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    HTF Remodeling

    4.0 (5 reviews)
    Open 8:00 am - 5:00 pm

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    4 months ago

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    Jeremy H.

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    1 year ago

    Jeremey showed us great customer service. He was prompt and showed great pride in doing the finish work in

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    Jeremy H.

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    1 year ago

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    Jeremy H.

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    9 months ago

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    1 year ago

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    Short version: Quality Glass will give you superior quality and excellent service at a better price…read morethan any of their competition. Cris was perfect from start to finish. I told him what I wanted and he gave me an estimate then came out to take a look and some measurements. He was super respectful and while he was here he explained the design mistake I was about to make and saved me from myself. My wife and I re-thought our plans and made better choices, and Cris gave us a new quote that still blew the competition out of the water. His price was for 1/2" glass (as opposed to the 3/8" all the competitors quoted) and still beat them out. We ordered our glass and it came in super fast, and Cris and his team installed it even faster. They chose hardware that matched the existing hardware in the bathroom and did a beautiful job with the install. Then on the way out Cris fixed the hinges on my door, I guess because he's a handy guy and had a drill in his hand. Excellent work, full marks. 1000 points for Gryffindor.

    Cris came out and performed a thorough assessment of my windows. After a complete inspection, he…read moredetermined that they were in excellent condition and had no deficiencies. What impressed me most was his honesty. Instead of trying to upsell me on a full window replacement, he explained that he could replace the glass to see if it would improve noise reduction, but he ultimately advised against it because he felt it would be an unnecessary expense with little benefit. Cris was professional, straightforward, knowledgeable, and efficient throughout the entire process. His integrity is rare these days, as many companies would have recommended multiple costly services just to make a sale. I truly appreciated his honest approach and would highly recommend him to anyone looking for trustworthy advice and quality service.

    Las Vegas Glass Repair

    Las Vegas Glass Repair

    (31 reviews)

    Northwest

    Find another installer…read more Craig was quick to respond to my request to replace a failed double pane window, and arrived promptly to measure my window and accept a deposit. After that, the only time I received any communication was when I reached out to him. After five missed appointments, and a request for a refund, I am still waiting. Here is our text conversation. Conversation with Craig Osterhoudt Contains 32 messages ---------------------------------- 3/17/26 ---------------------------------- Sent - March 17, 2026 at 11:02PM - (SMS) I am awaiting your refund of my deposit. ---------------------------------- 3/16/26 ---------------------------------- Sent - March 16, 2026 at 9:11AM - (SMS) Any update? ---------------------------------- 3/11/26 ---------------------------------- Sent - March 11, 2026 at 4:31PM - (SMS) Thank you. Received - Craig Osterhoudt - March 11, 2026 at 4:30PM - (SMS) Ok Richard I understand ill get on it as soon as possible should be processed before the end of the week Sent - March 11, 2026 at 12:12PM - (SMS) Window deposit. [Image content not copied] Sent - March 11, 2026 at 12:11PM - (SMS) Message deleted on March 11, 2026 at 12:12PM. Deposit for window. [Attachment: Check {redacted} - Window Deposit.pdf] Sent - March 11, 2026 at 12:01PM - (SMS) Craig, due to five missed appointments, please refund my deposit to my Venmo account. {Venmo account redacted} ---------------------------------- 3/6/26 ---------------------------------- Sent - March 6, 2026 at 11:00AM - (SMS) Craig, I am home and will be available until 6pm. ---------------------------------- 3/5/26 ---------------------------------- Sent - March 5, 2026 at 5:36PM - (SMS) I will be out in the morning 9-10:30am, so please let me know if that is the window for the install. The code is still valid. New gate code: {redacted} Sent - March 5, 2026 at 5:35PM - (SMS) Thank you. Received - Craig Osterhoudt - March 5, 2026 at 5:35PM - (SMS) I'm very sorry this must be beyond frustrating for you, I will schedule him again for tomorrow and keep myself as a backup in case he no shows again. The funeral is on Saturday so at very worst it may come to Monday but I'm goin to try to make sure it happens tomorrow Sent - March 5, 2026 at 3:56PM - (SMS) Any update? ---------------------------------- 3/4/26 ---------------------------------- Received - Craig Osterhoudt - March 4, 2026 at 10:04AM - (SMS) He said 12 to 1 Sent - March 4, 2026 at 9:59AM - (SMS) New gate code: {redacted} Sent - March 4, 2026 at 9:58AM - (SMS) That works. Is there a time estimate? I need to get a new access code. Received - Craig Osterhoudt - March 4, 2026 at 9:57AM - (SMS) He wants to come today if possible ---------------------------------- 3/3/26 ---------------------------------- Sent - March 3, 2026 at 1:20PM - (SMS) Craig, when can the window get installed? ---------------------------------- 2/26/26 ---------------------------------- Received - Craig Osterhoudt - February 26, 2026 at 9:17PM - (SMS) We can remove it Sent - February 26, 2026 at 9:03PM - (SMS) Certainly. The gate code is valid until Monday. Do you want the window blind removed for the install? Received - Craig Osterhoudt - February 26, 2026 at 9:02PM - (SMS) I have it scheduled for tomorrow afternoon if that's ok Sent - February 26, 2026 at 8:52PM - (SMS) Craig, is there an update on the date to install the window? Thanks. ---------------------------------- 2/23/26 ---------------------------------- Sent - February 23, 2026 at 3:37PM - (SMS) Craig, tomorrow will be fine. I have a coupe of calls, so please let me know when you are on the way. Here is the new gate code: {redacted}. Received - Craig Osterhoudt - February 23, 2026 at 12:07PM - (SMS) We can do it tomorrow? ---------------------------------- 2/21/26 ---------------------------------- Sent - February 21, 2026 at 9:43AM - (SMS) Craig, my condolences on the loss of your father. I'm sure you have a great deal on your plate. Please contact me when you have time to install the window, I will need to create a new access code. ---------------------------------- 2/20/26 ---------------------------------- Received - Craig Osterhoudt - February 20, 2026 at 6:02PM - (SMS) I'm sorry I wasn't able to get back to you sooner I found my father this morning passed away in the night. Been dealing with coroner police etc Sent - February 20, 2026 at 3:10PM - (SMS) Craig, I was just following up to see what date the install might occur. Thanks, Rich Baker ---------------------------------- 2/18/26 ---------------------------------- Received - Craig Osterhoudt - February 18, 2026 at 11:23AM - (SMS) No worries it wasn't too much of a hassle just a quick stop on my rounds Sent - February 18, 2026 at 10:32AM - (SMS) Craig, I confirmed that I am setup on Venmo so there will not be a repeat of the mess with a check. Thanks. Received - Craig Osterhoudt - February 18, 2026 at 9:42AM -

    If you are considering using this company, DON'T!!! The…read moreowner stole money from me and seemed to have absolutely no problem doing so. He is a great scammer on why he continues to not have the product you put a down payment on. Weeks turn into months and you still will not have your window repaired. Then, good luck trying to reach him! He does not return calls, texts or emails and will tell you his phone isn't working! This is a cautionary tale to anyone who stumbles upon this vendor. He gained my trust and now has me (a senior citizen, by the way) to face in Small Claims Court. I would not have given one star but had to or I could not post this review. Keep on looking for a reputable company, NOT HIS!!!

    HTF Remodeling - contractors - Updated September 2026

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