 1/2 hour. Tracy not ONLY called to say he received the job, but actually told me his location and his ETA. Tracy diagnosed the issue, gave me the option of getting my own parts (appreciated that option) or using theirs (which was MOEN - same thing I would have bought myself) and gave me a quote for the entire cost. Their pricing was extremely competitive and Tracy was very thorough with his installation, cleanup and explaining how the new faucet worked to my mom. WE HAVE FOUND OUR PLUMBING SERVICE!!!!! Thank you Taylor and Tracy!!!! read more

Excellent process...First Taylor helped set up my appointment. She is delightful to talk with and the appointment was satisfactorily set. Tracy was able to come earlier than the appointment which also worked out well. He was very polite and thorough in explaining the process and the estimate for the faucet installation. Very pleased when he explained what he was doing and how the faucet would work in the particular setting. He also was very neat ...cleaned up everything. Highly pleased with the entire process from setting up the appointment to the completion of the installation. I will use again if needed. Taylor and Tracy are very nice people to work with. read more

Andy and Alex came out to repair a gas leak on our gas fireplace. They were professional, knowledgeable, and came out in rough winter weather. They finished the job in less time than they expected and reduced the labor rate because of that. The hole they put in our drywall to do the repair was clean cut and will be an easy fix for our drywall repair guy. read more